how duke energy prepares for emergencies and the restoration process north carolina emergency...
TRANSCRIPT
How Duke Energy Prepares for Emergencies and the Restoration Process
North Carolina Emergency Management Association Conference
Marty Wright, Director Business ExcellenceJeff Riggins, Director Storm Governance
Randy D. Welch, District Manager
The New Duke Energy
• On January 10, 2011, Duke Energy and Progress Energy announced intent to merge
• Regulatory approvals were achieved and the Duke Energy and Progress Energy merger has created the largest utility in U.S. – 7.1 million customers
• The combined company is called Duke Energy and headquartered in Charlotte, N.C. and serves: NC,SC,FL,KY,IN,OH
• Market Cap of combined companies is $49 billion as of June 12, 15th 2012• The company now has more than a
quarter-million miles of primary and secondary distribution lines. That’s almost the distance from the Earth to the moon.
Safety is our top priority
Public Educate public before events Public service announcements Media messages Storm website
Personnel Tailgate sessions Safety briefings for non-native crews Field oversight of crews
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Safety
Planning is the Key to Success
Ongoing Process
Dedicated Resources
Continuous Improvement
Scalable
Relationships
Predetermined Staging Sites
Identify Internal Resources
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Plan, Train and Drill
Monitor and Forecast Weather
Predict Potential Damage and Resource Needs
Conduct Scheduled Conference Calls
Implement Emergency Plan
Prepare Employees and Logistics Providers
Initiate Mutual Assistance Discussions
Begin External Communications
5
Prepare for Event
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Early assessment • Validate resource needs • Establish system ETR • Complete within 24 hours
Ongoing detailed assessment • Pole by pole
Provide follow-up actions (oil spills, lights, danger trees)
Assess Damage
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Plan delivers timely ETR so our customers can plan
Rigorous process for estimating restoration times• System Level• County level• Circuit level• Individual customer level
Press releases with system & county level ETR
Individual ETR available to customers
Estimated Time of Restoration
Service restoration is prioritized• Public safety related situations• Emergency services (hospital, fire, police)• Critical infrastructure (water, sewer)• Main distribution lines• Lateral neighborhood lines• Individual transformers and services
Duke leadership manages the restoration process
Resource plan managed continuously
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Service Restoration
Communications During a Storm are Critical
Target Audience
Governmental Communications Regulatory CommunicationsMedia CommunicationsCustomer CommunicationsOnline Information
Messages
Magnitude of Storm and DamageNumber of OutagesEstimated Times of RestorationSafety before, during and after the storm
Focused on Continuous Improvement of our Plan
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Internal critiques
Feedback from customers
Analysis of data
Best practices
2011 Damage in Gaston & Lincoln Counties
2011 Summer Storms / Extreme Flooding
Mutual Assistance
EEI Governing Principles
During the 1950’s, The Edison Electric Institute developed “Governing Principles” that member companies adhere to during Mutual Assistance.
Pros: High Level Good baseline for how to do business Like a contract (SOX) Safety is always the most important principle
Cons: Not very detailed Hard to change
Conclusion: Great work but too large to be effective in moving resources More work needed on a detailed level
Regional Mutual Assistance GroupsEasier to get fewer companies involved quicklyDetailed GuidelinesCloser RelationshipsMore effective moving resources
Duke is a member of threeSoutheastern Electric Exchange Mutual Assistance GroupGreat Lakes Mutual Assistance GroupMidwest Mutual Assistance Group
There are several othersMid-Atlantic Mutual Assistance GroupNew York Mutual Assistance GroupTexasNortheast Mutual Assistance GroupWisconsinWestern
Southeast Electric Exchange Regional Mutual Assistance Group
Geography One Call Efficient Availability of Resources Includes almost all major utilities
within 1-2 days travel
How Does The Mutual Assistance Process Work?
Example: Duke Meteorologists predict a possible ice storm throughout the I-85 corridorDuke would begin talking to neighboring
utilities and contractors Verifying weather reports Determining potential Impact Preparing logistics Preparing internal employees and
contractors Plan an SEE Mutual Assistance Call if
Needed
What Information is Shared On the Call
1. Roll Call2. Weather report3. Resource Requests4. Available Resources5. Non member companies impacted6. Logistics7. Set the date & time for the next conference – give members the toll-free number.
Objectives of the Call
8. Identify resource needs/requests (crews, logistics, support, etc.)9. Identify available resources (including contractors)10. Match requests with available resources11. Matched Responding companies and Requesting companies then have the okay to make
arrangements like when to travel, exchange rosters, etc.
What Normally Happens
Resource requests FAR outweigh available resources Usually most utilities plan for the worst Utilities are conservative
– Utilities likely to be impacted ask for lots of help– Utilities with minimal risk of being impacted are still likely to hold resources until storm
passes
Weather forecasts are estimates at best One or two degrees of temperature make(s) all the difference in the world from cold rain to tree and
line destruction Forecast models never agree on exactly where the ice impact will occur
– Hard to pre-stage and mobilize before the event– Deployed crews may have to be recalled
Decision Time
Do we reach out further for resources?Do we wait until impact and see if we can get resources closer that
would expedite the restoration?Logistics?Staging Areas?COMMUNICATIONS!!!
If conditions warrant, we reach out to the other Regional Mutual Assistance Groups
RMAG (Regional Mutual Assistance Groups)
Texas MA
Midwest MA
Wisconsin MA
GLMA
SEE
MAMA
Great Lakes Mutual Assistance
Mid-Atlantic Mutual Assistance
Midwest Mutual Assistance
New York Mutual Assistance Group
Southeastern Electric Exchange
Texas Mutual Assistance
Western Mutual Assistance
Wisconsin Mutual Assistance
Northeast Mutual Assistance Group
NEMAG
NYMAG
Western MA
Next Call
Repeat the processShare and True up weather reportsTrue up resource requests, shift as appropriateCOMMUNICATIONS!!!
Reach further and harder if damage is significant Leverage relationships Have all the regional mutual assistance groups working to free up
resources at the same time Release plans for other utilities
Providing Assistance / Hurricane Irene
Duke Energy Total Response Duke Contractors Duke Employees Combined TotalsDominion 415 202 617Progress 301 76 377National Grid Long Island 109 101 210PPL 9 84 93Connecticut Light & Power 83 83ConEd 82 82BG&E 75 75PSE&G 82 82N.Y. St. Elec & Gas 26 26Northeast Utilities 9 9
1165 489Total Response 1654
Mutual Assistance Isn’t Over When the Power Comes Back On
Develop a release strategy Discussions with other impacted utilities to determine if they need
resources we will be releasing Discussions with contractors to determine if they have other customers
that need assistanceRelease crews and track them to ensure they arrive safelyCOMMUNICATIONS!!!
SummaryOne Day You Are The Bug, The Next Day You Are The WindshieldRemember the Golden Rule
QUESTIONS??