honens proposal final
TRANSCRIPT
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A440
18-25 SIGNATURE PROPERTY STRATEGY
HONENSPRESENTED BY LIMITLESS MARKETING AGENCY
WEDNESDAY, OCTOBER 22, 20146:00PM
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LIMitless agency
About Limitless([�3PTP[SLZZ�4HYRL[PUN�(NLUJ �̀�^L�HWWYLJPH[L�[OL�ÄULY�[OPUNZ�PU�SPML��
We appreciate pancakes, rum, and pancakes with rum. We appreciate long walks on the beach at sunset. We appreciate the big
picture and bright colours. And we also appreciate that you don’t want to be given the same old pitch that you’ve always been given.
That's why we strive to be a little bit different.
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executive summary
>OH[�`V\�OVSK�PU�`V\Y�OHUKZ�PZ�Ä]L�^LLRZ�^VY[O�VM�V\Y�ISVVK��Z^LH[��[LHYZ��HUK�Y\T� �WHUJHRL�IYLHRMHZ[Z��
Here’s what we’ve learned:
Psychographics and Demographics
Your target market falls into the broader category of Millennials. Millennials are a tough bunch to pin down, but we've managed to tease out a few facts; Millennials are looking for unique experiences that they can share with their friends, either in person or through social media. They're trendy, value individuality, and are acutely socially aware. Most importantly, they want to trust what they're hearing, and trust comes from their friends. This is why word of mouth is the most important concept in the marketing world right now.
4VYL�ZWLJPÄJHSS �̀�[OL�[`WL�VM�WLVWSL�^OV�^V\SK�H[[LUK�H�/VULUZ�L]LU[�HYL�^LSS�LK\JH[LK��OH]L�H�OPZ[VY`�PU�T\ZPJ�VY�HY[Z�LK\JH[PVU��and fall across a broad range of socio-economic backgrounds. The fact that they already attend arts events around Calgary makes them even more likely to attend the one we've planned for you.
Benchmarking and Competitive Matrix
We've also learned that the world is full of amazing events; some right here in our own back-yard and some on the other side of the NSVIL��>L�]L�JVTILK�[OYV\NO�O\UKYLKZ�VM�L]LU[Z�[V�ÄUK�[OL�VULZ�[OH[�JV\SK�OH]L�H�THQVY�PTWHJ[�VU�`V\Y�[HYNL[�KLTVNYHWOPJ��>L�also found out where your competitors’ weaknesses are, and how you can exploit them.
The Event
Finally, we've planned an all new Bison Noir event for you. We've taken an already exciting and unique event and made it into ZVTL[OPUN�^L�YL�JVUÄKLU[�^PSS�Z[HUK�V\[��HUK�KYH^�UL^�TLTILYZ�PU�[V�[OL�(����JYL �̂�<ZPUN�)PZVU�5VPY�HZ�[OL�VMÄJPHS�HUU\HS�RPJRVMM�to the A440 event season will bring an air of prestige and excitement to Bison Noir. Partnering with local food trucks and other arts organizations will keep it low-key, while also allowing you access to their social networks. Encouraging the audience to use social media to create buzz before and after each event will ensure that each one is more successful than the last.
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acknowledgments
Valentina Ottati
Rebecca Griffith
Kara Schulz
Phil Vaive
Amanda Parkman
Maeghan Archibald
Ryan Mercier
Bradey Cameron
Maram Saegh
Alyssa Gerling
(CSO)
(Creative, Campaign, Benchmarking and Event)
(Benchmarking, Competitive Analysis and Budget)
(Benchmarking and Competitive Analysis)
(Benchmarking and Event)
(Event and Location)
(Segmentation, Pricing)
(Segmentation)
(Segmentation)
(Benchmarking)
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the complete packagethe audience
the competition
the best of the best
the event
The where abouts
the value
THE CAMPAIGN
THE accompaniment
The cost
1 - 910 - 13 14 - 26 27 - 30
31 32 33
34 - 3738
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likelihood of attending a classical music eventAfter Attending an Arts event
15% 17% 19% 21% 23% 25% 27%
Art gallery
Cultural/heritage performance
Theatre
Festival
Museum other than art gallery
Historic site
segmentationPAGE 1
��VY�WLVWSL�^OV�OH]L�UV[�H[[LUKLK�HU�HY[Z�L]LU[��[OLYL-� is only a 13% chance of them attending a classical music event (Hill, 2012, p.31)
��OVZL�^P[O�HU�LK\JH[PVU�NYLH[LY�[OHU�H�.,+�HYL;����� more likely to attend an arts events (Hill, 2012, p.32)
��OL�NYHWO�ILSV^�PSS\Z[YH[LZ�OV^�SPRLS`�PUKP]PK\HSZ�[OH[�OH]L;� attended an arts event are to then attend a classical music event that same year
General Arts Attendance
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Students/Millennials and the ArtsPAGE 2
���������`LHY�VSKZ�HYL�ZPNUPÄJHU[S`�TVYL�� likely than other Canadians 25 and over to attend art activities - listed on graph (Hill, 2014, p.23)
�Millennials who have, or are pursuing, a post-secondary education have a 7% higher likelihood to attend an arts event than those without a form of higher education (Hill, 2014, p. 23)
��0UKP]PK\HSZ�[OH[�WHY[PJPWH[LK�TVYL frequently in arts activities throughout high school have as much as a 21% increase in preference for classical music (Hopkins Center for the Arts, 2013, p.46)
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%At least 1 of 5 key
arts activities
Art galleries Theatre Popular
musicClassical
musicCultural festival
youth (15-24) age 25 or over
likelihood of Millennials attending arts event
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how large is the market?PAGE 3 LOOKING FOR STUDENTS TO ATTRACT TO YOUR EVENT? TRY THESE GUYS...
