honouring volunteers for years of contribution | 2016 · honouring vounteers for years of...

HONOURING VOLUNTEERS for Years of Contribution | 2016

HONOURING VOUNTEERS FOR YEARS OF CONTRIBUTION | 2016

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Honouring Our 2016 Long-Service Volunteers Hospice Care Ottawa’s volunteers come from all walks of life and bring with them different personal and professional experiences. Regardless of their unique history, hospice volunteers all have one thing in common—they give freely of their time and talents to comfort and care for others and to promote hospice through the provision of reception, fundraising, and many other forms of support. Volunteers are the cornerstone of hospice care.

This second annual special issue of the Hospice Bulletin honours our dedicated, long-service volunteers. Volunteers who have provided the hospice with 5, 10, 15, 20 and even 25 years of volunteer service are highlighted in this Bulletin. Their stories of why they devote their time and energy to hospice and what brought them here are compelling. Please enjoy the read and join us in celebrating their generous accomplishments.

These stories are wonderful as are the people who tell them. We hope you enjoy reading about the volunteers who made the honour role in 2016.

At the end of the Bulletin are the names and years of service of the 2016 volunteers for whom we have no story or photo.

Throughout the Bulletin, you’ll find quotes from staff, clients, family members, physicians, and fellow volunteers that show their tremendous appreciation for the care and commitment that are the hallmarks of our volunteer community.

Congratulations to everyone who received a 2016 long-service award. You have our heartfelt thanks, and we look forward to many more years of you continuing to be part of the wonderful community of volunteers that make hospice care possible.

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. —Dr. Felice Leonardo Buscaglia


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Our VolunteersAlnoor Maherali . . . . . . . . . . . . . . . . . 17Barbara Hykle . . . . . . . . . . . . . . . . . . .10Barbara Konst . . . . . . . . . . . . . . . . . . . .5Beth Burn . . . . . . . . . . . . . . . . . . . . . . .14Betty Duclos . . . . . . . . . . . . . . . . . . . . .9Beverley Chafe . . . . . . . . . . . . . . . . . . .7Beverley Harrison . . . . . . . . . . . . . . . . .9Carran Taylor . . . . . . . . . . . . . . . . . . . .21Catherine Lane . . . . . . . . . . . . . . . . . .17Chris Garnett . . . . . . . . . . . . . . . . . . . . .4David Siversky . . . . . . . . . . . . . . . . . . .20Dorothy Robinson. . . . . . . . . . . . . . . .19Elizabeth Kaulback . . . . . . . . . . . . . . .16Ene Tikovt. . . . . . . . . . . . . . . . . . . . . . .21Faith O’Donnell . . . . . . . . . . . . . . . . . . .5Gerry Vernier . . . . . . . . . . . . . . . . . . . . .5Ginger Chapleur . . . . . . . . . . . . . . . . .15Guy Brethour . . . . . . . . . . . . . . . . . . . .14Helen Chambers . . . . . . . . . . . . . . . . . .6Henriette Watkins . . . . . . . . . . . . . . . .12Henry McKinley . . . . . . . . . . . . . . . . . .18Ian Henderson. . . . . . . . . . . . . . . . . . .10Inge Kelly . . . . . . . . . . . . . . . . . . . . . . . .4Irenka Farmilo . . . . . . . . . . . . . . . . . . .15Jackie Leury . . . . . . . . . . . . . . . . . . . . .17Jane May . . . . . . . . . . . . . . . . . . . . . . .18Jane McLennan . . . . . . . . . . . . . . . . . . 11Janice Mortensen . . . . . . . . . . . . . . . .19Jim Trigg. . . . . . . . . . . . . . . . . . . . . . . .21Joanne Wilson. . . . . . . . . . . . . . . . . . .13John McGinn . . . . . . . . . . . . . . . . . . . .18Judith Davey . . . . . . . . . . . . . . . . . . . . .8Judith Dowler . . . . . . . . . . . . . . . . . . .15Judy Kuffner . . . . . . . . . . . . . . . . . . . .16

Karen Swinburne. . . . . . . . . . . . . . . . .12Kathleen Sterling . . . . . . . . . . . . . . . .20Kay Stanley. . . . . . . . . . . . . . . . . . . . . .20Laurie Slaughter . . . . . . . . . . . . . . . . . 11Liz Peddie . . . . . . . . . . . . . . . . . . . . . . .19Liz Scobie . . . . . . . . . . . . . . . . . . . . . . .20Louise Clarke . . . . . . . . . . . . . . . . . . . . .8Louise Windley . . . . . . . . . . . . . . . . . .13Maha El-Chantiry . . . . . . . . . . . . . . . .15Margie Gourdier . . . . . . . . . . . . . . . . . .9Marilyn Beaton . . . . . . . . . . . . . . . . . . .7Marion Ings . . . . . . . . . . . . . . . . . . . . .10Marj Lajzerowicz . . . . . . . . . . . . . . . . . .4Martha Wiebe . . . . . . . . . . . . . . . . . . .13Mary Hardwick . . . . . . . . . . . . . . . . . . .9Mary Jones. . . . . . . . . . . . . . . . . . . . . .10Maureen Kelly . . . . . . . . . . . . . . . . . . .16Mike Weber . . . . . . . . . . . . . . . . . . . . .22Murray Oickle . . . . . . . . . . . . . . . . . . .19Nancy Birchard . . . . . . . . . . . . . . . . . .14Nancy MacDonald . . . . . . . . . . . . . . . 11Pamela Bujold . . . . . . . . . . . . . . . . . . . .7Pat McKinnon. . . . . . . . . . . . . . . . . . . .18Patricia Sanders. . . . . . . . . . . . . . . . . . 11Patricia Willoughby . . . . . . . . . . . . . .22Penny Lathem-Ringland . . . . . . . . . . .6Phyllis Clark . . . . . . . . . . . . . . . . . . . . . .7Rick Anderson . . . . . . . . . . . . . . . . . . .14Ron Clow . . . . . . . . . . . . . . . . . . . . . . . .8Rosemary Timlin . . . . . . . . . . . . . . . . .12Roy Baumgart . . . . . . . . . . . . . . . . . . .14Shona Timmins . . . . . . . . . . . . . . . . . .12Susanne Taylor . . . . . . . . . . . . . . . . . .21

