issue 15 • 2012

With a sluggish economy and budget cuts at the federal, state and county levels, most businesses that work with the federal, state and local govern-ments react by restructuring to cut costs in order to weather the downturn. NHV is no exception. While such cost reduction is important, companies often overlook equally critical strategic decisions – opportunities to use valuable business information to strengthen products and service offerings and emerge ahead of the competition.

When the demand for services slow, the last thing the company should do is to take your customers for granted by assuming existing relationships will remain loyal through tough economic times. In-stead, customers may be faced with their own fi-nancial difficulties or could be lured away by the competition. Staying in tune with the needs of your customers and understanding their current issues and needs then reacting appropriately can help shore up loyalty and maintain growth.

Thus, NHV has restated its Mission Statement, “To be a trusted partner, earning customer loyalty while fostering growth and profitability for our Oha-na and enriching our community.”

Hence, we have four stakeholders: Partners, Customers, Employees and the Community, all equally important to the goals and objectives of

Native Hawaiian Veterans, LLC. You may recall that 2010 was a very difficult year for the u.s. economy and NHV was also affected as well. Due to that turbulent year NHV had to freeze wages, and make significant cuts in managements operat-ing costs in order to survive. Just in Hawaii alone, some 52 service Disabled Veteran Owned small Businesses (SDVOSB) ceased to exist and were no longer registered in the federal government Central Contracting Register (CCR). I can only surmise these companies went into bankruptcy or just closed their doors. in August of 2010, NHV made additional financial sacrifices in order to sta-bilize our company and retain all of its employees. Thus, in 2011, NHV was able to weather the storm and with a profitable year.

In 2012 we can look to better times for NHV and its Ohana.

The company is back on its feet pushing ahead. Our creditors see a bright future for NHV and have provided the company with a new and higher Line-of-Credit and we have new work awarded to go along with existing contracts being renewed. Ev-ery company goes through their ups and downs.

President’s Corner: Lessons Learned

Ho‘okipaS h a r i n g o f t h e n e w S

P u l e k i n a h a ’ i l o n o

Dr. Raymond Jardine, Jr. Colonel, Army, Retired President & CEO

P2Staff uPDateSbirthDayS, anniverSarieS, new Staff

P5SeCurity bulletin

P3worD of the Day

P4 JrotC awarDS

huMor CornerP6what'S haPPening: MalaMa aina Jv

Continued on page 3

P7reMeMbering our heroeS

P8 trinet eaP uPDate

Andrew Baan Senior Force

Protection Analyst

Maria Oh Administrative

Assistant

Mark Janiec UXO Tech II

Andrew Boyett Tech I Auto Repair

Sunsiri Edwards Marlene Damo

Medical Billing Clerk

Katrina Moss Psychology Tech

Marcus Della Sala Jaclyn Lee

MLS

Staff Updatesb i r t h D a y S a n n i v e r S a r i e S n e w S t a f f

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w e l C o M e t o

t h e o h a n a

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Aaron AdamsMose AtuatasiJhunnel BautistaJoseph BishopJose Enrico Bustamante IVJoshua ButterfieldVeronica CarrollFred ClemensSimon EllerbuschLuke Ellis

Kaitlin FolkersJennifer ForesteGeorge GaricaTiesha GatlinJezzalyn GrilhoRichard GrilhoWendy HodgesMelissa HolidayAmy HuberRyan Imai

Jennifer Johnson-QuintardClaudia KoskeyKim LyJonathan MaikuiLaura McGeowanEthan McIntoshRachael MosesAndrew Rodriguez IISergio Siacunco Jr.Owen Simmons

Levina SumangHeather TetensMelissa WesselRhonda Williams Christopher Zollinger-AbeytaMakalani Zollinger-AbeytaMalosi Toilolo

w e l C o M e t o t h e o h a n a : S P a C S t e a M

birthDaySfebruary

Jennifer Johnson-Quintard Michael Mc Enery Jasen Takei George Garcia Ellis Luke Jose Enrico Bustamante IV

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Timothy Thrasher Robert Rice Michael Brison Stormy Baird Linda Inamasu Erika Robertson Jennifer Foreste Cindy Barnes

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Andrew Rodriguez II Christopher Zollinger-Abeyta Paul Cahill Amy Huber Ethan McIntosh

May

Erica Kubota Claudia Koskey Heidi Koch Melissa Holiday

Jhunnel Bautista Jezzalyn Grilho Maribel Jim Clement Caneso

June

Kim Ly Joyce Kato James Spray Virginia Longo Wendy Hodges Allen Pantaleon anniverSarieS (Start Date)MarCh

Puni Akana 3/27/2006 Lucianna Pikelny 3/19/2007

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Charles "CT" Campbell 4/1/2008 John Wrenn 4/27/2009 Roslyn Cohen 4/4/2011 Giavanna Lau 4/4/2011 Adam Caple 4/5/2011

JuneMark Bowers 6/2/2008 Clement Caneso 6/2/2008 scott Harvey 6/2/2008 James spray 6/2/2008 Dillard spray 6/2/2008

Persist. Perpetuate. Renew.

