History

6/1/2006 5/1/2012

June 2006AQP Application

Approved

October 2006CQ: Phase III

(Small Group Tryouts)

December 2006CQ: Phase IV

(Initial Operations)

January 2007Training Under

AQP Begins

December 2007Security Training

Integration

April 2009IQ: Phase III

(Small Group Tryouts)

May 2009AQ: Phase III

(Small Group Tryouts)

June 2009IQ: Phase IV

(Initial Operations)

November 2009AQ: Phase IV

(Initial Operations)

July 2010CQ: Phase V

(Continuing Operations)

February 2011I & Q: Phase III

(Small Group Tryouts)

April 2011I & Q: Phase IV

(Initial Operations)

May 2012Fly Together!

Single Operating Certificate

2010

MergerAnnounced

2008

History

In-Flight Entertainment (IFE) Trainer

IFE TrainerIn-Flight Entertainment is a key selling point for most airlines.

For Delta, it is part of what we define as “legendary customer service.”

IFE Trainer

IFE TrainerScope

• Five different IFE configurations

Types of Scenarios

• Playground – No Scenario• Tutorials• Reset Scenarios

IFE TrainerContinuing Qualification

The IFE Trainer was part of a multi-faceted approach that included:

• Computer-Based Training• Instructor-Led Training

IFE TrainerInitial Training

Ability to participate in “hands-on” training on IFE systems prior to stepping onboard the students’ first flight as a flight attendant.

IFE TrainerBenefits

• Fewer maintenance issues reported.

• Improved customer service.

• Allowed flight attendants to gain more confidence in troubleshooting system issues.

IFE TrainerContinuing Education

• Download app to an iPad, MAC or PC

• Allows flight attendants to practice at their own pace in their own setting.

Simulator Information Management System (SIMS)

SIMSPurpose

• Eliminate a paper-based system.

• Implement an electronic database to manage and track the maintenance of all In-Flight Service training devices.

SIMSUsed to track:

• Training device discrepancies• Preventative maintenance• Annual FAA certification• Maintenance time• Training lost time

Locations:

• Atlanta Training Center• Salt Lake City Training Center• Miscellaneous locations

Over 21,000 flight attendants and In-Flight Service leaders utilize over 160 training devices in these locations.

SIMS When certain pre-defined rules are established, the system will auto-generate maintenance related emails to pre-defined individuals or groups.

Generate reports for weekly, monthly and annual preventative maintenance tasks.

SIMSBenefits

• Labor savings

• Line-of-sight awareness to stakeholders

• Greater ability to analyze and trend issues

• Preventative maintenance

WELCOME

eGRADE• Last step in completing In-Flight Service integration

• Standardize and enhance the Flight Attendant AQP database system

• Currently, the flight attendant training data collection process utilizes a paper gradesheet for data collection

o In-Flight Service Learning prints the gradesheets before every training class

o Instructors carry the grade sheets throughout the training process and fill in grading data as they evaluate students

eGRADE• Instructors are constantly mobile throughout the grading process. For example, Continuing Qualification training is spread out over 4 different levels in the Atlanta Training Center

DashboardThe purpose of the dashboard screen is to display a view of training taking place and provide the user with navigational ability.

This view and ability will be for all training that is taking place on the current date and location based upon what was previously chosen from the select class screen.

DashboardThe dashboard will always begin with all the courses displayed with a white color code, because no data has been collected or saved at the start. Once any data is collected and saved (whether it is evaluation data or attendance data) the dashboard will update its self with the appropriate color code to represent the current status.

DashboardThe dashboard also provides a number reference under each color status for an overall view of results for that section.

DashboardYou can choose at the top of the screen selection, student or course to receive the dashboard view that you want. Based on these options and which one is selected, the dashboard will provide you with the appropriate screen.

DashboardYou are able to filter down from section to module to group (if groups are determined) by simply touching the arrow. When the arrow option disappears, you have filtered down as far as possible.

ValidationeGrade provides multiple levels of validation and will eliminate manual validation processes that currently exist with paper gradesheets.

Instructor NotesAlong with the gradesheet, instructors carry various reference documents that must be used during each training event.

• Instructor notes

• Deviation and error code tables

The material includes everything from verbiage that is required by the instructor to speak at each drill, to error codes that must be recorded when the drill has failed.

Benefits• Convenience of having one location for instructor notes and grading

• Ability to capture training data and validate in actual time

• Improved accuracy with the elimination of many current mistakes

• Environmentally friendly

• Less time constraints allowing for a stronger focus on the student

• Instant curriculum updates and revisions

• The electronic system has a knowledge of a student’s qualifications

Michelle L. FarkasGeneral Manager – In-Flight Service Advanced Qualification Program

Work Phone: (404)715-1174Email: michelle.farkas@delta.com