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HEALTHCARE IT INSTITUTE 1CONFERENCE SESSION

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Healthcare ITInstitutePOSITIONING IT TO INFLUENCE TRANSFORMATION, BOOST INNOVATION, OPTIMIZE CUSTOMER SERVICE AND DEMONSTRATE VALUE

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JUNE 2 - JUNE 4, 2019La Cantera Resort, San Antonio, TX

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Agenda At-A-GlanceSUNDAY, JUNE 2ND, 2019 11:00 – 1:00 REGISTRATION 1:00 – 1:15 CHAIRPERSON’S OPENING REMARKS 1:15 – 2:15 CIO PANEL: WHY HEALTHCARE IT IS (STILL) AN EXCITING PLACE TO BE 2:15 – 3:00 HEALTHCARE IT SOLUTIONS SHOWCASE: LEVERAGING TECHNOLOGY TO IMPROVE EFFICIENCIES AND ENHANCE THE QUALITY OF CARE • REACTIVE TO PROACTIVE: HOW HIT LEADERS CAN DRIVE IMPACT WITH AI AND AUTOMATION • INCREASING YOUR CYBERSECURITY POSTURE: THE VALUE OF PARTNERING WITH A HEALTHCARE EXCLUSIVE MSSP 3:00 – 5:00 BUSINESS MEETINGS 3:00 – 3:45 THINK TANK: EXPLORING CYBER SECURITY STRATEGIES IN HEALTHCARE 4:00 – 4:45 THINK TANK: TECHNIQUES FOR MAXIMIZING EFFICIENCIES WHILE IMPROVING PATIENT CARE 5:00 – 5:45 IMPROVING THE CAREGIVER EXPERIENCE 5:45 – 6:30 PROVIDER BURNOUT: EXPLORING EMR’S UNINTENDED OUTCOME AND ACTIONS TO MITIGATE THIS RISK 6:30 – 7:30 WELCOME COCKTAIL RECEPTION 7:30 – 9:00 DINNER

MONDAY, JUNE 3RD, 2019 7:30 – 8:15 BREAKFAST 8:15 – 9:15 EFFECTIVELY MEETING THE CYBERSECURITY CHALLENGE: STRATEGIES, TIPS AND TACTICS 9:15 – 10:00 APPLYING A FUTURE-FOCUSED, WORKFLOW-DRIVEN APPROACH TO IMPROVE COMMUNICATIONS AT VAIL HEALTH 10:00 – 12:00 BUSINESS MEETINGS 10:00 – 10:45 THINK TANK: PATIENT CARE TECHNIQUES APPLIED TO CYBERSECURITY 11:00 – 11:45 THINK TANK: STRATEGIES TO CAPITALIZE ON THE IT REVOLUTION IN HEALTHCARE 12:00 – 12:45 NETWORKING LUNCH 12:45 – 1:30 FINDING THE TIME AND RESOURCES FOR YOUR MOST STRATEGIC PROJECTS BY EMBRACING A MANAGED SERVICES MODEL FOR EHR SUPPORT AND MAINTENANCE 1:30 – 2:15 CONSIDERATIONS ON THE INTERSECTION OF IT SYSTEMS AND ALTERNATIVE PAYMENT MODELS IN AN OUTPATIENT ENVIRONMENT 2:15 – 4:15 BUSINESS MEETINGS 2:15 – 3:00 THINK TANK: PEOPLE, PROCESS, AND TECHNOLOGY: HOW TO OPERATIONALIZE YOUR CYBERSECURITY PROGRAM 3:15 – 4:00 THINK TANK: THE CONNECTED HOSPITAL AND THE IMPACT ON PATIENT SAFETY AND CYBERSECURITY RISK MANAGEMENT 4:15 – 5:00 DISASTER PREPAREDNESS: ENHANCING DATA EXCHANGE TO EMPOWER PATIENTS AND CLINICIANS 5:00 – 5:45 THE IMPORTANCE OF CIOS IN M&AS 5:45 – 7:00 FREE TIME 7:00 – 8:00 COCKTAILS & TOP CHEF COOK-OFF, TEXAS STYLE! 8:00 – 10:00 DINNER, DRINKS & EVENING ENTERTAINMENT