(Hopkins Center for the Arts at Dartmouth College, 2013, p.45)
FIELD OF STUDY
Visual & Performing Arts & Communications Technologies
Humanities
Engineering
Mathematics, Computer & Information Sciences
3,330
3,115
4,245
2,470
Post-secondary Students & Graduates in Calgary (15-24)
total 13,160
Statistic Canada’s 2011 NHS & NOC (Statistics Canada, 2012).
Target Market (15-24) = Approx. 13,000
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How and why they listen to musicPAGE 4
�TV[PVUHS�YLN\SH[PVU��VWWVY[\UP[`�[V�ZVJPHSPaL�UL[^VYR��HUK,� exposure to new activities, such as different cultures, are all ��ILULÄ[Z�VM�SPZ[LUPUN�[V�T\ZPJ�(Ekos Research Associates, 2012, p.17)
��4PSSLUUPHSZ»�UL^�T\ZPJ�KPZJV]LY`�TL[OVKZ�HYL�MVJ\ZLK�VU technology and social interaction (Hopkins Center for the Arts, 2013, p.39)� �����YLS`�VU�WLYZVUHS�YLJVTTLUKH[PVUZ� �����\[PSPaL�VUSPUL�Z[YLHTPUN�ZLY]PJLZ� �����SLHYU�HIV\[�UL^�T\ZPJ�[OYV\NO�ZVJPHS�UL[^VYRZ
0% 10% 20% 30% 40% 50% 60%
Entertainment or fun
Emotional, spiritual, intellectual stimulation
Lean or experience something new
Exposure to new activities and different cultures
Opportunity to socialize with friends/meet people
A means of expressing myself/themselves
Learn about the past/understand the present
Other
5V�ILULÄ[
Don’t know/No response
benefits for attendingperforming arts
70% 80% 90%
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Barriers to attendancePAGE 5 ��]VJPHS�YLSH[PVUZOPWZ�HUK�PU]VS]LTLU:�
play a key role in attendance
��PZSPRPUN�[OL�T\ZPJ�PZ�VUS`�H�IHYYPLY+� to entry to 12% of students surveyed
Lack of awareness (Arts Council England, 2011)Lack of time (Arts Council England, 2011)Lack of money (Australian Council for the Arts, 2014)Lack of interest (Australian Council for the Arts, 2014)
0% 10% 20% 30% 40% 50% 60%
I’m too busy
I don’t have anyone to go with me
Tickets cost too much
I don’t know enough to enjoy it
I don’t like the music
I won’t be able to meet new people my age there
I can’t move around in a concert
I can’t talk to people during the concert
I can’t drink at a concert
I can’t text or use my phone
Reason for students not attending classical music concerts
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TARGET MARKET18-25 YEAR OLDS WHO:
���7VZZLZZ�H�OPNOLY�LK\JH[PVU�VY�HYL�J\YYLU[S`�LUYVSSLK�PU�H ��� post-secondary program (preferably but not limited to an arts program) ��3P]L�PU�H�OPNO�PUJVTL�OV\ZLOVSK`LUK�HY[�VY�J\S[\YHS�L]LU[Z�YLN\SHYS]])������YL�WYLMLYHIS`�PU]VS]LK�^P[O�HY[Z�PU�ZVTL�JHWHJP[`��WHZ[�VY)� present)
segmentationPAGE 6
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PsychographicsPAGE 7
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PsychographicsPAGE 8
�Want experiences over anything else (Eventbrite, 2014)
�have a Fear of missing out (Eventbrite, 2014)
�are Social media users (Eventbrite, 2014)
�Spend time with friends (socializing) (Hughes, 2008, p.10)
�Keep up with trends (Arts Council England, 2011)
�Value individuality (Hughes, 2008, p.10)
�Enjoy convenience (Nahai, 2013)
�Want instant gratification (Arts Council England, 2011)
�Will watch videos via Internet (Arts Council England, 2011)
�are Socially aware (Nahai, 2013)
�Trust word of mouth, peer reviews, and testimonials above all else (Nahai, 2013)
MILLENNIALS...
