how to implement quality
DESCRIPTION
How To Implement Quality by Iryna PylypchukTRANSCRIPT
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How To Implement QualityIryna Pylypchuk
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Where to start?
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Where to start?
•Analysis
▫Learn the product
▫Review the documents
▫Ask the questions
▫Identify the risks
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What is next?
•Planning
▫Scope
▫Approach
▫Resources
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What should be defined?
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Why do we need testing?•Detect errors in a software product
•Conformance to requirements
•Establishes confidence
•Evaluates quality attributes
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When to start testing?
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What is necessary to be tested?
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How to perform testing?
•Define testing approach
•Follow test policies
•Periodically review the process
•Document workflows
•Follow standards
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Where testing should be performed
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Who will perform testing?
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QC Team• Smart
• Free to express their feelings
• Enthusiastic
• Ambitious
• With a shifted leadership
• Creative
• Result oriented
• Interested in achieving common goal
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Team Work
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Team Work
•How to cooperate?
▫Create a collaborative climate
▫Be open to others' ideas and
suggestions
▫Assume good faith
▫Seek consensus
▫Establish a communications system
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Teamwork is also an individual skill•You must be:
▫Willing to find problems
▫Own the problem
▫Solve the problem
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Collaboration with the customer
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Collaboration with the customer•Main principles:
▫Review Test Approach with your customer
▫Update with the progress
▫Communicate the issues
▫Confirm the changes to Test Strategy
▫Be polite, honest and open
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What documentation does matter?
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What documentation does matter?
•Requirements
•Test Plan
•Test Design Specification
•Test Case Specification
•Defect Reports
•Test Summary Reports
•Sign Off Checklist
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What provides direction?
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Intuition based or…
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…or Data based
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Why metrics?
•Metrics reduce arguments based on
opinion
•Metrics give you answers what really
works
•Metrics show where your strengths are
•Bosses love metrics
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Example: Simple Statistics
•QA issues vs. customer tickets
•Issues found during UATEnhancements
UAT defects
Data issues
Existing issues
Defects caused by enhancements
QACustomer
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What about self development?
• Learn from others
• Look for greater results
• Share your knowledge
• Participate in webinars/seminars/trainings/IT
Weekends …
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