TUESDAY, JUNE 4TH, 2019 7:30 – 8:15 BREAKFAST 8:15 – 9:00 EMPOWERMENT, ENGAGEMENT AND RETENTION: HOW TO REDUCE ATTRITION AND HELP YOUR PEOPLE FIND THEIR WAY 9:00 – 10:00 EMBEDDING INNOVATION AS AN ESSENTIAL PART OF YOUR ORGANIZATION’S FUTURE RELEVANCE 10:00 – 11:00 STRATEGIES & SOLUTIONS TO MEET THE CHALLENGES AND CONCERNS OF HEALTHCARE CIOS 11:00 – 11:15 CHAIRPERSON’S CLOSING REMARKS

Featured Speakers

Omer AwanCHIEF INFORMATION & DIGITAL OFFICER,

NAVICENT HEALTH (GA)

At the 2019 Healthcare IT Institute, you will have an opportunity to learn and share insights, strategies, tips and tactics, as well as engage in stimulating discussions around positioning IT to influence transformation, boost innovation, optimize customer service and demonstrate value. The Agenda has been designed by Healthcare IT Leaders for Healthcare IT Leaders, and recognizes the importance of keeping abreast of regulatory and technology developments to optimize operations and enhance patient care.

Tanya TownsendSVP & CIO, LCMC HEALTH (LA)

Tom StaffordVP & CIO,

HALIFAX HEALTH (FL)

Dr. Sam BagchiCMO & CMIO,

CHRISTUS HEALTH (TX)

John KravitzSVP & CIO,

GEISINGER HEALTH SYSTEM (PA)


NETWORKING FUNCTION

THINK TANK SESSION

PANEL DISCUSSION

SOLUTIONS SHOWCASE

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BUSINESS MEETING

11:00AM – 1:00PM REGISTRATION

1:00PM – 1:15PM CHAIRPERSON’S OPENING REMARKS

1:15PM – 2:15PM CIO PANEL: WHY HEALTHCARE IT IS (STILL) AN EXCITING PLACE TO BE

It has never been a better time or a more challenging time to be a Healthcare CIO. So many of the rising technology opportunities, such as digital transformation, machine learning, artificial intelligence, and data analytics offer the chance for CIOs to be at the forefront of discussions around topics of significant value to the healthcare enterprise. Although according to Yogi Berra, “It’s tough to make predictions, especially about the future”, this lively and interactive panel of leading CIOs will kick off the Institute and share their thoughts on some of the top trends and predictions for the future of health IT. • Healthcare consumerism: understanding and designing digital experiences for the newly empowered healthcare consumers• Digital transformation: exploring a whole new way of engaging patients, delivering care and improving operational efficiencies• Data and analytics: the ability to unlock insights from data will determine success in the new era of digital health• Health clouds: what is the consensus on its viability and sustainability?• Interoperability: is Fast Health Interoperability Resources (FHIR) a viable technology solution for high volumes of data exchange?• Structural Changes: CVS-Aetna merger, Dignity Health/Catholic Health, the entry of Amazon/JP Morgan Chase and Berkshire Hathaway, Apple and Walmart – how significant are these changes for the healthcare industry?

2:15PM – 3:00PM HEALTHCARE IT SOLUTIONS SHOWCASE: LEVERAGING TECHNOLOGY TO IMPROVE EFFICIENCIES AND ENHANCE THE QUALITY OF CARE

The Healthcare IT Solutions Showcase is designed to provide attendees with insight and information on cutting edge technologies and solutions to help improve efficiencies and enhance the quality of care. The following solutions will be presented:

Reactive to Proactive: How HIT Leaders can Drive Impact with AI and Automation

Hospital and health system IT departments are often the last to know about new business initiatives and are left to provide credentials or vet vendor feasibility late in the game. In the world of value-based care, however, it is more important than ever to drive cost-saving initiatives through innovative technologies. Andrew Roth of Olive will discuss how IT leaders can evaluate their current enterprise infrastructure to identify areas that can be optimized with AI and automation. He will explore:• How an enterprise AI solution can maximize efficiency of your current technology infrastructure• Best practices for identifying candidate processes for automation throughout your organization• How to create cross-functional impact by increasing human workload capacity

