hawke’s bay – east coast community report – work in progress 31 march 2011 1

Hawke’s Bay – East Coast

Community Report – Work in Progress

31 March 2011

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Contents

Introduction………………………………………………………………………………….3

Executive Summary………………………………………………………………………..4

Region……………………………………………………………………………………….7

Family & Community Services Funding Information……………………………………8

Where we have been………………………………………………………………………13

What we were told………………………………………………………………………….14

Existing Information & Resources…………………………………………………………30

Engagement Timelines……………………………………………………………………..30

Emerging Themes ………………………………………………………………………….31

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Introduction

Introducing the Hawke's Bay & East Coast CRM Forum

The Forum currently has eight members:

Community Representatives

Caren Rangi (Co-Chairperson / Media Spokesperson)

Molly Pardoe

Laine Higham

Allan Tolley

Raewynne Jacobs

Government Agency Representatives

Mere Pohatu, Te Puni Kokiri

Rhonda Taylor, Child Youth & Family

Jane Hopkinson, Family & Community Services (Chairperson)

The Forum has made recommendations for two extra members to join the Forum. These people will be from

Wairoa and Central Hawke’s Bay as the rural nature of these communities and high deprivation amounting to

some critical issues are prevalent especially in the Wairoa community.

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Executive Summary

The Hawke's Bay & East Coast Community Response Forum is pleased to submit their first report on the progress they have

achieved to date.

The Region is characterised with five District Councils, with three provincial cities of Gisborne, Napier and Hastings and three rural

communities including Central Hawke's Bay, Wairoa and the East Coast. The East Coast community is a part of the Gisborne District

however has always been viewed as a distinct community in its own right. Wairoa and the Coast share many issues because they

both experience high deprivation.

The Forum Members have met regularly since coming together, a total of nine times. Our activities have been as follows:

27 October 2010 Central South Region Orientation Workshop for all members across four forums

23 November 2010 Forum meeting

08 December 2010 Forum meeting

09 December 2010 Results Based Accountability Workshop with Mark Friedman

03 February 2011 Forum meeting

23 February 2011 Hastings & Napier Public Meeting- Chair & Co-Chairperson met with Hastings Mayor Advisor

and Council Staff

28 February 2011 Central Hawke's Bay Public Meeting – Co-Chairperson met with CHB Mayor and Council Staff

01 March 2011 Forum meeting

02 March 2011 Co-Chairperson met with Napier Mayor and Council staff

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Executive Summary

17 March 2011 Wairoa Public Meeting – Chairperson and other forum members met with Wairoa Mayor and

Council staff 17 March 2011 Gisborne Public Meeting – Chairperson and other forum members met with Gisborne Mayor and

Council staff 18 March 2011 East Coast Public meeting held in Te Araroa

All forums meetings have focused on getting to know each other and building a working relationship together, planning community

engagement along with becoming familiar with their roles and responsibilities and the social sector’s current funding structures.

Members have felt both overwhelmed and anxious about the enormity of the task of transforming social services across their region

and excited at the prospect of making a difference through their contributions and recommendations for achieving transformation.

We

often encourage each other to look forward to the potential outcomes of the Forum’s activities with positive anticipation.

The first tier of engagement planned was meeting with Mayors in each district to discuss and agree on ways of working together,

acknowledging the synergies of the work each other is doing. The Forum is looking to leverage off existing consultations and findings

completed by Councils and adding value to each others work going forward. Meetings with Mayors and Council Staff have been

coupled with public meetings which have been held in each of the five districts to introduce Forum Members and explain their role

around the transformation of social services in communities. At these meetings the forum took the opportunity to begin conversations

and collect feedback from participants .

Emerging themes and ideas for better ways of working in communities

Service hubs where families could go to address a range of issues across health and social supports

Development of community charters, shared vision, and outcomes, ,joint planning for social service provision

Shared Information Technology, Strategic Planning, Training, HR functions across organisations

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Executive SummaryCommon issues that have been identified through this first tier engagement have been:

All rural communities identify issues around transport and accessibility to services for some families

Lack of connectivity between services

Lack of local/resident services in rural communities

Organisations contracted to deliver services from outside of the community are not visible providing these services

Many organisations struggle with the viability of delivering services

Short term contracts result in organisations not being able to plan and deliver services efficiently

Difficulty in securing and maintaining the tenure for qualified and competent staff

Good networking in communities but still need to encourage more collaboration across community and government agencies

Alongside the planning for an in-depth engagement, review and analysis of each community , the Forum will look to invite

organisations to meet with them who have structure that supports multiple organisations to deliver supports across many

communities. We want to explore how sharing of governance, strategic and administrative functions can benefit families and build

more capability in communities.

