hnc/d administration and it integration of units/topics dawn hayes
TRANSCRIPT
HNC/D Administration and ITHNC/D Administration and ITIntegration of Units/Topics
Dawn Hayes
Aim of WorkshopAim of Workshop
To share experience of integration within the new HN framework
To look at the impact of integration from a learner’s perspective
To explore opportunities for further integration
Example from New HN FrameworkExample from New HN Framework
Creating a Culture of Customer Care (DJ42 34)– Outcome 3
Communications (DE3N 34)– Outcome 2
Customer Care
Communications
Integrated Learning OutcomesIntegrated Learning Outcomes
Customer Care (Outcome 3)– Evaluate a customer care strategy for an
organisation
Communications (Outcome 2)– Produce complex written documents
Holistic AssessmentHolistic Assessment
Open BookReport
What were the challenges?What were the challenges?
Ensuring learners understood the collective assessment requirements and met the criteria for all Outcomes
Different lecturers delivering the integrated units
What made integration a success?What made integration a success?
Close liaison with servicing staff
Clear guidelines issued to learners
Mutual guidance provided on an ongoing basis
Existing course team culture
BenefitsBenefits
Delivery:
– Collaboration– Sharing of best practice– Combined preparation and guidance
BenefitsBenefits
Learner’s perspective:
– Wider application of knowledge/understanding– Reduced assessment workload– Improved comprehension– Cross contextualisation
The way forwardThe way forward
To explore further integration opportunities to:
– Increase enhancement of the learning experience
– To deepen learners appreciation of holistic business problems
– To pave the way towards collaborative learning and delivery methodologies