UK destinationsThe following guide covers preparing mail and parcels across our Standard, Signed, Tracked and Guaranteed services, including the customs declaration needed for the Channel Islands.

All of your UK daily shipments need to be placed into different mail bags, separated by:

• Class 1st class, 2nd class, Royal Mail 24® and Royal Mail 48®

• Format Letter, Large Letter or Parcel

• Service Special Delivery, Tracked or Print Postage Impression mail

1st class, 2nd class, Royal Mail 24® and Royal Mail 48®

• Separate into different mailbags by Class, Format and Service

• Use appropriate bag label (for Royal Mail 24® use 1st Class and for Royal Mail 48® use 2nd Class)

• Tick the relevant format box (Letter, Large Letter or Parcel)

• Add your company name and Sales Order Number

• Use a cable tie to secure label and seal each bag.

Bag Label for 1st Class/Royal Mail 24® (P5067CT):

Bag Label for 2nd Class/Royal Mail 48® (P5068CT):

To welcome you as a new Royal Mail account customer we have prepared this guide to ensure your mail and parcels travel smoothly through our network.

How to present your mail

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Royal Mail Signed For®

If you are using Click & Drop® and posting Royal Mail Signed For® items, these can be placed in the same bags as shown on previous page.

Royal Mail Tracked®

Separate your Royal Mail Tracked 24® and Royal Mail Tracked 48® items into separate mailbags. Seal each bag with a plastic bag tie and attach the appropriate bag label to indicate the service used. Please do not mix Royal Mail Tracked 48® items with your Royal Mail Tracked 24® items as this may cause delays.

Customs Declarations (Channel Islands only)

If posting items to the Channel Islands please follow these steps:

• Complete and attach a customs declaration to any shipment containing goods and/or gifts destined for the Channel Islands (i.e. Jersey, Guernsey, Alderney or Herm & Sark)

• If your shipment is worth less than £270 then use a CN22, if it is worth £270 or over then use a CN23. Attach declarations using a plastic document wallet.

Bag label for

Royal Mail Tracked 24® (P6644):

Bag label for

Royal Mail Tracked 48® (P6647):

York label for

Royal Mail Tracked 24® (P6645):

York label for

Royal Mail Tracked 48® (P6646):

Royal Mail Special Delivery Guaranteed®

No label is required for this service. Royal Mail Special Delivery Guaranteed® shipments should be placed in a separate mail bag, which should be sealed prior to collection.

Note: If you’re dropping your items off at a Post Office®, leave the bag open as the items will be taken out and scanned.

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International Signed, International Tracked and International Tracked & Signed

If posting large quantities, please also separate by European Union (EU) or Rest of World (ROW). Use a grey mail bag.

Label number P6668C

International destinationsThe following guide covers preparing mail and parcels across our Economy, Standard, Signed and Tracked services, including the customs declaration needed for any destinations outside the European Union.

Overview: when preparing mail for International destinations you’ll need to prepare items into bags, add labels and produce a manifest to give to your Royal Mail collection driver or Post Office® staff.

Your International daily shipments need to be placed into different mail bags, separated by:

• Airmail speed (Economy or Standard). Use a grey mail bag

• Parcel speed (Economy or Priority) format (parcel/packet) and destination (Europe or Rest of World). Use a grey mail bag

• Service (Signed, Tracked, Tracked & Signed) and destination if sending large quantities (Europe or Rest of World). Use a grey mail bag.

Parcel Zone and Format – Priority or Economy

Separate mail by different class, format and destination ie. European Union (EU) or Rest of World (ROW). Use a grey mail bag.

Royal Mail Air Mail® Standard or Economy

Separate mail by service speed. Use a grey mail bag.

Label number P6138C Label number P6139C

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Label number P5627C Label number P5679C

Customs Declarations and pre-advice customs dataComplete and attach a Customs Declaration to any International shipments containing goods and/or gifts destined for a country outside of the European Union (EU).

If your shipment is worth less than £270 then use a CN22, if worth £270 or over then use a CN23. Attach declarations using a plastic document wallet (stock item code: SP 301).

If you wish to download printable versions of these forms or require more information please visit royalmail.com/customs

All postal operators across the globe additionally request that the customs forms are completed accurately and in full, including pre advice customs data e.g. recipient email address, to facilitate rapid clearance and avoid delays. When not using a tracked product it is now a requirement to add an item identifier (known as a S10 barcode) on every item. Pre advice customs data and an S10 barcode will automatically be produced using one of our shipping systems e.g. Click & Drop® or will be applied at a Post Office® if you are dropping items off.

For more information on customs requirements please visit royalmail.com/electronic-customs-data

Royal Mail and the cruciform are trade marks of Royal Mail Group Limited. © Royal Mail Group Limited 2020. All rights reserved. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ

UK and International destinations – end of day paperworkPlease produce a manifest from Royal Mail Click & Drop®, Online Business Account (OBA) or your alternative shipping system and provide a copy to your Royal Mail collection driver or Post Office® staff.

We cannot accept your mail without this paperwork.

Further helpPlease order additional mail supplies online at royalmail.com/mailsupplies

Royal Mail: 03457 950 950

Click & Drop® support team: 0345 266 1004 or clickanddropsupport@royalmail.com

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CN 22 Declaration CN 23 Declaration