how to request ticket issue by cx - …€¦ · how to request ticket issue by cx. title: microsoft...

How do I know my ticket issue request has been received? Agents will receive an automated email response from CXagents advising the issue request has been received. A detailed response will be sent within 24 hours. Alternatively, agents can check the status of their request via www.cxagents.com > Fares > Your Submitted Fare Enquiry Requests link. Urgent Departures within 24 hours Agents who have submitted a request for ticket issue and and need an urgent response because flight departure is within 24 hours can send an email to [email protected]. Subject line of the email should include CXagents Fare Quote reference, Departure Date & Time. What do I do when I receive my reply from Cathay Pacific? Responses will include details of any fare, taxes and fees that need to be collected. When agent receives these details from Cathay Pacific they should: 1. Direct Deposit the total amount to Cathay Pacific's bank account online or by visiting their bank. 2. Scan and email the online banking confirmation or branch deposit slip to [email protected] with CXagents Fare Quote Reference, CX RLOC & Passenger Name. Cathay Pacific's bank account details are: Account Name: John Swire & Sons BSB Number: 032 002 Account Number: 215554 Branch: Westpac Royal Exchange Branch Once payment is received Cathay Pacific will email the ticket to the agent. If a paper ticket is involved, Cathay Pacific will Express Post it or make the ticket available on departure at the airport. Ticket issue fee Please note that Cathay Pacific will charge a fee to issue tickets on agents' behalf. Please refer to Home» Policies & Procedures» Ticketing Policies » Other Policies » Internet banking details and ticketing service fees Step 1: Select Passenger & Fare Type • Select Fare Type • CX RLOC • Complete remarks box with Fare/ticket type • Passenger Name • Infant name, DOB must be provided if infants in the booking • Child age & DOB must be provided if children in the booking. • Complete itinerary details including all other airlines' flight number, Rlocs and class booked with other carriers. Agent can copy & paste booking details directly from their CRS. Steps 4 & 5: Choose to share your reply from CX HOW TO REQUEST TICKET ISSUE BY CX

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Page 1: HOW TO REQUEST TICKET ISSUE BY CX - …€¦ · HOW TO REQUEST TICKET ISSUE BY CX. Title: Microsoft Word - Document6 Author: SYDJDL Created Date: 20100628082305Z

Urgent Departures within 24 hoursAgents who have submitted a request for ticket issue and and need an urgent response because flight departure iswithin 24 hours can send an email to [email protected]. Subject line of the email should includeCXagents Fare Quote reference, Departure Date & Time.

What do I do when I receive my reply from Cathay Pacific?Responses will include details of any fare, taxes and fees that need to be collected. When agent receives thesedetails from Cathay Pacific they should:1. Direct Deposit the total amount to Cathay Pacific's bank account online or by visiting their bank.2. Scan and email the online banking confirmation or branch deposit slip to [email protected] with

CXagents Fare Quote Reference, CX RLOC & Passenger Name.

Cathay Pacific's bank account details are:Account Name: John Swire & SonsBSB Number: 032 002Account Number: 215554Branch: Westpac Royal Exchange Branch

Once payment is received Cathay Pacific will email the ticket to the agent. If a paper ticket is involved, CathayPacific will Express Post it or make the ticket available on departure at the airport.

Ticket issue feePlease note that Cathay Pacific will charge a fee to issue tickets on agents' behalf. Please refer to Home» Policies &Procedures» Ticketing Policies» Other Policies» Internet banking details and ticketing service fees

Step 1: Select Passenger & Fare Type

• Select Fare Type

• CX RLOC

• Complete remarksbox with Fare/tickettype

• Passenger Name• Infant name, DOB

must be providedif infants in thebooking

• Child age & DOBmust be providedif children in thebooking.

• Complete itinerarydetails including allother airlines' flightnumber, Rlocs andclass booked withother carriers.

Agent can copy &paste booking detailsdirectly from theirCRS.

Steps 4 & 5: Choose to share your reply from CX

HOW TO REQUEST TICKET ISSUE BY CX

http://www.cxagents.com/cxa/gc/en_AU/policies/ticketing/other/1d225b71432bf110VgnVCM1000000ad21c39RCRD