Anything worth having is worth working for. Persistence is often the defining quality between those who fail and those who succeed. There is never much satisfaction in giving up, and Ho’omau is the value that will cause you to continue, to persevere in your efforts, and to perpetuate those that have worked well. Celebrate your strengths in the face of all adversity. The obstacles that test you can actually make your stronger. Ho’omau. Persevere. Never give up. Cause the good in your life to last.

Word of the Day:Ho'omau

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Taken from:“Managing with Aloha” by Rosa Say.

Letter from the President;Continued from cover

The key is to have more ups than downs and have the ability and insight to deal with the tougher years. This is where those lessons learned come in handy.

I thought having an amazing vision and strat-egy sets the stage for success. Instead, I found out that finding the right people to put on the bus and the right people in the right

seats was key then to figure out where to drive the bus was equally important. The old adage, “People are the most important as-set” has turned out to be wrong. People are not your most important asset. The “right” people are. You must begin with “who” rath-er than “what.” Businesses should place greater weight on talent and ethics as em-ployee candidate attributes rather than spe-cific educational background, practical skills, specialized knowledge, or work experience.

Failure can occasionally be good or shall I say disappointments can be good. It keeps you grounded. It is a good thing to be a little paranoid – just a little. It will be your guide to smarter and better decisions. The faster one realizes that life will never be perfect and there is no such thing as smooth sail-ing, you’ll grow as a person and as a leader.

I have a saying, “It’s going to rain one day and either you have an umbrella handy or not.” •

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The sponsor of the award is the Kina'ole Foundation created by the Native Hawaiian Veterans, LLC founders, Raymond Jardine, Jr, our President & CEO, Michael P. Jones, our Executive Vice President Puni Akana, our Chief Operating Officer. and Jasen Takei, our Chief Financial Officer/Chief Administrative Officer. Raymond, Michael and Puni were present as Hawaii’s Governor Neil Abercrombie and Maj. Gen. William J. Beard, deputy commanding general, u.s. Army Pacific

U.S. Army Reserve presented the JROTC Kina'ole Award to the outstanding cadets from each of the 26 Hawaii high schools in the state of Hawaii. A full article with the list of the 2012 Outstanding Cadet awardees can be found in the United States Army, Pacific News. http://www.army.mil/article/78337.

the award represents:

In Old Hawai'i, if a professional, whether a craftsman, artist, priest, or official, performed a particular task in his line of work, it was expected to be done without defect or flawlessly. Anything less was unacceptable. in operational terms, Kina٬ole means:

• Doing the right thing, in the right way, at the right time, in the right place, to the right person, for the right reason, with the right feeling – the first time.

• The concept is based on constantly rising standards because as you do your best you are making continuous improvements.

• We have adopted Kina'ole, not as our core values, but rather a way of life because it will always challenge our desire to be the very best not only for ourselves but for our community, state and country. Ultimately, Kina'ole ensures the highest quality of service for those we serve and touch.

on april 19, 2012, the Junior Reserve Officer Training Corps (JROTC) cadets from high schools on Hawaii, kauai, and oahu were gathered at the historic Palm Circle, Fort Shafter, HI to honor the top cadets at the 26th annual governor’s JrotC review and award Ceremony.

JROTC Kina'ole Award

As legend has it... A long long time ago the Hawaiians set forth

in search of new lands to call their own. One such discovery is reported to be a place

now referred to as Texas... But as time passed all evidence to support this discovery faded....

until now.... The picture to the right is certain proof we had been there before.....

Texas...Hawaiian Style

Humor Cornerl a u g h t e r i S t h e C l o S e S t D i S ta n C e b e t w e e n t w o P e o P l e

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Photocopying of Military Identification Cards Office of the Assistant secretary of Defense – Reserve Affairs Employer Support of the Guard and Reserve (ESGR)

unClaSSifieDRecent incidents regarding the photocopying of military identification cards and common access cards (CAC), by commercial establishments to verify military affiliation or provide government rates for service, have been reported.

Personnel are reminded that the photocopying of us Government identification is a violation of Title 18, us Code Part i, Chapter 33, section 701 and punishable by both fine and/or imprisonment.

Many military members, family members and DoD employees are unaware of this law. Please pass to the lowest level and include in training for force protection, information security and OPSEC.

FPO COMMENTS: Criminal elements and terrorist organizations place U.S. government identifications as a high value logistical element when planning acts against the U.S. military.

