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High Performance Work Place

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Early History

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Changing Times

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Today

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Integrity & HonestyTruth Stewardship & Initiative Whole Person Servant LeadershipChange Core Values

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HPWP Successful organizations that want to move to the next step are changing their approach toward people. WHY?

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HPWP Profits vs. People 80% of what any organization does can be done equally well by any other organization; competitive success depends entirely upon the other 20%---which is people.

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HPWP Why are Organizations Changing People are the Key Asset The Workforce is Changing Traditional Methods are Less Effective

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HPWP Traditional Assumptions People by Nature Lack integrity Are fundamentally lazy and desire to work as little as possible Avoid responsibility Are not interested in achievement Are incapable of directing their own behavior Are indifferent to organization needs Prefer to be directed by others Avoid making decisions whenever possible Are not very bright

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HPWP Adversarial Relationships Us vs. Them

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HPWP Symptoms of Disharmony Absenteeism Tardiness Turnover Low Productivity Frequent Accidents Discrimination Charges Low Morale Theft Vandalism Spoilage/Damage Low Quality Unionization

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Symptoms of Harmony Workers Comp MOD 45% Decrease 20081.85 2012.98 Turnover66% Decrease Productivity Receiving103% Increase Shipping 30% Increase Inventory Control Losses 94% Decrease

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HPWP A Different Approach Contrast This With What it Could Be

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HPWP A Different Approach A Philosophy based in the belief that Approximately 95% of All Employees at All Levels are Responsible Workers and Good People Most of our Management Policies and Practices were Focused on Protecting PDC from the 5% Marginal Employee Group When these Policies and Practices were Applied and Enforced Equally to All, They had a Negative Impact on the 95%.

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HPWP Lets define the 5%er Someone whose motives are not good Their goal is to work as little as possible and to get away with as much as possible They are not a team player and are not trustworthy How many 5%ers work for you?

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HPWP High Performance Work Place Its a Work Place that fosters maximum performance and is supported by the following 8 key elements: 1. Positive Assumptions about People 2. Identification & Elimination of Negatives 3. Mutual Trust & Respect 4. Open, Two-Way, Adult-to-Adult Communication 5. Training and Development 6. Employee Involvement & Empowerment 7. Competitive Wages and Benefits 8. High Expectations

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Positive Assumptions About People HPWP People by Nature Have Integrity Work Hard toward Objectives to which they are Committed Assume Responsibility with those Commitments Desire to Achieve Are Capable of Directing their own behavior Want the Organization to Succeed Are Not Passive or Submissive Will Make Decisions Within their Commitments Are Bright

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Positive Assumptions About People HPWP One Standard of Conduct Every associate is expected to act in the best interest of Pate Dawson Company and his/her fellow associates.

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Identification & Elimination of Negatives HPWP A Negative is defined as: Anything that minimizes vs. maximizes a persons feeling of VALUE to the organization.

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Identification & Elimination of Negatives HPWP Negatives take Four Forms: Management Behavior based on Negative Assumptions Policies/Practices created for the 5%ers Creation of a Two-Class Citizenship Culture Disproportionate attention to equipment and facilities vs. PEOPLE

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Mutual Trust & Respect HPWP APPLICATIONS Elimination of Traditional Management Practices Probationary Period Behavior-based work policies and rules Security checks on all bags in/out Locked cabinets, doors and segregated building access Progressive Discipline Designated number of annual sick leave/days Etc.

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Open, Two-Way, Adult-to-Adult Communication The way you talk to a neighbor you like Open: We are not trying to hide anything No Secrets Adult-to-Adult: We are all adults Two-way: You get better understanding, more involvement, and a better outcome

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Training HPWP The time and dollars invested in personal and professional development reflects an organizations VALUE for its people

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Employee Involvement & Empowerment People should be involved in every decision that affects them

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Employee Involvement & Empowerment Opportunities for Employee Involvement Setting Performance Goals and Objectives Productivity, Quality, Safety, Scheduling Problems and Solutions Development of Team Work Policies, Practices & Standards New Team Member Selection/Hiring Teams Termination of 5%ers

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Competitive Wages & Benefits Objective is to make it a non-issue Surveys conducted/researched annually All market data and range data open to all employees

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High Expectations HPWP The first 7 elements guarantee: Employee loyalty and retention Excellent community reputation Ability to attract the best people High Expectations guarantees: High Performance

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Bottom Line Philosophy HPWP Building PROFITS with

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HPWP We Couldnt Change Our People

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HPWP We DID Change The Environment in which Our People Function

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HPWP Then Helped Them Change Themselves

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