Heart of England NHS Foundation Trust

BHH Division National Survey Outcomes & Staff Engagement, 2012

With comparison where applicable:Heart of England NHS Foundation Trust Overall (plus trend)

During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data (which we haven’t been able to do before). ‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data.

Therefore, you will find in this report: •Your 2012 National Engagement Score for your directorate•Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local Engagement Score (if available) The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys. We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard. For information about staff engagement, please visit NHS Employers website http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit You may also wish to read reports by David McLeod

Engagement Scores

BHH Division National Results 2012 Local Engagement 2012

OVERALL 74% -

Accident & Emergency 73% 65%Acute Medicine BHH 73% 56%Admissions & Discharge BHH 77% 68%Cardiology 74% 61%Clinical Haem / Oncology 71% 59%Elderly Medicine BHH 73% 55%General Surgery BHH 76% 62%Renal 73% 61%Respiratory Medicine 74% 62%Thoracic Surgery 80% 81%

Urology 72% 48%Vascular Surgery 71% 53%

Trust Overall Employee Engagement Scores

Key FindingsBHH Division KF01 - Satisfaction with

quality of work and patient care able to deliver

KF02 - Percentage of staff agreeing that their role makes a difference to patients

KF03 - Work pressure felt by staff

OVERALL 79% 92% 63%Accident & Emergency

79% 91% 66%

Acute Medicine BHH

76% 94% 72%

Ads & Discharge BHH

82% 92% 58%

Cardiology 83% 92% 60%Clinical Haem / Onc 72% 98% 69%Elderly Medicine BHH

67% 86% 64%

General Surgery BHH

71% 91% 65%

Renal 94% 89% 57%Respiratory Medicine

79% 91% 61%

Thoracic Surgery 71% 100% 56%Urology 73% 94% 67%Vascular Surgery 91% 100% 59%

Key FindingsBHH Division KF04 -

Effective team working

Kf05 - Percentage of staff working extra hours

KF06 -Percentage of staff receiving job-relevant training, learning or development in last 12 months

