housing providers : measuring their impact - more questions than answers -
DESCRIPTION
Housing Providers : Measuring Their Impact - More Questions Than Answers -. Larry Gold Finance Director (Curious Sceptic) Trafford Housing Trust June 2012. CONTEXT THT: STATISTICS. LSVT / RSL / RP Charity Company Ltd by Guarantee. TMBC Stock Transfer. 2005. Turnover£45m Homes9,000 - PowerPoint PPT PresentationTRANSCRIPT
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Housing Providers : Measuring Their Impact
- More Questions Than Answers -Larry GoldFinance Director (Curious Sceptic)Trafford Housing TrustJune 2012
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CONTEXTTHT: STATISTICS
TMBC Stock Transfer
LSVT / RSL / RPCharity
Company Ltd by Guarantee
Turnover £45m
Homes9,000
Staff 350
Loans£145m
Assets£1bn
Customers14,500
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A: Err…. Why??
CONTEXTTHT: THE INTERNAL DEBATE
FD
Q: Do we need impact assessment?
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CONTEXTTHT: THE INTERNAL DEBATE
The Accountants:
Like Dislike
Rules
Clarity
Precision
Objectivity
Quantitative Techniques
Empirical Evidence
Fluffy Talk
Grey Areas
Subjectivity
Ambiguity
Qualitative
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WHY THT IS INTERESTED IN MEASURING IMPACT
Why now?
Community Panels
c.£750k investment p.a.(30 yrs = >£22m)
Social Enterprises
CleanStart: c.£50k pa lossFurniture: Recycling: £? pa lossInvestment Capacity
c.£22m available
Regulation
Focus on VfM
Are we doing all we can with what we have?
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FD View: Deliver overall ROI 7%CEO View: We have choices \ We need new Decision Tools
£22m Investment... - Property Development
- Business Ventures
- Community Investment
- Other
WHY THT IS INTERESTED IN MEASURING IMPACT
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“Share your scepticism ….. Absorb the enthusiasm!”
FD: From Sceptic to Curious Sceptic
CEO: From Believer to Evangelist
A: Err…. Probably!Q: Do we need impact assessment?
WHY THT IS INTERESTED IN MEASURING IMPACT
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WHY THE SECTOR SHOULD BE INTERESTED IN MEASURING IMPACT
Strategic Imperative – A sound strategy in the absence of
knowledge?
Regulation – Regulation >> Opportunity >> Diversity
>>> RISK– Requirement to demonstrate VfM
Austerity & Choice – More choice with Same / Reducing resources
Pay By Results – The New Way
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Funding & Investment – Compete / Attract / Assure / Retain
Customers – Compete / Attract / Assure / Retain
Sector Reputation – Opportunity to Improve
Responsibility – We have a Responsibility to ‘Tell The Story’
and be open to scrutiny
WHY THE SECTOR SHOULD BE INTERESTED IN MEASURING IMPACT
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VALUE OF A COMMON APPROACH / LANGUAGE
Forecast SROI
Single ProjectProject Optimisation
Q: Go / No-Go?
Internal
Forecast SROI
Multi ProjectQ: Which is the
best investment?
Internal
Evaluation SROI
Single ProjectQ: What degree of
success?
Internal
Evaluation SROI
Whole BusinessQ: How valuable is
this business?
External
Annual Indexof
Social Value
Daily Indexof
Social Value
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VALUE OF A COMMON APPROACH / LANGUAGE
Efficiency– Collective understanding– Synergy– No need to ‘reinvent the wheel’– Provides short cuts in debate
Decision Making – Create debate / challenge– Assists funders / investors in making
decisions– Allows those less involved / informed to
participate in decision making
Responsibility– Meets values of openness / transparency
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WHO ARE THE KEY AUDIENCES?
FUN
DER
S
OR
GA
NISATIO
N
STAKEHOLDERS
BanksInstitutionsCommissioners? Donors
Board/ / TrusteesManagersStaff? Volunteers
Tenants / Residents CustomersPartners
Beneficiaries RegulatorsFor the sector as a whole (CIH / NHF) - Government
(local / central), large Investment Institutions and the Media are key
It’s all about influencing
Indirect Beneficiaries?
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QUESTIONS / CHALLENGES FOR THE SCEPTIC
Ambition– Are we being too ambitious – aim high…– Is it possible to develop a simple, robust,
accessible, lite approach?– How long will this take?
Funders are not ‘fluffy’ – How much stall will funders really put by the
non-financials?
Communication – How do I sell the message into the business?– How do we sell the message to the external
audiences?
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Competing Views– How do we reconcile the many approaches
being developed?– How will we regulate our approach?
Choices – Will the benefits outweigh the costs involved
in measuring / reporting?– Would my time be better spent on other
things?
QUESTIONS / CHALLENGES FOR THE SCEPTIC
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THE SCEPTIC’S JOURNEY
As always…It’s better to be at ‘the party’ shaping it, rather than having it thrust
upon us!
The sector is very interested
The common language / approach makes sense
What would it look like???
The key audiences - just about everyone!
And as for the sceptic….
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QUESTIONS & ANSWERS