how to succesfully marry content and information5
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Silver Partners: Supported by: Produced by:
Gold Partners:
DANIELA ANTILL
How to Successfully Marry Content and Information
Enterprise Information Architect, SP-AusNet
Agenda
SHARE 2012 | 3
The Challenge
The Proof Of Concept
Setting the Scene
2
5
1
Setting the context right3
How to marry IM and ECM4
Q&A6
SP-AusNet Business Drivers • Rising utility prices• Declining utility use• Changing dynamics on the
demands (PV & EV)• Poor perception of smart
meter roll out and lack of understanding of benefits
• Peak demand increasing
• Introduction of carbon tax• Increased scrutiny of AMI
program in Victoria• Privatisation of NSW assets• New Victorian coalition
government political agenda
TECHNOLOGY / INFRASTRUCTURE
GOVERNMENT
CUSTOMER
ECONOMY / SOCIAL
ENVIRONMENT
REGULATION / LEGISLATION
• Increased polarisation of domestic debate on climate change and policy response
• Extreme weather events lead to higher infrastructure costs for distribution
• Reviews and commentary recommends more onus on distributors to justify network investments
• Continuing trend towards consolidation state based
• Growing aging population; skills shortage
• Two speed economy with strong investment in resource sector
• Social welfare groups influencing agenda
• Smart grid is a discussion point
• Google and MS exiting the home energy market
• Increased in use of smart devices
Agenda
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The Challenge
The Proof Of Concept
Setting the Scene
2
5
1
Setting the context right3
How to marry IM and ECM4
Q&A6
The challenge
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Documents are Impossible to FindEmployee on Boarding & Knowledge Management is difficult There are many systems for managing projects, assets and property resulting in inefficiency and difficulty in managing the time to deliver new projects to market Systems include Lotus Notes, Access Databases, unmanaged SharePoint 2007 environments, Objective and Website Solution for our Intranet and Internet
Agenda
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The Challenge
The Proof Of Concept
Setting the Scene
2
5
1
Setting the context right3
How to marry IM and ECM4
Q&A6
Setting the context right
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Understanding the data within the business context
Defining the high level roles, based on the pattern of behaviour
Define the Business Use cases that have impact on the business
… it’s all about business process optimisation!
Setting the context right
Applying Global Utility Framework to SP-AusNet Landscape
Agenda
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The Challenge
The Proof Of Concept
Setting the Scene
2
5
1
Setting the context right3
How to marry IM and ECM4
Q&A6
How to keep business and IT aligned !Bu
sine
ss V
alue
Information as a Competitive Differentiator
Information to Enable Innovation
Information as a Strategic Asset
Information to Manage the Business
Data to Run the Business
“Focus on DataAnd Reporting”
“Basic Information Interaction”
“Information In Business Context”
“Information-Enabled Business Innovation”
“Adaptive BusinessPerformance”
SP AusNet would like to get to here
SP AusNet is here
Gap Risk
Information Governance & Data Stewardship
• Exposure to non compliance• Inability to measure data quality
Advanced Analytics • Lack of ability to act upon realtime network intelligence • Limited ability to predict demand• Lost opportunities
Trusted Information • Untrusted data leads to lack of agility to do business• Rapidly approaching point of inability to do business
Information Foundation • Lack of coherent whole of asset view• Inability to triangulate data in time from various data sources to
manage issues relating to safety and incidence managementInformation Maturity
11
How to keep business and IT aligned !