“We cannot fully express how much we appreciate all of the hard work and support you provided to our loved one and us, his family. Your care is something that cannot be measured but will always be remembered. You are angels of Earth.”


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25 yearsCHRIS GARNETT has the distinction of graduating from the first volunteer training program in 1987. After completing the course, Chris worked with Home

Support for 14 years and in 2002 began working in the Residence at May Court. She says that the early days at the Residence were a “time

of growth for staff and volunteers alike” and that it provided her with the opportunity to develop her skills in companioning people at the end of life. “I have met so many great people over the years and appreciate the friendship, encouragement, sharing, teaching, that I have experienced at Hospice. I plan to continue as long as I

know that I am contributing.”

20 yearsAs INGE KELLY was preparing to retire in 1996 and mentioned that she was thinking of volunteering in palliative care, someone told her about the opening

of Sylvia House in Kanata. That marked the beginning of a 20-year journey during which, Inge says, she has had the “good fortune to

take part in pretty well all the programs and events. It has also been exciting to be part of the growth and development of what is now Hospice Care Ottawa.” Inge remains committed to Hospice because of the “wonderful people—the clients and their families,

the volunteers, and staff. It is a privilege to care for a client and spend time with them, to be given the trust of one so close to death.

I feel blessed to be allowed to do that.”

For MARJ LAJZEROWICZ becoming a volunteer was like putting the pieces of a puzzle together. The puzzle began in Winnipeg where she met many people

without sufficient end-of-life support while working for We Care. During the same time, Marj’s parents died in Holland and she struggled

to find services to support them. “These experiences made me think that it should be easier to access end-of-life care.” A few weeks after she moved to Ottawa, Marj found the answer—an ad for palliative care volunteers at Sylvia House. Over the last

20 years, Marj has worn many hats. Currently she volunteers in the Residence, but has also been a driver, worked in Day Hospice,

donned an apron to help make meals, and been an in-home visitor. In the Lajzerowicz household, palliative care has now become a family affair.

When her son-in-law was considering what field of medicine to specialize in, Marj suggested palliative care. “He had a really wonderful experience and it’s been his field ever since.” Being a hospice volunteer has also been a wonderful experience for Marj. She is “surprised that so many people still don’t know about hospice” and enjoys providing that information. She has found her calling—working with “like-minded people to make end-of-life easier and more peaceful.”


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A recommendation by a colleague brought BARBARA KONST to Hospice. “She (the colleague) told me it was the best volunteer job she ever had.” Twenty years later, Barbara echoes that recommendation. She started as a driver for Day

Hospice, but after completing the training course volunteered in Day Hospice, where you can find her to this day. Barbara has filled many

roles—from providing physiotherapy to taking guests on outings to, more recently, providing manicures. “Supporting our guests is wonderful,” she says. “I know how important our program is to them. They have a good day to look forward to and give us so

much inspiration through their courage.”

FAITH O’DONNELL came to Hospice Care Ottawa through Sylvia House. After hearing Audrey Carter speak to her pastoral care team at St. Isidores Church, Faith was “interested right away as a continuation of her

pastoral work” and the “urgent need in our West End community.” Faith has been a driver and also worked with Home Support.

She recalls the personal trust she built with her first client, a relationship that lasted two years. Another client spent most of her life helping others until she became legally blind and needed help herself. She and Faith enjoyed five years together. “It is

meeting the most wonderful people, helping however you can, while listening to their stories and concerns, that has kept me here. I

consider it an honour to be part of their lives.”

When GERRY VERNIER’s wife Mary suggested they volunteer at Sylvia House, Gerry was reluctant. “I didn’t think I had the ‘right make-up’ to do a good job.”

Although hesitant, he went for an interview at Mary’s urging. Twenty years later, Gerry remains a committed volunteer—driving clients to

appointments and visiting them at home. “It’s important work and something that I can and should do.” Gerry is also most grateful for his wife’s gentle prodding to get involved. “I am grateful to my wife for talking me into investigating the possibility of becoming a

volunteer and to all the Hospice staff who support me and make it possible for me to do this important work.”

“The Hospice was better than we could have imagined on every level and we were so grateful to them for allowing my dad to pass in such a dignified and comfortable manner.”


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15 YEARSLiving out-of-province from her parents, HELEN CHAMBERS was unable to help them during their final days. For Helen, volunteering at Hospice is a way

to make up for not being able to be with her parents. She thinks that it is important to volunteer in some way, and for Helen it is driving

clients to appointments. Enjoying good health, she plans to continue as long as she can. “Most people and their families are so appreciative and that makes me feel good.”

