how we live our values - prince edward island · formalizing how we live our values through the...
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How We Live Our ValuesThe Health PEI Code of Conduct
Its About living Our Values
in the Workplace• Based on the Health PEI
Values
• Describes how we live
the values in the
Caring
the values in the
workplace
• Tool for individuals and
teams
Excellence Integrity
How we act and treat each
other matters
Living the Values
Positive Relationships /
Positive Work EnvironmentPositive Work Environment
Individual & Team
Health and Performance
Service Outcomes (Patients, clients, residents)
Caring: When we treat everyone with compassion,
respect, fairness and dignity, we:
• Accept and value the diversity of individuals and groups
• Treat others how they want to be treated
• Establish, encourage and maintain healthy relationships
• Are fully present and are active participants in • Are fully present and are active participants in
conversations, decision making and activities
• Recognize the accomplishments of others and offer
constructive feedback
• Listen to and value the ideas and opinions of others
• Communicate in a timely and appropriate manner
Integrity: Collaborating in an environment of trust, communicating
with openness and honesty and being accountable through
responsible decision making means we:
• Build trust through our actions
• Do what we say we are going to do, in a timely manner
• Maintain a person centered approach and include a variety of
perspectives and factors when making decisions
• Take responsibility for our decisions and actions and acknowledge
and learn from our mistakes
• Be honest in our interactions with others
• Use resources efficiently and distribute them appropriately
• Uphold all standards and policies that apply to Health PEI
Excellence:
Pursuing continuous quality improvement through
innovation, integration and the adoption of evidence-based
practices means we:
• Collaborate with and understand the roles of others
• Strive to achieve a seamless, person centered care experience for
those using the health system
• Are engaged and creative and encourage the same in others
• Use current and credible information to guide our work and decision • Use current and credible information to guide our work and decision
making
• Make change that furthers our goals and objectives and that is
appropriate for our circumstances and setting
• Ensure an effective process for implementing and monitoring new
ideas or initiatives
• • Evaluate and improve the quality, safety and effectiveness of our
decisions and services
Who Does the Code Apply to?
• The Code of Conduct applies to everyone who works within our PEI
health care system
8 All employees of Health PEI including, all levels of administration and
management
8 Health professionals who provide care or services on behalf of Health
PEIPEI
8 Members of the Health PEI Board of Directors and other boards for
which Health PEI is administratively responsible
8 Contractors
8 Students, trainees and educators
8 Volunteers
Responsibilities
• Staff
8Know and use the Code of Conduct as a guide for
behavior in the workplace.
• Managers:
8Know and use the Code of Conduct as a guide for
behavior in the workplace, and
8Engage and support staff and teams to promote a
positive workplace environment.
Code of Conduct Complements
other Policies, Codes, Rules• The Code of Conduct complements but does not replace
other professional or institutional Codes of Conduct that
may already apply to staff within Health PEI.
• The Code of Conduct is a companion document to all of • The Code of Conduct is a companion document to all of
Health PEI’s bylaws, policies, procedures, Patient Bill of
Rights, standards and guidelines.
• It is not an enforcement tool itself.
Using the Code of Conduct as an
Improvement Tool
• Personal: Self-assessment
and personal growth
• Team: Team discussion and
strengthening the work place
environmentenvironment
• Feedback: Use the Code of
Conduct as a reference tool
& vocabulary for providing
feedback.
Acknowledgements
• Project under the Advisory
Committee of Organizational
Development (ACOD) through the
“Strengthening Workplace
Resilience” Project.
Thank you
• Health PEI Managers Community,
Executive Leadership Team, DoN’s, Ethics
Committee and the many others, including
front staff who provided input and feedback
into the development of the Code of
Conduct
Resources & Information
Resources
Code of Conduct Resources
on the HPEI Staff Resource
Center:
http://www.healthpei.ca/src/
Contact
Garth Waite
Organizational Development Lead
902 368-5806
Our ValuesCaring – We treat everyone with compassion, respect, fairness and dignity.
integrity – We collaborate in an environment of trust, communicate with openness and honesty and are accountable through responsible decision making.
exCellenCe – We pursue continuous quality improvement through innovation, integration and the adoption of evidence-based practices.
