hospitality services division food service . environmental service . central transportation
DESCRIPTION
Hospitality Services Division Food Service . Environmental Service . Central Transportation. Our Goal, Our Duty, Our Commitment. Our goal, and our duty is to provide the best care and service possible for our customer. - PowerPoint PPT PresentationTRANSCRIPT
Hospitality Services DivisionFood Service . Environmental Service . Central Transportation
Our Goal, Our Duty, Our Commitment
Our goal, and our duty is to provide the best care and service possible for our customer.
We strive for 5 Star Service and want to treat each request with urgency and care.
The Rainbow Call Center is unique because we provide our customers with a closed loop process.
One call does it all! Call 939-9241 with your CTD and EVS needs. We are committed to providing our customers with the best possible service.
Our Vision
commitment transformtoA
3separate service departments
into
S I N G L E C U S T O M E R - O R I E N T E Da
service organization
produces measurable improvementWHICH
in valuevalue andadds a competitive advantage.adds a competitive advantage.
Information Systems
(ISISPRO )
FOOD SERVIC
E
CTD EVS
CUSTOMERS
Multi-skilled
Teams
Multi-skilled
Teams
Division
Leadership
ARAMARK Resources
Multi-skilled
Teams
Call Center Model
CustomerCustomer
Call Center receives customer call /
all calls logged
Call Center assigns call to Service Area
Service Area completes request and
notifies Call Center*
*notification of completion by Service Area that fail to meet pre-set response times are automatically escalated to next level of management.
Call Center follows up with a
call to the Customer
to close the loop
How it works…
Why......... Senior Leadership at Children’s Hospital were looking for an
upscale service delivery model that would “wow” the customer through a seamless delivery of services.
Customer focused - Patient and Family Centered services that would provide Children’s Hospital with a competitive advantage and measurable outcomes.
“High-tech” solution platform that delivers “High-touch”
Strength in Leadership committed to delivering results and managing change.
Customer Service Center “Rainbow Call Center”
SimplifiesNotification process
SupportsTeamwork
ReducesTime
Inspires Staff
Creates“WOW”
Rainbow Call Center Requests
The Call Center has taken over 126,000 requests (YTD JUNE) forCentral Transportation and EVS.
Total Requests Jan.-June 2009
46%
12%
39%
3%
SuppliesPatientsShuttleRainbow
CALL….
Hospitality Services DivisionFood Service . Environmental Service . Central Transportation