A registered nurse and May Court Club member, PENNY LATHEM-RINGLAND completed the

core training program when she retired as a “way to give back to the community.” Penny initially

volunteered in the Residence where she experienced first-hand “the wonderful care provided to the clients and their families” and more recently joined the May Court Club reception team. She continues to volunteer because of the “valuable service Hospice provides. The atmosphere is so caring and it is rewarding to see the kindness of both staff and volunteers as they support our clients and their families. I am proud to be associated with Hospice and I know that my role is appreciated.”

We deeply thank you for making us feel special in your Circle of Caring. You as individuals all had your own unique way of always loving and caring for us all.


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10 YEARSWhile journeying with a friend who spent her final days at May Court, MARILYN BEATON appreciated the warmth and peacefulness of the Hospice and the care

and compassion of the staff and volunteers. “My friend was able to be supported by family and friends within a flexible, accommodating,

and caring environment.” After her friend passed away, Marilyn wanted to continue to be part of May Court. She has volunteered at reception for the last 10 years and is pleased to have the opportunity to “support Hospice in some small way.”

It was at a friend’s suggestion that PAMELA BUJOLD became a volunteer. “A friend asked me if l would

be at all interested in volunteering as a driver for the Day Hospice at May Court. I never envisaged doing such a thing and said l would have to think about it.” Pamela decided to give it a try and 10 years later, she is still driving. “I have never regretted it. The people l drive are a real inspiration and l greatly enjoy the friendly atmosphere at May Court and admire the competent group of people l have gotten to know.”

Throughout her professional life, BEVERLEY CHAFE worked with people in tough situations, finding ways to help them cope. After retiring, Beverley felt there was

something “lacking” in her life. That quickly changed, however, when she came across a lengthy article about a hospice volunteer. “I could do

that,” she recalls after re-reading the article several times. A chance meeting with a May Court Hospice volunteer brought her into the training program in 2003. Many of Beverley’s friends often ask how she can continue going to “such a sad place.” Her answer is simple:

“Every day I leave Hospice after my shift, I am filled with warmth about the goodness of all the people there, and for having played a

small part in comforting those at the end of their lives.”

Like many retirees, PHYLLIS CLARK wanted to do some “payback” volunteering. She started at the General Hospital Cancer Clinic but eventually realized that

she wanted to do more in the field. Phyllis’ search led her to May Court Hospice where she has volunteered in many capacities since 2001,

including Day Hospice and Home Support. Phyllis has also gone out into the community to talk about Hospice and has helped organize Hike for Hospice for more than a decade. It is Wednesday Day Hospice that keeps her returning, however. “It is life affirming and

enriching to witness the clients’ courage and spirit. As many others have said, I get back far more than I give.”


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When LOUISE CLARKE became a member of the May Court Club in 2005, she noticed an entrance on the side of the building to the May Court Hospice. “I thought I would enjoy volunteering there,” she remembers saying to herself.

After 10 years of reception duties, Louise is proud to have “welcomed new patients, Day Hospice clients, as well as visitors arriving to visit friends

and family, and being able to speak in both English and French, make them more comfortable. I enjoyed meeting new people and being able to comfort them in such a difficult time. Knowing that I was helping others is what kept me here all those years.”

RON CLOW has a long history in hospice work. In 1979, he volunteered at the Riverside Hospital in the

fledgling palliative care program. Ron then went into nursing and had the opportunity to work with Linda Hay,

who was then Palliative Care Co-ordinator at Queensway Carleton Hospital. It was Barbara O’Connor, however, who brought him to May Court Hospice. Ron started out as a driver but eventually moved into volunteering in the Residence. It has been a “very rewarding experience,” says Ron, “and what keeps me here are the patients and their families, great staff, and wonderful volunteers.”

As a family physician in the community, JUDITH DAVEY was involved in palliative home care and in the former Riverside Hospital’s palliative care unit from its inception. Judith always derived “a great deal of satisfaction from being able to

contribute to the care of patients in their homes amongst their families.” When May Court Hospice opened, she cared for some of her patients

there and saw “first hand what a wonderful and caring environment it was for both patients and families.” Judith’s personal involvement as a volunteer began in 2006 when she joined the Saturday gardening group. “I love gardening and it seemed a natural fit.” Three years later, after she stopped practising full time,

Judith also joined the volunteer flower arrangers. “I derive a lot of satisfaction from the spontaneous comments from patients, families,

and staff about how much pleasure and serenity they get from the gardens and fresh flowers around the Hospice.”


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As a May Court Club member, BETTY DUCLOS was asked if she would be interested in volunteering at the Hospice next door. Her answer was a resounding “yes” and more than a decade later, Betty remains as one of the core receptionists because of the “tranquility, pleasant staff, and wonderful working environment.”

MARGIE GOURDIER knew as soon as she joined the May Court Club 11 years ago that she wanted to volunteer

at the Hospice. “I had an experience with a patient there and was touched and moved by the warm atmosphere and support of the care team and decided to volunteer at reception. I have always felt welcomed by the staff and it has been a most fulfilling placement for me.” Margie also took the palliative care course, which, she

says, enlightened her about death and dying and the many supports in place for both patient and family at Hospice. For eight

years, Margie was the Palliative Care Coordinator for the May Court Club. She has also participated in Hike for Hospice and Homes for Holidays

and helps train new volunteers on the reception desk when asked.