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EngagementPAGE 9
Here’s how to engage with Millennials
�Internet and social media
�Outdoor based advertisements
�Word of mouth
(Arts Council England, 2011)
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Competitive MatrixPAGE 10
Do the organization’s events convey the primary message effectively? (Average of following 4) (Andersson, Jutbring and Lund-berg, 2013)� �¸��VJPHS�4LKPH:����VM�TPSSLUUPHSZ�OH]L�H�WYVÄSL�VU�H�ZVJPHS�� networking site” Pew Research Centre)�Regular Media �Event Location (Pew Research Centre) �The Event Itself
Does it evoke a sense of nostalgia? (Yeoman, 2013)
Does the event convey an ethical stance? (Avg. of next 2 questions) 85% of millennials correlate their purchasing decisions and their willingness to recommend a brand based on the decisions a company is making (Garton, C, 2014).- How clear is the stance?- +VLZ�P[�YLÅLJ[�[OL�VYNHUPaH[PVU»Z�JVYL�]HS\LZ& of aspirational consumers (responsible purchasers) are �40% millennials. That means potentially one billion people world wide ages 18-29 seek out trust worthy do-good brands (Smith, 2014) of Americans would stop buying a company’s products �88% if they learned of the company’s irresponsible or deceptive business practices (Smith, 2014)
/V^�LMMLJ[P]LS`�KVLZ�[OL�L]LU[�LUJV\YHNL�WHY[PJPWHU[Z�[V�\ZL�[OLPY�V^U�ZVJPHS�TLKPH& 71% of millennials engage in social media daily (Taylor, Katie, 2014). “They have shifted the role of buyers from bystander consumers to selective autobiographers who shape their individual experience of a thing” (McCallister, E., Jump Associates).
+VLZ�[OL�L]LU[�VMMLY�HU�¸(\[OLU[PJ¹�VY�¸\UPX\L¹�L_WLYPLUJL& (describe) (Baker, K, and Draper, J, 2013) “To millennials, life is about participating, creating, individualizing, and tailoring experiences.” 4PSSLUUPHSZ�JYH]L�L_WLYPLUJLZ�[OH[�HYL�[HPSVYLK�ZWLJPÄJHSS`�MVY�[OLT��Companies need to take this trend into consideration and create personalized experiences for the millennials. (McCallister, E., Jump Associates).
Does the event offer an escape from daily life? (Baker, K, and Draper, J, 2013)
Does the event take place in an attractive setting? (Baker, K, and Draper, J, 2013)
+VLZ�P[�VMMLY�H�JOHUJL�[V�SLHYU�HIV\[�WLVWSL�VY�J\S[\YHS�events? (Baker, K, and Draper, J, 2013) “More than half of millennials have at least some college education (54%): PEW.”
+VLZ�P[�HSSV^�H[[LUKLLZ�[V�TLL[�HUK�JVTT\UPJH[L�^P[O�V[OLYZ�PU�[OL�JVTT\UP[`& (Baker, K, and Draper, J, 2013)
Not Used Poorly Executed
Adequately Executed
Superbly Executed
0 1 2 3 4 5
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Competitive Matrix Cont’dPAGE 11
0Z�P[�¸L]LY`�KH`¹�VY�¸L]LY`�KH`�L_JLW[PVUHS¹&�(Yeoman, 2013)
every-day
Takes advantage of other events
Has become the event
0 1 2 3 4 5
0Z�[OL�L]LU[�TVYL�WYVK\J[�KYP]LU�VY�L_WLYPLUJL�KYP]LU& 82% of the participants in the survey indicated they had attended a live event in the past year and 72% said they’d like to increase their spending on experiences in the coming year.
Millennials value experiences, not just products alone (McCallister, E. , Jump Associates).
neither Appropriate blend
0 1 2 3 4 5
productonly
experienceonly
Location Analysis: From “Bonnaroo’s Founder on hosting a blockbuster bash”�Adequate space ?�Is the space to be expected, or is it innovative ?�Does the location enhance the experience
How differentiated is the event?
