ACI Global Training Newsletter - April 2015

HEADLINES

ACI Training Centres receive Certificate of Accreditation 3

Your people plus quality training equals good business sense! 4

ACI Fund Ad Rutten Scholarship Safety Training Seminar in

Burkina Faso

6

Promoting airside safety at your airport 10

Miami-Dade Aviation Department hosts 70th AMPAP gateway 13

Q&A with Nauris Klauža, ACI’s first GSN Gold graduate 14

GSN 1: Safety Management Systems in Kuala Lumpur 16

Course calendar, May–July 2015 20

ACI Global Training Newsletter - April 2015

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ACI Training Centres receive Certificate of Accreditation

ACI Global Training partners with airport members as ACI Training Centres to provide

high quality, comprehensive training solutions by offering regionally focused training

courses tailored to ACI members’ needs. To date, ACI has 15 training centres that

collaborate with ACI to make training opportunities more accessible to the airport in-

dustry. In recognition of the ongoing partnership, the following ACI Training Centres

were happy to reaffirm their commitment and ACI thanks them for their dedication.

Dublin International Aviation Training Academy (DIATA)

Malaysia Airports Holdings Berhad (MAHB)

Photo: (from left) Mr. Md Shamsuri Md Isa, General Manager Human Resources Services, Malaysia Air-ports Holdings Berhad; Issa Castro, Manager, Global Training, ACI World

Photo: (from left) Emma Kelly, DIATA; Eóin Ryan, Vice

President, International Training, DIATA; Kevin Caron

Head, Global Training and Developing Nations Airport

(DNA) Assistance Programme, ACI World; Kevin O’Dris-

coll, Senior Vice President, Asia Pacific Region and Inter-

national Training, DIATA; Aisling Ryan, Training & Facili-

ties Manager, DIATA

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Your people plus quality training equals good business

sense! By Kevin Caron Head, Global Training and Developing Nations Airport (DNA)

Assistance Programme

It is critical for us as human resources (HR) and

training professionals to measure the effectiveness

of our learning and development (L&D) pro-

grammes in relation to the organization’s perfor-

mance—be it an airport, airline or civil aviation au-

thority.

It is widely accepted that one of the first L&D

measurement methods was created by Don Kirk-

patrick, who wrote his PhD dissertation on the four

-level model for course evaluation, a widely used

tool across numerous industries.

The four levels created by Kirkpatrick are designed to be a structured way of evaluat-

ing training programmes. Many training practitioners believe that as you proceed

through each of the levels, the evaluation becomes more difficult and requires more

time. Today, many begin with Level 4 and move backward in order to better establish

the desired outcome before ever planning the training programme. When done strate-

gically, reaching each subsequent level does not need to be more time consuming

than reaching the previous. Nonetheless, following Kirkpatrick's established structure

will help to ensure on-the-job performance of learned behaviors and skills.

The four levels of Kirkpatrick's evaluation model are as follows:

1. Reaction references to what degree participants reacted favorably to the train-

ing. Simply put, did they enjoy the course? Was it worth their time?

2. Learning relates to what degree participants acquired the intended knowledge,

skills, attitudes, confidence and commitment based on their participation in a

training event. This evaluation occurs during the training in the form of either a

knowledge demonstration via exercises or tests.

3. Behavior refers to what degree participants apply what they learned during train-

ing when they are back on the job (e.g., an increased safety culture).

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Your people plus quality training equals good business

sense! (continued)

4. Results indicate to what degree targeted outcomes occur as a result of the train-

ing event and subsequent reinforcement. For example, after a revenue manage-

ment course, was a more articulated airport commercial plan developed or was

there an improvement in the quality of services offered to customers?

Many authors in this field suggest that a fifth level be

added that examines the ROI (i.e., the costs of the

training versus the outcomes). This last level is an im-

portant tool that allows us to indicate that the training

programme has made an impact on the organization

(e.g., a more motivated workforce). This fifth element

will be explained in my next newsletter article given

the importance of ensuring that our training efforts are

being linked to organizational targets. Indeed, as HR and training professionals, we

should always ensure that our programmes are adding value.

Photo: ACI Global Training

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ACI Fund Ad Rutten Scholarship Safety Training Seminar in

Burkina Faso By Issa Castro, Manager, Global Training

The 54th ACI Fund Seminar was recently held from 30 March–10 April 2015 in Oua-

gadougou, Burkina Faso. This 10-day safety training offering was the first ACI Fund

seminar for 2015 and was sponsored under the newly created Ad Rutten Scholarship

Fund which supports member airports through training and development aimed at im-

proving airport safety operations worldwide.