Andrew RothSR. DIRECTOR, ENGINEERING, OLIVE

DAY 1SUNDAY, JUNE 2ND, 2019

Keith PerrySVP & CIO, ST JUDE CHILDREN’S RESEARCH HOSPITAL (TN)

Craig RichardvilleSVP & CIO, SCL HEALTH (CO)

Avery CloudVP & CIO, FRANCISCAN MISSIONARIES OF OUR LADY HEALTH SYSTEM (LA)

Moderator:Cheryl RodenfelsCUSTOMER SUCCESS EXECUTIVE, NUTANIX


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Increasing Your Cybersecurity Posture: The Value of Partnering with a Healthcare Exclusive MSSP

Many healthcare organizations today are hiring managed security service providers (MSSP) to manage specific security initiatives, or in some cases, outsourcing their entire security program. This approach is especially beneficial to those that have limited IT resources, lack internal security expertise, struggle to hire security talent, or simply need to implement a security program faster than they could in-house. But hiring an MSSP without the specific healthcare experience can pose just as much risk as cyber threats and attacks. Dan Dodson, President of Fortified Health Security will discuss best practices for IT leaders to use when evaluating MSSPs and the importance of choosing the right partner. Topics include• Understanding the nuances of securing a healthcare environment• Key skills, certifications, and experience necessary for an effective healthcare MSSP• Real-life examples of damage and disruption that can be caused by an inexperienced cybersecurity team

3:00PM – 5:00PM BUSINESS MEETINGS

3:00PM – 3:45PM THINK TANK: EXPLORING CYBER SECURITY STRATEGIES IN HEALTHCARE

The healthcare industry continues to struggle with how to address medical device security in their environments. Acknowledging that these devices potentially leverage cloud-based processing and storage, as well as potentially have local storage; this data, and the connected medical devices that create it, are changing how healthcare organizations are run and how clinicians assess, diagnose, treat, and interact with their patients. However, any networked device that can receive, collect, store or transmit data also has the potential to be compromised.• What are some methods that you can identify / quantify the magnitude of devices in your environment?• How do healthcare organizations balance the value and risk of Medical IoT? • How can healthcare organizations effectively manage and protect all these devices? Securely managing Medical IoT requires automated visibility and unified policies for sensors and devices and the data they generate; advanced detection enhanced with real-time threat intelligence; and centralized control that can automatically coordinate response. This Think Tank session will explore how and why cybercriminals target IoMT devices, and how these threats can be mitigated.

4:00PM – 4:45PM THINK TANK: TECHNIQUES FOR MAXIMIZING EFFICIENCIES WHILE IMPROVING PATIENT CARE

Many healthcare organizations are continually challenged with a never ending stream of requests to keep their lights on. The requests continually pile up, while users become increasingly frustrated with how long it takes to get things done. The cycle then continues while costs increase and reimbursements rates decrease, requiring all to do more with less. It’s no wonder that maximizing efficiencies while improving patient care can seem like a tangled web. In this session, Bluetree Network’s Melissa Bruss and Tye Cook will discuss techniques for evaluating cost controlling options in an IT environment where system maintenance costs must be driven down in order to create capacity and funding for innovative solutions. The following will be discussed:

DAY 1

Dan DodsonPRESIDENT, FORTIFIED HEALTH SECURITY

Sonia AristaNATIONAL HEALTHCARE PRACTICE DIRECTOR, FORTINET

Melissa BrussSR. DIRECTOR, MANAGED SERVICES, BLUETREE NETWORK

Tye Cook SR. DIRECTOR, SOLUTIONS DELIVERY, BLUETREE NETWORK


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• The value of taking a slow and structured approach to move your IT operations from current state to where you need to be• What to think about as you evaluate vendors to enable to you to put your focus on the innovative work• Options for day to day management and maintenance• How to manage the options and make them functional by creating a culture of accountability and a focus on outcomes

5:00PM – 5:45PM IMPROVING THE CAREGIVER EXPERIENCE

Historically, Information Technology is marketed to healthcare executives with claims of improving patient outcomes, reducing costs, and driving transformation. Doctors are continually being invited to seminars on blockchain, Artificial Intelligence, and the Internet of Things. While these technologies are revolutionary and will find their purpose, they don’t focus on improving the caregiver experience. Caregivers need reliable, evolutionary technology that assists with the basics, avoids the hype, and allows them to focus on the patient. In this session, Sam Bagchi, MD, Chief Medical Officer/Chief Medical Information Officer for CHRISTUS HEALTH will discuss using technology to enable and enhance the caregiver experience.