During the last few months of his life, MARY HARDWICK’s father taught her valuable lessons about death and dying. “He brought me into the process of

saying goodbye to his life and preparing for what lay ahead. It was a great gift, dispelling any fears about death or dying.” That lesson

prepared Mary for her work as a Hospice volunteer. Over the last decade, she has worn many hats. For several years, Mary volunteered in the Residence on Sunday mornings before she turned her talents to “providing stimulation” to the Day Hospice

art program and working in the garden. “The art program allows me to share my love of art. Our guests inspire me and each other

with their enthusiasm and fearlessness in creating beauty and mastering a new skill. It’s the perfect volunteer work for me: it uses my skills,

provides inspiration, and is immensely satisfying and lots of fun.”

Another long-time May Court Club member, BEVERLEY HARRISON has 10 years as a May Court Hospice receptionist to her credit. In addition, she helped

register participants for Hike for Hospice when it was at the May Court and supported the Hike along with her fellow May Court Club

colleagues. “It has been a most enjoyable experience,” Beverley says, “to meet so many wonderful staff and volunteers as well as to welcome clients and their families. The work of a receptionist has been both challenging and fulfilling and the thanks from both staff and the public has been reward enough.”


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Two events played a significant role in IAN HENDERSON becoming a Hospice volunteer—the death of his wife at Elizabeth Bruyere and his sister working with a hospice in British Columbia. Ian has given his time in support of many Hospice programs—the annual Hike for Hospice, men’s grief support group, and special retreats and get-togethers. It is the “importance of the hospice movement” and the “passion of the team” that has kept him returning for over a decade.

When BARBARA HYKLE joined the May Court Club in 1999, she learned that it was customary for members to volunteer on reception at what was then the

convalescent home. Barbara welcomed the opportunity and has been an integral part of the May Court Hospice reception team since

2002. She has also served on the Hospice board in her capacity as a Past-President of the May Court Club.

When MARION INGS spotted an advertisement looking for Hospice volunteers, she knew she had found her “calling.” Initially,

she helped with administrative tasks—photocopying and typing thank you cards for donations—and also

took shifts on reception. As Marion became more familiar with Hospice and its programs, she decided to take the core training course. From there, she moved into the Residence. Today, Marion provides Home Support and emergency back-up for reception. After a decade of volunteering, she remains committed to Hospice because of its mission, vision, and values. It is important, too, she says, that “volunteers are valued and treated respectfully within a very inclusive environment. We are kept informed, offered ongoing training, and receive recognition. I think the staff rock!”

As a May Court Club member, MARY JONES has served as a Hospice receptionist for over 10 years. In addition to her regular daytime shift, she can

be found welcoming visitors on Wednesday evenings. Mary also spent a year on reception at Central West and looks forward to volunteering

at Ruddy-Shenkman once the residence is completed. She very much enjoys meeting visitors, staff, and volunteers, and working with “such great staff.”

“She said that (the volunteer’s) presence meant so much to her, and that she did not say too much, but her ‘ just being there’ was comforting.”


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“It is a pleasure,” says NANCY MACDONALD, “to drive clients to and from Day Hospice. Each guest has an interesting story to tell and an inspiring

demeanour.” Nancy began “happily” volunteering at May Court Hospice 10 years ago. She started out as a driver, bringing clients

to Day Hospice, but later moved to scheduling drivers. She has also volunteered for Homes for the Holidays and Hike for Hospice. Nancy “enjoys the challenge of matching drivers and clients and working with my co-scheduler Teresa O’Donovan.” And for her,

one of the most enjoyable aspects of the “job” is working with such dedicated volunteers and seeing how each guest is treated with

such care.”

“Volunteerism is an important foundation of our community,” says JANE MCLENNAN, and it is that belief that brought her to the May Court Hospice

a decade ago. “I am pleased to play a small role in giving back to the community.” Jane’s not-so-small role has included helping on

reception and volunteering in the Residence and Day Hospice, and, most recently, with Home Support. She also drives clients to appointments. Although she expects no reward for her contribution, Jane values the benefit of “working with a wonderful

supportive staff and witnessing the incredible strength of the clients and their families.”

PATRICIA SANDERS joined the May Court Club in 2004 because of its close association with May Court Hospice. Over the past decade, Patricia

has volunteered at and supported Hospice in many ways—at the MC Bargain Box, which donates funds to Hospice, and on the reception

desk. She also attends Shine a Light, Girls Night Out, Homes for the Holidays, and Hike for Hospice. This year Patricia couldn’t attend the Hike, so her daughter walked in her stead. Of her commitment to Hospice, she says: “I believe passionately in Hospice and hope

one day everyone will have access to end-of-life care.”

As a member of the May Court Club, LAURIE SLAUGHTER was aware of the “great work” that the Hospice was doing next door. In 2005,

after a brief absence from Ottawa, Laurie decided to volunteer as a Hospice receptionist. Two years later, when an aunt died at May Court, she experienced

first hand the compassionate care provided to clients and their families. “It made me so appreciative of the services offered.” Aside from

reception, Laurie has volunteered for Homes for the Holidays and participated in Hike for Hospice. From her vantage point, Laurie has watched the transition to Hospice Care Ottawa and while the name has changed, she says that the “caring atmosphere remains

the same and the compassionate work continues to grow. The key to Hospice is its people and their belief that what they do matters to

those at the time of their greatest need.”


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When KAREN SWINBURNE arrived at the May Court Hospice to sign on as a volunteer, she had to wait for the next volunteer core training program to begin.

Anxious to get started, she offered to drive for Day Hospice. Thirteen years later (she received her 10-year award retroactively), Karen

continues to volunteer at Day Hospice. Over the years, she has also assisted with Hike for Hospice and represented Hospice at various community events. Karen finds the work “uplifting.” She enjoys her team mates and interacting with the guests and hearing their

stories.