Although commercial establishments are not prohibited from asking for military/government identification, many government personnel and commercial establishments are unaware of the prohibition on duplication of government identification. unfortunately, there are no safeguards in place to ensure a government identification card won’t be counterfeited or “cloned” based on a photocopy by a commercial establishment.

It is recommended that military/DoD personnel provide a state drivers license or other form of photo identification to be photocopied if an establishment insists on a photocopy of the traveler’s identification.

*NOTE: This does not apply to medical establishments (i.e. doctor’s office, hospitals, etc…) who are allowed take a copy for the purpose of filing insurance claims; and other government agencies in the performance of official government business.

unClaSSifieD

Security Bulletin

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What's Happening:Malama Aina JV, LLC

Native Hawaiian Veterans, LLC (NHV) has joined forces with usA environmental, inc (usAe) to establish an 8(a) Joint Venture called Malama Aina JV, LLC. The first contract to the JV was awarded september 26, 2011 for the Remedial investigation/Feasibility study, Target island, Oahu and Makanalua Bombing Range Molokai, Hi by usACe-Albuquerque District. in February 2012, Raymond Jardine, Jr, President & CeO and Tom Bourque, VP Asia/Pacific, travelled to usAe’s offices in Tampa, FL to discuss more opportunities for the JV to pursue such as Waikoloa Project on the Big Island (Island of Hawaii) and Falcon Range.

On February 15, 2012, UXO Techs Ray Lahm and Michael Brison had a "blast" at the Bellows Driving Range. Four Cooper bombs were found at the Bellows Golf Course. Two of the four were filled with high explosives. This is a picture of one of the detonations that day.

Left to right: Doug Ralston, Nicole Scheman, Dave Conolly, Sarah Gambino, George Spencer, Ray Jardine, Jonathan Chionchio and Tom Bourque.

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Remembering Our Heroes

Laurence Binyon's poem "For the Fallen" is often recited during Memorial Day services. During World War I, Binyon wrote this poem in referrence to the massive casualties the war had caused; the recent Battle of the Marne had claimed more than a half a million lives. Here's a powerful excerpt:

Robert Lewis Howard (July 11, 1939 - December 23, 2009) was considered by NBC News to be the most highly-decorated American Soldier since World War II. Howard was a Medal of Honor recipient of the Vietnam War. He was recommended for Medal of Honor on three separate occasions for three individual actions during the Vietnam War (1967-1968). He was wounded 14 times during one

54 month period during the Vietnam War. After retiring as a full colonel in the United States Army, he received two master degrees. Howard died of pancreatic cancer at a hospice in Waco, Texas in December 23, 2009. He was buried in Arlington National Cemetery on February 22, 2010. For biographical information on Howard, please check out MSNBC News The_Real_Rambo_1.wmv

They went with songs to the battle, they were young.Straight of limb, true of eyes, steady and aglow.

They were staunch to the end against odds uncounted,They fell with their faces to the foe.

They shall grow not old, as we that are left grow old:Age shall not weary them, nor the years condemn.At the going down of the sun and in the morning,

We will remember them.

UPDATE TriNet Employee Assistance Program (EAP)

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Your TriNet EAP program provides a conve-nient means to access counseling, work-life, consultation and guidance services on the telephone or online. Requests can be made online or by calling Fei 24 hours a day, 7 days a week. Once you have made your request to access your eAP counseling benefit you may choose to have a face-to-face counseling ses-sion with a local community EAP counselor or take advantage of receiving consultation and guidance on the telephone with one of FEI’s professional counselors. FEI’s professional staff is available for telephonic consultation appointments from 8:00 am to 7:00 pm CsT Monday through Friday.

FEI provides to employees and their depen-dent family members up to age twenty-six (26) useful resources to help meet the demands and the challenges of everyday life. Your EAP resources include:

• 24 hour, 7 day a week toll-free access to behavioral healthcare experts: Expert men-tal health professionals provide confiden-tial counseling to address issues such as personal, emotional or work-related stress, substance abuse, marriage, family or rela-tionship problems, mental health treatment

suggestions and issues related to an inter-vention with a friend or relative, just to name a few problems of living.

• EAP Benefit: Up to three (3) EAP profes-sional counseling and consultation sessions per year on the telephone or face-to-face.

• EAP Counseling: FEI’s professional con-sultants are available to assist you to find the right kind of help and arrange a face-to-face session with a local community counselor.

• Telephonic Consultation and Guidance: Access to telephonic consultation and guidance sessions. Call for an appoint-ment or make this confidential request online.

• LifeCycle Connect Online: Information and online tools available 24 hours a day, 7 days a week. subjects include: addic-tion, grief & loss, anger management, eat-ing disorders, divorce & domestic issues, child & elder care, dealing with financial troubles, legal issues, career development and many, many more areas of interest.

• Work-life Services: Telephonic consulta-tion with a Work-life Specialist regarding

Child Care resources, Parenting, Adop-tion, Education Resources and Elder/Adult Care resources. Services include per-sonalized searches & referral to verified resources.