The forum have proposed the following timelines for the In-depth Review, Analysis and Engagement across the Hawke's

Bay & East Coast Communities

Planning has already begun in the CHB community to hold a free sausage sizzle at the community pools so the forum can hear

from families themselves. The planning of engagement for each of the five communities will be completed by:

30 April 2011………………Central Hawke's Bay

30 September 2011………Wairoa & Gisborne

31 March 2012…………….Hastings & Napier

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The region has five District Councils:

Gisborne District Council – the Gisborne and Coast communities have issues of high deprivation

Wairoa District Council – Issues of high deprivation

Napier City Council

Hastings District Council

Central Hawke's Bay District Council

The Region

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Family and Community Services Funding Information

Total Funding Distributed by Service Group for 2011

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Total Funding Distributed in Central Hawke’sBay, Gisborne, Hastings, Napier and Wairoa for 2011

Family and Community Services Funding Information …

Please Note: Funding by territorial authority shows only where the service is delivered, not the location of the service provider. Also where the service is delivered across territorial authorities the funding has been apportioned across those areas

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Percentage of Total Funding Distributed in Central Hawke’sBay,Gisborne, Hastings, Napier and Wairoa for 2011


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Total Funding in Central Hawke’sBay, Gisborne, Hastings, Napier and Wairoa for 2011 by Service for 2011


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Percentage of Funding by Programme for 2011


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Where we have been

The Forum has engaged with the following communities:

Central Hawke’s Bay

Hastings Napier

Wairoa

Gisborne

Te Araroa – East Coast

The first tier of engagement within the above communities was planned to include visits to district Mayors and Council staff to

introduce and discuss the Community Response Model forums and the tasks and responsibilities they have undertaken. The

conversations have also included agreements to work together through the second tier of engagement in their respective

districts for in-depth review, analysis and engagement in their communities and to share information about community needs

that will add value to each other’s work going forward.

At the same time public meetings have been also been held across the above districts to also introduce and explain the

responsibilities of the forum. These meetings have also offered an opportunity to workshop with attendees around the most

pressing issues and gaps they perceive exist in their community, also looking to what works well or not in their communities.

We have also invited public feedback at these meetings on how they see engagement with them and any other

information/research that we as a forum may need to know about as we undertake this work with them.

The Forum decided a blanket approach to introduce themselves across all communities was necessary to show their desire to

begin building an open and transparent working relationship within communities. The meetings in the main have been received

well with a sense of positive anticipation.

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What We Were Told: Biggest Issues and Critical Gaps

Gisborne

Viability Sustainability Whanau driven services, reporting needs, needs

analysis Too many services, too little direction Local ownership Government agency non-collaboration i.e. MSD

arms Random targets without logic Individual focuses one-on-one type contracts Too many deliverables in short time spans Rural considerations/cost i.e. travel Not enough skill based/professionals to do the

work Gaps in service delivery – Cant get people to

deliver service e.g. Drug and alcohol counseling Parents unable to control their children Constraints by time, perception by management Huge accountability requirements Short-term contracts Organisations providing services but not funded Over-burdened organisations

Napier/Hastings

Competitive funding environment Lacking services for care and protection of children

with disabilities NETS needs to improve tracking and re-engaging

youth in education Youth as young as 8 years of age disengaged from

education, need better supports

Lack of supports for young mothers sent home early from hospital i.e. Vulnerable Women’s Group

• Too many providers of services

Central Hawke’s Bay (CHB)

Parents As First Teachers for rural communities Transport, access to services and activities Limited training options for youth Youth finishing school with no qualifications Youth transitioning to employment Youth suicide rates Teen and sole parents Staff retention Depression Literacy issues within families

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Biggest issues and critical gaps

Wairoa Continued….