As a child, ROSEMARY TIMLIN developed a fear of “anything around death. I had many old relatives and for some reason I always had to attend

wakes and funerals.” Today, Rosemary is happy to report a complete change of heart thanks to her exposure to Hospice as one of the May Court Club’s

core reception volunteers. “I was so impressed with the staff and the care that I quickly came to realize Hospice as an important part of life. Both the Day Hospice and Residence staff and volunteers are amazing. They are the most caring people. The halls are filled with laughter and the warmth of human kindness. Everyone who

comes here—whether to visit a guest or participate in Day Hospice—remarks on the cheerful environment. Our Hospice provides death

with dignity but above all a place for families to spend the last hours with loved ones in the best way possible.”

As an employee of the Riverside Hospital for nearly three decades, SHONA TIMMINS saw first hand how the May Court Club supported the hospital’s

palliative care program, the first to open in Ottawa. After Shona retired and started looking for volunteer opportunities, two May Court

Club members encouraged her to join. She initially worked on the reception desk and served jointly as the Club’s reception desk coordinator for three years. Shona then took the volunteer training course and briefly worked in the Residence. “It has been a most

rewarding experience. I have met so many wonderful people, including the families of residents who come to visit.”

HENRIETTE WATKINS finds it a “true Zen experience” to work in the gardens at May Court. She first became involved with Hospice when her mother received end-of-life care. A year later, Henriette took part in her first of eight

Hikes for Hospice. She then joined the Saturday gardening group and also assisted in the library and with administration. Henriette was

invited to join the Flower Arrangers, where she found her “true” calling, tending the orchids and bringing them back again and again to show in the living room and hallways. Volunteering, she says, “brings much pleasure and satisfaction. The lovely gardens

and working in them with others in the group gives us all such pleasure and peacefulness.”


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Twenty-five years ago, MARTHA WIEBE was part of a committee that was struck to establish a hospice in Regina. When she moved to Old Ottawa South, the May Court presented the perfect opportunity to become directly involved

in hospice care. Since completing the core volunteer training course, Martha has mainly been involved in the Residence where she does

a weekly evening shift. She has also lent a helping hand to Homes for the Holidays and usually participates in Hike for Hospice. Martha finds the Residence to be “a sacred place where beautiful human exchanges take place. The compassion, commitment, and goodness in everyone at Hospice is so evident. Arriving

there always reminds me of the fragility of our existence and the importance of living each day fully and with gratitude.”

JOANNE WILSON is a member of the May Court Club and volunteers as a May Court Hospice receptionist. She draws inspiration from the Day Hospice guests who are an example of “how to live life to the fullest.” Joanne is proud to be part of a team that is valued by the clients and their families and is so appreciative of the way they are treated. “It is a joy to hear the families’ words of praise for Hospice and learn how thankful they are for the care and support they receive.”

LOUISE WINDLEY was first introduced to May Court Hospice during a friend’s lengthy stay in the spring of 2005. Later that year, she began the process to

become a volunteer. Over the last decade, Louise has compiled an extensive “resume.” She has assisted with administration, helped on

reception, sat on fundraising committees for Hike for Hospice and Home for the Holidays, and even filled in temporarily as librarian. Louise has had the “pleasure of working with an incredible group of volunteers. I have nothing but admiration for the hundreds

of volunteers who give their time and the staff who ‘man’ the program.” Of her many contributions, Louise readily admits that she

receives more than she gives. “Whenever I spend a few minutes on Hospice work, I invariably feel I get back so much for the little I give.”

People expect the Hospice to be a silent and depressing place. Once they arrive they soon find out that, while it offers a peaceful environment, it is anything but depressing.


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5 YEARSRICK ANDERSON is a man of few words. But as a Hospice Care Ottawa

driver he has many words of praise for the organization and his role in it. “I have met so many wonderful people—guests, staff, and other volunteers. It’s organizations like this that make the world a better place.”

ROY BAUMGART chose to volunteer with the Richmond Day Program five years ago after he

saw how much a similar program had benefited his brother-in-law and his caregiver wife. Roy

finds his own experience as a volunteer very rewarding. “I continue to be involved because of the caring and sharing

people—clients, staff, and volunteers. We are a genuine helping community.”

NANCY BIRCHARD is another May Court Club member who helps on the reception desk on weekdays. She has also supported Homes for Holidays both as a visitor and working at the May Court Club table. Nancy is also a regular participant in Hike for Hospice.

When a close family member spent the last few weeks of his life at a hospice, GUY BRETHOUR was “taken with the gentleness

and kindness of the staff and the home-like atmosphere of the centre. His time there allowed his spouse and family to focus on listening to and sharing with him in an intimate way during his final weeks.” Through that experience Guy learned that hospice services are open to everyone and it was that inclusiveness and the care he experienced first hand that led him to volunteer. And now, as a Hospice volunteer, Guy is “left in awe” to be part of the circle of love, care, and compassion.

When BETH BURN joined the May Court Club, she volunteered for a shift on the reception desk on Wednesday evenings, which accommodated her professional

life. Over the last five years, the May Court Hospice has become one of her favourite places to be. “Since I usually volunteer during

the summer months, I get to enjoy the beautiful gardens. The atmosphere is always peaceful and the other volunteers and staff have such a gentle manner.” Beth admits that she is sometimes “embarrassed” to be the recipient of profuse thanks from families for all the work done in the Residence. “I’ve learned to give a

simple nod of acceptance on their behalf. The Hospice is a very important facility in our community and I am proud to be part of it.”