not used
Outside the box
0 1 2 3 4 5
at a bar
Trying to be inventive
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METRIC company
honens CPO CPM ccs
Total Primary Message
Social Media (a) Regular Media (b) Location (c) Event (d)
Every-Day/Exceptional
Nostalgia
Attendees Social Media
Product v. Experience
Ethical Stance
Clarity
Clear Core Values
Unique Experience
Escape
Setting Attractiveness
Educational
Meet with others
Location Analysis (a) Adequate Space (b) Expected/Innovative (c) Enhances Experience (d)
Differentiation
5 5
5 (a) (b) (c) (d)
43
5 (a) (b) (c) (d)
3 3.25
2 (a) 3 (b) 4 (c) 3 (d)
2
3 (a) 3 (b) 5 (c) 2 (d)
3
3.5 5 3 3
3 3 1 2
3 3 3 3
5 4 4 3
5 4 4 3
5 4 4 3
3 4 2 1
4 5 4 3
5 5 4 5
3 3 4 1
4 4 4 1
3.67 (a) 5 (b) 3 (c) 3 (d)3.67 (a) 5 (b) 3 (c) 3 (d) 3 (a) 5 (b) 2 (c) 2 (d)
4 4 2 2
total score 3.78 4.05 3 2.61
MATR
IX SC
OREC
ARD
PAGE 123.67 (a) 5 (b) 3 (c) 3 (d)
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3.9 class and school work
3.9 leisure activities/sports (ARTS AND ENTERTAINMENT, SOCIAL EVENTS, RELAXING)
1.0 eating/drinking
3.2 working
HOURS SPENT IN A DAY
The competitionPAGE 13
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the best of the bestPAGE 14
we completed a world-class benchmarking analysis to find out the key factors that make
events successful and memorable.
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6 Years
3, 800 ZLH[Z�ÄSSLK
1 very popular
mayor’s support
Six years after it started, attendance has tripled. CDF has grown from a one night event to and event-packed six.
1 Hour
109 Million raised
200 celebrities
in support
Since 2008, SU2C has raised $261 million toward cancer research. Almost half was raised in one star-studded telethon.
STAND UP 2 CANCERthe chicago dancing festival
With 191,472 Twitter followers, 87,751 Facebook likes, 96% approval ratings among 18-34 year olds,
and a history of attending Honens events, Naheed Nenshi would be a fantastic advocate.
AdvocacyPAGE 15
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St. Jerome’s Laneway FestivalZPJHS�-LZ[P]HS\���4�JP[PLZ����������WLVWSL�LHJO��4HZZP]L�JVUJLY[Z�PU�HSSL`^H`Z and streets around Australia, Detroit, and Shanghai
Unexpected LocationsPAGE 16 The Dixieland Festival
Riverboat ShuffleH`Z+�������IHUKZ�HUK�ZVSVPZ[Z���������PU[LYUH[PVUHS�]PZP[VYZ �]OL�^VYSK»Z�VSKLZ;���HUK�SHYNLZ[�YP]LYIVH[�ÅLL[�� hosting one massive jazz festival
Play Me, I’m Yours����JP[PLZUKYLKZ�VM�WPHUVZ\/����TPSSPVU�WLVWSL�YLHJOLK�YHPU�Z[H[PVUZ��WHYRZ��HUK;� market-places around the world
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Lollapalooza 2014
SponsorshipPAGE 17
“Having the correct sponsors helps to build brand awareness”
(Willman, 2010)
Festival de Musica Clasica Port de SollerHeld in Spain and has many well-known local
sponsors, including hotels (Festival de Musica Clasica
Port de Soller, 2014).
The hotels work with the festival to ensure ad-
equate and discounted rooms. This provides
LHZL�MVY�[V\YPZ[Z�HUK�ILULÄ[Z�[OL�OV[LS�HZ�H�sponsor as well.
Lollapalooza 2014 used Red Bull as one of its
ZWVUZVYZ��9LK�)\SS�ZPNUPÄJHU[S`�LUOHUJLK�[OL�event by providing a live stream to viewers at
home.
By providing Red Bull TV they streamed the
event to all those who couldn’t attend the event.
Red Bull’s live streaming has been extremely
successful that they have taken over segments,
services and features of many events (Helm, 2014).
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Consumers “crave nuanced, unique and refreshed experiences.
They will want something personal, bespoke and unique.”
Unique Experience
The London SinfoniettaJJLZZ�[V�L_JS\ZP]L�WVZ[�JVUJLY[�IHYZ)��6WWVY[\UP[PLZ�[V�TLL[�[OL�JVTWVZLYZHJR�Z[HNL�WHZZLZ(�07�ZLH[PUN=��7YP]H[L�IVV[OZ�HUK�WHY[PLZ
Comic-Con �J[VYZ��KPYLJ[VYZ��^YP[LYZ�HUK�TVYL)� attend the global events
��`JS\ZP]L�P[LTZ�MVY�W\YJOHZL��ZPNULK�I_,� fan favourites
�U�HWW�JHSSLK�*VUUL[P2VU�^HZ)���JYLH[LK�ZWLJPÄJHSS`�[V�OLSW�H[[LUKLLZ�� ������THRL�MYPLUKZ�HUK�ÄUK�V[OLYZ�[OH[�OH]L�� the same interests (Comic-Con Guide, 2014)
���]VTPJ�*VU�H[[LUKLLZ�ZWLU*���TPSSPVU�� in direct spending at the 2011 convention (CNN, 2014)
PAGE 18
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Unexpected CombinationsPAGE 19
The Victoria Racing ClubIntroduced a fashion aspect to one of their events to attract women to horse races.