Held at Ouagadougou International Airport, this training engagement was organized

at the request of Moumouni Barro, Aerodrome Manager and Representative of the Di-

rector General of L'Agence pour la Sécurité de la Navigation aérienne en Afrique

(ASECNA), following the recent Airport Excellence (APEX) in Safety review held at

the same airport in October of last year. The objective of the safety seminar was to

ensure a common understanding of ICAO Annex 14 towards the airport’s preparation

for aerodrome certification.

The following topics were covered over the two-week period: Understanding Annex

14, Aerodrome Certification and Safety Management Systems Implementation. ACI

instructors Mohamed Ben Salah and Soumaya Zoghlami co-delivered this training in

Photo: Group picture taken during the 54th ACI Fund Seminar in Burkina Faso sponsored under the Ad Rutten Scholarship Fund

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ACI Fund Ad Rutten Scholarship Safety Training Seminar in

Burkina Faso (continued)

The seminar was attended by 29 delegates, mostly from ASECNA; the ASECNA Del-

egation for National Aviation Activities (DAAN); and other airport stakeholders from

the region.

Both instructors were very pleased with the level of participation. “The participants

were engaging, attentive and really very active,” said Soumaya. “They followed all

training themes with attention and enthusiasm.”

Oumarou Ouedraogo, Head, Safety Unit of ASECNA DAAN, who was also responsi-

ble for the overall organization of the seminar, noted that the workshop was very inter-

esting and that the instructors were very comfortable with the course material.

“The presentation on Annex 14 was very clear, especially the topic related to the ob-

stacles,” he said. “We also appreciated ‘how to right a procedure’ in the certification

framework. This training will certainly help us step-by-step in the journey towards

Ouagadougou International Airport’s aerodrome certification.”

For more information ACI Fund, please contact acifund@aci.aero

Photo: Participants listening attentively during the seminar Photo: Mr. Oumarou Ouedraogo speaking with ACI Instruc-

tors Mr. Mohamed Ben Salah and Ms. Soumaya Zoghlami

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Promoting airside safety at your airport

Key steps to promoting a healthy safety culture at your airport include regular commu-

nications, events and training.

ACI’s online Airside Safety course is ideal for initial, recurrent and refresher safety

training that will lead to improved levels of safety by re-enforcing the importance of

safety and creating greater situational awareness of the many safety hazards and

risks encountered on the airside.

The course will provide participants with an understanding of key safety topics includ-

ing:

Airport Familiarization provides an understanding of the airport as an operation-

al system, including the unique challenges of safety and security on the airside.

Safety Stakeholders, Roles and Responsibilities gives participants an under-

standing of the multiple stakeholders and their roles and responsibilities relating

to airside safety, including the role that each individual plays with regard to safety.

Airside Safety Elements will teach participants how to recognize important ele-

ments of airside safety that are required to operate in a safe manner, including

safety management systems, key strategies for dealing with safety risks and the

importance of safety reporting.

Airside Hazard Awareness teaches the ability to identify key hazards that are

encountered on the airside and understand the high-level guidelines on how to

protect yourself and others by working in a safe manner.

For more information or to register for this programme, visit our website at

www.olc.aero or contact enrolments@olc.aero

Also available in Spanish

The Airside Safety Training program is also available online in Spanish.

Check out the Spanish version

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Promoting airside safety at your airport (continued)

On Route to a Certificate in Airside Safety

The Safety Management Systems Training programme is one of the key elements of

the new ACI Certificate in Airside Safety programme.

The ACI Certificate in Airside Safety combines five online safety courses into a Certifi-

cate-level programme that provides participants with a broad knowledge and under-

standing of the key elements of airside safety and how these elements combine as

part of the airport’s overall approach to safety management.

To obtain the Certificate in Airside Safety candidates must complete the following five

online safety courses in any order within a three-year period:

1. Airside Safety

2. Safety Management Systems

3. Human Factors Safety

4. Runway Safety Management

5. Wildlife Hazard Management

For more information or to register online click here Certificate in Airside Safety

For more information regarding this or any of our online training programs visit our

website at www.olc.aero or contact enrolments@olc.aero

Students’ comments

“A comprehensive and informative course. Nicely done.”

“Very relevant and appropriate for any individual that works on Airside or will choose a

career on Airside.”

“The course is an excellent reflection of airside safety program.”