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Manage Regulatory Compliance
Ensure safety of operations
Increase revenue through improvement in S-Factor, with better reporting and analysis capabilities
Improve operations safety with single view of the asset and improved asset configuration management
Improve the community safety with better correlation & analysis of structured and unstructured data available
Improve crew safety with improved accessibility of asset information (manuals, location, history etc) for the filed workforce
Reduce the cost of incident management with improved information integration
Reduce the cost of regulatory reporting, with better information lifecycle management
Reduce the operational expenses with enterprise wide procurement & spend analysis
Improve the financial performance with better rate case managementImprove
Financial Performance
Reduce the project execution cost with improved integration of project activities
Manage Large Project Risk
Reduce the operational expenses, with improved multi resource scheduling, budgeting & forecasting
Reduce the procurement cost with enhanced spend analytics
Risk
& R
egul
ator
y Co
mpl
ianc
e
Corporate Statutory, Risk & Assurance
Smart Network, Shared Services Finance,
Smart Network
Network Strategy & Planning, Procurement
& Projects
Procurement & Projects
Business Initiatives Business Drivers Business Units
How to keep business and IT aligned !
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Improve Workforce Utilisation
Optimise Asset Operations
Reduce field operations cost with access to information for field workforce for efficient work planning and asset information
Reduce the outage restoration time & cost with single view of asset and integrated resource information
Reduce the asset maintenance cost with single view of the asset, including location ,maintenance history, asset manuals, contracts.
Reduce the operations cost by minimizing breakdown maintenance by making historical information available on fault and condition
Reduce the network augmentation expenses with single view of the asset, better forecasting and predictive capabilities
Reduce operational expenses by optimizing preventive maintenance & minimizing break-down maintenance, with better predictive analytics capabilities and single view of assets
Reduce the asset maintenance cost , with better asset recall and decommissioning programs Reduce outage restoration cost with single view of the asset
Improve the system availability with optimisation of planned outage tasks & improved preventive maintenance
Effective Demand Response Programs
Business Initiatives
Reduce the network augmentation expenses with single view of the asset, better forecasting and predictive capabilitiesReduce Opex & capex with better economic simulation and constraint based demand modeling based on bottom up demandReduce OPEX & CAPEX with better load management through Predictive ability for demand forecasting based on customer demands, external factors such as weather and peak load
Asse
t Opt
imisa
tion
Network Strategy & Planning, Gas
Network, Electricity Network, Risk & Assurance,
Smart Network
Smart Network, Select Solutions
Network Strategy & Planning,
Smart Network
Business Initiatives Business Drivers Business Units
How to keep business and IT aligned !
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IT: •Define Scalable Architecture to support the business use cases that will deliver timely and trusted input to most valuable and critical business processes defined that have a measurable business benefit •Business: Most valuable and critical business processes and evaluate what additional data will deliver a material and measurable improvement in business outcomes
•
Risks: •Security, Security, Security•Balance the risk and the socio- economical pressure
Risk
IT
Business
Having an Information Management Strategy (Content is an intrinsic part).
ECM within the Enterprise Data Context
Data Governance
ECM Patterns of Use
Five Key Element of ECM
Document and Record
Management
Web Content Management
Document Centric
CollaborationWorkflow
Enterprise Search
Agenda
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The Challenge
The Proof Of Concept
Setting the Scene
2
5
1
Setting the context right3
How to marry IM and ECM4
Q&A6
ECM Proof of Concept
SP AusNet has a need to deliver a Enterprise Content Management Capability
A POC was delivered to allow the business to part of the journey in building ECM Capability.
The POC included document workflow, search, the ability to interface to current drawing management solution Objective, to provide external collaboration anywhere to any device, anytime.
Provide centralised document and drawing platform with ability to:1. Co-author and
collaborate/capture information collectively,
2. Improve search, development3. Reduce time and approval
processes with SharePoint 2010.
