eSPap | Entidade de Serviços Partilhados

da Administração Pública, I. P.

Helping to streamline an Entire Country

(A Gartner BPM case study)

Leading provider of BPM solutions with 18 + years experience

Global software company, offices and business partners w/w

Global customers, millions of users

Bloor – BPMS Champions

IDC – BPMS Major Player

Gartner 2014 iBPMS Magic Quadrant Vendor

Microsoft Premier BPM & SOA Partner

TAP, Business Critical SharePoint & Dynamics CRM

Commitment to your BPM project success - trusted BPM

partner with an impressive deployment record

Click to edit Master title styleAbout PNMsoft….

BPM and Workflows is our sole focus

Many organisations around the world use Sequence to support

their business processes.

Many of our clients run core, or mission critical processes

demonstrating high usage and large volume of data

transactions

PNMsoft are known for high deployment rate and successful

deployment methodology

PNMsoft have a comprehensive support structure to provide

guidance (design, architecture reviews etc) as well as best

practices advice to our business partners and customers

worldwide.

to edit Master title styleExperience & Track Record

to edit Master title stylePNMsoft customers include..

to edit Master title stylePNMsoft customers include..

And many, many more..

The #1 BPM suite

for

Sequence™

The eSPap Programme

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Background

In May 2007 GeRAP, a company fully owned by the Portuguese Ministry of

Finance was created with the mandate of implementing a Shared Service

Solution for Financial and Human Resources Management for the 450 entities

and over 500,000 workers the central public administration.

The project was driven by the needs to reform the public sector and respond

to financial and change /agility pressures.

The goals of phase 1 were to put in place the Financial System with a limited

deployment in five entities within the Ministry of Finance.

Phase 2 goals were for the subsequent deployment to the entire public

administration for both Finance & HR processes.

.

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Scope

A new benchmark for Shared Services in Public Administration

Build an integrated solution able to deploy quality financial and human

resources management services in both modes:

Shared Services

Shared Platform

The solution must be;

Business User Focussed / Agile - Able to quickly adjust to changing

business requirements

Efficient enable continuous improvement by monitoring processes

Open & Interoperable

Cost Effective with a low TCO & consistent with private cloud principles

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PA Challenges

Landscape

20 different purchasing systems

15 different salary management systems

Limited metrics & management information

Poor quality, aging & obsolete system

High maintenance cost

Many different processes

High level of complexity, usually multiple screens/ systems for the end

users to complete a task

Challenges

The need to streamline & standardize processes and interfaces

Integrate data and solutions

Rationalize costs

Deliver reliable management information

Build a customer driven SLA based relationship

Overcome negative perception of former experiences in providing Public

Administration with common services and solutions.

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BPM - A Transformational Approach

A vision and architecture to radically transform and simplify the operations

came about in 2009.

A BPM and SOA approach delivered through a private cloud

PNMsoft selected through technical evaluations as the BPM platform –

partnering with Microsoft

The strategy would enable the PA to;

Simplify complex operations & reduce demands on skills & training effort

Look to use alternatives technology and make cost-savings compared to

the existing ERP platform (reduce licencing costs)

Support a large number of human-centric operations (processes) as

opposed to machine-centric translations

Provide rapid application development for faster time to solution, minimal

coding, supports frequent changes

Leverage existing Microsoft technologies, improve the user experience,

reduce learning overheads

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Current Statistics

Finance

• 10,000 + users

• 350 Organisms/ departments

• 20 processes automated and in production

• Proposta de Aquisição de Bens ou Serviços

• Fluxo de Aprovação de Faturas e Receção de Bens

• Pedido de Lançamento de Faturas

• Gestão de Dados Mestr -Material, Fornecedor, Cliente, Item Financeiro

• 3,000 new workflow instances created per day

HR

• eSPap internal use ( rollout underway to other organisms)

• 300 users

• 2 processes automated in production with many more under development or

in the pipeline

• Alterar Dados: pessoais, familiares e fiscais

• Definir ou Alterar Plano de Férias

·

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Programme Achievements

› Simplified user experience ( 7 ERP screens consolidated into 1 SharePoint portal).

› Reduced errors, duplications and rework

› Users have access to more and better information, single point of data capture,

self- service processes.

› Improved quality and accuracy in management information.

› Cost reduction in licensing fees, system maintenance and upgrades.

› Cost reduction due to integrated solution for PA.

› Best practices, process normalization and Regulatory compliance for public

sector.

› Solution can be updated in accordance with legislative developments, business

changes. best practices - whilst reducing the impact on the users and the

business processes.

› Providing all partners with just in time (JIT) finance information therefore

enhanced management and control capacity.

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Architecture

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User Portal

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Example Web Form

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Example Web Form

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Labels are left-aligned

horizontally and middle-

aligned vertically

Fields are left-aligned

1 <br/>

here

Effective date is in a

table, with 1 row,

right aligned to this

edge

Grid has width 100%

Notice the

space here

No margin

here

No margin

around the grid

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All history popups

follow the same

structure

Centered on

the screen

Transfer

button

No margins

between the

controls and popup

edge

Grid has width

100%

1 empty line

above the

buttons

Buttons are right

aligned to the

popup edge

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Process Modelling Environment

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Take a Test-Drive in the Cloud

and see your Business

Processes in motion...