(�KH`�VM�PUK\SNLUJL!�H�MHZOPVU�JVTWL[P[PVU��ÄUL�KPUPUN��HUK�THUPJ\YLK�ÅV^LY�NHYKLUZ (VRC, 2014).
Bonnaroo Music FestivalCashed in on the food truck trend, with food trucks utilizing their social media networks to bring even more people to the event (Bonnaroo, 2014).
The food trucks that participated had several thousand followers on their twitter accounts.
Art in the Dark An event that displays art, light displays, and other interactive installations in the dark (Art In The Dark, 2014).
The event draws over 50,000 visitors.
BBC Prom 37Classical musicurban artist300,000 GUESTS ;OL���������PUJS\KLK��������ÄYZ[�[PTL�N\LZ[Z�
An attitudinal survey said classical music can always be relied upon to deliver:�YLHZVUHISL�WYPJL��������`]�PUMVYTHSP���������HZZ\YHUJL�VM�X\HSP[`�(BBC, 2013)��������
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City of Arts and Sciences in Spain allows eligible buyers to purchase
tickets online then prove age when picking up tickets �=LU[H�+L�,U[YHKHZ�6MÄJPHS��������
St. Jerome’s Laneway Festival partners with moshtix.com for a fast, easy
ticketing experience (St. Jerome’s, 2014).
DIFFA Chicago partners with Simple Checkout to make things easy
for their guests (DIFFA, 2014).
PARK holds fashion and arts events using Ticketleap, offering credit
card and PayPal options (PARK, 2014).
Tickets can be downloaded and scanned from phone for check-in, making it fast and easy for guests and volunteers at the event.
PAGE 20
The Ticketing Process
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EducationPAGE 21
The Montreal Jazz Festival The Jazz Festival’s “Blues Camp”
for 13-17 year olds “overcomes the
barriers between social classes,
opening its doors to all without
any form of discrimination. This
musical training program climaxes
with a performance for the public
on the Festival’s TD Stage at the
Festival International de Jazz de
Montréal. (Montreal Jazz festival, 2014)
Cantare Children’s Choir The Cantare Children’s Choir
features an event called Man
Enough to Sing. Encouraging men
to be a part of, and learn more
about the importance of music and
the arts. It is a one day
fundraiser that generates $8,000.
The best part? It grows in
attendance every year.
(Cantare Children’s Choir, 2014)
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Millennials want to see what an event looks like...
Video & TestimonialsPAGE 22
Millennials are more likely to attend something if they receive a recommendation from a friend (LaPlaca Cohen, 2014).
When using online video some retailers have experienced a 35% increase in sales (marketingprofs.com, 2014).
The Joshua Tree Music Festival posts videos of their events and video testimonials to increase attendance (JTMF, 2014).
The London Sinfonietta has a YouTube pages with 60 videos,many of which have over 1,000 views (YouTube, 2014).
Consumers search for online reviews before purchasing/ attending something (marketingprofs.com, 2014).
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Membership PackagesPAGE 23
Pre-Sale info for concerts
,_WYLZZ�LU[YHUJL�[V�ZOV^Z
Access to reserved seating
# of people per event
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�VM�[PJRL[Z�[V�ILULÄ[Z
VIP Seating at Jazz Festival
Acknowledgment on site
VIP Tent access
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Devotee$150
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Family$250
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Partner$10,000
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4
10
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Benefactor$5,000
✓✓✓4
4
10
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Patron$2,500
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2
6
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Producer$1,200
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4
6
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CoProducer$800
✓✓✓2
2
4
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Director$500
✓✓✓4
2
2
✓✓
SummerStage in new York offers multiple membership packages to donors, with
increasing perks as donations increase.
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SCHOOL OF FISH MEMBERSHIP $50.00Free admission for yourself to LPR Member Shows. On average, there are 10 member shows every month.
Monthly member e-mails with ticket give-aways and other exclusive offers. 20% discount on Party Packages.
'DLO\�/R\DOW\�%HQHðWV�IRU�DOO�SXUFKDVHV�DW�the LPR bar.
A “members table” is reserved for the use of members and their guests before all seated events.
Ticket pre-sales.
Access to member-exclusive events, and advance options on hard to get tickets.
FOUNDING FISH MEMBERSHIP $2,000.00Free admission to all LPR shows and events for one year.
LPR liquor locker with 1 complimentary bottle of choice.
Reserved table seats at all seated events.
1,460+ events for free each year.
5,800+ admissions available with your card every year.
Membership PackagesPAGE 24
le poisson rouge in New York also offers membership packages to donors, including
one with a Birthday Beer Bucket. That’s right. Birthday. Beer. Bucket.
CLASSIC FISH MEMBERSHIP $300.00Free admission for yourself and a guest to LPR Member Shows. On average, there are 10 member shows every month.