How We Live Our ValuesHealth PEI Code of Conduct
Prepared by the Strengthening Workplace Resilience Steering Committee
Health PEI Code of Conduct2
Outline
Message from the CEO 3
Introduction Background 4Development of the Code 4 A Guide to the Code of Conduct
Purpose 6Who is Covered? 6Our Responsibilities 7
Our Values Caring 8Integrity 9Excellence 10
Team Discussion Questions 11
Health PEI Code of Conduct3
A MessAge frOM the Chief exeCutive OffiCer
As the CEO of Health PEI it is my pleasure to present you with the new Health PEI Code of Conduct which sets out How We Live Our Values. The Code of Conduct was developed in order to bring to life Health PEI’s three values of Caring, Excellence and Integrity, as set out in our 2013-2016 Strategic Plan. During the development of the Strategic Plan the three values were reviewed and discussed extensively with the Board of
Health PEI, Executive Leadership, Managers and staff to ensure that they resonated within the organization. The Code of Conduct builds upon what it means to live those values by identifying the associated behaviors and principles that we should all embody within the workplace.
Health PEI is committed to promoting safety, civility and respect in the workplace. The Code of Conduct can serve as a guide to outline the positive behaviors that are vital to keeping our workplace healthy. While some of what is written in the Code of Conduct might be considered common sense, it is important that we are all clear on what behavior is expected of us and what we can expect from each other. The Code of Conduct is not meant as a punitive tool, but the values and principles outlined in the document provide a foundation for our policies, procedures, professional codes of practice and other guidelines that set out how we do work as employees of Health PEI.
Health PEI has committed to making healthy working environments one of our top priorities. As we continue to improve our workplace culture, we improve our workplace health and the quality of care and service we provide. Formalizing How we Live our Values through the Code of Conduct promotes and supports the positive workplace culture at Health PEI.
Respectfully Submitted,
Dr. Richard WedgeCEO, Health PEI
Health PEI Code of Conduct4
intrOduCtiOn
BackgroundIn April 2013, Health PEI released its new strategic plan which outlines the organization’s direction for the next three years (2013-2016). This foundational document articulates Health PEI’s mission, vision, values and goals and provides a basis for public reporting, and guidance for organizational activities and decision-making.
The Strategic Plan identifies three goals as major areas of focus from which the future actions of the organization will stem from, they are: Quality, Access and Efficiency. Each of the goals is accompanied by a goal statement and identifies several objectives for the organization. The goals and objectives are reviewed in more detail in the Health PEI 2013/14 Business Plan.
One of the objectives identified in relation to the goal of Quality is to foster a healthy work environment. As an organization, Health PEI encourages and supports safety, civility, and respect in the workplace. In an effort to move the organization toward this objective the Advisory Committee on Organization Development established the Strengthening Workplace Resilience Steering Committee to focus on ensuring that workplaces are safe, respectful, healthy, and that teams are resilient. The Strengthening Workplace Resilience Steering Committee has undertaken work in relation to psychological health and safety in the workplace and has identified the need for a Health PEI Code of Conduct as an important element of this work.
Development of the CodeThis Code was developed by the Strengthening Workplace Resilience Steering Committee. It was guided and informed by various codes, policies and documents already in existence within the organization, as well as a review of similar documents from other health jurisdictions or organizations, and internal manager and staff engagement processes.
In June 2013, the Strengthening Workplace Resilience Committee engaged with over 70 leaders within the organization on what it means to fully live the organization’s values. The feedback received through that engagement was used to develop the Code of Conduct.
Health PEI Code of Conduct5
In the Fall 2013, the draft Code of Conduct was provided to managers along with an engagement tool for them to use with their staff so that they would have an opportunity to inform the Code. An electronic sur-vey was sent to managers so that they could provide the feedback they received from their staff back to the Steering Committee. This feedback was then used to inform the final Code of Conduct which was made available in January 2014.
Health PEI Code of Conduct6
A guide tO the COde Of COnduCt
PurposeThe purpose of the Code of Conduct is to articulate how all Health PEI staff across the system are to live the organization’s three values identified in the Strategic Plan: Caring, Integrity and Excellence. The Code of Conduct promotes a civil, safe and productive workplace by clarifying for all what it means to live Health PEI’s values.
The quality of care we provide to people accessing our health system is dependent upon the quality and integrity of those working within Health PEI. This Code can help us to better understand each other and enable us to work together effectively so that we can continue to provide high quality care.