Suicide prevention and counselling support Access to services Family advocacy activities Sound budget advice and mentoring Support person to assist those travelling to

services outside of Wairoa Commitment from providers/ funders Geographical issues – Service provision split

between Tairawhiti and Hawke’s Bay Fragmentation, services delivered from different

regions Access to specialist services that feel safe and

offer confidentiality Wairoa families are disadvantaged by lack of

specialist services Intergenerational impacts. Break generational

issues. Good information and knowledge Good education policy influence No Family violence services locally, people have

to leave town to be safe

Wairoa

Need more resources to Maori Tertiary education opportunities Good employment opportunities to retain working

aged people Drug and alcohol education, counselling and

support Youth counselling services Suitable public transport Coping mechanisms for vulnerable families More support for whole whanau Young mums, parenting, child care centre's, life

skills and budgeting More support for elderly people experiencing abuse

and isolation issues Apprenticeships Quality housing Professional skilled services Increase social workers in schools Effective alternative education programmes that

offer practical experience and social skills Locally owned enterprises Teacher/need ratio rather than teacher/numbers

ratio

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Biggest issues and critical gaps

East Coast

Access to activities for youth Transport issues Local facilities for youth to engage in sport/activities, have to travel 2 + hours GP twenty minutes drive from Te Araroa Cost of fuel higher in rural areas therefore cost to access services expensive Don’t always have the resources to respond to government requests Most IT based in schools, some have access at home Everything across the coast is more costly Elder Abuse Awareness missing, a lot of abuse is happening, people are ignorant to what they are doing to their

elders Low employment opportunities locally No local physio, causes issues for elderly No physical help for stroke victims Many parents aren’t getting involved with youth No programmes for pakeke No courses for young mothers Drug and alcohol abuse issues across all communities State of housing a huge concern Generational issues Alcohol abuse biggest issue Some service providers feel constrained by contractual obligations

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What works well and why

Gisborne

Good voluntary services Goodwill Street by street initiative, police, age concern,

child advocates, aged advocates Collaboration, strengthening families and TAIN Services delivered in homes Collaboration potential at NGO level Pockets of energy with well trained people across

several groups Youth voice – MYD funded Experienced personnel Child advocates and their role with education Suburban organisations, KPK/ETE/KKM Local leadership Very good people going beyond the call of duty Personal touch Marae youth justice Teen parents – Te Whare Whaihia Some parts of Alternative Education programmes

work well i.e. consultation and collaboration with

other agencies

Napier/Hastings

Healthy homes initiative using measures from DHB’s

Age Concern works collaboratively across agencies and service providers

Self sustaining providers Napier Family Centre providing a range of services

and collaborating across divisions Shared outcomes, collaboration, goodwill,

consistent messages across groups Bi-monthly network, attendance is increasing Providers working well to re-engage youth in

education


Panda Bus, transport for elderly living in rural communities (non funded)

EPIC Ministries youth programmes and mentoring (partially non funded)

Mobile nursing team works well Creative arts and kappa haka strong within the

community High Trust Contracts – contracting for outcomes Overall existing services work well, established

relationships “Christine’s good because she’s connected” Pharmacy deliveries

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What works well and why

Integrated health centre starting at hospital Strengthening families when families engage When town goes together we do go well Parents as first teachers works well Plunket Nurses 4 days per week works well Wairoa people have innovation Te Ataarangi works well, maximise on success.

East Coast

Fishing programmes level 2 or 3. Some high

school students get involved Kaupapa driven Pakeke van available to take people to city Boxing programmes – youth engaged and

participating 50% of tamariki at Kura learn Te Reo Maori Community Max works well, keeps people

engaged and contributing

Wairoa

Wairoa College cactus programme keeps youth

occupied Age Concern and Wairoa YNOT for teens work well

together Local freezing works – largest employer Incredible years Wairoa youth service after school programmes Aged Concern Wairoa shows strong commitment to

supporting elderly Kura Kaupapa alternative to college has 50% Maori

male Community Max programmes offer youth an

opportunity to develop employment skills and build

relationships RTLBs Good health and education collaborative network,

safe information sharing Pol400s, good across agency involvement, needs

to be increased. Local people within services know whanau well

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Changes to be made to improve support to families