5:45PM – 6:30PM PROVIDER BURNOUT: EXPLORING EMR’S UNINTENDED OUTCOME AND ACTIONS TO MITIGATE THIS RISK

The Penn Medicine EMR has been LIVE for two years across all entities and service areas: inpatient, ambulatory, outpatient, home care, hospice, behavioral health, HIM and billing. Finance is pleased with the positive cash flow, charging and other business outcomes. Clinicians and providers love the many benefits of clinical integration. That said, today’s EMR solutions push much of the required “computer time” out to the end user. This has contributed to a growing problem of “provider burnout”. During this session, Tom will review key data from a provider survey that was taken 18 months after the GO LIVE, in which provider burnout was highlighted as a concern. He will review the initiatives Penn Medicine is taking to address this growing concern. Key initiatives include:• Establishing a dynamic engagement model• Delivering digital innovation• Maximizing core systems• Mastering the data explosion

6:30PM – 7:30PM WELCOME COCKTAIL RECEPTION

7:30PM – 9:00PM DINNER

DAY 1

Tom RiesenbergASSOCIATE CIO – OPERATIONS, PENN MEDICINE (PA)

Dr. Sam BagchiCMO & CMIO, CHRISTUS HEALTH (TX)

Cheryl RodenfelsCUSTOMER SUCCESS EXECUTIVE, NUTANIX


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7:30AM – 8:15AM BREAKFAST

8:15AM – 9:15AM EFFECTIVELY MEETING THE CYBERSECURITY CHALLENGE: STRATEGIES, TIPS AND TACTICS

With the growth of blockchain technology, IoT devices, big data, the cloud and telemedicine as well as trends in automatic workstation log-offs, the proliferation of removable media devices and an increasingly connected patient population, it is no surprise that cybersecurity is now at the top of the agenda for most healthcare leaders. 2016 research shows healthcare executives’ top privacy and security concern is breaches and many healthcare organizations have been increasing their investment in cybersecurity spending since 2013. Healthcare data is unique which makes the privacy and security of it so critical. While credit cards can be cancelled when lost or stolen, medical records can be compromised for years. In this panel session, leading Chief Information Security Officers will examine the myriad ways in which hospitals and health systems should remain vigilant to combat these ongoing threats as well as discuss strategies and solutions for preventing vulnerabilities.

9:15AM – 10:00AM APPLYING A FUTURE-FOCUSED, WORKFLOW-DRIVEN APPROACH TO IMPROVE COMMUNICATIONS AT VAIL HEALTH

Colorado-based Vail Health wanted to improve their clinicians’ mobile experience with best-in-class workflow-driven technology. When hospital leadership gave the OK to do things differently, Darrell Messersmith, VP of Information Technology and CIO, seized the opportunity to shape the next evolution of hospital communications with enterprise technology that would drive clinical transformation. Consensus among healthcare organizations is that mobile technology is improving patient safety and outcomes, with 96 percent of hospitals budgeting or investing in comprehensive clinical communication platforms, according to a 2018 report from Black Book Market Research. But not all solutions fit the bill of a comprehensive platform. In this session, Darrell will share firsthand stories, including lessons learned and strategies employed at Vail Health to establish a unified platform that improves care collaboration throughout the system. He will outline how Vail replaced several existing methods of communication; automated manual and paper-based processes for on-call scheduling and code calls; and improved patient safety and patient and provider satisfaction. The discussion will provide both IT and clinical insights into the rollout of an enterprise-wide communication platform for secure mobile messaging, clinical alerting, emergency notification, physician on-call scheduling, and contact center efficiency, and will:• Explain the goals and benefits of taking a mobile- and cloud-first approach to clinical communications• Identify how the communication platform and EHR complement each other• Design a diverse group of stakeholders deeply involved in and committed to the project• Demonstrate, with real-world experiences, how the communication platform can be leveraged to improve the patient and provider experience

