how to use citibank online statements
TRANSCRIPT
GSA Federal Supply Service
How to Use Citibank®
Online Statements
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How to Use Citibank®
Online Statements
Citibank® Commercial Cards, Government Services
The Eighth Annual GSA SmartPay ConferenceValerie Mawdsley, August 2, 2006
Explore
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Goal & Objectives
Highlight the features
Walk through the ease of sign up and implementation
Become more familiar with Citibank® Online Statements
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Agenda
What are Citibank® Online Statements?
Features and Benefits of Online Statements
Agency and Cardholder Enrollment
Navigating the Citibank® Online Statements Web site
Resources and Assistance
Tips for Getting Started
Questions
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What is Citibank® Online Statements?
Web-based tool that allows the individual cardholder to:– View own statement– View unbilled transactions– Print the statement– Pay electronically (travel card)
Cardholder
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What is Citibank® Online Statements?
Web-based tool that allows the Billing Officer to:– View cardholder statements and summary invoice– Export the data to another format – Print the invoice in PDF format – Pay the invoice
Billing Officer
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What is Citibank® Online Statements?
Web-based tool that allows the Agency Program Coordinator to:
– Add and assign other Program Coordinators access by hierarchy
• Other program coordinators can view and set up entitlements for others within their hierarchy purview
• Program Coordinators can view a hierarchy tree, search within the hierarchy, search for users by hierarchy, search for cardholders by name, account number, or through the hierarchy tree
• Can select a cardholder, view their current or historical statements as well as view new transactions
– View, download and print cardholder statements and new transactions
– Cannot submit a payment via Citibank Online Statements
A/OPC
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Overview of Features
Electronic access via the Internet
Compatible with accounts in all types of programs
Available two days after the billing cycle with 12 months of online retention
E-payment for individual billed travel program
Alternate users – CBA only
***A/OPC hierarchy view – new this year***
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Benefits of Online Statements
Self-registration and self-service password resets
A/OPC, Billing Official and cardholder access
E-mail notification when statement is available
Ease of use
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Benefits of Online Statements (continued)
Payments via ACH debits available for U.S.-based IBA clients
Downloadable data
Interim / unbilled transactions
***A/OPC hierarchy view – new for this year***
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Examples of Ease of Use
Here I am in Colorado with a Citibank colleague happy because I’ve just signed on to Online Statements and paid my travel card invoice from the hotel business center this morning.
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Examples of Ease of Use (continued)
Here I am on the Eastern Shore. I’m happy because I’ve just stopped at an Internet cafe and confirmed that my electronic payment has been received by Citibank.
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Online Statements – Agency Enrollment
To enroll your Agency:
– A/OPC must contact your Business Development Manager– BD will set up A/OPC with access to Online Statements at
highest level– Most recent data files are fed into Citibank® Online Statements– Complete the process for each program– Allow up to four weeks for setup process
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Online Statements – Cardholder Enroll
https://www.onlinestatements.cards.citidirect.com
or
www.citimanager.com
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Online Statements - Portal
https://www.onlinestatements.cards.citidirect.com
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Online Statements - Portal (continued)
www.citimanager.com
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Online Statements – Sign Up
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Online Statements – Establish Account
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Online Statements – Sign On
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Online Statements – Incorrect Sign On
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Online Statements – Forgot User Name
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Online Statements – Forgot User Name
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Online Statements –Password Reset
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Online Statements – Summary Page
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Online Statements – New Transactions
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Online Statements – Print New Transactions
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Online Statements – New Transactions
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Online Statements – Download New Transactions
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Online Statements – Statement Page
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Online Statements – Print
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Online Statements – Statement Page
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Online Statements – Download Statements
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PDF View
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PDF View
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Online Statements - Payments
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Online Statements – ABA Routing
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Online Statements – Online Payments
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Online Statements – Online Payments
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Online Statements – Online Payments
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Online Statements – Statement Page
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Accounts – Central Billed – Add Alternate
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Accounts – Central Billed – Add Alternate
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Accounts – CBA and IBA – Activate Additional Account
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Accounts – CBA or IBA - Activate Additional Account
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Accounts – Central Billed and Individual Billed
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Accounts - Deactivate
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Accounts –Central Billed – All Account View
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Accounts – Central Billed – All Account View
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Online Statements – Statement Page
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Profile
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Online Statements – Statement Page
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Password
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Online Statements – Statement Page
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Online Statements– Payment History
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A/OPC View – Hierarchy Unit Summary
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A/OPC View – Add a User
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A/OPC View - Add a User
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A/OPC View – New User Created
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A/OPC View – Hierarchy Unit Users
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A/OPC View – Update User
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A/OPC View – View Accounts
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A/OPC View – View Transactions
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A/OPC View – View Transactions
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New Admin User Created
New Admin User Created
To:
From:
Sent: Tuesday, Jan XX, 2006 4:34 PM
Subject: Citibank Online Statements
Greetings!
You have been assigned Citibank Online Statements administrator duties for the following site.
https://www.onlinestatements.cards.citidirect.com.
You will be asked to sign on with a user name given to you by another administrator. Your temporary password is %temppassword%.
You will be asked to provide a more permanent password of your choice once you sign on. You should also go to the Profile menuand update your personal information.
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Resources and Assistance
www.citimanager.com
Agency intranet or help desk support
Citibank Help Desk
Client Account Services Manager (CAS)
Business Development Manager
Program Coordinator
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Some Agencies Using Online Statements
Department of Transportation
Department of State
Department of Homeland Security
Nuclear Regulatory Commission
U.S. Agency for International Development
Veterans Affairs
U.S. House of Representatives
Department of Treasury
National Gallery of Art
Bonneville Power Administration
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Tips for Getting Started
Agency enrollment – A/OPC must contact your Citibank Business Development Manager
Allow up to four weeks for set-up process
Confirm internal processes for rollout with HR representatives
Cardholder sign up – self-registration
Sign up, sign on, view, print, pay
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Summary
Provided you with highlights the features
Walked through the ease of sign up and implementation
Familiarize you with Citibank® Online Statements
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How to Use Citibank® Online Statements
Questions?
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Reminders
Thank you for attending this session!
Visit the Citigroup Welcome Center– Majestic Ballroom C, Level Two– National Industries for the Blind will have a display of products
Visit the Citigroup Technical Demonstration Center– Landmark 5, Level One
Please take a moment to complete your GSA survey for this session
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