healthcarefacilitiesdesign-slnc01

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Certifcate Program

Healthcare Facilities DesignStrategy & Innovatio

eCornell Online ProessionDevelopment Program


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Certifcate Program in

Healthcare Facilities Design:Strategy & Innovation

This certifcate program is

omprised o 6 online courses:

TransormationalExcellence: ChangeLeadership in Healthcare

Strategic Planning orHealthcare Organizations

Revising & ImplementingYour Strategic Plan

Planning & Designing aHealing Environment

Basic Tools or FacilityPlanning

Practice-Based Research

Participants in this program willmaster several skills required o auccessul healthcare leader, including

how to:

Use evidence-based researchtechniques to plan a successulstrategic initiative.

Identiy areas or improvement andpotential growth.

Develop and execute strategic businessgoals.

Hold a strategic retreat to gather data andbuy-in rom stakeholders and other playersin the decision-making process.

Use evidence-based planning and design to

develop an overall strategic acility plan. Be conversant in the planning and design

process in order to ask inormed questionsand make eective decisions during buildingand renovation processes.

CertifiCate Overview

This 6-course online certifcate program in acility design rom Cornell UniversitysCollege o Human Ecology will give you the strategies and knowledge you need toimplement transormational change within any healthcare organization, making it mefcient, sae and patient-centered. But redesigning the healthcare delivery systemrequires changing the very structures and processes o the environment in which heproessionals and organizations unction.

the POwerOfan ivy League CredentiaL

Calling on research and recommendations rom the Institute o Medicines paradishiting book Crossing the Quality Chasm: A New Health System for the 21st Centthe tools and methods taught in this program will prepare healthcare proessionto address some o the leading problems plaguing the healthcare industry todaythat can be addressed through more eective acility design.

imPLement Strategy & innOvatiOnThe program is designed to help you better manage your healthcareorganization, provide top level, patient-centered service, and simultaneouslimprove the bottom line. The curriculum ocuses on strategic planningand acility design, and how to eectively use evidence-based research totransorm and improve a healthcare environment.

Youll learn how to strategically plan or transormational changeincluding: the identifcation o challenges, planning to address channeeds, gathering data related to improvement strategies, gainingstrength through stakeholders, developing strategies specifc toyour organizations core mission, vision and values, and eectivelexecuting your plan. Youll also gain the basic knowledge neederead a blueprint o a proposed acility design or re-design with and accuracy.

whO ShOuLd take thiS CertifiCate?

This program will beneft hospital and other healthcare aciadministrators, C-suite executives, chies o sta, hospitalboards, chie nursing ofcers, department directors and otsignifcant stakeholders in a acility design or re-design/renovation. Will also be relevant to acility managementsta and managers at all levels within a healthcareorganization who may play a role, provide critical eedand/or leadership during the design process. Alsoapplicable to medical personnel and sta who aspire become directors and executives, administrators or otpositions within healthcare leadership.


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Benefts to the Learner

Ater completing this courseparticipants will be able to:

Describe key areas in theU.S. healthcare system inneed o improvement.

Deine transormationalexcellence and howit relates to a systemsapproach to change.

Discuss the role o leadership

in implementing change inhealthcare organizations.

Outline strategies or involvingstakeholders in the changeprocess and communicationprogress.

Identiy at least one change to workon in their own organization, andbegin to develop a strategy or doing so.

Authoring Faculty

Nick A. Fabrizio, PhD

Sponsoring School

Cornell Universitys College o Human Ecology

Total Learning Time

Approximately 3 1/2 hours over a period o 2 weeks

950DanbyRoadSuite150Ithaca,NY1

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Transormational Excellence: ChanLeadership in Healthca

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DescriptionTo be competitive, reduce risk and meet patients needs, hospitals and healthcareorganizations must transorm the way they deliver services and manage change. Identiareas at risk and in need o improvement is the frst step toward making healthcareorganizations operate more efciently and saely.

