how are we doing with assessment? update from the information services assessment council march 8,...
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How are we doing with assessment?
Update from the Information Services Assessment Council
March 8, 2006
Information Services Assessment Council members
Susanne Clement, Libraries
Jill Glaser, IT
Ryan Papesh, NTS
Thelma Simons, IT
John Stratton, Libraries
Bill Myers, IS
Some recent history
August 2002 – Libraries Assessment Task Force formed
February 2003 – Task Force report submitted; recommendations adopted; Libraries Assessment Council formed
July 2004 – Libraries Assessment Council began second term (member rotation)
July 2005 – Information Services Assessment Council formed
assessment
an ongoing process in which services, resources and performance
are measured against the expectations of users, and
improvements are made to satisfy user needs effectively and efficiently.
ARL “Making Library Assessment Work”
suggestions:
1. Clarify the role of the IS Assessment Council and Coordinator
IS Assessment Council Charge [Draft]
Specifically, ISAC is charged to: Collaborate with and advise Information
Services leadership and staff to identify priority assessment activities.
Develop, coordinate and/or conduct staff development activities related to assessment.
Report and communicate to the IS community on assessment activities.
In fulfilling this charge, ISAC will work with staff throughout IS to:
Develop an assessment plan with clearly defined goals, objectives, support and benchmarks.
Identify skills necessary to conducting and understanding effective assessment, and avail appropriate training.
Support assessment activities that address priorities and can be accomplished in a timely fashion.
Participate in appropriate professional venues and maintain awareness of assessment practices in similar institutions.
ISAC charge, cont.
Evaluate assessment program success and identify resources needed for program advancement.
Communicate results to staff, stakeholders, users and the broader University community.
ARL suggestions, cont.
2. Help library staff understand their role in the assessment process
3. Prioritize assessment goals and activities that focus on how and where the library adds value to the academic community
4. Use assessment as part of an integrated, objective method of planning and evaluation
5. Review how and why internal data are collected and used
Some current and recent assessment activities
Libraries Web site comments and suggestions
Libraries service desk comment cards KU ScholarWorks faculty focus groups Libraries service desk referral survey IS environmental scan of data gathering IS communication/newsletter focus groups
Upcoming staff development sessions
March 30 - Overview of Information Services Assessment
April 13 – Surveys as an assessment method
May 11 – Usability as an assessment method
Each session will be held in the Computer Center Auditorium, 10:30-noon
Identify skills necessary to conducting and understanding effective assessment, and avail appropriate training.