hilton slideshow
TRANSCRIPT
Distribute Happy Hour post cards to local businesses.
Place advertising materials in every room.
Hand out Happy Hour post card at check-in.
Employee Training
• Must have complete knowledge of the menu ingredients, preparation techniques, allergens.
• Must have complete knowledge of beer, wine and spirit selections along with food pairings.
• Must know details of weekly and special events.
• Know when and how to upsell – wine, spirits, appetizers, dessert.