Strengthen relationships, improve collaboration

Information provision , ensure community know who is doing what and what’s available to them

Competitive funding model, Ministry targets need to be driven by community need

Breakdown barriers in organisations, work with and not against each other

Non contestable funding/not competing

Streamlined and long term contracts

Contracts that allow for follow up not short term interventions (band aide)

Stop assuming that you know what people need and start listening to them

Emphasis currently on business outcomes not outcomes for clients

We need integrated, collaborative and cohesive services

Integrated shared client services

Better collaboration, focus on community need

Stronger communication across providers and feedback loops to local government and government partners

Being responsive to cultural need

Change perception on who actually needs help

Bridge the gap between this environment and private sector

Involve families in decision making, their outcomes/ownership/empowerment

Be real about what we are good at and trust each other

SWISS/MAS

Need for capacity building

Advocate – a voice for families

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Changes to be made to improve support to families …

Wairoa

Bring back apprenticeships and trade training especially Maori programmes

Improved health services based locally

Access to services

Advocacy Support

Strengthen volunteer base

Whanau approach and choices, people need relevant options

Improved social wellness, e.g. suitable employment opportunities

Youth mentoring and positive male role models

Strong male leadership

Parenting programmes

Suicide prevention

Family Violence prevention programmes

Local service provision

Increase number of youth workers and social workers

Young mothers have the option to stay in hospital longer following birth of a child and are well supported in hospital and at home

Strengthen relationships across community agencies

Access to safe and confidential services

Stock take social capital (skills)

Community Service monthly hui

Safe and affordable access to recreational activities, such as: community centre pools and gym.

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Wairoa Continued…

Capitalise on Te Reo Maori programmes – whanau, hapu, Iwi development.

Marae based Whakapapa and Tikanga

Transportation

Invest in skills

Population based funding changed to needs based funding

Needs improved accountability for money invested here

Health and education need to work with whanau effectively

Inconsistent children still slipping through gaps

Increase CYF social workers in Wairoa only 1 permanent worker

Break down patch protection

Work more closely with whole whanau

Drug and alcohol education

Engage families

Instill core values in tamariki

Plan beyond the training and toward employment

Service provider sustainability. Long term contracts

Attract research funding

Planning shared vision together

We need expertise

Access to “something” or “someone”

Outcomes focused/outcomes still important

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Wairoa Continued…

Lift expectations, everyone can!

Put downs to put ups!

One contract across multi-funds and programmes

Providers (NGO’s) planning with FACS for outcomes

Build more resilient families who are able to cope

Good knowledge, policy information and advice

Need “breaking of silence” applied CRF but did not meet criteria

Change funding silo’s – bring it all together, health, education and social wellbeing. All areas impact on other areas.

East Coast

Let the ownership belong to the people

Skills audit across whanau, utilise the expertise within families

Programmes for pakeke, facilities available

Good information and advice services

Appropriate courses for young mothers, budgeting, cooking etc

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Gisborne

Flexible contract management, we should be into transportation not trains

Confidence quality insurance mechanisms

Awareness of available services

Sustainability

Build capacity, volunteers

Innovative strategic collaboration

Communities select their own champions

More robust post referral/placement support

Age restrictions on contracts

Collaboration across providers

Out with contestability

In with local decision making and planning

Saying “NO!” to six cars up the drive way

Add compulsions to solutions

Improve education opportunities and employment chances

Valuing kids early and ongoing

Ban low expectations

Ensure mums matter

Exciting prospects future thinking

Something to come/happen out of this consultation

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Gisborne continued..

Stop changing what works well, leave it alone

Get rid of what’s not working

More in-depth engagement

Change the way we provide information and advice so more people know whats available

More information awareness of individuals in our community/early intervention e.g. aged concern and youth

Get rid of all our alcohol outlets

Provide free bus service to school e.g. Kaiti to across town

Need locally lead initiatives

Bring training to Gisborne – Too costly to go out of town

Affordable housing

Other ECE options

Emergency housing

Empowering people to manage themselves and want to make change

Joined-up funding streams

Build self-esteem of young people and families

Agencies need to talk to each other

Realism, role models, life skills

Access to good employment, housing, education and health

Integrated contracts

Sustainable services

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How can resources be applied more effectively


Pool workers so they can be deployed to where the need is

Hub for all services to improve relationships, coordinator working across agencies

Joint planning - Develop a community funding plan, do things differently. Shared vision, shared goals.