The Code of Conduct is a companion document to all of Health PEI’s bylaws, policies, procedures, Patient Bill of Rights, standards and guidelines that set out the rules by which we govern ourselves, it is not intended to be used as a standalone enforcement tool.
The Code of Conduct complements but does not replace other professional or institutional Codes of Conduct that may already apply to staff within Health PEI.
Who is Covered?For the purpose of this Code of Conduct, all Health PEI staff have responsibilities under the Code. This includes all individuals that are part of, or work within our health system. This includes but is not limited to:
• AllemployeesofHealthPEI,includingalllevelsofadministration and management
• Physicians,andotherhealthprofessionalswhoprovidecareorservices on behalf of Health PEI
• MembersoftheHealthPEIBoardofDirectorsandotherboardsfor which Health PEI is administratively responsible
• Contractors
• Students,traineesandeducators
• Volunteers
Health PEI Code of Conduct7
Our ResponsibilitiesIt is the responsibility of all Health PEI staff to make sure that we understand the Code of Conduct and use it to guide our actions in the workplace. When we have concerns or are unclear about something related to the Code, we are encouraged to raise it with management.
It is the responsibility of Health PEI managers to engage with staff using the Code of Conduct as a tool to support and promote team health and functioning.
Health PEI Code of Conduct8
CAringWe treat everyone with compassion, respect, fairness and dignity.
Treating everyone with compassion, respect, fairness and dignity means we:
• Acceptandvaluethediversityofindividualsandgroups
• Treatothershowtheywanttobetreated
• Establish,encourageandmaintainhealthyrelationships
• Arefullypresentandareactiveparticipantsinconversations, decision making and activities
• Recognizetheaccomplishmentsofothersandofferconstructive feedback
• Listentoandvaluetheideasandopinionsofothers
• Communicateinatimelyandappropriatemanner
Health PEI Code of Conduct9
integrityWe collaborate in an environment of trust, communicate with openness and honesty and are accountable through responsible decision making.
Collaborating in an environment of trust, communicating with openness and honesty and being accountable through responsi-ble decision making means we:
• Buildtrustthroughouractions
• Dowhatwesaywearegoingtodo,inatimelymanner
• Maintainapersoncenteredapproachandincludea variety of perspectives and factors when making decisions
• Takeresponsibilityforourdecisionsandactionsandacknowledge and learn from our mistakes
• Behonestinourinteractionswithothers
• Useresourcesefficientlyanddistributethemappropriately
• UpholdallstandardsandpoliciesthatapplytoHealthPEI
Health PEI Code of Conduct10
exCellenCeWe pursue continuous quality improvement through innovation, integration and the adoption of evidence- based practices.
Pursuing continuous quality improvement through innovation, integration and the adoption of evidence-based practices means we:
• Collaboratewithandunderstandtherolesofothers
• Strivetoachieveaseamless,personcenteredcareexperience for those using the health system
• Areengagedandcreativeandencouragethesameinothers
• Usecurrentandcredibleinformationtoguideourworkand decision making
• Makechangethatfurthersourgoalsandobjectivesandthat is appropriate for our circumstances and setting
• Ensureaneffectiveprocessforimplementingandmonitoring new ideas or initiatives
• Evaluateandimprovethequality,safetyandeffectivenessof our decisions and services
Health PEI Code of Conduct11
teAM disCussiOn QuestiOns
Please use the following discussion questions to engage with staff on the content of the Code of Conduct and your team’s performance related to the values.
1. In relation to the values, where are we doing really well as a team?
2. In relation to the values, where can our team improve?
3. What can we do to build on our strengths and improve our team?
For more information and resources related to the Code of Conduct please visit healthpei.ca/src/
14HPE41-39105
How
We L
ive O
ur Va
lues
Heal
th P
EI
Code
of Co
nduc
tOu
r Val
ues:
Carin
g, In
tegr
ity, E
xcel
lenc
e
Prep
ared
by
the
Stre
ngth
enin
g W
orkp
lace
Re
silie
nce
Stee
ring
Com
mitt
ee
PURP
OSE A
ND O
UR R
ESPO
NSIB
ILIT
IES
• Th
e Co
de o
f Con
duct
dem
onst
rate
s ho
w
all H
ealth
PEI
sta
ff ac
ross
the
syst
em a
re to
liv
e th
e or
gani
zatio
n’s
thre
e va
lues
: Car
ing,
In
tegr
ity a
nd E
xcel
lenc
e.
