Hotel Monaco

September 18-21, 2011

Washington, DC

John McBainAssistant Deputy Minister, Real Property BranchPublic Works and Government Services CanadaOttawa

Canada’s Workplace 2.0Concept, Challenges & Approach

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Our Initiative

• Build a better workplace– More supportive– More productive– More flexible– More efficient

• Leverage technology• Sustainability as a founding principle• Build for 2012 and beyond, not the 1970’s• Recruit and retain talent• Integrate broader government initiatives – 3 pillars• Work is what you do, not where you do it

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Our Context

• Mandated by federal law to provide office accommodation to federal public service;– 265,000 public servants in 18,43 locations– 7.1 M m2 or 75 M ft2, incl 2091 leases @ $1.1 B/yr– Appropriations of $3.1 B/yr

• ‘Good cop, bad cop’• Successive, layered “efficiency initiatives”;

– 2005-2010 ‘Way Forward’: $1 B (5 yr) plus $300 M on going– 2011 Strategic Review: $148 M over 6 years (+/- 5%)– 2012 Strategic Operating Review: 5% and 10% scenarios

• ‘Way Forward’ brought/perceived as cost and space cutting, reducing ratio from 22 m2/FTE to 18 m2/FTE

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Our Challenges

• Split funding environment; fit up vs. fit out funding - RPB and tenants

• Inertia of in-house FM groups (110 tenants)• Clerk and Deputy Head interest in public service renewal• ‘Dog that caught the car’• Unfortunate convergence of initiatives

– Perceptions– Seed funding

• Reduction/restraint environment• Diminishing workforce – ‘pre-retirement course’• Budget secrecy• ‘I bought a house’ real estate experts

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Our Approaches

• Engage broader management community advocacy: IT and HR• Integrated solutions – technology as an essential component• Higher paybacks secure longer time frame for delivery• Shared savings – ‘consumer benefit’• Teleprescence as a core allocation as basic provision• Pilot/demonstration projects – ‘walk the talk’• Turnkey leases• Evolving change management approach• Partner with other jurisdictions, e.g. bi-laterals with the GSA, TWN• Focused effort on a communication matrix

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Opportunities

• 9 development sites across Canada• 2.4 M square feet of new office• $2 B in investments