Go back to programmes that worked in the past, i.e. Abbotsford family approach

Identify high risk families – all agency involvement

Early Intervention/prevention

Hospital services only for acute and crisis care, shift power to communities

Providers have flexibility and are contracted to provide full wrap around services

Napier/Hastings

Invest more in early Cut down on the number of organisations

Agreed shared outcomes and agreed measures for funding model

Draw on intergenerational knowledge

Work with people in their homes

Reduce the number of people going to jail, reduce ripple on effects to families

Mobilise communities

More FaCS resource locally

intervention rather than crisis management

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Wairoa

One stop shop – new location for Heartlands, build us an empire, raise income, share resources and aim for sustainability

Fluid services/sharing resources and supporting each other

Gisborne

Central referral hub

If you are going to change families you need funding for families

Local plan

Identify priorities

Local accountability

Neighbourhood meetings

East Coast

Build on heartland services, available only ½ day per month and under utilised

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How can resources be applied more effectively

Does funding need to be refocused and why

Central Hawke’s Bay (CHB) Mobile nursing services – take services out to rural communities

Napier/Hastings Invest more in early intervention rather than crisis management

Wairoa Maori children focus

Gisborne Focus on children being excluded from school

Ways to engage with community

Central Hawke’s Bay

Go to communities

East Coast Maori like entertainment/sports. Create an environment that brings people in. Engage families (everyone) People here will engage for different reasons

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Wairoa

- Families are important

- Iwi identities are important

- Congratulate minister for putting social workers into hospitals, part-time employee based in Napier. Wairoa

needs a full-time social employee to manage work load

Gisborne

- Proven programmes working well should be maintained

- Men’s health programmes cut

- Ensure services like TAIN supported so communities continue to work together

- Support collaborative networks e.g. other sectors, health, social service, education and housing

East Coast

- Treasure our elderly not abuse them

- Community find it difficult to report crime due to lack of trust in Police

- Elderly afraid they are going to lose their land due to expensive rates

- Community share a common dream, currently working in our own little boxes – Bring the boxes together

“what an awesome power

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Does funding need to be refocused and why

Existing Information and Resources

Community Outcomes Process for each Territorial Authority

Community Demographics and Indicators (Information sourced from other central government agencies and statistics NZ)

Hawke’s Bay Social Sector Forum Result Cards

Hawke's Bay Parenting Research project

CHB Solutions Project

Contract Mapping Tool

FaCS Funding information

Common High Level Priorities Across Government Agencies Summary Report (FaCS)

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Emerging Themes to the Minister

As the Forum has completed the first tier of engagement across all of its communities they do not believe they could make any

recommendations for funding of QS& I proposals, however there were themes that came out of the many conversations we held

in the public meetings which will enable us to focus the second tier of engagement.

Some of these themes include:

All rural communities identify issues around transport and accessibility to services for some families Lack of connectivity between services Lack of local/resident services in their community Organisation from outside of the community funded to provide services do not show Organisations struggle with viability to deliver services

The short term nature of contract which result in organisation not being able to plan and deliver services efficiently Difficulty in securing and maintaining the tenure for qualified and competent staff

There were also conversations that suggested different arrangements for service delivery which included:

Service hubs where families could go to address a range of issues across health and social supports Joint planning - Develop a community funding plan, do things differently. Shared vision, shared goals Shared Information Technology, Strategic Planning, Training, HR functions across a number of organisations

Quality Services & Innovation Funding

The Forum has not made any plans for recommendation for the above fund as they believe it is too early to engage the

community in any forward planning until they are confident as to what actual transformation will look like across these

communities. Once conclusions have been drawn and assumptions tested they will them begin to invite discussion in

communities to support change.

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Signatory

31st March 2011

Caren RangiCo-Chairperson/Media SpokespersonOn behalf of the Hawke's Bay & East Coast CRM Forum Member Date

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hawke’s bay – east coast community report – work in progress 31 march 2011 1

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