DAY 2MONDAY, JUNE 3RD, 2019

Moderator: Tom StaffordVP & CIO, HALIFAX HEALTH (FL)

Aaron MiriCIO, DELL MEDICAL SCHOOL & UT HEALTH AUSTIN (TX)

Terri CoutsVP, CLINICAL SYSTEMS, INTEGRATION, PMO AND EPIC APPLICATIONS PROGRAM, THE GUTHRIE CLINIC (PA)

Darrell MessersmithVP, IT & CIO, VAIL HEALTH (CO)

Donna RobinsonVP SALES, SPOK


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• Explain why it’s necessary to leverage communication technologies today to transform healthcare delivery for future success

10:00AM – 12:00PM BUSINESS MEETINGS

10:00AM – 10:45AM THINK TANK:PATIENT CARE TECHNIQUES APPLIED TO CYBERSECURITY

Cybersecurity attacks are on the rise and medical devices used in patient care are no exemption. In healthcare, security is seen as “that thing” IT needs to do to protect PHI/PII or the job of the firewall guy. But as many now know, it rarely ends there. Security touches almost every aspect of the Health Delivery Organization (HDO) and is a shared responsibility across multiple stakeholders. As a security leader or practitioner for a HDO, you can take lessons from the clinicians on how to solve security challenges. In this interactive Think Tank Session, Rob Bathurst will examine the classic clinical care team, common IT silos issues, and how care concepts can be applied to security to form a stronger, more agile team to respond to the ever-changing threats in healthcare.

11:00AM – 11:45AM THINK TANK: STRATEGIES TO CAPITALIZE ON THE IT REVOLUTION IN HEALTHCARE

Healthcare is one of the most evolutionary industries in the world. Innovative technology has propelled the field forward, picking up momentum with each passing year. Whether it’s the latest technology to aid in improving patient health, or increasing operational capacity and scale, information technology has become a solid foundation to support these capabilities. The real question is, can healthcare IT leaders keep up with the fast paced environment? Digital transformation isn’t ending anytime soon and leaders who aren’t leading this transformation may get left behind.Let’s talk strategy and technology. This session will discuss keeping up with innovative technology and will discuss key topics such as:• Successful strategies during organizational digital maturity• Newest technology trends and how this will impact the healthcare industry• Utilizing technology for the best patient / customer outcomes• IT, security and data collaboration

12:00PM – 12:45PM NETWORKING LUNCH

12:45PM – 1:30PM FINDING THE TIME AND RESOURCES FOR YOUR MOST STRATEGIC PROJECTS BY EMBRACING A MANAGED SERVICES MODEL FOR EHR SUPPORT AND MAINTENANCE

Loma Linda University Health (LLUH) faced a challenge. As a part of its partnerships and coordinated care strategy, it wanted to explore several affiliate partnerships. But extending an EHR to large affiliates is no small task. With strong, but limited internal resources, it was evident that additional help would be needed. Furthermore, now with EHR hosting responsibilities, LLUH would need to offer these affiliates white-glove EHR support. Join Doug Turner, executive director of IS rapid-cycle deployment for LLUH, and learn how his team solved these challenges by moving to an application managed services (AMS) model for EHR support and maintenance. In this session, we will discuss how Loma Linda University Health • Decided to explore a managed services model• Evaluated the available partners in the application managed services (AMS) space• Planned how to best integrate the managed services partner with internal staff

DAY 2

Rob BathurstPROFESSIONAL SERVICES, CONSULTING DIRECTOR, BLACKBERRY CYLANCE

Dan WesleyCTO, NORTH AMERICA, WORKDAY

Katie GraySOLUTION DIRECTOR, MANAGED SERVICES, NORDIC

Doug TurnerEXECUTIVE DIRECTOR, IS RAPID-CYCLE DEPLOYMENT & CARECONNECT, LOMA LINDA UNIVERSITY HEALTH (CA)


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• Handled change management, communication, and reactions to adding managed services• Determined the appropriate service level agreement (SLA) with its partner• Discovered unexpected benefits in the AMS approach