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GINGER CHAPLEUR likes to bake and the clients at the Richmond Day Hospice are the fortunate recipients of her skills in the kitchen. She heard about the

opportunity to provide a morning snack and post-lunch dessert through word of mouth. Five years later, Ginger has never tired of her weekly

trip to the Richmond Day Hospice with baked goodies in hand. Her motivation to continue is simple: “It’s very satisfying and I enjoy doing it.”

After 15 years volunteering with the Riverside Hospital palliative care program, JUDITH

DOWLER moved to the May Court Hospice when it opened. Initially, she worked at reception,

volunteered for Hike for Hospice, and occasionally drove clients. Three years ago, Judith completed the training program and now volunteers with Home Support. “I appreciate the opportunity to help clients and enjoy my contact with the volunteers and staff.”

After leaving the workforce, MAHA EL-CHANTIRY wanted to do something meaningful and useful to give back to the community. “When I was introduced

to Friends of Hospice Ottawa I immediately knew it was where I wanted to be and that I would fit in.” Since completing the training

program five years ago, Maha has volunteered in several areas—transportation, fundraising, and Home Support. Like so many volunteers, she feels that she receives more than she gives. And, Maha adds, “we all may need hospice services one day so we

should contribute while we can.”

Personal experience taught IRENKA FARMILO how important it is for the dying to have someone with whom to share their thoughts and fears.

In the 1990s, Irenka cared for several people at the end of life and learned of their frustrations in having their caregivers sidestep the subject of death. “I

resolved then that when I retired I would work in some way with people dealing with death. Volunteering at Hospice is a rich and rewarding

experience. It’s been a privilege to be invited into people’s lives in such a personal way whether in the Residence, in their homes, or on their path to healing as a bereaved client.” She also credits Hospice Care Ottawa as a “highly professional and caring organization that knows how to train volunteers and keep them

educated and engaged.”


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It was a long-time friend that brought ELIZABETH KAULBACK to Hospice. “She asked if I would like to join the Homes for Holidays Committee and realizing

the need to fundraise for more available spaces and programs, I was happy to accept her invitation.” Elizabeth enjoys working with the

“wonderful, energetic, fun group of volunteers” and appreciates the “excellent support of the staff. Hospice is filled with a sense of peace and serenity and provides exceptional programming that is so important in helping families as they share in the last journey.

I have seen first-hand the care and kindness that Hospice Care Ottawa represents.”

Throughout her career in education, MAUREEN KELLY worked with those who had suffered distress or loss either on the job or in their private lives. So when she retired and a friend suggested she volunteer at May Court, Maureen

thought it a perfect fit. While waiting to take the training program, she assisted both the Home Support and Day Hospice co-ordinators.

After “graduation,” Maureen began working with Home Support, but also continued with fundraising—“lending a hand in most fundraisers in one way or another.” She finds that people often remark how difficult it must be to work at Hospice. “I tell them that,

ironically, it is probably the happiest place I’ve ever worked. There are sad days for sure but it’s mostly laughter that fills the corridors.

People really care about each other and it’s apparent on every face, every day, everywhere. Hospice is really about living each day as gracefully

as possible and being thankful. It doesn’t get any better than that.”

As she sat with her mother in the hospital many months before her mother’s passing, JUDY KUFFNER noticed that many patients had no visitors at all. “I

thought how terrible it would be to come to the end of one’s life and have no one to talk to or just sit by your side.” Judy’s experience

brought her to May Court Hospice where she volunteered in the Residence. After a few years away from Hospice, she returned to the Residence at Central West. More recently, Judy switched to bereavement counselling. “People often say it (volunteering) is a

nice thing to do but I have always felt that I get more out of it than the clients do. They and their families are such wonderful people

and I am thankful that I am able to offer them some sort of comfort.”


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CATHERINE LANE closed out her professional life at Health Canada where she was involved in seniors programming and became aware of the importance of

palliative care. After trying various volunteer activities when she retired, Catherine wanted something that was more hands-on. That quest

brought her to the doorstep of May Court Hospice. Catherine volunteers in the Residence and also at Central West as needed. She was a founding member and then Chair of the Residence Volunteer Advisory Committee, Chair of the Inter-Professional

Council, member of the Volunteer Council, mentor for the new May Court site Residence volunteers, and sits on the committee looking

at spirituality and hospice. Of her ongoing commitment to Hospice, Catherine says: “Volunteering in the Residence is the most grounded thing

I have ever done. I love that the total focus is outside myself and my day-to-day world. What keeps me here? The staff ’s caring, compassion, and respect for each resident, HCO’s respect for volunteers and appreciation of our work, and, of course, the privilege of being with residents and their families at this final stage is humbling and rewarding.”

As the recipient of the May Court Hospice newsletter for many years, JACKIE LEURY was very impressed with the dedication and enthusiasm of the

volunteers. She also appreciated Hospice policies that ensure quality and respect in end-of-life care. Those impressions laid the ground

work for Jackie becoming a volunteer in February 2010. Initially, she worked in administration but in 2014 took the training program to “give more of herself.” Jackie volunteers for Tuesday Day Hospice. She values HCO’s goal of “ensuring quality of life in every respect

to the very end. When you walk through the door, you experience a serenity and peace that says what Hospice is all about and makes

you want to give the best of yourself.”

