“how to effectively train your spanish speaking workforce

“How To Effectively Train Your Spanish Speaking Workforce –Simple & Practical Tips”Simple & Practical Tips

Presented By:

Hector M. Escarcega CSP, ARM, MIH

Bilingual Solutions Int’l / Full Esteem Ahead Training & Seminars Inc.

Los Angeles, CA.

1/21/2010 Copyright 2009 BSI Int'l (323) 256-6968

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T d ’ P t ti Will F OToday’s Presentation Will Focus On: The benefits of learning about your Spanish g y pspeaking workforce How values, culture and beliefs can create communication barriers & workplace challengesTraining tips & techniques to get your point across with your Latino workforce


Copyright 2005 BSI Int'l (323) 256-6968

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Let’s Make Sure You Get Value From T d ’ P t ti G t Pi OfToday’s Presentation: Get Piece Of Paper & Make 3 Vertical Columns

Golden nugget

Action to take

By when?



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Let’s Review A Road Map Of What pWe Will Cover In This Presentation:

– Latinos * in the U.S. workplace– Culture, values & beliefs

W k l h ll– Workplace challenges – Tips to understand, work & train with your

Latino workforce – Future trends– Conclusion

*NOTE: The words Latino & Hispanic are synonymous



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synonymous

Latinos in the U.S. WorkplaceLatinos in the U.S. WorkplaceThe reason for this presentation is based on the following

facts:facts:– U.S. has a very large Latino workforce that continues to

grow & which U.S. employers continue to employ

– This U.S. Latino workforce suffers a very high & unnecessary accident & fatality rateunnecessary accident & fatality rate

– By understanding your Spanish speaking workforce, d i li d f d iproduction, quality and safety records can improve

(take care of them-they’ll take care of you)



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Latinos in the U.S. Workplace

POLLING QUESTIONQChoose the statement that best describes your

situation.– I work directly with Spanish speaking

employees– I work indirectly with Spanish speaking

employees– I do not work with Spanish speaking employees


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Latinos in the U.S. Workplace

So why do Latino/ immigrants come toy gthese United States? – to avoid economic hardship & political

oppression – to reunite with family

k b lif– to make a better life



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Latinos in the U S WorkplaceLatinos in the U.S. Workplace

Population Growth by Race/Ethnicity It is estimated by 2050, Latino’s will Make Up 25% or 96 million people Are you ready for this change?



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people. Are you ready for this change?

Latinos in the U.S. WorkplaceWhere do some Latinos come from? Latin American Countries– Chile– Bolivia– Ecuador– ArgentinaArgentina– El Salvador– Colombia– VenezuelaVenezuela– Guatemala– Nicaragua– Costa Rica– Costa Rica– Cuba– Puerto Rico

México



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– México

L ti i th U S W k lLatinos in the U.S. Workplace

The U S Census estimates that:The U.S. Census estimates that:– People from Mexico (Mexicans) make up 63%

of the Latinos in U.S.of the Latinos in U.S.– Puerto Ricans 10%– Cuba 4%– Central America

6%



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L ti i th U S W k lLatinos in the U.S. Workplace

POLLING QUESTIONWhat industry does your Spanish speakingworkforce work in?

– construction– agriculture – landscaping– manufacturing – food processing– hospitality – restaurant

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– other

Latinos in the U.S. WorkplaceLatino’s in the workforce– Latino’s make up 12% of

the U.S. workforce– States like Texas,States like Texas,

Nevada, Florida, Oregon, Carolinas, Illinois, Colorado, etc have aColorado, etc have a large Latino workforce

– Unfortunately, Latino’s make up 16% of themake up 16% of the fatality rate in the workplace



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Culture, Values, BeliefsHere is one major difference between AmericansHere is one major difference between Americans and others

In general, American born people are more individualistic. They gain identity from accomplishmentsThis cultural feature sets them apart from 70% of h f h ldthe rest of the world.

New immigrants tend to be collective in nature & i th i id tit f h l& gain their identity from group as a whole. This is a key element in how to understand

lt l di it & h t i t & t i1/21/2010 Copyright 2009 BSI Int'l (323)

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cultural diversity & how to communicate & train different ethnic groups.

C lt re Val es BeliefsCulture, Values, BeliefsSome important elements in understanding p gyour Latino workforce– La familia (family) – La cultura y creencias (culture, values, beliefs)– La educacion (education)( )– El respeto (respect,

status, hierarchy)status, hierarchy)



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C lt V l B li fCulture, Values, Beliefs

L f iliLa familiaPriority - loyalty to familiafamilia– Stick together

S t– Support one another


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Culture, Values, BeliefsThe Belief In Fatalism “Si Dios Quiere”(if God Wishes)


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Culture, Values, BeliefsSo when it comes to safety in the workplace for L ti it t k thLatinos it takes more than safety & prevention:– Safety experts say focus

on preventing:• Unsafe Acts• Unsafe ConditionsUnsafe Conditions

– However, Latinos at times will ignore this. Why?

i i i b• First it is about SURVIVAL!! Its about culture, values,


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their beliefs.

