HousingWorks, Inc.

20 Min Tour with Q&A after

Why It’s Needed/ How It Works Quick Tour Online Discuss Possible Levels of Participation

*********************** Guiding Principles Miscellaneous Slides

PROBLEMS – AI/Consolidated Plan/InterviewsThree Sectors of the Housing Works and all Share the Same Problems

Providers/Managers

• Data Entry

• Steep Learning Curve

• Waitlist Management Clients move/change

• Reporting Work

• Staff Disabilities

• Staff Work Load (C.L. increases in weak or strong economies

Oversight/Planning

• Data Entry

• Steep Learning Curve

• Waitlist Reporting Clients move/change

• Reporting Collection

• Staff Disabilities

• Staff Work Load (C.L. increases in weak or strong economies

Applicants and Advocates

• Data Entry = 100 apps

• Steep Learning Curve

• Waitlist Management Postage/Mailing/Calendar

• Adv. Reporting Work

• App./Adv. Disabilities

• Advocates/Client Load (C.L. increases in weak or strong economies

Maloney

Peabody

Housing Advocates

Non-Profit HousersSHARELoan,

Caritas, ASAPs, Church Groups, AHC, MDDHH

Oversight AgenciesHUD, DHCD, MHFA (other departments

DTA

Regional Housing Authorities

ApplicantsAll Categories

Including Disabled and Non-Computer

Literate

Local Housing Authorities

FundersMHFAHUD

Small Landlord

Assns

CHAPA

NAHRO

Winn

100 otherFor-Profit

Management Companies

NEAHMA Assn

DHCD

MLRI/Legal

Services

MCH

Private Landlords75,000 units of

housing

Winn

Cornu

State St

Comm Builders

LEGEND:BLUE = Applicant and Housing Advocate GroupsRED= Housing ProvidersGREEN= Oversight and Funding Groups

RESULT:

NETWORKS THAT CAN’T BE NETWORKEDComplexity of Helping Systems Becomes the Primary Barrier

Providers/Managers

• Data Entry

• Steep Learning Curve

• Waitlist Management Clients move/change

• Reporting Work

• Staff Disabilities

Oversight/Planning

• Data Entry

• Steep Learning Curve

• Waitlist Reporting Clients move/change

• Reporting Collection

• Staff Disabilities

Applicants and Advocates

• Data Entry = 100 apps

• Steep Learning Curve

• Waitlist Management Postage/Mailing/Calendar

• Adv. Reporting Work

• App./Adv. Disabilities

• Advocates/Client Load (C.L. increases in weak economies, as staff reduces further; it also increases in strong economies as rents exceed income.)

Tribalized Applications List Maintains itself automatically

Automated Reporting A side effect of better service provision

HousingWorks Eliminates Problems by Inserting a New Service at these PointsTurns Networks into an Ecosystem

Contact HousingWorks

617-599-0242

www.HousingWorks.net

The Housing World Viewed as an Ecosystem (Internet-Based)

Housing Advocates

Non-Profit HousersSHARELoan, Caritas,

etc

Oversight AgenciesHUD, MHFADTA, DHCD,

NAHRO, AHC, CHAPA

Regional Housing Authorities

ApplicantsIncluding Disabled and Non-Computer Literate

Local Housing Authorities

Management Companies

FundersMHFAHUD

Small Landlords

HousingWorks.net

HOW IT WORKS

Housing Providers

. . . spend 20 minutes a year online to describe their inventory (or call us and we’ll fill it out for you) . . .

Income Limits Page

How It Works

Housing Searchers

. . . complete an online profile for each applicant (similar to filling out a housing application). Includes 3000 points of entry . . .

How the It Works

Advocates/Clients/Staff

. . . use the applicant profile to search and screen all possible options for eligibility (cf. with current print directories) . . .

Benefits Demo with Pictures and Handouts

(Direct and Indirect Benefits)

. . . brings up the appropriate applications, filled out automatically. This allows disabled applicants and disabled advocates to fully participate in the system . . . (cf with handwritten version)

Indirect Benefits to Providers

Direct Benefits to Applicants

sent

Indirect Benefits to Applicants

Direct Benefits to Providers

• Eliminate 90% of Data Entry – No Systems Change

• Most Mailings

• Waitlist Maintenance, and

• Most Data Collection and Reporting

ALL WAITLISTS1.Eliminate 90% data entry = time, money, and chances for error

1 BR WAITLIST

1. Waitlist Sorts Automatically

2. Address kept current

3. No meaningless offers sent

4. Unit offers automatic, outcomes can be recorded and reported automatically

1 3

2 4

To: johnlabella@rcn.com

Subject: HousingWorks Notice: Change in Case Status

The following applicant has a change to the status of their application with: Demo Housing Provider .

Applicant Name: John D. La Bella

Date of Birth: 05/20/1959

The client's new case status is: closed

The reason given for the change is: client has moved into housing with us.

IMPORTANT NOTE:

As lead advocate for this client, it is YOUR responsibility to verify the status change by calling the program at the number listed below, to notify the client, and to update the clients other applications.

Demo Housing Provider

Phone: 617-599-0242

Email Generated to Advocate, if any

Advocate/Realtor/504 Coordinator responds by removing from other waitlists (includes signed permission)

Quick Tour Online

Provider: 1 (in Suffolk) 02115

Client: Ato Zede 987987987

1. Go to Provider Screen – Print application in hand only

2. Show How to Handle if not already in system, two ways: Staff Assisted, and Walk-in screen

3. Show Applications List – Better than Centralizing

Possible Levels of Participation

Free Features – May wish to only use these Update Inventory Provide Application Get email updates to your waitlist (“remove”)

Small Annual Fee for advanced features

Free Features – Level 11. No Systems Change

2. 20 Minutes on the Site – ONE TIME

3. Only return to Site to Open/Close Waitlist (or call HousingWorks)

4. Provide Us Copies of Applications

What is saved? Phone Calls, A.D.A. Costs, Waitlist Maintenance; Postage

Level 1 - Free – Details

Describe Your Inventory

Put Your Applications Online

Open and close waitlists by logging onto our site and checking a box (or by making a phone call) (see link in left column)

Accept email updates from applicants, then just make changes to your current waitlist software

Use Buttons 1 + link s in left column

For-Fee Features – Level 2 – no systems change unless profit

1. Keep own waitlist software but eliminate 90% of data entry, ADA costs eliminated, and automate reporting, force housing history into client’s record – no systems change but less work – plus, increased service provision.

2. Use our Waitlist System if you don’t like your current version – a little systems change but still less work (greater savings) and automate reporting, force housing history into client’s record.

3. Cost: Estimated: 250 units = $500.00 480 units = $960.00

Level 2 – Annual Fee $1-2 P/U

Create applications for walk-ins – update all other waitlists with correct address;

Use our Applicants List with/instead of your Current Waitlist System;

Make unit offers off our site, and record / report all waitlist outcomes automatically;

Insert your housing history into an applicant’s profile when they move in (helps other HAs)

Run your lotteries off our site (saves 9/10 of the time and money)

Handle Walk-in clients automatically

BENEFITS (CATEGORIZED)

APPLICATION PROCESS

WAITLIST PERIOD

REPORTING REQUIREMENTS

PUBLIC POLICY AND PLANNING• On subsequent pages, asterisk indicates a feature we would need to work

with your IT rep and perhaps your software manufacturer to make function.

• END OF SHOW – misc slides or Q/A