1:30PM –2:15PM CONSIDERATIONS ON THE INTERSECTION OF IT SYSTEMS AND ALTERNATIVE PAYMENT MODELS IN AN OUTPATIENT ENVIRONMENT

Alternative Payment models in oncology will likely require complex interactions between the Oncology EMR and an oncology care coordination toolset to achieve compliance and maximize available reimbursement. An overview of two scenarios will be presented:• Compliance with the Oncology Care Model in out-patient Medical Oncology• Preparing to maximize compliance and reimbursement in Radiation Oncology in the face of the pending change to an Episodic payment model as opposed to FFS

2:15PM – 4:15PM BUSINESS MEETINGS

2:15PM – 3:00PM THINK TANK: PEOPLE, PROCESS, AND TECHNOLOGY: HOW TO OPERATIONALIZE YOUR CYBERSECURITY PROGRAM

Buying shiny new security technology can certainly help your healthcare organization ensure proper cybersecurity. However, relying solely on technology to keep your organization safe has for too long been a misconception that many fall victim to. The problem is not that technology couldn’t improve the health of your cybersecurity program, but that technology needs implementation, strategy, and follow-through to be effective. Are you sure you have the right people with the right tools using the right strategy to address your cybersecurity risks?Knowing your security posture and where you are on your cybersecurity journey is the first step in operationalizing your cybersecurity program. This session will discuss:• Evaluating the needs of a healthcare organization to identify which area to focus on• Calculating perceived vs actual value of a cybersecurity investment• Identifying what specific tools are needed to address your security risk

3:15PM – 4:00PM THINK TANK: THE CONNECTED HOSPITAL AND THE IMPACT ON PATIENT SAFETY AND CYBERSECURITY RISK MANAGEMENT

Healthcare delivery organizations are increasingly reliant upon a multitude of different network connected IoT, operational technology, and medical devices (healthcare IoT or “HIoT”) that drive gains in hospital efficiency and improve patient outcomes. This increasing connectivity and reliance on a wide variety of devices and systems has introduced a new spectrum of risks to patient safety that need to be addressed.This interactive Think Tank session will discuss the growing problem of HIoT including asset identification & management, and risk analysis & mitigation. You will have an opportunity to share and learn about leading practices from other healthcare technology and security executives and thought leaders in the realm of healthcare cybersecurity.

4:15PM – 5:00PM DISASTER PREPAREDNESS: ENHANCING DATA EXCHANGE TO EMPOWER PATIENTS AND CLINICIANS

While Health Information Exchanges (HIEs) have existed for nearly a decade, they have demonstrated that they can be critical utilities during disasters, providing great resources to healthcare organizations, improving outcomes and empowering both patients and clinicians.

DAY 2

Omer AwanCHAIRMAN, GRACHIE

Dan DodsonPRESIDENT, FORTIFIED HEALTH SECURITY

Richard StayningsCHIEF STRATEGIST, CYLERA, AND HIMSS CYBERSECURITY COMMITTEE

Len GrenierCEO, EQUICARE HEALTH


NETWORKING FUNCTION

THINK TANK SESSION

PANEL DISCUSSION

SOLUTIONS SHOWCASE

ROUNDTABLESESSION

BUSINESS MEETING

In recent years, the United States has seen a number of devastating storms and resulting floods on its coasts, tornadoes in the Midwest, and unprecedented wildfires in California and other western states. Major disasters have an effect on healthcare information needs; for the often millions of people who have to evacuate, leaving the places where they normally receive care and where their healthcare records are housed, HIEs play a large role in disaster relief efforts.During Hurricane Florence, The Georgia Regional Academic Community Health Information Exchange (GRAChIE), which serves healthcare groups and providers in Georgia, set up connections with South Carolina, North Carolina, Virginia and Florida members of the eHealth Exchange, a national health data-sharing network that includes 75 percent of US hospitals. While disaster response is never perfect, the building HIE-to-HIE connections throughout the region, in preparation for a natural disaster, speaks to the power of HIEs.Tara Cramer and Omer Awan, GRAChIE’s Executive Director and Chairman respectively, will share their journey and experiences from recent natural disasters and will further describe how beyond their vital role during disasters, there is tremendous value in the day-to-day exchange of health information to provide the type of integrated, seamless healthcare that patients expect.