• H
ealth
PEI
is c
omm
itted
to p
rom
otin
g sa
fety
, ci
vilit
y an
d re
spec
t in
the
wor
kpla
ce. T
he C
ode
of C
ondu
ct s
erve
s as
a g
uide
to o
utlin
e th
e po
sitiv
e be
havi
ors
that
are
vita
l to
keep
ing
our
wor
kpla
ce h
ealth
y.
• It
is th
e re
spon
sibi
lity
of a
ll H
ealth
PEI
sta
ff to
m
ake
sure
that
we
unde
rsta
nd th
e Co
de o
f Co
nduc
t and
use
it to
gui
de o
ur a
ctio
ns in
the
wor
kpla
ce.
• It
is th
e re
spon
sibi
lity
of H
ealth
PEI
man
ager
s to
eng
age
with
sta
ff us
ing
the
Code
of
Cond
uct a
s a
tool
to s
uppo
rt a
nd p
rom
ote
team
hea
lth a
nd fu
nctio
ning
.
• Th
e Co
de o
f Con
duct
is a
com
pani
on
docu
men
t to
all o
f Hea
lth P
EI’s
byla
ws,
polic
ies,
proc
edur
es, P
atie
nt B
ill o
f Rig
hts,
stan
dard
s an
d gu
idel
ines
that
set
out
the
rule
s by
whi
ch
we
gove
rn o
urse
lves
, it i
s no
t int
ende
d to
be
used
as
a st
anda
lone
enf
orce
men
t too
l.
• Th
e Co
de o
f Con
duct
com
plem
ents
but
doe
s no
t rep
lace
oth
er p
rofe
ssio
nal o
r ins
titut
iona
l Co
des
of C
ondu
ct th
at m
ay a
lread
y ap
ply
to
staff
with
in H
ealth
PEI
.
OUR V
ALUE
S
Carin
g –
We
trea
t eve
ryon
e w
ith c
ompa
ssio
n,
resp
ect,
fairn
ess
and
dign
ity.
Inte
grity
– W
e co
llabo
rate
in a
n en
viro
nmen
t of
trus
t, co
mm
unic
ate
with
ope
nnes
s an
d ho
nest
y an
d ar
e ac
coun
tabl
e th
roug
h re
spon
sibl
e de
cisi
on
mak
ing.
Exce
llenc
e – W
e pu
rsue
con
tinuo
us q
ualit
y im
prov
emen
t thr
ough
inno
vatio
n, in
tegr
atio
n an
d th
e ad
optio
n of
evi
denc
e-ba
sed
prac
tices
.
TEAM
DIS
CUSS
ION Q
UEST
IONS
1.
In re
latio
n to
the
valu
es, w
here
are
we
doin
g re
ally
wel
l as
a te
am?
2.
In re
latio
n to
the
valu
es, w
here
can
our
team
im
prov
e?
3.
Wha
t can
we
do to
bui
ld o
n ou
r str
engt
hs a
nd
impr
ove
our t
eam
?
For m
ore
info
rmat
ion
and
reso
urce
s rel
ated
to th
e Co
de o
f Con
duct
ple
ase
visi
t hea
lthpe
i.ca/
src/
14HPE06-39140
CARI
NGTr
eatin
g ev
eryo
ne w
ith c
ompa
ssio
n, re
spec
t, fa
irnes
s an
d di
gnity
mea
ns w
e:
• Ac
cept
and
val
ue th
e di
vers
ity o
f ind
ivid
uals
an
d gr
oups
• Tr
eat o
ther
s ho
w th
ey w
ant t
o be
trea
ted
• Es
tabl
ish,
enc
oura
ge a
nd m
aint
ain
heal
thy
rela
tions
hips
• A
re fu
lly p
rese
nt a
nd a
re a
ctiv
e pa
rtic
ipan
ts in
co
nver
satio
ns, d
ecis
ion
mak
ing
and
activ
ities
• Re
cogn
ize
the
acco
mpl
ishm
ents
of o
ther
s an
d off
er c
onst
ruct
ive
feed
back
• Li
sten
to a
nd v
alue
the
idea
s an
d op
inio
ns o
f ot
hers
• Co
mm
unic
ate
in a
tim
ely
and
appr
opria
te
man
ner
INTE
GRIT
YCo
llabo
ratin
g in
an
envi
ronm
ent o
f tru
st,
com
mun
icat
ing
with
ope
nnes
s an
d ho
nest
y an
d be
ing
acco
unta
ble
thro
ugh
resp
onsi
ble
deci
sion
m
akin
g m
eans
we:
• Bu
ild tr
ust t
hrou
gh o
ur a
ctio
ns
• D
o w
hat w
e sa
y w
e ar
e go
ing
to d
o, in
a ti
mel
y m
anne
r
• M
aint
ain
a pe
rson
cen
tere
d ap
proa
ch a
nd
incl
ude
a va
riety
of p
ersp
ectiv
es a
nd fa
ctor
s w
hen
mak
ing
deci
sion
s
• Ta
ke re
spon
sibi
lity
for o
ur d
ecis
ions
and
ac
tions
and
ack
now
ledg
e an
d le
arn
from
our
m
ista
kes
• Be
hon
est i
n ou
r int
erac
tions
with
oth
ers
• U
se re
sour
ces
effi c
ient
ly a
nd d
istr
ibut
e th
em
appr
opria
tely
• U