ALNOOR MAHERALI has been involved in community service for most of his life. He came to Hospice with the hope that the experience would “challenge”

him and “make him grow as an individual.” Since 2007, Alnoor has volunteered in many capacities—Home Support, in the Residence

at May Court, Hike for Hospice, and on the Board. He “values the calibre and dedication of the staff and volunteers” and considers it a “privilege to be a part of an individual’s end-of-life journey.” Alnoor also says that Hospice provides “time and space for quiet contemplation and reflection. Although our day-to-day lives can

be hectic, I appreciate that I can often find peace of mind and perspective at Hospice.” (Alnoor has had several leaves of absence

since joining and has just completed five full years of service.)


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It took a long time for JANE MAY to find exactly the right type of volunteer work. The search ended when she signed up as a volunteer at Central West Hospice.

“I decided on hospice work after my younger brother’s death. As heartbreaking as it was, I really appreciated everyone who offered

support and hands-on help while we honoured his wish to die at home.” Jane feels that her personal experience in losing a loved one is a big benefit in providing support and compassion to residents and their families. She is treated as an integral part of the

team of professionals and volunteers who provide compassionate, high-quality end-of-life care, and for this she is most grateful.

For three years, JOHN McGINN’s wife Dorothy used to arrive home from her shift as a Friends of Hospice Ottawa volunteer with nothing but praise for Hospice and the clients they serve. John was inspired by her positive experience and decided it was something he wanted to be part of. He initially tried sparing on reception but when he found it difficult to commit the time when needed, John discovered his niche as a driver. What keeps John returning? In a word—the people. “I hope that I can deal with my own problems with as much grace as my clients do. And, if I hang around Inge Kelly long enough, hopefully some of her energy will rub off on me.”

You can find HENRY McKINLEY in the May Court gardens on Saturday mornings—digging, planting, weeding, and pruning. He’s an

enthusiastic and knowledgeable gardener, willing to lend a hand to any project. Henry cares for and maintains the compost area, ensuring that it’s sweet smelling and animal free. He also helped build the pathway in the east Hospice gardens. Henry is greatly

appreciated by the Saturday gardening team, which, collectively, create and maintain the peaceful refuge that is enjoyed by all.

“To hear clients say they avoid making any other appointments on Tuesdays is truly special,” says PAT McKINNON, who volunteers at Ruddy-Shenkman Day Hospice on Tuesdays. She is always heartened to hear clients say

“it is their day, a day to recharge and be in a place with people who care and where they can forget how ill they are, even just for a few hours.”

Although Pat volunteers in many corners of HCO, Tuesday Day Hospice is a particular favourite. “From the folks I share the day with—the clients, staff, and volunteers—we are a team. We support each other and the love and caring we share is returned 10-fold. I am privileged and blessed to be part of their lives even for a few

hours.”


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Like many retirees, JANICE MORTENSEN was looking for something meaningful to do with her extra time when an ad for volunteers led her to Friends of

Hospice Ottawa five years ago. As a volunteer, Janice has worn many hats. She has been involved in event planning, with the Policy

Committee of the former Friends of Hospice, and with general office assistance. Her most recent assignment is at Central West Hospice, providing administrative support for Bereavement Counselling. “I stay because I feel I am making a meaningful

contribution. I enjoy the camaraderie and I find my experience at Hospice to be positive and spiritually uplifting.”

When MURRAY OICKLE found himself temporarily unemployed, he went on the search for “something worthwhile” to dedicate his time to so he could still “contribute to society. Working with Hospice was by far the most worthwhile cause I found.” After completing the training course, Murray opted to volunteer with Home Support. He appreciates how everyone accommodates his busier lifestyle. “The staff and volunteer organizers are fantastic and I know I am doing something worthwhile and meaningful.”

LIZ PEDDIE is another of the May Court Club members who volunteer on the Hospice reception desk. “I started volunteering as

part of my May Court Club requirements, but it didn’t take long for me to feel that being there was an honour rather than a duty.” Liz has met many wonderful people through Hospice—dedicated staff, fellow volunteers, and appreciative family members. “The residents’ families never fail to touch me with their courage and

smiles, even during this difficult time. It is a privilege to be in a small way part of the Hospice family.”

DOROTHY ROBINSON has been a member of the May Court Club for the past eight years and has volunteered at reception during that time. Her contribution doesn’t end at the reception desk, however. Dorothy has also organized an art show and a fashion show to raise funds for the May Court Hospice. Of her role as receptionist, she says that she “enjoys the opportunity to offer a friendly greeting as people come to Hospice.”


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It was by way of a friend who worked in the Residence that LIZ SCOBIE came to May Court Hospice. Liz started the training program shortly before her retirement and admits that she faced her first “job” in the Residence with some

trepidation. “I was very nervous but the helpfulness and friendliness of the other volunteers and staff made all the difference.” Liz now

volunteers with Day Hospice, working with an “exceptional team” and having the opportunity to meet “so many wonderful guests. I feel that I have benefitted from the experience far more than I have contributed and feel extremely lucky to be a small part of

Hospice.”

Through his own personal experience, DAVID SIVERSKY discovered the “very, very real importance of having family, friends,

and indeed, strangers, there to support you when death is close at hand.” It was that experience that brought David to volunteer at Friends of Hospice Ottawa. Although he’s driven clients to medical appointments, his main contribution has been Home Support. David was always “overwhelmed by the loving care” his client’s wife showered on him. It made my role that much easier as did the professional and back-up support from the Hospice staff who are always there when I need answers or help in any way.”