Culture, Values, Beliefs, ,For many Latino’s, risks must be taken. It’s a way

f lif M ti thof life. Many times there are few or no resources(Mexico City, Mexico)


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Culture, Values, BeliefsCulture, Values, Beliefs

Latino worker believes that there is the need to work at a young age to survive - low self-esteem



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Culture, Values, BeliefsEL RESPETO (RESPECT)

Many Latinos show respect for someone of superiorMany Latinos show respect for someone of superior status by not making any waves or complaining. Beliefs as to why people are poor or rich or have power or don’t, are because of God’s will -Si Dios Quiere On the otherare because of God s will Si Dios Quiere. On the other hand, a JEFE is a man of power or wealth who receives loyalty from people of lesser status. He may be the boss, a politician or a business man The JEFE makes thea politician, or a business man. The JEFE makes the decisions, and others don’t question him. Where Americans attempt to minimize differences between persons due to their job economic status age sex etcpersons due to their job, economic status, age , sex etc., others tend to stress them.


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Culture, Values, Beliefs El Respeto (Respect) The Worker Speaks Case Study

MS. SMITH : Efficiency is falling in the quality control division What can we do?division. What can we do? MISS GARCIA The workers may have some ideas. . MS. SMITH : Good. Why don’t we call a meeting and ask y gthem? MISS GARCIA : A meeting? MS SMITH : Yes I’ll run it myself and let them knowMS. SMITH : Yes I ll run it myself and let them know how much we value their input. MISS GARCIA : You’ll go to the meeting?

Question:Knowing what you now know about El Respeto (hierarchy, status) in


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g y p ( y, )the Latino culture, how can this be interpreted?

Here Are Some Root Causes To Poor/ Inadequate Training with Latino Worker:

Language barriersg gLack of understanding of culture, values, beliefs by employerImproper translation form English to SpanishImproper translation form English to SpanishImproper training environmentImproper trainer or inadequate bilingual ( Spanish ) trainer


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p p q g p

Culture, Values, BeliefsÓLA EDUCACIÓN

Education (la educación) – Due to economic hardship in various Latin ue o eco o c ds p v ous

American countries, education may have to take a back seat to working at a very young age.

– As a result, some Latino blue collar workers may , yonly have a high school education. It is for this reason that formal education and training is a necessary component to accident prevention.

NOTE: There is a difference between intelligence & education– Your Spanish speaking workforce is eager to learn & work. – This is a win/win situation.


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Culture, Values, BeliefsCulture, Values, BeliefsEDUCATION/ TRAINING

The way we learn-We learn in 3 modalities …

• Visual • Auditoryy• Hands on

(kinesthetic)( )



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Tips for training your workforceTips for training your workforce– Use pictures - less words

U d h d t i i l– Use props and hands on training always– Use the “show & tell method”

•Body harness

A é d•Arnés de cuerpo



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Can you Identify the hazard by looking at the picture?



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Hazards identified by pictures & words

El t i it G it M h i l Fl blElectricity Gravity Mechanical Flammables

Hydraulic Chemical Pneumatic Thermal(Water or oil pressure) (Air or gas pressure) (Steam or Heat )



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Hazards identified with pictures,

Electricidad Gravedad Mecánica Inflamables

words in English & Spanish

Electricity Gravity Mechanical Flammables

Hidráulica Química Neumática TérmicaHidráulica Química Neumática Térmica(Presión de agua o aceite) (Vapor o) calor)

Hydraulic Chemical Pneumatic Thermal (Water or oil pressure) (Air or gas pressure) (Steam or heat)



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Tips To Understand & Work With Your Latino Workforce Use Pict res/ Less WordsWorkforce -- Use Pictures/ Less Words

Communicacion de Riesgos/ Las cuatro partes– Etiquetas – Indican que q q

contienen los envases.– Etiqueta del envase principal

debe tener:• La identidad de las

LEA LA ETIQUETA

sustancias químicas peligrosas.

• Las advertencias de riesgo apropiadas que especifique l i fí i d l

Se pueden usar palabras, dibujos, símbolos o éstos en

los riesgos físicos o de la salud incluyendo los efectos a los órganos principalmente afectados.

• El nombre y la dirección símbolos o éstos en combinación para dar información general de los peligros.

• El nombre y la dirección del fabricante.



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Posicionamiento de la escalera

Asegúrese de que los largueros se extiendan por lo menos 36 pulgadas (3 pies) ó (1 metro) por encima de la superficie en uso.

3 piesPunto de amarre

Amarre la escalera para prevenir

Use pies de seguridad antiderrapantes en

desplazamiento.

p g psuprerficies resbalosas.



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1/4 D

Words, Pictures, Hands On Training, Show & T ll& TellThis Is What We Want

Visual

AuditoryAuditory

Kinesthetic


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In Addition Do Not Be Afraid To Communicate Using Other Methods ?

