Hilton Newcastle Gateshead

Hotel Accessibility Pack

Hotel Accessibility Pack Thank you for considering Hilton Newcastle Gateshead. We are pleased to give you with some information regarding our hotel that you may find useful when planning your visit to NewcastleGateshead.

Arriving at the Hotel • All guests use the main entrance of the hotel off Bottle Bank, Gateshead.

There are no steps and the ground is paved. • The main entrance has an automatic revolving door, with two side doors.

After 12pm the front doors are locked and access is via a night bell. • There is a turning circle outside the main entrance. This is for dropping

off and picking up only, please do not leave you car here. Concierge are available to park your vehicle for you if needed. Alternatively, proceed to the car park and use the direct entrance to the hotel.

• The entrance to the car park is past the turning circle on the right, below

the hotel. There are 168 spaces, of which 10 are for blue badge holders. These are on all floors and are close to the doorway to the lifts. The hotel lobby is on the ground floor.

• If you need help with luggage, equipment or any guidance, our Concierge

and Reception teams are on duty 24 hours a day. The Concierge Desk is in the lobby to the right of the main entrance.

• A Metro train service is available from Newcastle Central train station to

Gateshead town centre. From here, there is a 10 minute walk to the hotel via Gateshead High Street. Please note it ends in a steep slope to the hotel’s turning circle on the left.

Welcome and Reception

• There are no steps in the main lobby area.

• If you arrive from the car park by the lift, as you leave the lift, go out of the swing doors to the hotel turning circle. The main entrance is on the right.

• Concierge is immediately on your right as you enter from the main hotel entrance and the front desk is in front of you. There are a number of seating areas in reception. To the left of the main entrance are the lifts to all bedroom floors and meeting rooms.

• The surfaces on the ground floor are marble, with a wooden floor leading

into the Windows Bar and Restaurant area and carpeted areas in our Gateshead Foyer & Suite.

• The Reception area is light and bright and is dominated by large glass

doors and windows which open out onto a balcony area for guests to see the iconic Tyne Bridge.

• Check-in is at the main Reception Desks, which are 1m 10cm high. However, if you ask, a member of staff will also be able to come to the seating area to assist with your check-in.

• The induction loop is at the far right hand Reception Desk.

• When you check in, our Reception team will explain about our evacuation policy and provide you with your own individual Personal Emergency Evacuation Plan.

• The Windows on the Tyne Bar & Lounge and Restaurant are on the left, past the lifts. There are no steps or doors as you enter these areas.

Additional Services • Should you wish to order a newspaper, you may do so by requesting

upon check in or by dialing "0" on your telephone. Your newspaper will then be delivered to your room and left outside your bedroom door.

• You can order wake-up calls through the Reception team. Alternatively, they can be set in your room by using either the telephone, television or your radio alarm clock.

• Every guest room contains a Guest Directory that contains information regarding the facilities in the hotel. For additional assistance to use the Directory, please contact a team member or Reception by dialing ‘0’ from your bedroom telephone.

Toilet facilities • There are two sets of public toilets in the hotel. One set is in the Meeting

Floor on floor minus 1. You can get to this from the lifts in reception. There is another set between the Windows Bar & Lounge and the Windows Restaurant, on the ground floor. Both have accessible toilets.

Phones & Cash machine • The public phones are located in Reception, to the right of the Reception

area, behind a partial glass wall.

• The hotel has a cash dispenser close to reception, to the right of the desks, behind a partial glass wall. There is a charge for taking money from this machine.

Getting round the Hotel • We have three guest lifts, all have an announcement system to let you

know what floor you are on and tactile (with markings which can be felt) buttons at the regulation height.

• The lifts have mirrors on the right and left walls.

• The lift floors are tiled in marble.

Business Centre & Conference Facilities • From Reception, go to floor minus 1 using the lifts on the left as you face

Reception. The floor is carpeted and the Business Centre is straight ahead and to the right. Access is open plan.

• The Business Centre has someone on duty from 7am until 7pm, Monday to Friday and on Saturday, 9am until 5pm.

• The Business Centre Co-ordinator will be able to arrange for any photocopying or business services.

• The Business Centre has a desk with two PCs and printing facilities. Use of the computers is complimentary, however if you wish to access the internet, a card must be purchased from Reception located on the Ground Floor.

• We have 10 Hilton Meeting Rooms located on floor minus 1, including one which is a dedicated Boardroom.

• These rooms are accessible for all visitors and we would ask you to make

our team aware of any special needs you might have.

• Our conference team will be able to provide you and your guests with a

Personal Emergency Evacuation Plan. • There is an accessible toilet on the Meetings Floor, in the corridor on

your left after the Business Centre and has hand rails, a pull-cord panic alarm and a lowered washbasin.

• Our Gateshead Suite is our largest suite, located on the ground floor and

can seat upto 500 guests, theatre style.

• This Suite can be split into 3 separate areas and are accessed through double doors.

• The Gateshead Suite is accessed via the Gateshead Foyer. There is carpeting throughout both areas.