5:00PM – 5:45PM THE IMPORTANCE OF CIOS IN M&AS

Pressure from employers and government for more value-based payment arrangements is leading to new affiliations and alliances across the country as the healthcare industry seeks to produce better outcomes, lower costs and higher patient satisfaction. In addition, combined entities are hoping to achieve the scale that gives them more influence with purchasers, suppliers and consumers of their products and services. As a result, the number of healthcare M&As continues to increase at a remarkable rate. In an industry in which data, technology and technical capability play an increasingly important role, the role of the CIO has never been more critical, and CIOs must prepare themselves from the onset of an M&A with strategies and tools to optimize the transition.• Establishing clear IT strategic objectives with the leadership team, giving balanced emphasis on technology, data and talent• Gaining support for data governance, definition and stewardship across the organization • Highlighting the value of the newly combined data assets• Demonstrating value as a forward-thinking and transformational leader

5:45PM – 7:00PM FREE TIME

7:00PM – 8:00PM COCKTAILS & TOP CHEF COOK-OFF, TEXAS STYLE!

8:00PM – 10:00PM DINNER, DRINKS & EVENING ENTERTAINMENT

DAY 2

John KravitzSVP & CIO, GEISINGER HEALTH SYSTEM (PA)

Tara CramerEXECUTIVE DIRECTOR, GRACHIE


NETWORKING FUNCTION

THINK TANK SESSION

PANEL DISCUSSION

SOLUTIONS SHOWCASE

ROUNDTABLESESSION

BUSINESS MEETING

7:30AM – 8:15AM BREAKFAST

8:15AM – 9:00AM EMPOWERMENT, ENGAGEMENT AND RETENTION: HOW TO REDUCE ATTRITION AND HELP YOUR PEOPLE FIND THEIR WAY

Halifax Health is a 678-bed health system based in Daytona Beach, Florida. Recognized by The Joint Commission as a Top Performer on Key Quality Measures, Halifax Health provides a continuum of healthcare services through a network of organizations. Seven years ago, the health system’s IT Department experienced low satisfaction scores from other departments, declining engagement amongst IT staff and a significant 30% turnover. Fast forward to today and the attrition rate is at 5%, leadership assessment scores have increased, the team is high functioning and the organization has been named as a Best Place to work for the past three years.In this session, Halifax Health’s CIO, Tom Stafford, will share how building a culture of trust and confidence has increased engagement, empowerment and retention, and how focusing on core IT objectives around customer service, operational stability, enhanced operations and safeguarding patients’ health information has increased transparency and purpose. He will outline the 10 Leadership Principles employed within the IT Department and provide tips on how to get started on your own journey to leading a high functioning IT Team.• Impact on HCAHPS scores • IT Rounding – putting a face to IT and changing enterprise perceptions of IT• 10 Leadership Principles• Takeaways o Cost savings through internal hiring o Transparency o Better communications o Stability which leads to innovation• Are you on track – metrics to gauge impact• Impact on other business units and the organization as a whole• Focus on the future

9:00AM – 10:00AM EMBEDDING INNOVATION AS AN ESSENTIAL PART OF YOUR ORGANIZATION’S FUTURE RELEVANCE

At the macro level, the US healthcare industry has been undergoing significant transformation: patients now have more information at their fingertips and can make better decisions about care. The industry is moving towards better access, interaction, and engagement digitally. And patients are starting to expect healthcare like everything else digital – convenient, quick, and personalized. It has never been a better time or a more challenging time to be a CIO. So many of the rising technology opportunities, such as digital transformation, machine learning, artificial intelligence, and data analytics offer the chance for CIOs to be at the forefront of discussions around topics of significant value to the healthcare enterprise. However, driving innovation in an industry that has been a relative laggard in adopting new technologies can be challenging.The Center for Disruption & Innovation at Navicent Health was created in 2015 to foster collaboration among healthcare thought leaders and is committed to driving a

DAY 3

TUESDAY, JUNE 4TH, 2019

Tom StaffordVP & CIO, HALIFAX HEALTH (FL)