KAY STANLEY is a long-time gardener. So when she moved from a house to a condominium in 2008, she “responded enthusiastically”

to a friend’s suggestion that she join the May Court garden team. Kay finds her Tuesday shift “truly satisfying and rewarding. I enjoy the association with my fellow gardeners and am most appreciative of the glowing comments from clients, volunteers,

and staff who venture into the gardens to admire the plants or to seek solace.”

KATHLEEN STERLING became involved in raising funds for Hospice Care Ottawa because of the “wonderful care” her husband received in his final days at May Court. “I live in the West End and thought it important to help raise funds for the Ruddy-Shenkman Hospice.” Over the last five years, Kathleen has helped with Girls Night Out, Hike for Hospice, and Homes for the Holidays. Over the same period, she has also organized a golf tournament in her husband’s memory, which has contributed an impressive $250,000 to the capital campaign.


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During a reunion of her nursing class, CARRAN TAYLOR had an opportunity to tour the palliative care unit at the Royal Victoria Hospital in Montreal. That memory of the care provided in the unit stayed with Carran and when she

spotted a request for hospice volunteers in the Ottawa Citizen in 2011, she immediately knew it was something she wanted to be part of.

A retired public health nurse, Carran’s contribution has been as a Home Support volunteer The experience of working with the organization and with clients, she says, has been very rewarding and brought much enjoyment.

SUSANNE TAYLOR came to Hospice Care Ottawa with a strong background in palliative care. A

graduate of the Palliative Care program at Algonquin College, she did her placement at the hospice at the Ottawa Mission, where she stayed on for several years. After Susanne’s “final retirement,” she joined Friends of Hospice Ottawa. She has been with Central West since it opened and volunteers both in the Residence and with Home Support. Susanne has also served on the Volunteer Council and Residence Advisory Committee. “I love it,” she says of Central West. “I’m still here because it is such a good fit. I learn so much from the residents and clients.”

When ENE TIKOVT heard about volunteer opportunities at Hospice, she was “intrigued by the unique challenges it might offer. As well as helping others,

I felt it would be a learning and personal growth opportunity. It would expand my comfort zone and broaden my horizons.” Initially, she

volunteered with Home Support but then switched to weekly shifts at the May Court Residence and from there to Central West to be closer to home. Ene admits that she doesn’t usually stick to one thing or situation for long. She moves around because she “likes to learn a little about many things in this world. Reaching the five-year

milestone indicates how satisfying I find volunteering at Hospice to be. As much as I give of myself, I take away as much in learning about

life and human nature. Such a small effort on my part is so appreciated by Hospice staff, clients, and their families.”

After joining the May Court Hospice handyman team, JIM TRIGG discovered a completely new way of life. At first, he couldn’t quite put his finger on what

made the experience so good. It didn’t take Jim long, however, to figure out that it was the people. “Staff and volunteers, everyone was

always in a good mood. And no matter how trivial a job you did, there was always a sincere thank you. It was like joining a large family—everyone is so kind, considerate, and caring and help wherever and whenever needed.” Jim says that Hospice “feels like

home, not like a hospital or nursing facility. From the moment you enter, all your tensions and anxieties melt away. It is this sense of

belonging and caring that keeps me returning.”


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MIKE WEBER was introduced to Hospice by his brother Wayne, May Court’s first treasurer. “We attended many fundraising events together and when our father spent his last days at the Hospice, I saw how it worked and was very impressed.” When he retired six years ago, Mike “naturally turned to Hospice as a volunteer opportunity” and signed on as a driver. “I enjoy my time driving our guests, learning their stories, and, hopefully, in some small way helping them with their end-of-life journey.”

A native of Ireland, PATRICIA WILLOUGHBY regretted being unable to return home and care for her parents and loved ones at the end of their lives. That

regret led her to volunteer in hospice care at the Royal Victoria Hospital in Montreal. When Patricia moved to Ottawa, she continued to

volunteer with hospice care, first at Elizabeth Bruyere and then at Cancer Care Ottawa for a more “hands-on experience.” Patricia volunteers at Central West in the Residence and also visits clients in their homes. “It is a privilege to be able to help residents and their families at such a vulnerable time. I also greatly appreciate the

acknowledgement, on-going training, and support that I receive.”

I am very grateful that she was kept so comfortable in those final days and especially hours. It takes very special people to work at any hospice and this hospice in particular has many angels, as my mother always called all of you. It means everything to us that our mother left this world with such dignity and respect. This was a special gift when older people often don’t get the respect they deserve and have earned in their lives.


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Long-Service Volunteers The following are HCO volunteers for whom we have neither biography nor photograph but who were honoured this year for faithfully providing long-standing service.

5 YearsCarol Faure Cathy Cox Ewan Mill

Grace Pullen Jacqui Kielty

Joan McGuinness Joanne Delamere

Linda Lecourt Maurice de Maurivez

Sharon Lalonde Sue Taylor

Susan Cathcart

10 YearsBarbara Burton

Pat Sayer


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AcknowledgementsHospice Care Ottawa wishes to acknowledge the volunteers whose talents made this special edition of the Hospice Bulletin possible.

Mary Ann Smythe, a freelance writer and editor, transformed the biographies into readable prose. Her vast experience and many awards for writing and editing shine through.

Joanne Lauzon, founder of the creative company, inDetail, created a wonderful document. In addition to publication design, Joanne also does hand lettering and illustration and is a watercolour and acrylic artist.

We thank them both for their dedication, creativity and the many hours they spent to make this Bulletin a fit tribute to the volunteers who received a 2016 long-service award.

honouring volunteers for years of contribution | 2016 · honouring vounteers for years of...

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