Monthly member e-mails with ticket giveaways and other exclusive offers. 20% discount on Party Packages.
'DLO\�/R\DOW\�%HQHðWV��OLVWHG�EHORZ��IRU�DOO�purchases at the LPR bar.
A “members table” is reserved for the use of members and their guests before all seated events.
Ticket pre-sales.
Access to member-exclusive events, and advance options on hard to get tickets.
Front-of-line access for you and your guests to LPR late-night events, with ticket purchase.
A Birthday Beer Bucket on your birthday.
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Direct MailPAGE 25
Pitsch Sports in Switzerland sent out direct mail to their customers reminding them that ski season is approaching. The letter they sent was made out of wax [OH[�J\Z[VTLYZ�JV\SK�\ZL�[V�^H_�[OLPY�ZRPZ��:[VYL�[YHMÄJ�PUJYLHZLK�I`������HUK�sales increased 15% that year for Pitsch Sports.
The direct mail piece needs to be both interesting and relevant to the one receiving it.(Canada Post, 2014)
DIRECT MAIL’S RESPONSE RATE IS TEN TO THIRTY TIMES THE RESPONSE RATE OF EMAIL (Schiff, 2012)
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the best of the bestPAGE 26
Having the right people support your event increases popularity
Advocacy
Unique locations create buzz and spark interest
Unexpected Locations
Having sponsors that match the event identity can enhance an event
Sponsorship
Give attendees additional access such as back stage access or a meet and greet
Unique Experience
Add multiple activities for attendees to engage with
Unexpected Combinations
Smoother ticketing processes make attendees more likely to buy tickets
Ticketing Process
Engage attendees with informative and interactive experiences
Education
Potential attendees want to know what type of event it is before they buy a ticket
Video & Testimonials
Adding different levels of ticket packages adds perceived value to the event
Membership Packages
7LYZVUHSPaLK�PU]P[H[PVUZ�JHU�ZPNUPÄJHU[S`�increase response rate
Direct Mail
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the event
BISON NOIR
PAGE 27
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the event
AMPED UP BISON NOIR
PAGE 28
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The eventPAGE 29
A casual, bar-like setting, appeals to a younger demographic, and begins later at night. Honens Bison Noir brings ‘cool’ to Calgary’s classical music scene. It fuses performances of classical and post-classical music in a unique setting and removes formal traditions, allowing audiences to feel comfortable wearing casual clothing, getting there when they can, and not worrying about small noises made during the concert.
BISON NOIR
locationDaDe Art & Design Lab
All art aspects will be incorporated at the event: visual, performance, goods, and social. The event is a complete artist.
A COMPLETE EVENT
UNEXPECTED LOCATIONS
MAKING THE EVENT A UNIQUE EXPERIENCE
UNEXPECTED COMBINATIONS
EDUCATING YOUR AUDIENCE
incorporatingbenchmarking
1327 9 Ave SE Calgary, AB T2G 0T2
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Implement a smoother ticketing process• Quality cards personalized with a membership number • Username and password• Disclaimer for age segment - allows A440 members to purchase tickets online and show proof of age when tickets are presented at the event• Perks for membership includes: discounts to local establishments and events that encourage the arts and community aspect (boutiques, cafes, pubs...)
Among the main reasons given by people under 18 for having attended classical music concerts is that the tickets were easy to book. (Chun-Fu, C. & Hu, H., 2014)
• Once people sign up for the A440 membership online, they will receive a discount code in their e-mail immediately that they can use to purchase tickets online. • >OLU�UL^�TLTILYZ�NL[�[V�[OL�ÄYZ[�L]LU[�[OH[�[OL`�HYL�� attending as an A440 member their ID will be checked to verify that they are within the A440 age group. This gets documented and the individual is now in the database.• 6UJL�HNL�OHZ�ILLU�JVUÄYTLK�H[�[OL�ÄYZ[�L]LU[��[OL A440 member will receive their card in the mail only need their card to show at future events.