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Miami-Dade Aviation Department hosts 70th

AMPAP gateway

course

AMPAP offers its entry/gateway mandatory course, Air Transport System (ATS), in

all regions of the world by engaging host airport organizations who also take ad-

vantage of enrolling several of their own managers. At the 70th offering of the AM-

PAP gateway course, the Miami-Dade Aviation Department hosted a new cohort in

Miami, including seven of their own joined by fourteen other airport managers from

around the world, from March 23 to 27.

Course director and lead instructor for this ATS was Jean-Marc Trottier, assisted by

Paul Behnke and Dr. Ruwantissa Abeyratne.

Trottier remarked: “This ATS was remarkable for its diversity. Represented were a

very large hub airport (Miami International), two extensive airport systems (Nigeria

and Ghana) and smaller nations where airports provide a key link to the global

economy (Aruba and the Cook Islands). With managers from so many different

types of airports, the discussion and group exercises were all the more enriching.”

A highlight of the week was a briefing on the mission and vision for Miami Interna-

tional Airport provided by Ken Pyatt, Deputy Director at Miami International Airport.

Photo: Group picture taken during the 70th AMPAP gateway course

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Q&A with Nauris Klauža, ACI’s first GSN Gold graduate

Nauris Klauža is ACI Global Training’s first graduate of the Global Safety Network

(GSN) Advanced Diploma programme, having been awarded his GSN Gold Diploma

in 2012. Last April, Nauris was named Head, Emergency Response Unit, Security De-

partment at Riga International Airport. We recently caught up with Nauris to find out

how he is doing in his new role and what the GSN Programme has meant to him:

ACI: When did your career in the aviation industry begin?

NK: My introduction to aviation began as far back as 2004 when I started working at

Shannon International Airport as a ground handling agent for Servisair. At the time, I

did not think much of the job nor the impact it would have in my life.

Like every “new guy” I underwent a full initial training. It was then when I noticed how

unique and interesting it was to work at the airport, thanks to J.J. Kelly from Servisair,

who carried out this training. That was over ten years ago!

ACI: You have been with Riga International Airport

for a few years now.

NK: I have been with this airport for over seven years

now. My last position was as Head of the Human Re-

sources Department. My main tasks were to organize

training for all Riga International Airport employees, in-

cluding the development of training programmes, train-

ing needs assessments and leading a team of 14 in-

structors.

With my new position, I am now responsible for emer-

gency teams and emergency planning.

ACI: Could you briefly describe your training expe-

rience with ACI?

NK: I began to pay more attention to self-development

and training in 2009 and attended my first ACI training

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Q&A with Nauris Klauža (continued)

that same year on GSN 1: Safety Management Systems. As you already know I found

the training to be very engaging and exciting. Soon after I attended GSN 2: Airside

Safety and Operations in 2010 and GSN 3: Emergency Planning and Crisis Manage-

ment in 2011. And that was just the beginning.

In 2012, I quickly followed these up with completions of the remaining three modules

namely, GSN 4: Working with Annex 14, GSN 5: Advanced Safety Management Sys-

tems and GSN 6: Aerodrome Auditing and Compliance. I was awarded my GSN Gold

Diploma in September 2012.

Through ACI training, I visited many airports and met great aviation professionals and

colleagues from Croatia, Malaysia, Canada, Great Britain, Portugal and dozens of

other countries. Each ACI training provided a welcome support system and excellent

opportunities for dialogue and discussions.

ACI: Lastly, how do you feel ACI and the GSN Diploma Programme have helped you

with your professional development?

NK: I think that ACI is like one big family. ACI training courses bring professionals to-

gether not just during training but also for future networking. Now I have this feeling

that I can solve problems of any kind—I only need to talk to my colleagues all around

the world.

Undoubtedly, the ACI GSN Diploma programme and the knowledge I gained helped in

my professional growth and in my latest role in charge of emergency planning and

rescue teams. Dreams do come true!

For more information on the GSN Diploma Programme, please click here.

Upcoming GSN sessions

Date Course Location

10–14 May GSN 1 - Safety Management Systems Abu Dhabi, UAE

18–22 May GSN 2 - Airside Safety and Operations Kuala Lumpur, Malaysia

18–22 May GSN 6 - Aerodrome Auditing and Compliance Dublin, Ireland

02–06 August GSN 2 - Airside Safety and Operations Abu Dhabi, UAE

09–13 August GSN 4 - Working with Annex 14 Abu Dhabi, UAE

31 Aug – 04 Sept GSN 5 - Advanced Safety Management Systems Johannesburg, South Africa

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GSN 1: Safety Management Systems in Pictures

23–27 March 2015 – Kuala Lumpur, Malaysia

ACI Global Training recently delivered the GSN 1: Safety Management Systems

(SMS) course last 23-27 March 2015 at the Malaysia Airports Training Centre in Kuala

Lumpur, Malaysia.

