honcho commercial pvt ltd qms overview jan’2015. 2 copyright © capgemini 2013. all rights...
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HONCHO COMMERCIAL PVT LTD
QMS OverviewJan’2015
2Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
What is Quality?
Quality is not an act, it is a habit. Aristotle
Quality means doing it right when no one is looking.
Henry Ford
I have offended God and mankind because my work didn't reach the quality it
should have. Leonardo da Vinci
Quality is the result of a carefully constructed cultural environment.
It has to be the fabric of the organization, not part of the
fabric. Phil Crosby
Quality is everyone's responsibility.
W. Edwards Deming
Quality is not only right, it is free. And it is not only free, it is the most profitable product
line we have. Harold S. Geneen
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Quality is the degree to which product or service possesses a desired combination of attributes –
– C: Capability (F: Functionality)
– U: Usability
– S: Scalability
– P: Performance (E: Efficiency)
– R: Reliability
– I: Install-ability (P: Portability)
– S: Security
– M: Maintainability
Two views of Quality –
– Producer’s view: Meeting Requirements
– Customer’s view: Fit for use
What is Quality?
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Quality Management System
Set of policies, processes and procedures required for planning and execution
in the core business area (Production / Development / Service) of an organization.
Integrates the various internal processes within the organization and intends
to provide a process approach for project execution.
Enables the organizations to identify,
measure, control and improve the various core
business processes that will ultimately lead to
improved business performance.
Quality Management System is a repository
of processes, best practices, measurement
data collated.
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QMS - Components
Quality Manual
Methods and
Processes
Guidelines, Checklists, Templates
Records. Documents validating that the QMS
requirements have been met
Level 1
Level 2
Level 3
Level 4
• Quality Policy• Roles & responsibility• Management Reviews • Quality Planning
• Engagement Management• Engineering Processes • Support Functions
• Governance Plan• Design Document• Source Code• Metrics Sheet
• SMR• Audit Report• Review Log• Status Report
Engagement Types Essential Processes
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Quality Management System – Implementation
Policies
Process
Guideline ChecklistsTemplates
Data
Aligned with business objectives
What to do?
How to do?
Metrics MetricsMetrics
Management Information
Indicators?
Decision making
Results?
Process
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Benefits of QMS
Increases
• Estimate Accuracy
• Reusability of work Objects
• Quality of work Product
• Ability to manage RiskDecreases
• Defects via early detection and removal
• Effort (in rework of defects & gained productivity)
• Overall cost of project
• Overall delivery cycle time & time to market
• Project ramp-up time
Helps In
• Process Standardization
• Creating Transparency
• Uniformity in Mechanism
• Competitive edge for Marketing
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Quality Policy and Quality Manual
We use repeatable processes to sell and deliver
predictable and Industrialized solutions to our
clients. We strive to achieve continual Improvement
in our Products.
Sample Quality Policy
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What is CMMI ?
One path enables organizations to incrementally improve processes corresponding to an individual process area (or group of process areas) selected by the organization.
The other path enables organizations to improve a set of related processes by incrementally addressing successive sets of process areas.
Comparison of Capability and Maturity Levels
LevelContinuous Representation byCapability Levels
Staged Representation byMaturity Levels
Level 0 Incomplete Level 1 Performed InitialLevel 2 Managed ManagedLevel 3 Defined Defined
Level 4 Quantitatively Managed
Level 5 Optimizing
Capability & Maturity Model Integrated. CMMI supports two improvement paths
using levels.
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CMMI Maturity Levels
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CMMI Constellations
CMMI ACQCMMI DEV
CMMI-SVC
CMMI-SVC provides guidance for those providing services within organizations and to external customers
CMMI-ACQ
CMMI-ACQ provides guidance to enable informed and decisive acquisition leadership
CMMI SVC
16 CommonProcess Areas
CMMI-DEV
CMMI-DEV provides guidance for measuring, monitoring and managing development processes
DEV - DevelopmentSVC - ServicesACQ - Acquisition
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CMMi Process Areas
Level / Category
Project Management
Process Management
Engineering Support
Level 1 (Initial)
Level 2 (Managed)
1. Project Planning2. Project Monitoring and Control3. Supplier Agreement Management4. Requirements Management
1. Process and Product Quality Assurance2. Configuration Management3. Measurement and Analysis
Level 3 (Defined)
1. Integrated Project Management2. Risk Management
1. Organizational Process Definition2. Organizational Process Focus3. Organizational Training
1. Requirements Development2. Technical Solution3. Validation4. Verification5. Product Integration
1. Decision Analysis and Resolution
Level 4 (Quantitatively Managed)
1. Organizational Process Performance
1. Quantitative Project Management
Level 5 (Optimizing)
1. Organizational Performance Management
1. Causal Analysis and Resolution
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Mapping – CMMi to ISO
S.No Processes CMMI ISO 9001 Remarks
1Process Management
1. Organizational Process Definition (L3)
QMS General 4.0 QMS Compilation
2 1. Organizational Process Focus (L3) Management Review 5.0 3 1. Organizational Training (L3) Resource Management 6.0 Training & Skills Mgt
4Project Management
1. Project Planning (L2)2. Project Monitoring and Control (L2)3. Integrated Project Management (L3)4. Risk Management (L3)5. Requirements Management (L2)
Product Realization 7.0SDLC ProcessLife cycle
5Software Development Process
1. Requirements Development (L3)2. Technical Solution (L3)3. Product Integration (L3)4. Validation (L3)
Product Realization 7.0Software Development Process
6
Support
1. Configuration Management (L2) QMS General 4.0Configuration & Document Control
71. Process and Product Quality Assurance (L2)
Measurement 8.0
QA Process, Internal Quality Audit,Nonconforming/ findings,Corrective & Preventive Actions
8 1. Measurement and Analysis (L2) Measurement 8.0 Metrics Process
91. Decision Analysis and Resolution (L3)
NA Decision Making Process
10Quality Manual NA Management Review 5.0 11Facilities 1. Integrated Project Management (L3) Resource Management 6.0
12Purchase1. Supplier Agreement Management (L2)
Product Realization 7.0 Procurement/ Supplier Process
13Review Process 1. Verification (L3) Product Realization 7.0 Testing Process
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Time Allotment
Item Type Time Slot Mandatory Member
What is QMS Overview 10.00 – 10.40 All Key Members (including Management Representative)
Break 10 mins
Project Management Process 10.50 – 11.30 SEPG, QA SPOC
Project Management Templates 11.30 – 12:00 SEPG, QA SPOC
Break 10 mins
Process Management Process 12.10 – 12.45 SEPG, QA SPOC
Process Management Templates 12.45 – 13.15 SEPG, QA SPOC
Lunch Break 13.15 – 13.45
Support Practices Process 13.45 – 14.15 SEPG, QA SPOC
Support Practices Template 14.15 – 14.50 SEPG, QA SPOC
Break 10 mins
Engineering (SDLC) Process 15.00 – 15.30 SEPG, QA SPOC
Engineering (SDLC) Templates 15.30 – 16.00 SEPG, QA SPOC
Clarifications/ Discussion - Role Performance , Quality Policy and Quality Objectives etc
16:00 – 17.30 All Key Members (including Management Representative)
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Each activity should be time-box driven (as mentioned in previous slide)
Thank You
The information contained in this presentation is proprietary.© 2012 Capgemini. All rights reserved.
www.capgemini.com
About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion.Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.
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