This coursethe frst in the six-course certifcate program Healthcare FacilitiesDesign: Strategy & Innovationoutlines important problems acing the healthcareindustry, citing them as reasons or enacting transormational change. The courseteaches healthcare leaders and managers how to gather data related to improvemenstrategies and then implement corrective actions designed to improve outcomes andservice delivery. A real-world course project challenges students to explore how andwhy such a transormation occurs by inviting them to identiy and implement onetransormational change in their own healthcare organization.

Who Should Take This Course?This course is intended or those currently working in a supervisory ormanagerial capacity in the healthcare industry, as well as those who wantto move rom positions in general administration to positions in healthcarleadership and administration. The course is also appropriate orproessionals with a background in business and management who are to the healthcare setting.

Administrative directors, department heads, program directors, projectleaders o key initiatives, clinical directors, and chies o sta and serviwill fnd this course appropriate to their needs.

Course FormateCornell takes a problem-based approach to learning, buildingcourses around authentic case studies and scenarios. All courses a

delivered online and are sel-paced. An eCornell instructor leadthe online discussions, grades course projects, and is available tanswer specifc questions about the course content.

This course includes the ollowing module:

Transorming the Organization

The Need or Change

The Goals o Change

Transormational Change


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Create a strategic visionor their organization.

Collect and analyze datato inorm their strategicplanning process.

Identiy areas orimprovement and potentialgrowth.

Authoring Faculty


Sponsoring School

Cornell Universitys College o Humancology

Total Learning Time

Approximately 6 hours over a period o 2 weeks



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DescriptionHealthcare organizations and the proessionals who run them oten approach the tasko management much as a service provider approaches a patient: quickly identiyingthe symptoms or problems, making a diagnosis or analysis, and developing a treatmenplan or solution. While this technique may work when making decisions about day-to-day operations, it is oten inadequate to the task o evaluating the overall health o torganization and making long-term plans or its survival. Eective strategic planningrequires healthcare managers to shit their perspective rom being part o a serviceorganization to being part o a business.

This coursethe second in the six-course certifcate program Healthcare FacilitiesDesign: Strategy & Innovationintroduces students to a strategic planning procestailored to the specifc needs and concerns o healthcare organizations. Participanlearn how to gauge their organizations readiness to undertake a strategic planniprocess; how to develop strategies specifc to their organizations core mission,vision and values; and how to involve both internal and external stakeholders in

the planning process. Participant will also learn how to use a variety o tools antechniques to collect and analyze data and identiy areas in need o improvem

Who Should Take This Course?This course is intended or those currently working in a managerial capaciin the healthcare industry as well as those who want to move rompositions in general administration to positions in healthcare leadershipand administration. High-level healthcare administrators, non-physiciaexecutives, physician executives, and chie medical ofcers will fnd thcourse appropriate to their needs.

Course FormateCornell takes a problem-based approach to learning, buildingcourses around authentic case studies and scenarios. All courses delivered online and are sel-paced. An eCornell instructor leadthe online discussions, grades course projects, and is available answer specifc questions about the course content.

This course includes the ollowing modules:

Strategic Planning and Visioning

Dynamics and Beneits o Strategic Planning

Gauging Your Readiness

Strategic Visioning

Perorming and Organizational Check-Up

Assessing the Organization: Porters 5 Forces

Assessing the Organization: The BCG Matrix

Finding the Gaps

Making a Diagnosis

Strategic Planning or HealthcaOrganizatio

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earners who complete thisourse will be able to:

Develop goals andobjectives related to astrategic initiative and anaction to realize them.

Involve stakeholders inplanning and implementingstrategic plans.

Monitor progress and reine

the strategic plan based onresults.

Authoring Faculty


Sponsoring School


Total Learning TimeApproximately 6 hours over a period o 2 weeks



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Revising & ImplementiYour Strategic Pl

SLN5

DescriptionMany medical groups develop strategic plans that are never ully implemented or wovinto the abric o the organizations mission, vision and operating plans. Other medicagroups develop plans without articulating how their achievement will strengthenthe organization, who is responsible or implementing them, or how progress will bemonitored, measured and reported.

This coursethe third in the six-course certifcate program Healthcare FacilitiesDesign: Strategy & Innovationoutlines how to plan and conduct a strategic retreadesigned to identiy the goals critical to your organizations growth and to construcand implement a plan or achieving them. Learn how to gain the buy-in o importastakeholders and decision makers; explore how the internal and external environmaect strategic plans; and develop the skills to evaluate and refne them continuobased on changes to these environments, to ensure their success.

Who Should Take This Course?This course is intended or those currently working in a supervisory or managecapacity in the healthcare industry, as well as those who want to move rompositions in general administration to positions in healthcare leadership andadministration. High-level healthcare administrators, non-physician executiphysician executives and chie medical ofcers will fnd this course appropto their needs.

Course FormateCornell takes a problem-based approach to learning, building coursearound authentic case studies and scenarios. All courses are delivereonline and are sel-paced. An eCornell instructor leads the onlinediscussions, grades course projects, and is available to answer specquestions about the course content.


Planning a Retreat

Identiying and Involving Stakeholders

Planning to Plan

Conducting a Retreat

At the Retreat

Better Goals and Action Plans

Monitoring and Reining Your Plan

Establishing a Framework or Success

Measuring and Communicating Progress

Correcting Course


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Apply some o the keyevidence pertaining tomajor issues in healthcaretoday.

Participate in planning anddesign projects eectively asan inormed consumer.

Ask inormed questions as a

participant in these projects,leading the team to makebetter decisions.

Recommend ways to use scarceresources available or renovationand design projects to the bestadvantage.

Authoring Faculty

ranklin Becker, PhD

Sponsoring School


Total Learning Time




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Planning & Designing a HealiEnvironme

SLN5

DescriptionNearly every major regional healthcare acility in the United States is in the midst o orplanning a capital improvement project. How can you be sure that such projects in youorganization incorporate best practices and achieve their intended goals? The answer look at the evidence: what are the approaches that other healthcare acilities undertasimilar projects have used that have worked?

This coursethe ourth in the six-course certifcate program Healthcare Facilities DeStrategy & Innovationexplores the use o Evidence-Based Design (EBD) to guide thplanning, design and management o healthcare acilities and systems. Ater this coyou will be a more intelligent and discerning consumers o research evidence andrelated inormation, and be more a productive participant in the planning and desprocess. Youll learn the key steps in the planning and design process with a ocus how the acility aects quality o care and the experience o patients and care-givsta. Case studies illustrate design approaches that lend themselves to patient-centered care and that lead to greater operational efciency and eectiveness.

A course project provides students with the opportunity to apply what theyrelearning to the creation o an outline o a acility plan or their own organiza

Who Should Take This Course?This course is intended or those involved in the conceptual planning o caimprovement projects, including hospital administrators, chies o medicichies o nursing, architects and acilities planners.

Course FormateCornell takes a problem-based approach to learning, building couraround authentic case studies and scenarios. All courses are deliveronline and are sel-paced. An eCornell instructor leads the onlinediscussions, grades course projects, and is available to answer spequestions about the course content.

This course contains the ollowing modules:

The Role o Evidence in Planning & Design

Types o Evidence Used in the Planning & Design Pro

The Strategic Facility Plan

Evidence-Based Design

The Evidence in Evidence-Based Design

Speciic Issues & Evidence-Based Design

Interpreting the Evidence

Implementing EBD

What to Study: Generating Testable Hypothesis

Recommending Design Solutions


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Participate constructivelyin a acility planningproject by beingconversant in the basicplanning and designprocess.

Use practical, hands-onskills or reading symbols,measuring dimensions

and interpreting plans andblueprints.

Develop early conceptual-levelcost estimates and estimates onthe amount o space that couldpotentially be built with a givenbudget.

Make more inormed recommendationsand eedback regarding building andrenovation projects.

Authoring FacultyBrooke Hollis

Sponsoring School


Total Learning Time




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Basic Tools or Facility PlanniSLN5

DescriptionThe process o designing a healthcare acility has a special mission: to have a positiveimpact on its many usersincluding patients, amilies, visitors, nurses, physicians, andother clinical and non-clinical stawhile simultaneously ostering cost-eectiveoperations. To achieve the best outcomes, it is important to involve a variety ostakeholders. An inormed group can help to ensure a more efcient working processwith architects and engineers, and can contribute to stronger, more broadly-based anmore cost-eective decisions.

This coursethe fth in the six-course certifcate program Healthcare Facilities DesStrategy & Innovationintroduces the must-know concepts and related terminoloo healthcare acility planning. The course touches on those aspects o capitalimprovement projects that a manager or stakeholder might encounter in a healthsetting, including working rom a budget to estimate potential sizing o acilitiesestimating costs, and recognizing key eatures o architectural and engineeringdrawings. At the conclusion o the course, you will be a more intelligent consum

o inormation and a more eective participant in the healthcare acility plannand design process.

Who Should Take This Course?This course will be benefcial to current or prospective hospital boardmembers, physicians, medical directors, hospital and healthcare executivenurse managers, and others healthcare mangers and leaders expecting tplay crucial roles in a acility-planning project.

Course FormateCornell takes a problem-based approach to learning, building couaround authentic case studies and scenarios. All courses are deliveonline and are sel-paced. An eCornell instructor leads the onlinediscussions, grades course projects, and is available to answerspecifc questions about the course content.


The Facility Planning & Design Process and EstimatingFacility Space

Overview o Planning/Design Process and SpaceProgramming

Introduction to Cost Estimation

The Design Phase

An Introduction to the Design Phase

Design Drawings

Construction Drawings

The Drawing Package

Keeping On Top o Trends and Issues

Planning Issues & Approaches to Working with theProessional Team

A Look at Innovations & Trends


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Identiy speciic designeaturesboth in existingenvironments and thosebeing proposed or a newprojector which there isa strong rationale or doingsome short-term, project-speciic empirical research.

Formulate testable

hypotheses that link designeatures to desirable outcomesand beneits.

Conduct relatively quick andinexpensive on-site researchstudies.

Better understand and interpretpublished research indings.

Authoring Faculty

ranklin Becker, PhD

Sponsoring School


Total Learning Time




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Practice-Based ResearSLN5

DescriptionWhen a healthcare organization is potentially committing millions o dollars to a capitimprovement project, its critical to ensure that the design conorms to best practices ais likely to achieve the intended results. Its equally important to be able to measure theect o the new acility according to specifc metrics to ensure those results are beingachieved. But reviewing the published Evidence-Based Design (EBD) literature or eveissue or design decision may not be the best use o your time.

The fnal course in the six-course certifcate program Healthcare Facilities Design:Strategy & Innovation, oers practical advice and guidance about how projectparticipants can conduct their own research on a timeline and budget appropriate ta project schedule. It lays out a practical approach to conducting small-scale, relativrapid empirical research studies targeting a specifc project, in contrast to relyingexclusively on the published EBD research literature.

This course is particularly relevant because most hospitals and healthcare acilities hav

major design project underway, or are about to begin one. The various stakeholdersthe planning and design process must understand evidence-based design and how can conduct practice-based research that complements the published EBD researchliterature and provides insights and evidence or their own specifc project.

Who Should Take This Course?This course is o beneft to hospital administrators and leaders (committmembers, chies o medicine, directors o nursing, etc.), as well as toarchitects, engineers and others, involved in the design o hospitals anhealthcare acilities. This course will give practitioners the tools theyneed to become more intelligent consumers o EBD research. They also be able to conduct targeted, project-based studies.

Course FormateCornell takes a problem-based approach to learning, building coaround authentic case studies and scenarios. All courses are deliveonline and are sel-paced. An eCornell instructor leads the onlindiscussions, grades course projects, and is available to answerspecifc questions about the course content.


Introduction to Practice-Based Research

What is Practice-Based Research?

Working with Organizations & Resources

Designing the Practice-Based Research Project

Asking the Right Questions

Research Design

Data Collection Methods

Analyzing, Interpreting & Disseminating the Rese

Data Analysis

Interpreting & Disseminating the Research

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