How to Access Services:

To go straight to an employee assistant counselor :

Accessing your EAP Service is only a phone call away. Dial the toll-free number, (888) 893-5893, and you will reach one of our dedicated call center counselors who will listen to your needs, assess the options available to you, and assist you in getting the help you need.

Appointment With an EAP Counselor

A call center counselor will complete a brief intake interview with you when you call. This takes 10 - 15 minutes, so please call when you have some time and privacy. This pro-cess, along with your input, assists the call center counselor in finding the most appropri-ate counseling resource for you.

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Ho‘okipaP u l e k i n a

h a ’ i l o n o

3375 Koapaka Street, Suite B-286 Honolulu, HI 96819

(Airport Industrial Park Complex)

Phone: (808) 792-7528 Fax: (808) 792-7527

admin@nativehawaiianveterans.comwww.nativehawaiianveterans.com

MissionTo be a trusted partner earning

customer loyalty while fostering growth and profitability for our Ohana and

enriching our community.

Founding Core ValuesAlaka’i – leadership - leading with initiative and by setting a good exampleLokahi – collaboration and cooperation. Working together to achieve moreOhana – the circle of those who are family and those chosen as familyHo’okipa – generosity, sharing with our ohana and our communityKina’ole – flawlessness – doing the right thing, the right way, the first time

Design & Layout: Cindy Tourison, Manager Srategic Communications

editor: Maria oh

Here at Native Hawaiian Veterans, we recognize the value of partnerships, not only with our teammates, but also with our customers. We strive for long-term relationships with our customers founded on integrity and our commitment to listen and respond to their needs. We approach each customer with our driving principle in mind: doing the right thing, the right way, the first time.

The Value of Partnerships: Our Partners & Customers

• ABSG Consulting, Inc.• Aegir Systems, Inc.• AECOM• AES Technical• Akimeka, LLC• Alaska Training Group, LLC• Aleut Mgmt Services, LLC (ANC)• American Automation• American Hospital Svc Group, Inc.• American Systems• Apogen Technologies• ARA, Inc.• Army Corp (ACOE)• Arrowpoint Corporation• Baca Group• Battelle Memorial Institute• BCP International Ltd• Blackheart International, LLC• Booz Allen Hamiton (BAH)• Boeing• BUMED HQ• By Light Professional IT Services• CACI• Capstone Corporation• Chenega (ANC)• Chickasaw Nation Industries, Inc.• Choy Enterprises, Inc. (CEI)• Chugach• Civil & Environmental Consultants, Inc.• CNIC• CNRH• CommsFirst, Inc.• Concurrent Technologies Corp.• CSC• Dawson Tech (NHO)• Department of the Army

• Eagle Support Services• EOD Technology, Inc.• Epsilon Systems Solutions, Inc.• Espire Services, LLC• Excalibur Associates, Inc.• Excellere Consulting Associates• Eyak Technology, LLC• FISC• Flashback Media Productions• Flatter and Associates• FOP Development Group, LLC• General Dynamics• Gradient Technologies, Inc.• Global Trends Technologies, LLC• GovSource• Grainger• Group IQ• Halfaker and Associates• Hana Group (NHO)• Hawaii 3R’s• Hickam AFB• Hyperspective Studios• Ikayzo• J. M. Waller Associates, Inc.• JTSI (NHO)• Juniroa Productions• K4 Solutions• KEMSS, LLC• King Fisher Company• Legatus6, LLC• Lockheed Martin• Louis Berger Group• Metters Industries, Inc.• Moonblink Communications• MSSI• MTCI

• NANA (ANC)• Native Hawaiian Ordnance, LLC• NAVFAC• NHES, LLC• Nortel Government Solutions• Northrop Grumman• Oceaneering International• OER, Inc.• P&E Automation, Inc.• Pacific Wireless• Pelatron (NHO)• Planate Mgmt Group, LLC• PS3 Group, LLC• Raytheon UTD, Inc.• Riverside Research Institute• RNB Technologies, Inc.• SAIC• Sandia/DOE• SBG Technology Solutions• Semper Delta, LLC• Serco, Inc.• Siemens• Slate River• SMS Research & Marketing• SPAWAR• Spec Rescue International• Strategic Solutions, Inc.• TAJ• Tetra Tech• Tribalco• Trident Technology Systems• US Army ARDEC• USA Environmental• VSE Corporation• VT Griffin

As an equal opportunity employer, Na-tive Hawaiian Veterans, LLC is committed to a diverse workforce. In order to ensure reasonable accommodation for individu-als protected by section 503 of the Reha-bilitation Act of 1973, the Vietnam Veter-ans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommo-dation in the job application process may contact our Operations Department at

(808) 792-7528 for assistance.