how the big brands do facebook marketing presenters: @justinkistner and @allnick hashtag: #amafb all...
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How the Big Brands do Facebook Marketing
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
All Facebookaf
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Sharing on Facebook, Twitter, etc.
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Social Media EvangelistJustin Kistner Nick O’Neill@Webtrends@justinkistner on Twitter@justinkistner on Facebook
@AllFacebook (part of @SocialTimes)@allnick on Twitter@NickOneill on Facebook
Founder
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3rd era of the Web
Search Volume Index - Google Trends
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Social media usage is exploding
• 3 out of 4 Americans use social technology*
• 2/3 of the global internet population visit social networks**
• Social Media has overtaken porn as the #1 activity on the Web (more popular than email)***
• And, it’s growing at 3X the rate of the overall Internet**
* Forrester, The Growth Of Social Technology Adoption, 2008 **Nielsen, Global Faces & Networked Places, 2009***http://www.reuters.com/article/technologyNews/idUSSP31943720080916
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Shift from portals to social
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook is the world’s most visited site
vs vs
* Compete.com comparing visits
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Sends More Traffic toNews Sites than Google
vs4%
3%
2%
1%
01/2009 01/201007/2009
Upstream visits to news and media from Google News and Facebook from Hitwise
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook is the world’s network
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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~500,000,000Facebook Users
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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~5,000,000,000Facebook Posts per Week
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook’s largestdemographic is 35-54
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Marketing Basics
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Destination vs. Traffic Source
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
6 hoursper
month
Referrers more traffic than Google
News
Ads that link into Facebook have
higher CTRs
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Facebook Marketing Strategies
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Monitoring Campaigns Relationships
•Pages/Wall/Interactions
•Groups
•Native
•Custom
•Engagement
•Customer service
•Ambassadors
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Native Campaigns
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Video Events Fan
Virtual Gift Poll Product Sample
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Classic Marketing Campaign Funnel
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Marketing Campaign Cycle
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Marketing Campaign Cycle
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
•Earned•Owned•Paid
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Facebook Marketing Campaign Cycle
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
•Earned•Owned•Paid
•Pages•Ads•Apps•Plugin
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Facebook Marketing Campaign Cycle
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
•Earned•Owned•Paid
•Pages•Ads•Apps•Plugin
•Conversions•Transactions
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The Facebook Marketer’s Toolbox
Pages Ads Apps Plugins
•Wall
•Interactions
•Updates
•Events
•Media
•Self-serve
•Ad rep
•In app
•Media buyers
•Standalone
•Tabs
•Iframe
•Permissions
•Like
•Login
•Recommend
•Activity streams
•More
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Campaigns
•Contests•Sweepstakes•Virtual Gifts•Polls•Coupons•Quizzes•Product Samples
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Advertising
•Home Page•Video Comment•Event•Fan•Virtual Gift•Poll•Sampling•Standard•Rest-of-site
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Fan Page
•Wall•Comments•Likes•Info•Photos•Videos•Events•Polls•Discussion
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Applications
•Games•Stores•Campaigns•Customer Service•Landing Pages•Media Players•Services•Booking Engines
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Social Plugins
•Like Button•Recommendations•Login with Faces•Comments•Activity Feed•Like Box•Facepile•Live Stream
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook’s Top Brands
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Top brands are shifting their budgets
From microsites to socialFrom $20MM Superbowl ad
to social
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
10 Biggest Brands On Facebook
•Starbucks
•Twilight
•South Park
•Coca-Cola
•Skittles
•Oreo
•Lost
•Red Bull
•Scrubs
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
5 Case Studies Of Brands
•vitamin water
•Marshalls - $5,000 Wardrobe Competition
•Doritos Advergame
•Bing – Farmville Promotion
•Scion – tC Release Video
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
vitamin water New Beverage
•vitamin water connect contest
•$5,000 prize
•Users voted on a flavor and selected “black cherry-lime”
•Flavor tasted horrible but received plenty of coverage
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Marshalls $5000 Wardrobe
•Users become fans of Marshalls
•TV Promotion used to drive users to page
•Each week there is a video quiz
•Completing quizzes earns keys
•One key unlocks $1,000 prize each week
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Doritos Advergame
•Campaign uses Facebook Connect to customize a video game experience
•Users need a bag code to gain access to the video
•Huge promotion budget to create complex game
•Users must log in with Facebook to access
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Bing Farmville Promotion
•Gained 400,000 fans with “Become a Fan” call to action button
•Users received farm cash in exchange for fanning
•No knowledge of amount spent but most likely $1 million+
•Updates to those fans drove 20,000 click throughs on content
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Scion tC Release
•Video promotion that places user profile data in the video promotion
•Displays friends information as well within the promotion
•You can view the video at http://bit.ly/scionfb
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Value of a Facebook Fan
Source: http://www.syncapse.com/media/syncapse-value-of-a-facebook-fan.pdf
• 68% of Facebook Fans indicate they are very likely to recommend a product.
• Facebook fans reported spending $71.84 more per year than non fans.
• The most valuable fan in the survey was that of McDonald’s who presented an annual value to the organization of $508.16
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Marketing Ecosystem
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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The Social Platform Management Market
Agencies Tools Platform Mgmt.
•Full Service
•Social Creative
•Social Developer
•App & Ad Management •Multi-Platform Support•Relationship Management•Campaign Management
•Razorfish•Mr. Youth•Powered
•Wildfire•Transpond•Social Amp
•Context Optional•Involver•Vitrue
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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•Multi-channel•Dashboards•Publishing tools•Moderation•Escalation•Audit trails•Social apps
Relationship Management
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook Marketing Challenges
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Measuring Success
•Many brands invest in awareness building, not just purchase conversion
•Facebook ads can drive new fans as well as purchases, goals must be defined
•Strategy depends on company’s aims, many have been experimental but social media budgets are expanding
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Traditional “tagging” doesn’t work
<javascript>
<img>
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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No ad conversion tracking inside Facebook
?Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Scattered data sources
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Facebook’s analytics covers core
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
Wall
Page
Core
API
Insights
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Webtrends tracks the platform
vvvv
Ads
Wall
Page
Core
API
Insights
Webtrends
Platform
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
AAAACustom Tabs & Apps
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Platform
ConversionOptimizationRetargeting
AwarenessSubscriptionEngagement
Volume
FansPage/Media ViewsInteractionsAggregate Demographics
InfluencersConversions/TransactionsAttributionProfile Data
2-3 Days
Hours to Minutes
Val
ue
Dat
a R
ichn
ess
API
Insights
Facebook Data Value Pyramid
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Advice
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Buy adsCreate apps
Measure success
3 tips to get started
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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Viewing Facebook as a traffic sourceDoing nothing
Privacy debacles
3 things to avoid
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb
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@justinkistner @allnick
Questions?
Presenters: @justinkistner and @allnick Hashtag: #amafb http://bit.ly/amafb