A440 Membership
The event cont’dPAGE 30
A440
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the Where-AboutsDaDe Art & Design Lab �]UPX\L�HY>��M\YUP[\YL�NHSSLY`�� space �LYHSS�[OPZ�NHSSLY`�PZ[6¸� becoming a key cultural hotspot in Calgary. If you’re ever in the hood, this should be on your list.” - Anonymous���]V�ZWLUK�ZVTL�[PTL�H.¸� DaDe, you can’t help but walk out just feeling cooler for being there” - Wendy P��3VJH[LK�PU�[OL�OLHY[�VM Inglewood ��WHJL�V\[�MYVU[�[V�WHYR�H:� food truck��HYHNL�KVVY�HJJLZZ�[V�SVHK.� large items (piano & instruments) into the space�`�0UNSL^VVK�PZ�H�[YLUK neighbourhood that offers events, arts & culture, shopping, and dining ��`VTT\UP[`�PZ�Z\YYV\UKLK�I*� 18-24 year olds (PRIZM segmentation)
PAGE 31
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the accompaniment
�Honens can partner with different arts and culture organizations within the city to help promote their A440 events, as well as contribute to their new “Complete A440 Artist” package
�Every year Honens will pick 3-4 cultural events or groups in the city to partner with so the organizations can cross promote and tap into other customer bases
�By doing this, the A440 membership has a few more perks. By having the A440 members attend all of these other events, they will then become a complete A440 artist
�By partnering with these organizations, they could take part in Bison Noir to make the event itself a complete artist
�By having a variety of visual and musical displays, the attendees will have plenty to take in and also post about on their various social media platforms
PARTNERSHIPS
PAGE 32
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the value
A440 members can currently purchase Honens tickets for as little as $18. However, with the revamped Bison Noir event, the price will be increased to $25. A440 members will receive a coupon for the featured food truck at the event, worth $7, increasing perceived value. The regular ticket price will be $35 so that potential A440 members have more incentive to sign up and receive the discounted ticket price. As an added promotion to our pricing strategy current A440 members can also bring a friend, family member or co-worker to the event to sample the Honens A440 experience; Including, the A440 ticket pricing as well as the free food voucher for Bison Noir. By incorporating our market segmentations need for social interaction and recommendations from their social circle we determined our pricing strategy meets their needs.
Pricing Strategy
PAGE 33
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the CampaignPAGE 34
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TRENDY PLACES & UNIVERSITIES Within these trendy areas and universities/institutions, posters will be displayed on outdoor poster boards, in trendy local restaurants, bars, and coffee shops.
Akre also argued for good old print marketing, too: “I’m a digital guy, but print works.” Traditional channels do have to be seamlessly integrated with the online message to effectively reach the choosy millennials, he said. (York, J., 2014)
Print MediaPAGE 35
��LJH\ZL�W\ISPJ�YLSH[PVUZ�JVTT\UPJH[PVUZ�HYL�UV[�WLYJLP]LK�PU�[OL(� same light as advertising the public does not realize the organization either directly or indirectly paid for them – they tend to have more credibility. �ISPJP[`�PZ�YLNHYKLK�HZ�TVYL�JYLKPISL�[OHU�HK]LY[PZPUN\�7�ISPJ�YLSH[PVUZ�L_WLY[Z�H[[YPI\[L�[OL�]HS\L�VM�LKP[VYPHSZ�[V�[OL\�7 intrinsic credibility of the source, which implies that receivers tend to believe in news more than they believe in advertising.(Jo, S., 2004)
POSTER DISTRIBUTION
BLOGGERS: Event and lifestyle blogs to create buzz for Bison Noir
T�4Y��-HI\SV\Z«�0�4PRL»Z�)SVNN`�)SVNHSNHY`�PZ�(^LZVTL*�`H[L�5PNO[�*HSNHY+�`V^U[V^U�*HSNHY+�
MAGAZINES - for featured articles
LU\L[)����Branded��WLYZVUPÄLZ�[OL�JP[`�SPML of YYC’s driven, sexy and thriving ��`V\UN�HK\S[Z��2LLW�`V\Y�ÄUNLY�VU�� the pulse of the city. #getbranded ���������MVSSV^LYZ�VU�0UZ[HNYHT����� and only launched this month)
����(]LU\L��4PZZPVU�0UNSL^VVK�2LUZPUN[VU+)*)�;0):�*��VM>�>�49
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word of mouthPAGE 36
Word of mouth (WOM) is seen as more credible than advertising because it is perceived as having passed through the evaluation of “people like me” (Smith, T., 2012).
One of the strategies to create WOM will be a personalized direct invite to the Bison Noir event.
A440 Members will receive an incentive with their invite. This incentive will be a voucher for the member and a guest to receive free food at the event. This voucher will entice the member to invite a friend to the event and the friend will want to sign up for A440 to receive the discounted price for a ticket.Direct mail can receive 10 to 30 times the response rate than email (Schiff, 2012).