OVERALL 72% 72% 77%Accident & Emergency

73% 73% 76%

Acute Medicine BHH

71% 58% 69%

Ads & Discharge BHH

75% 73% 77%

Cardiology 67% 72% 79%Clinical Haem / Onc 77% 76% 67%Elderly Medicine BHH

68% 71% 71%

General Surgery BHH

77% 78% 83%

Renal 67% 67% 76%Respiratory Medicine

74% 70% 83%

Thoracic Surgery 69% 55% 82%Urology 76% 71% 80%Vascular Surgery 83% 100% 64%

Key FindingsBHH Division KF07 - Percentage of

staff appraised in last 12 months

KF08 - Percentage of staff having well structured appraisals in last 12 months

KF09 - Support from immediate managers

OVERALL 82% 30% 74%Accident & Emergency

81% 35% 73%

Acute Medicine BHH

70% 25% 76%

Ads & Discharge BHH

93% 47% 87%

Cardiology 81% 27% 72%Clinical Haem / Onc 86% 38% 74%Elderly Medicine BHH

86% 19% 79%

General Surgery BHH

85% 29% 74%

Renal 89% 34% 72%Respiratory Medicine

75% 29% 74%

Thoracic Surgery 86% 35% 77%Urology 76% 18% 72%Vascular Surgery 80% 0% 66%

Key FindingsBHH Division KF10 - Percentage of

staff receiving health and safety training in last 12 months

KF11 - Percentage of staff suffering work-related stress in last 12 months

KF12 - Percentage of staff saying hand washing materials are always available

OVERALL 54% 37% 57%Accident & Emergency

57% 39% 58%

Acute Medicine BHH

42% 50% 72%

Ads & Discharge BHH

53% 7% 40%

Cardiology 54% 35% 58%Clinical Haem / Onc 60% 47% 54%Elderly Medicine BHH

52% 50% 57%

General Surgery BHH

64% 38% 56%

Renal 47% 42% 72%5Respiratory Medicine

54% 29% 58%

Thoracic Surgery 64% 17% 48%Urology 53% 41% 41%Vascular Surgery 36% 45% 45%

Key FindingsBHH Division KF13 - Percentage of

staff saying hand washing materials are always available

KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month

KF 15 - Fairness and effectiveness of incident reporting procedures

OVERALL 40% 93% 68%Accident & Emergency

53% 94% 68%

Acute Medicine BHH

42% 88% 71%

Ads & Discharge BHH

20% 100% 66%

Cardiology 32% 89% 66%Clinical Haem / Onc 53% 91% 66%Elderly Medicine BHH

43% 100% 65%

General Surgery BHH

53% 97% 71%

Renal 42% 90% 69%Respiratory Medicine

30% 100% 68%

Thoracic Surgery 17% 67% 70%Urology 53% 88% 66%Vascular Surgery 45% 100% 63%

Key FindingsBHH Division KF16 - Percentage of

staff experiencing physical violence from patients, relatives or public

KF17 -Percentage of staff experiencing physical violence from staff in last 12

KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives

OVERALL 24% 4% 42%Accident & Emergency

35% 6% 74%

Acute Medicine BHH

58% 5% 60%

Ads & Discharge BHH

0% 0% 13%

Cardiology 22% 4% 43%Clinical Haem / Onc 12% 5% 24%Elderly Medicine BHH

48% 10% 67%

General Surgery BHH

30% 5% 42%

Renal 11% 6% 36%Respiratory Medicine

19% 0% 32%

Thoracic Surgery 35% 0% 35%Urology 29% 6% 35%Vascular Surgery 0% 10% 27%

Key FindingsBHH Division KF19 Percentage of

staff experiencing harassment, bullying or abuse from staff

KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell

KF21 Percentage of staff reporting good communication between senior management and staff

OVERALL 31% 29% 24%Accident & Emergency

43% 25% 26%

Acute Medicine BHH

40% 50% 26%

Ads & Discharge BHH

27% 27% 13%

Cardiology 34% 35% 18%Clinical Haem / Onc 37% 30% 33%Elderly Medicine BHH

24% 33% 24%

General Surgery BHH

25% 27% 15%

Renal 34% 30% 30%Respiratory Medicine

26% 28% 25%

Thoracic Surgery 13% 35% 30%Urology 18% 12% 12%Vascular Surgery 20% 9% 27%

Key FindingsBHH Division KF22 Percentage of

staff able to contribute towards improvements at work

KF23 Staff job satisfaction

KF24 Staff recommendation of the trust as a place to work or receive treatment

OVERALL 72% 71% 69%Accident & Emergency

71% 70% 66%

Acute Medicine BHH

74% 68% 64%

Ads & Discharge BHH

80% 81% 71%

Cardiology 71% 69% 69%Clinical Haem / Onc 65% 71% 65%Elderly Medicine BHH

62% 71% 68%

General Surgery BHH

83% 71% 71%

Renal 74% 70% 71%Respiratory Medicine

67% 70% 72%

Thoracic Surgery 73% 77% 78%Urology 71% 67% 65%Vascular Surgery 91% 72% 61%

Key FindingsBHH Division KF25 Staff motivation at

workKF26 Percentage of staff having equality and diversity training in last 12 months

OVERALL 78% 22%Accident & Emergency 76% 27%Acute Medicine BHH 78% 17%Ads & Discharge BHH 83% 7%Cardiology 78% 26%Clinical Haem / Onc 77% 18%Elderly Medicine BHH 79% 22%General Surgery BHH 82% 23%Renal 75% 10%Respiratory Medicine 76% 27%Thoracic Surgery 84% 26%Urology 76% 25%Vascular Surgery 75% 18%

Key FindingsBHH Division KF27 Percentage of staff

believing the trust provides equal opportunities for career progression or promotion

KF28 Percentage of staff experiencing discrimination at work in last 12

OVERALL 83% 19%Accident & Emergency 79% 29%Acute Medicine BHH 67% 30%Ads & Discharge BHH 90% 0%Cardiology 80% 27%Clinical Haem / Onc 87% 9%Elderly Medicine BHH 67% 29%General Surgery BHH 91% 17%Renal 81% 13%Respiratory Medicine 87% 14%Thoracic Surgery 100% 4%Urology 86% 18%Vascular Surgery 71% 9%

Local Engagement Action Plan

• Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results

• Define steps and work plan to achieve objectives - sequential/ parallel and milestones

• Establish a time schedule for each step and overall program - critical path and best/worst case scenarios

• Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties

• Determine all resources required – personnel, materials, services and costs Action plan for(please write in area)

………………………………………………………………

Improvement AreaActions to address improvement area

Timescales Resource required Who is responsible

Be specific. Include brief rationale. Corporate/local focus?

Be specific – avoid generalisations Lead-up, implementation & evaluation timings?

People, required budget, where budget derived?

Individuals & supporting team?

Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.

Further advice & guidance• Stress Policy• NHS Employers – Engagement Tool-kit• Occupational Health Department• Live Well Work Well Website

http://www.heftlivewellworkwell.co.uk/• HR Website• HR Representative• If you wish to view the Trust’s CQC

National Survey report go to http://www.nhsstaffsurveys.com/cms/