Non-Verbal (body language) is veryNon-Verbal (body language) is very important Words 7%Words 7%Voice 38%Body Language 55% (Eyes, Face, Body Posture)


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TRAINING & TRANSLATION: tips when translating documents, manuals, policies, training material etc.

Keep education level in mind (6th or 7th grade?)Use the every day language of Spanish There is a difference between the words dialect and colloquialisms (everyday speech) – Dialect - a form of language not recognized as standard (Mayan,

Aztec dialects) – Colloquialisms - everyday speech used in that part of the country.

A bus in Mexico is called a autobus and in Puerto Rico it is calledA bus in Mexico is called a autobus, and in Puerto Rico it is called gua gua

SLANG - created by workers for certain equipment or words in industries otherwise not translated or understood. For exampleindustries otherwise not translated or understood. For example a roofer is called a “roofero”. Some one who installs sheet rock or a sheet rocker is known as a “cheat rockero”.Find reputable translation Company that knows industry and



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p p y yLatino culture

These Cultural Barriers Can Be Hurdled:These Cultural Barriers Can Be Hurdled:

Language barrier At times little formal education or trainingCultural differences/misunderstandingsgDon’t speak up - fear of reprimandSelf esteem - will say “YES” when they don’t y yunderstand or should say no


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If We Take Care Of Them / They’ll TakeIf We Take Care Of Them / They ll Take Care Of Us (Construction/ Los Angeles, Ca.)


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All they need are the right tools & the right y g gtraining

Words pictures hands on training showWords, pictures, hands on training, show & tell



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Survey Results From Employees Training In Spanish:p

Study between CPWR & OSHA in 2001 of 47 workers in residential constructionEmployees are saying this is what they need when it comes to safety:– Develop videos in Spanish– Requests for more graphics and statistics in Spanish– Many asked for more Spanish-speaking trainers– More hands-on training. How to use harness

etc Training to be longer and offered more oftenetc.Training to be longer and offered more often– Find report on www.Bilingualbiz.com


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Simple Tips For Supervisors To Communicate & Train With SpanishCommunicate & Train With Spanish Speaking Workforce

Learn values, customs, traditions (family, holidays)

Educate them on policies/ translateP id h dholidays)

Get to know “one on one basis” (name, smile)

Provide hands on training & use pictures Offer ESL(English as( )

Offer positive feedbackMake effort to create

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Offer ESL(English as Second Language) Classes/address Illiteracydialogue IlliteracyUse correct translation please!


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p

Here Are Some Resourceswww.osha.gov/as/opa/spanish/index.html Dictionaries English-to-Spanish and Spanish-to-English dictionaries of OSHA terms, general industry terms, , g y ,and construction terms.Posters OSHA Hispanic Outreach Fact Sheet– Fact Sheets A list of OSHA fact sheets available in– Fact Sheets. A list of OSHA fact sheets available in

Spanish.http://www.cdc.gov/spanish/niosh/www.dhs.ca.gov/ohb/ohsep/facewww.orosha.gov (Safety Professionals Latino Workforce)(Safety Professionals Latino Workforce)http://www.asse.org/practicespecialties/spalw/index.phpwww.BilingualBiz.com (Bilingual Solutions Int’l)


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Future trends/ how to position pyourself for success

By 2050 Latino’s will Have open mind & look ymake up 25% of us population, they are young, able and ready to

pto other hiring optionsDevelop structure to hire & t i di

y g, ywork for you.Western U.S. - CA, NV, TX, OR, WA will employ

& train diverse workforceTranslate & train in TX, OR, WA will employ

largest Latino workforceMore & more organizations will

a s ate & t aSpanishPartner up with

t bl f i lorganizations will formally hire & train Latino workers more M S i h

reputable professionals


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More Spanish resources

Summary :you can improve communication, t i i & f t ith L titraining & safety with your Latino workforce by:

Understanding who they are as a cultureUse body language to communicateProvide effective communication and training which is:

I th i ti l– In their own native language– Hands on/ kinesthetic show and tell

Learning en ironment cond ci e to learning– Learning environment conducive to learning– Training by Spanish-speaking experienced

trainer1/21/2010 Copyright 2009 BSI Int'l (323)

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trainer

Did we meet the objectives for today’s j ypresentation to focus on?

The importance & benefits of learning about your Spanish speaking workforce How values, culture and beliefs can create communication barriers & workplace challengesTips & techniques to communicate with & train your Latino workforce


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What value did you get from today’sWhat value did you get from today s presentation?

Golden nugget

Action to take

By when?


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THE CHOICE IS YOURS


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M h G i / Th k YMuchas Gracias/ Thank You

Bilingual Solutions Int’l / F ll E t Ah d T i i & S iFull Esteem Ahead Training & Seminars

www.BilingualBiz.com (323) 256-6968


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