As part of the Global Safety Network (GSN) Diploma Programme, the course provides

a comprehensive overview of SMS and offers essential guidance on establishing, im-

plementing and enhancing an SMS at the airports.

Opening Ceremony speech by Md Shamsuri Md

Isa, General Manager Human Resource Services,

MAHB

Activity: Airport visit to Kuala Lumpur In-

ternational Airport’s (KLIA) apron area for

a group exercise

Activity: Observing aircraft refuelling at the apron

at Kuala Lumpur International Airport (KLIA) ACI Instructor Ian Barrie

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GSN 1: Safety Management Systems in Pictures (continued)

Group selfie at the end of the training (photo

credit: Abdulrahman Al-Siyabi, Occidental

Oman)

Photo: (front row from left) Rosmayuzie Mahmood (MAHB), Cheng Ling Perng (MAHB), Ian Barrie (ACI Instructor),

Issa Castro (ACI World), Joseph Raymond Canlas (Clark International Airport); (back row from left) Mohd Tarmizi

Othman (MAHB), Rattana Em (Pnom Penh International Airport), Abdulrahman Al Siyabi (Occidental Oman), Afandi

Akmal Ayob (MAHB), Mohammad Baaboud (Tibah Airport), Hassan Habib (Tibah Airport), Sokhem Ka (Cambodia Air-

port), Hamad Al-Shukairi (Occidental Oman), Abel Joseph Dipoloa (Airports Vanuatu Limited),

Not in the photo: Jayson Ringlen (Pohnpei Port Authority)

Awarding of GSN Silver and Gold Diplomas to

Cheng Ling Perng, Senior Manager, Aero-

drome SMS by Issa Castro, Manager, ACI

Global Training and ACI Instructor Ian Barrie

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Course calendar, May–July 2015

*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)

To view the full calendar click here

or send us an email at training@aci.aero

Click here to register for a course.

Date Month Course Lan-

guage

Member Price US$

Non-member

Price US$ Location Country

10–14 May GSN 1 - Safety Management Systems

English 1,450.00 2,100.00 Abu Dhabi UAE

11–15 May Airport Communications and Public Relations*

English 1,600.00 2,400.00 Port of Spain Trinidad and

Tobago

11–15 May Airport Revenue Generation* English 1,600.00 2,400.00 Bucharest Romania

18–22 May Airport Communications and Public Relations*

English 1,600.00 2,400.00 Munich Germany

18–22 May GSN 2 - Airside Safety and Operations

English 1,450.00 2,100.00 Kuala Lum-

pur Malaysia

18–22 May GSN 6 - Aerodrome Auditing and Compliance

English 1,450.00 2,100.00 Dublin Ireland

25–27 May Wildlife Hazard Management and Prevention

English 950.00 1,400.00 Dublin Ireland

25–29 May ACI/ICAO Aerodrome Certifi-cation*

English 2,000.00 2,000.00 Montreal Canada

27–29 May Airport Non-Aeronautical Revenues

English 950.00 1,400.00 Istanbul Turkey

01–03 June Passengers with Reduced Mobility Workshop

English 950.00 1,400.00 San Francis-

co USA

08–10 June Accident and Incident Investi-gation

English 950.00 1,400.00 Kuala Lum-

pur Malaysia

08–12 June Airport Master Planning English 1,450.00 2,100.00 Dublin Ireland

08–12 June Developing a Customer Ser-vice Culture at Airports*

English 1,600.00 2,400.00 Nairobi Kenya

15–17 June Airport Air Service Develop-ment

English 950.00 1,400.00 Riga Latvia

15–17 June Understanding ICAO Annex 14

Spanish 950.00 1,400.00 Panama City Panama

15–19 June Airport Collaborative Deci-sion Making (A-CDM)

English 1,450.00 2,100.00 Incheon South Korea

22–26 June Apron Management English 1,450.00 2,100.00 Johannes-

burg South Africa

20–24 July ACI/ICAO Aerodrome Certifi-cation*

English 2,000.00 2,000.00 Dublin Ireland

26–30 July Developing a Customer Ser-vice Culture at Airports*

English 1,600.00 2,400.00 Abu Dhabi UAE