how the apprenticeship promise is helping mersey care nhs trust meet its skills needs through...
TRANSCRIPT
How the Apprenticeship Promise is Helping Mersey Care NHS Trust
Meet its Skills Needs Through Recruitment
By
Andrina Hart (Apprenticeship and Vocational Training Coordinator)
&
Nick Wade (Modern Matron)
AIMS
• Strategic Overview (how we are fulfilling the promise)
• From “promise” to “practice” (turning the apprenticeship into a job –case example)
Our Commitment
• Early 2012, first cohorts recruited (from inside and outside the organisation)
• We have our own accredited centre to deliver apprenticeship frameworks (funded via Skills for Health)
• 120 apprentices at present working towards level 2 & 3 (existing and new staff)
• Majority in Health and Social Care• Business Administration, Customer Service and
Leadership and Management also offered
Board Commitment
“Mersey Care NHS Trust Board were very keen to sign up to the Apprenticeship Promise, which directly supports the Trust’s workforce strategy to ensure staff have the capacity and capability to deliver high quality, value for money services. I have been impressed with the high calibre of the newly appointed Apprentices in our clinical services and am pleased that we are now seeing a younger workforce being recruited into, and across the Trust.” (Kath Davies, Director of Workforce, 2013)
Positive Feedback…
“I spent 1:1 time with a Service User last night. She told me that you (apprentice) had encouraged her to attend the anxiety group, and that you had later encouraged her to eat a meal. Although she wasn’t keen on doing either, in hindsight she is glad that she did. She praised you and your approach to your job on the ward, and she went on to say that all of the Service Users like you. I said I’d pass her comments on to you.”
MCT’s Positive Achievement Awards
And the Winner for “Innovation” is…
Competency PassportKnowledge and Skills Framework Competency Passport (Apprentice Band 1 Support Worker) Name (Apprentice) ______________________________ Name (Mentor) ______________________________ KSF Dimension / Level / Examples of Application A O P *Sig. Apprentice *Sig. Mentor Date
1 COMMUNICATION LEVEL 1
Communicates to Service Users in a manner that displays genuineness, warmth and unconditional positive regard
X
Can pass on straight forward information, non complex messages, provide non complex answers and can take non complex messages.
X X
Is able to ask questions to clarify understanding. Raises awareness and is sensitive to the needs of people experiencing difficulty in communicating
X
Demonstrates good record keeping and report writing and can navigate ePEX efficiently and effectively
Understands complaints processes (including local resolution)
X X
Understands principles of information governance, data protection and confidentially
X
Promotes a positive image of the work place and themselves (in terms of work wear, wearing a name badge etc…)
X
Communicates in a manner that is polite and courteous and respectful of culture, sexuality, and gender
X
Appropriately uses systems in place to receive and relay information
X
Uses communication skills (verbal and non verbal) to aid engagement with Service Users and Carers and demonstrates sound interpersonal effectiveness
X
A = Awareness-Apprentice demonstrates awareness and understanding when asked about and can refer to specific policy or training if appropriate O= Observed –Mentor is satisfied that the Apprentice demonstrates the necessary skill and competency through informal observation and feedback. P= Practical assessment –Apprentice demonstrates skill and knowledge through a formal practical assessment facilitated by the mentor or nominated other
Meet the Apprentices
Contact Details
Nick Wade (Modern Matron)
Andrina Hart (Learning and Development Team)