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The New GFM Real Estate Management Cockpit @SAP CoreNet Global Discovery Forum - Zurich Matthias Grimm Head of Global Facility Management, SAP SE November 2014

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New Real Estate Management Cockpit GFM@SAP

Core Net Global … Real Estate Management 2014

Matthias Grimm

Head of Global Facility Management, SAP SE

November 2014 I. Introduction: SAP & Global Facility Organization

II. Expectations from GFM for a Real Estate Cockpit

III. Process / Requirement Definition

IV. Functionalities / Demo in Mock-up

V. Live Demo “Role Matthias Grimm” / Mock-up

Agenda

I. Introduction: SAP & Global Facility Management

Internal


SAP Today

~69,000 SAP Employees worldwide

>120 Nationalities

25 Industry Solutions

>261,000+ Customers

190 Countries

11,700+ Partner Companies worldwide


GFM Organization comprises Corporate Real Estate, operational Facility Management and Physical Security

GLOBAL FACILITY MANAGEMENT

PHYSICAL SECURITY

Physical Security for all locations (e.g. Access control, alarm systems, incident management etc.)

REAL ESTATE MANAGEMENT

Location Strategy & Management

City Strategies (tactical planning & operational execution)

Real Estate Sustainability

Providing Data Center space

FACILITY MANAGEMENT

Operation of Facilities

Operational Real Estate Management

FM Sustainability

FM Data Center Operation

Energy Engagement


SAP's Global Facility Management today

360 HC GFM Employees worldwide

> 80 Nationalities

70/230/455 Countries/Locations/Buildings

>1.555.000 sqm Office Spaces served

~ 525m Euro/a Operational Expenditure

~ 170m Euro/a Capital Expenditure

Space: 1,555,000 sqm Buildings: 455 Countries/Locations: 70/230 Opex: ~525m Euro

GLOBAL TOTALS

GERMANY Space: 555,000 sqm Buildings: 100 Opex: 130m Euro

APJ Space: 295,000 sqm Buildings: 85 Opex: 90m Euro

ARIBA Global FM Space: 30,000 sqm Buildings: 25 Opex: 22m Euro

AMERICAS Space: 380,000 sqm Buildings: 115 Opex: 144m Euro

EMEA Space: 295,000 sqm Buildings: 130 Opex: 141m Euro

Mission of Global Facility Management

Be an innovative and trusted business partner

developing and driving world-class workplace & infrastructure solutions

in alignment with SAP values & financial targets.

II. Current tools and expectations from GFM towards a Real Estate Cockpit

Internal


Tools currently used by SAP GFM Location Strategy & Management

LSM Planning Tool

SAP Location Dashboard

Location Evaluation Tool

Real Estate Management

SAP RE-FX – Lease Management

IWMS – SAP RE-FX Workplace Management

GFM – Dashboards (Xcelsius)

Facility Management

SAP PLM – Instandhaltungsmanagement

Outlook-Add-In „SAP Room Booker“ incl. Mobile App

Energie – Management (diverse Systeme)

Ticketing – System (CSS)

Additional Tools

Sustainability Energy Tracker

Data Collection Tool (Energy Consumption Tracking)

Emergency App


Availability of data and reports in REFX

Currently we are using 4 main reports in REFX

Reports only on RE-Cockpit

Time and efforts invested in new reports/ changes in reports is significantly low


SAP Location-Dashboard & LSM Tool on HANA

Current version will get replaced by the LSM-HANA solution and is available in the RE-cockpit.

Manual efforts are not necessary. Clear and more flexible reporting options available


Reporting – GFM Dashboards (Xcelsius)

More flexibility in the Cockpit with variable evaluation- and presentation-options „on the fly“.

Manual efforts are not required


Expectations of GFM from the RE Cockpit Role-specific view

On all levels / Responsible areas /Individually configured

Easy access to data from various resources

HR / FI / CRM … connectable on single platform

Link to source systems

Detail information for „Experts“ easily and directly available

Easy- to- use Reporting

„Real-Time“ Reporting for internal customers with predefined Reports or „on the fly“

Data consistency through realtime access

Reduction of Manual efforts

Data maintenance in various tools not required …

Flexibility

New reports and adjustments possible without investing time and efforts in„IT/Programming“

III. Process For Requirement Definition

Internal

From insight to action Co-Innovation Project with Siemens Building Technologies


The Challenge

How might we enable Facility and Real Estate Managers to holistically evaluate the efficiency of their buildings and to analyze deviations?


The Process

Paper Prototype TEAM 4 Persona Kojak Thomassen Head of Location Manager

1st ITERATION

Paper Prototype TEAM 3 Persona Clara Wood Sustainability and EHS Manager

1st ITERATION

Paper Prototype TEAM 2 Persona Wendy Jones Regional Portfolio Manager

1st ITERATION

Paper Prototype TEAM 1 Persona Jim Building CEO Real Estate

1st ITERATION

Wireframes Building the grid Hotspots for tiles Hidden submenus Time navi Space navi Persona Kojak Thomassen Head of Location Management

2nd ITERATION

Wireframes Grid testing More KPIs Side menus Mobile approach Better profile integration Persona Wendy Jones Regional Portfolio Manager

2nd ITERATION

Visual Design Backgrounds Tiles designs Maps & Pins Time navigation Space Navigation Icons

3rd ITERATION


The Result: Real Estate Cockpit

Technical PoC Integration of different systems

• Siemens Navigator • SAP EAM • SAP RE-FX • SAP HANA (GFM Pilot) • SAP Lumira Cloud • SAP GEO.E

New Framework Generic cockpit approach

• Resizable and responsive design • Adjustable and customizable cockpit • Configurations can be saved and shared • KPIs configuration & combination • Insight to actions: Directly comment on

a cockpit, create tasks, download data sets, contact people, etc.

Flexible, user centered real estate cockpit combining financial, technical, energy and sensor based data in order to evaluate the performance of a single building or even a building portfolio.

PILOT

IV. Mock-up / Live Demo Functionalities


Cockpit for the Local Facility Manager

Cockpit for “Kojak Thomassen”


Cockpit for Real Estate Manager on Regional / Cross Border Portfolio

Cockpit for “Wendy Jones”

V. Mock-up / Live Demo Role “Head CRE”

LIVE DEMO

LIVE DEMO

Key Messages

• Increased transperancy of important data/area of responsibility -related costs -space utilization /vacant space

• Key Data

• Easy-to-navigate and quick access to relevant information

LIVE DEMO

Key Messages

• Enhances transperancy and analyse deviations from market and market expectations

• Focussing on large volumes and „ Low hanging fruits“

LIVE DEMO

Key Messages • Transparency on current

space utilization and future needs - where space is limited or where there is an urgent need for action

• Overview of vacant spaces on location level including determination of future space needs.

• Increases possibility for active control

LIVE DEMO

Key Messages • Transparency on

Lease contract terminations /Options incl. volume

• Status tracking in accordance with defined process steps

The New Real Estate Cockpit @SAP GFM

Questions & Answers

Thank you

MATTHIAS GRIMM

Vice President

Head of Global Facility Management

SAP SE

Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

T+49/6227/7-65142

F+49/6227/78-39154

mailto:[email protected]

mailto:[email protected]

head of global facility management, sap se...

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