phol
d al
l sta
ndar
ds a
nd p
olic
ies
that
app
ly to
H
ealth
PEI
EXCE
LLEN
CEPu
rsui
ng c
ontin
uous
qua
lity
impr
ovem
ent
thro
ugh
inno
vatio
n, in
tegr
atio
n an
d th
e ad
optio
n of
evi
denc
e-ba
sed
prac
tices
mea
ns w
e:
• Co
llabo
rate
with
and
und
erst
and
the
role
s of
ot
hers
• St
rive
to a
chie
ve a
sea
mle
ss, p
erso
n ce
nter
ed
care
exp
erie
nce
for t
hose
usi
ng th
e he
alth
sy
stem
• A
re e
ngag
ed a
nd c
reat
ive
and
enco
urag
e th
e sa
me
in o
ther
s
• U
se c
urre
nt a
nd c
redi
ble
info
rmat
ion
to g
uide
ou
r wor
k an
d de
cisi
on m
akin
g
• M
ake
chan
ge th
at fu
rthe
rs o
ur g
oals
and
ob
ject
ives
and
that
is a
ppro
pria
te fo
r our
ci
rcum
stan
ces
and
sett
ing
• En
sure
an
eff e
ctiv
e pr
oces
s fo
r im
plem
entin
g an
d m
onito
ring
new
idea
s or
initi
ativ
es
• Ev
alua
te a
nd im
prov
e th
e qu
ality
, saf
ety
and
eff e
ctiv
enes
s of
our
dec
isio
ns a
nd s
ervi
ces
HOW WE LIVE OUR VALUESHEALTH PEI CODE OF CONDUCT
CARINGTreating everyone with compassion, respect, fairness and dignity means we:
• Accept and value the diversity of individuals and groups
• Treat others how they want to be treated
• Establish, encourage and maintain healthy relationships
• Are fully present and are active participants in conversations, decision making and activities
• Recognize the accomplishments of others and off er constructive feedback
• Listen to and value the ideas and opinions of others
• Communicate in a timely and appropriate manner
INTEGRITYCollaborating in an environment of trust, communicating with openness and honesty and being accountable through responsible decision making means we:
• Build trust through our actions
• Do what we say we are going to do, in a timely manner
• Maintain a person centered approach and include a variety of perspectives and factors when making decisions
• Take responsibility for our decisions and actions and acknowledge and learn from our mistakes
• Be honest in our interactions with others
• Use resources effi ciently and distribute them appropriately
• Uphold all standards and policies that apply to Health PEI
EXCELLENCEPursuing continuous quality improvement through innovation, integration and the adoption of evidence-based practices means we:
• Collaborate with and understand the roles of others
• Strive to achieve a seamless, person centered care experience for those using the health system
• Are engaged and creative and encourage the same in others
• Use current and credible information to guide our work and decision making
• Make change that furthers our goals and objectives and that is appropriate for our circumstances and setting
• Ensure an eff ective process for implementing and monitoring new ideas or initiatives
• Evaluate and improve the quality, safety and eff ectiveness of our decisions and services
OUR VALUES
CARING We treat everyone with compassion, respect, fairness and dignity.
INTEGRITYWe collaborate in an environment of trust, communicate with openness and honesty and are accountable through responsible decision making.
EXCELLENCE We pursue continuous quality improvement through innovation, integration and the adoption of evidence- based practices.