WORD OF MOUTH
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social mediaPAGE 37
#HonensA440 #BisonNoir2015
�YLH[L�\YNLUJ`�^P[O�[PJRL[�ZHSLZ*� “We’re almost out of tickets”���)��7VZ[�WLYRZ�VM�QVPUPUN�L�H�WHY[�VM�V\Y�JVTWSL[L(¸� audience #BisonNoir2015”�]LJVTL�H�JVTWSL[L�HY[PZ(¸� #BisonNoir2015”
Photographer at the event to document the evening’s activities and create post-event buzz on Facebook for next year’s event. ��4PSSLUUPHSZ�HYL�TVYL�SPRLS`�[V�H[[LUK�ZVTL[OPUN�PM�[OL`�YLJLP]L�H recommendation from a friend (LaPlaca Cohen, 2014)
To create buzz before the event... ̂;� V�[PJRL[Z�^PSS�IL�WSHJLK�PUZPKL�HU�LU]LSVWL�HUK�WVZ[LK�ZVTL^OLYL� around the city����WPJ[\YL�VM�[OL�SVJH[PVU�^PSS�IL�[HRLU�HUK�WVZ[LK�[V�0UZ[HNYHT)� � ��� Facebook & TwitterLSS�MVSSV^LYZ�[OH[�^OVL]LY�JHU�ÄUK�[OL�[PJRL[Z�ÄYZ[��NL[Z�[V�RLLW�[OLT;����V�[OPZ�MVY����[PJRL[Z+��[PTLZ��[V�NL[�WLVWSL�[HSRPUN�HIV\[�P[��OL�KH`�ILMVYL�[OL�WPJ[\YL�PZ�WVZ[LK��PUMVYT�MVSSV^LYZ�[V�JOLJR�ZVJPHS�TLKPH;���H[�H�JLY[HPU�[PTL�[V�ÄUK�V\[�OV^�[V�^PU�MYLL�[PJRL[Z
SOCIAL MEDIA posts
A photo booth at the event will build buzz for after the event - individuals will post pictures from the photo booth and use the hashtag #BisonNoir2015
HASHTAGSphoto booth
Guerrilla marketing
photographer
Create a Facebook event page for the Bison Noir event and ensure to invite all existing A440 members and encourage them to invite their friends - invite at least 500 people
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the COST
ExpensesSite Room Staff & Rentals EquipmentTotal
Refreshments Food Liquor & SodaTotal
Additional PhotographerTotal
Marketing Posters InvitationsTotal
Total Expenses
2,000 350 4,100$ 6,450
1,200 695 $ 1,895
700 $ 700
720 130 $ 850
$ 9,895
RevenueTickets A440: 150 x $25 Regular: 40 x $35LiquorSponsorship
Total
3,750 1,400 2,205 2,540
$ 9,895
The expense for performers has not been included in the budget. The current expenses are $9,895 and performer expenses would be added to this number.
In order to break-even for the current expenses, $2,540 would need to be obtained in sponsorship revenue. The total cost for performers will also need to be covered by sponsorship revenue.
PAGE 38
sponsorship strategy
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(UKLYZZVU��;���1\[IYPUN��/��� �3\UKILYN��,����������>OLU�H�T\ZPJ�MLZ[P]HS�NVLZ�]LNNPL!�°*VTT\UPJH[PVU�HUK�LU]PYVUTLU[HS�PT-pacts of an innovative food strategy. International Journal of Event and Festival Management, 4(3), 224-235
Art In The Dark. (2014). About. Retrieved October 8, 2014, from http://artinthedark.co.nz/about
Arts Council England. (2011). Arts Audiences: Insight. Retrieved from http://www.artscouncil.org.uk/publication_archive/arts-au-diences-insight-2011/
Australian Council for the Arts. (2014). Arts in Daily Life: Australian Participation in the Arts. Retrieved from http://www.australi-HJV\UJPS�NV]�H\�FFKH[H�HZZL[Z�WKMFÄSL��������� ���(Y[Z�PU�+HPS`�3PML�(\Z[YHSPHU�7HY[PJPWH[PVU�PU�[OL�(Y[Z�WKM
BBC. (2013, July 9). Record number of concerts sold out as BBC Proms 2013 concludes. Retrieved October 8, 2014, from O[[W!��^^ �̂IIJ�JV�\R�TLKPHJLU[YL�SH[LZ[UL^Z������WYVTZ�ÄUHS�ÄN\YLZ
Bonnaroo. (2014) Food truck oasis. Retrieved October 10, 2014, from http://www.bonnaroo.com/news/food-truck-oasis
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:[H[PZ[PJZ�*HUHKH����������6JJ\WH[PVU�¶�5H[PVUHS�6JJ\WH[PVUHS�*SHZZPÄJH[PVU��56*�������������OPNOLZ[�JLY[PÄJH[L��KPWSVTH�VY�KLNYLL�������THQVY�ÄLSK�VM�Z[\K`�¶�*SHZZPÄJH[PVU�VM�0UZ[Y\J[PVUHS�7YVNYHTZ��JPW�������������HNL�NYV\WZ����)��HUK�ZL_�����MVY�[OL�employed labour force age. Ottawa, Ont: Statistics Canada. Canadian Council on Social Development Community Data Pro-NYHT�BKPZ[YPI\[VYD��9L[YPL]LK�6J[VILY����������MYVT�O[[W!��JVTT\UP[`KH[H�JH�JVU[LU[�VJJ\WH[PVU�UH[PVUHS�VJJ\WH[PVUHS�JSHZZPÄ-cation-noc-2011-691-class-worker-5-age-groups-13b
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appendix
Inglewood community surrounded by 18-24 year olds