Omer AwanCIO, NAVICENT HEALTH (GA)

Christopher CornueCHIEF STRATEGY & INNOVATION OFFICER, NAVICENT HEALTH (GA)


NETWORKING FUNCTION

THINK TANK SESSION

PANEL DISCUSSION

SOLUTIONS SHOWCASE

ROUNDTABLESESSION

BUSINESS MEETING

culture of innovation inside Navicent Health by regularly convening our Clinicians, Community and Creators to disrupt and re imagine the manner in which healthcare is delivered across the organization.In this interactive discussion, Christopher Cornue, Navicent Health’s Chief Strategy & Innovation Officer, and Omer Awan, the organization’s Chief Information & Digital Officer will share some of the ways in which they have successfully embedded innovation as an integral part of the culture and enhanced their ability to deliver innovative, consumer-focused health services through technology to improve patient satisfaction, healthcare outcomes and therefore create healthier communities.

10:00AM – 11:00AM STRATEGIES AND SOLUTIONS TO MEET THE CHALLENGES AND CONCERNS OF TODAY’S HEALTHCARE IT LEADERS: A PANEL DISCUSSION

The U.S. Healthcare Industry is dynamic, complex and evolving. It is gradually transitioning away from a traditional fee-for-service model to one that incorporates value into the payment equation with the objectives of managing populations of health and creating better patient outcomes in a cost efficient manner. As providers are under pressure to adjust to the new payment models created by insurers and Medicare, they have to respond to the new environment of Shared Risk, Accountable Care and Pay for Value. In the midst of all this, what are the biggest challenges and concerns plaguing Healthcare IT Leaders today? How are these uncertainties affecting their daily routines as well as their short and long term goals for the organization?We are fortunate to have a very strong and influential group of Healthcare IT Executives from a diverse group of Hospitals and Healthcare systems across the U.S. to share their perspectives on some of these issues. Attendees will be surveyed pre-event to ascertain their most common challenges in today’s healthcare environment. This information will be provided to the panelists for an open and interactive discussion. Join this interactive session, armed with your own questions and concerns that relate to what you are facing in your organization today and what you feel is needed in order to meet these challenging demands.

11:00AM – 11:15AM CHAIRPERSON’S CLOSING REMARKS

DAY 3

Moderator:Cheryl RodenfelsCUSTOMER SUCCESS EXECUTIVE, NUTANIX

Tanya TownsendSVP & CIO, LCMC HEALTH (LA)

Zafar ChaudrySVP & CIO, SEATTLE CHILDREN’S (WA)

Michael ArchuletaCIO, MT. SAN RAFAEL HOSPITAL (CO)


NETWORKING FUNCTION

THINK TANK SESSION

PANEL DISCUSSION

SOLUTIONS SHOWCASE

ROUNDTABLESESSION

BUSINESS MEETING

VENUEJUNE 2 - JUNE 4, 2019La Cantera Resort, San Antonio, TX

Situated among 550 acres atop one of the highest points in San Antonio, La Cantera Resort & Spa is inspired by the architecture of one of the largest and most famous ranches in the world, the King Ranch, located in South Texas. When you enter the lobby of La Cantera Resort & Spa, you’ll find that the lobby space was built to resemble the “Big House” at King Ranch. The wood beams in the ceiling, the roaring stone fireplace in the lobby and the look of Sire Bar’s rustic colors and furnishings, all tie back to the “Big House” at the King Ranch. Located just 20 minutes from San Antonio International Airport, the hotel offers more than 115,000 square feet of flexible indoor/outdoor event space including a large pre-function foyer and terrace, offering stunning panoramic views of the resort’s two magnificent golf courses.

REGISTRATION INCLUDES:• 2 nights’ accommodation at the Resort• All group meals and cocktail receptions for the duration of the Institute• A customized itinerary highlighting the Thought Leadership Sessions, Business Meetings and Networking Functions that you have selected• Dedicated pre-event, post-event and onsite logistics assistance by an IPMI Operations Manager• Access to Presentation Materials post-event

healthcare it institute - ipmionline.comat the 2019 healthcare it institute, you will have an...

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