LivingWell Health Club

• The hotel has a LivingWell Health Club located on floor minus 1, which is accessible via the guest lifts. The doorways into the Club are solid fire doors, which can be heavy, we can help with this if required.

• The Health Club is manned by the health & fitness team and is available to offer any assistance when needed.

• To gain entry to the Health Club, please visit the Club Reception with your hotel key card, sign in and our team will assist you with the completion of a Personal Emergency Evacuation Plan.

• Our club contains a swimming pool, a sauna, steam room, whirlpool spa and a cardio vascular workout area. The floor in the entrance to the gym is wooden and has specialised rubber impact padded flooring around the equipment, with tiling around the pool area.

• There is an accessible changing room located to the right of the Club Reception desk. The changing room consists of an accessible shower cubical, a toilet and a panic button.

• We provide fresh towels from the Club Reception. Please remember to bring a £1 coin with you for use of the lockers.

• The cardio workout area contains 4 bikes, 2 cross-trainers, 4 treadmills, 4 upper body resistance machines, 3 lower body weight machines, an arm bike, a multi use weight machine and an exercise area.

• The exercise machines are located in front of the windows. The weight machines are set along the back mirrored wall.

• A water dispenser is provided in the gym.

• The pool is under CCTV which is manned by the LivingWell team.

• The pool is 1.25m deep throughout and has two ladders for entry, one at

each end both with 3 steps. We have a pool hoist should guests require it and the team are available to offer help when needed.

• The whirlpool spa has a seating area all the way around. The pool

temperature operates at 29oc and the spa at 36oc. There is a shower located on the poolside between the steam room and sauna.

• Panic buttons are located in the accessible changing room, 1 in the gym, 2 on the poolside, 1 in the sauna and 1 in the steam room.

Windows on the Tyne Bar & Lounge and Restaurant • Windows Bar is located on the Ground Floor. The bar is an extension of

the open-plan main Reception area.

• After leaving the lift, turn left, and the Windows Bar is straight ahead on the left.

• The main walkway in this area is marble. The seating area to the right has a wooden floor. Around the Bar area are tall chairs and tables.

• Once in the Bar & Lounge, the Restaurant is straight ahead with the main Bar to your left. The Restaurant welcome desk is directly ahead of you after the Bar.

• The accessible toilet is on the left, after the Bar and before the Restaurant desk and has a pull-cord panic alarm.

• We offer table service in both the Restaurant and Bar.

• We can provide the menus in large print if required.

Bedrooms • We have twelve accessible double bedrooms, some with wheel-in

showers.

• The accessible rooms are on all floors.

All accessible rooms have: Bathroom facilities

• Grab rails on both sides of the toilet • A higher level toilet • Low-mount towel storage and shelving • A low-level sink • The bathroom floor is tiled • An emergency call button • Easy-grip handles on all taps and the toilet flush

Bedroom facilities • A double bed • A low-level spyhole in the bedroom door • Wider doors (830mm) • A low-mount climate-control panel • A phone at your bedside • A bedside control panel for the room lights • An emergency pull cord • A flashing beacon (fire alarm) • A vibrating pad under your pillow

• Your room will have a chair at the desk, a comfy chair and a coffee table.

If you need more space in your room, we can remove any of these items.

• Please contact either Reservations, before your stay, or Housekeeping once you have arrived at the hotel, to arrange for furniture to be moved.

In an emergency • If the alarm bell rings, this will be a continuous siren-like sound. If you

are in your room, please stay there.

• We will send a staff member to your room immediately. He or she will knock on your door, and enter once they have identified themselves to you. They will then help you either to a safe area in the hotel or out of the building.

• If we help you to a safe point, please wait until we give you further instructions. When you leave your room, please do not stop to collect your personal belongings, other than medication that you may need.

• There are safe areas are on all floors.

• We structure the evacuation to help people who are nearest to the fire.

If we move you to a safe area and you are waiting, this will be because you are in no immediate danger.

• If we need to use the fire stairs, we will transfer you into a lightweight evacuation chair and carry you down the stairs and outside.

• If a member of staff does not reach your room, carefully open the door and check your exit to the safe area. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. As soon as the fire brigade arrive, we will tell them your room number.

• Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room.

• If the fire is in your room, get out and close the door behind you, breaking a fire alarm, if possible, on your way out.

• We test the emergency alarms on Sundays at 2pm. The siren will sound for no more than one minute.

Other information • For extra help before you arrive, please contact our Reservations

department on 0191 490 9700.

• If you need any help during your stay, you can contact our Duty Manager on extension 750 or one of our Reception team.

Our policy statement on disability

Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please send them through to our Guest Disability Assistance team;

toll free UK: 00800 6644 5866 (Monday to Friday – UK 9am - 5pm)

email: guest.disability.assistance@hilton.com

or

For all other general enquiries or reservations please telephone our Reservations and General Enquiries via:

Toll free UK: 0800 0884 333

USA: +1 972 866 5976 We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the hotel, please contact us on 0191 490 9700 and we look forward to welcoming you to Hilton Newcastle Gateshead and making your stay an enjoyable one.