Document Management
Key Benefits with Reference to ROIBenefit ImpactControlling Documents in one place and owned by SP AusNet Increasing Efficiency and
ProductivityWith over 4,500 documents for external audience the extranet will reduce the need for manual delivery of content (via CD’s USB’s) centralise external information
Reducing Operational Costs
Controlled communication between field and internal business units Reducing communication times and increasing productivity
Dramatically improve ability to find documents in particular for Safety and Legal Disputes
Reducing Risk and Maintain IP
Reduce Risk where document cannot be found due to employees leaving or lack of training
Reducing Risk
Reduction in overspend due to repeating asset management activities Reducing Operation Costs
Benefits Realisation
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People, Culture & Organisation $M
Business Intelligence & Decision Support $M
Enhanced Information Delivery $M
Data Quality & Governance $M
Collaboration & Knowledge Management $M
Reduce the network augmentation expenses with better economic simulation and constraint based demand forecasting
$M
Reduce the project execution cost with end to end integration and procurement spend analytics
$M
Reduce operational expenses by optimizing preventive maintenance & minimizing break-down
$M
Reduce field operations cost with improved planning, monitoring & control and increased availability of information on the field
$M
Reduce the outage restoration time & cost with single view of asset and integrated resource information
$M
Improve operations safety with single view of the asset and accessibility to information on time
$M
Reduce the cost of regulatory reporting and cost of additional regulatory audits due to discrepancies
$M
Increase revenue through improvement in S-Factor $M
Improve the financial performance with better rate case management $M
Def
erCa
pex
Impr
ove
oper
ation
al
effici
enci
es
Impr
ove
Fina
ncia
l Pe
rfor
man
ce $XXXM
$XXXM
22
Cost
s
Demonstration
Rita ArrigoPrincipal ConsultantOakton Technology Consulting
rarrigo
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One Framework
• One Framework to allow Business Users to develop and implement business solutions that use technology without IT’s direct involvement within a governed structure.
• In order to automate and improve business processes it will allow for:1. Reduce the number of IT systems2. Reduce the places to look3. Implement tasking rather than email tasking4. Document Approval Processes
Success Factors Centralize
Knowledge
and
Resources
Enhance
Collaboration
Automate and
Improve
Business
Processes
Provide
Document
Security
Reduce
Redundancy and
Improve
Efficiency
Share Documents
within externally
and remotely
Create Site Structure
Migrate File Shares
Create Dashboards
Workflow Solutions
Configure Search
Services
Branding
Direct Relationship
Indirect Relationship
Selected Key User Scenarios
Scenarios Demonstrated
Manage Standards – Manage Documents, via approval and task lists.
Manage Projects - via Document Automation and Task Lists
Extranet Access for Design Service Providers and Partners
Expose Access Database
Mobility ( For specific SP AusNet Compliant Devices)
SharePoint Search and its abilities
POC Success Criteria
1. Collect input to update Business Case
2. Define Scope
3. Create awareness of SharePoint 2010 within the Business
4. Increase business buy-in via showing what is possible in the POC
5. Identify ECM Business Champions
6. Prove Functionality as required by Use Case Scenarios
7. Obtain Feedback from Demonstration to further refine scenarios
Proof of Concept Wins
SharePoint Framework Model
• Collaborative abilities to External Partners on projects• Real-time management of content• Request and Approval capture mechanisms from field• Search across different data-sources
DESIGN STANDARDSMANAGING STANDARDS DOCUMENT FOR REVIEW AND COLLABORATION WITH WORKSPACE AND CO-AUTHORING
PROJECT DEVELOPMENTSITE AUTOMATION AND CREATION WITH LINKED CONTENT TYPES AND EXTERNAL COLLABORATION
ASSET MANAGEMENTVIEW DETAILS ABOUT PARTICULAR ASSET IN FORM, MAP OR PHOTO VIEW.
PROPERTY SITEMANAGE LEGAL DOCUMENTS WITH ASSOCIATION TO A PROPERTY
Key Points to Take Home
• Managing unstructured content can be
messy;
• Information Management Strategy (content is an intrinsic part).
• … and
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… it’s all about Looking at the content in the context of Business Use-cases!
40
Conclusion
Big data shouldn’t be called big … maybe noisy and/or messy;
Big data is nothing new;
Information Management Strategy (big data is an intrinsic part).
… and… it’s all about business process optimisation !… Technology is the by-product, not the driver
Silver Partners: Supported by: Produced by:
Gold Partners: