healthcare-process-improvement

Healthcare Process Improvement

Enhance the Patient Experience, Achieve Better Results

The Canadian Institute’s Innovations in

With the current focus on transforming our health system

to improve the quality of healthcare delivered, a review

Gain valuable insights into process improvement including:

0718x7372 J Keitner@

Hear from a dynamic mix of speakers including:

Paul Collins

Marla Fryers

Trish Livingstone

Don Shilton

Chris Smith

David Stolte

Michel Tétreault

Susan Woollard

Bring Your Change Management Dilemmas and Solve Them

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Sponsorship & Exhibition Opportunities

Daniel GellmanDirector of Business Development

TELEPHONE: 416-927-0718 ext. 7389TOLL-FREE: 1-877-927-0718 ext. 7389EMAIL: [email protected]

To receive exclusive discounts, program updates and offers, join our email list atwww.canadianinstitute.com/emaillist

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Mike Boucher Michele James

From Hospitals:

From Health Regions, Community Care

Access Centres, Community Health Agencies,

Private and Public Laboratories and

From Provincial Health Ministries:

Consultants

Researchers

Speakers:

Michael Boyce

HIROC

Angela Burden

Jeremy Butler

Paul Collins

Melissa Farrell

Marla Fryers

Laurie Gould

Samantha Hamilton

Wendy Kolodziejczak

Trish Livingstone

Damiano Loricchio

Tony Masella

Paul McAuley

Patsy Morrow

Joanna Noble

HIROC

Alain Rabeau

John Racher

Heather Riddell RN, BScN, MBA, ENC ( C)

Don Shilton

Chris Smith

David Stolte

Michel Tétreault

Susan Woollard


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DAY ONE | Tuesday, May 5, 2015

8:00 Registration Opens and Refreshments are Served

9:00 Opening Remarks from the Conference Co-Chair

Mike Boucher

9:15 Laying the Foundations with Reliable Data

Samantha Hamilton

What Success Can Look Like: Stories from the ‘Front Lines’

10:00 Reducing Delays in the ED: Converting Sequential Thinking to Concurrent Standardized Processes

Damiano Loricchio

10:30 Networking Refreshment Break

10:45 Significant Improvement in Turnaround Times in the Lab

John Racher

Tony Masella

11:15 Tackling ALC Patient Discharge

Susan Woollard

Heather Riddell RN, BScN, MBA, ENC ( C)

12:00 The Transformative Power of Lean from Boardroom to Bedside

Paul Collins

12:30 Networking Luncheon for Delegates and Speakers

1:45 Keynote Session Critical Thinking about Process Improvement and Lean: Is it a Tool, a Philosophy or a Journey?

Paul Collins

Laurie Gould

Don Shilton

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3:15 Adapting Process Improvement and Lean Methodologies to Smaller Hospital Settings

Paul McAuley

4:00 Keynote SessionLeading for Results: The Challenges in Embedding Lean at the Highest Levels to Drive Improvement and Sustainability

David Stolte

Marla Fryers

Michel Tétreault

Don Shilton

5:00 Conference Adjourns for the Day

DAY TWO | Wednesday, May 6, 2015

8:30 Refreshments are Served

9:00 Opening Remarks from the Conference Co-Chair

Michele James

9:15 Achieving an Integrated System of Care: Patient/Caregiver Engagement as a Catalyst for Process Improvement and Regional Transformation

Angela Burden

10:00 Upstream and Downstream: Delivering 21st Century Healthcare across the Continuum of Care

Wendy Kolodziejczak


11:00 Improving Capacity and Capability in the UK: An Update and Example from the NHS

Jeremy Butler

Chris Smith


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11:45 Citizens First: Saskatchewan’s Bold Experiment Applying Lean in the Public Sector (remote presentation)

Trish Livingstone

12:30 Networking Luncheon for Delegates and Speakers

1:30 Luncheon AddressThe Excellent Care for All Act in Review: Challenges, Progress and Future Goals

Melissa Farrell

2:00 Navigating Change Management to Build Successful Relationships for Process Improvement

Alain Rabeau


3:00 Connecting the Dots Between Process Improvement, Lower Risk Assessments and the Bottom Line

Michael Boyce HIROC

Joanna Noble

HIROC

3:45 Closing Keynote SessionThe Future State: What does Cost-Effective and Sustainable Patient-Centred Care Look Like and How Can it Best be Achieved?

Wendy Kolodziejczak

Jeremy Butler

Michel Tétreault

5:00 Chair’s Closing Remarks and Conference Concludes

©The Canadian Institute, 2015

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Registration Fee

The fee includes the program, all program materials, coffee breaks and lunches.

Payment Policy

Payment must be received in full by the program date to ensure admittance. All discounts will be applied to the Program Only fee (excluding add-ons), cannot be combined with any other offer, and must be paid in full at time of order. Group discounts available to 4 or more individuals employed by the same organization, who register at the same time. For more information on group rates, please call 1-877-927-0718x7372.

Cancellation and Refund Policy

You must notify us by email at least 48 hrs in advance if you wish to send a substitute participant. Delegates may not “share” a pass between multiple attendees without prior authorization. If you are unable to find a substitute, please notify The Canadian Institute in writing no later than 10 days prior to the program date and a credit voucher will be issued to you for the full amount paid. Credit Vouchers are valid for 1 year and are redeemable against any other program by The Canadian Institute. If you prefer, you may request a refund of fees paid less a 25% service charge. No credits or refunds will be given for cancellations received after 10 days prior to the program date. The Canadian Institute reserves the right to cancel any program it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants. No liability is assumed by The Canadian Institute for changes in program date, content, speakers or venue.

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All program participants will receive an online link to access the program materials as part of their registration feeBINDER or

POST-CONFERENCE WORKSHOP

Thursday, May 7, 2015 •

A ‘Hands-on’ Approach to Change Management

Workshop Leaders:

Jeremy Butler Patsy Morrow

*ELITEPASS is recommended for maximum learning and networking value.

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Enhance the Patient Experience, Achieve Better Results

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