We serve you so you can better serve your customers

Smart App for Businesses

Hate2Wait is a SaaS based mobile based multi – utility queue management app which bridges the gap between your business and your customer and helps you in:

✓ Delivering Ultimate Customer Service and Delight

✓ Increasing Revenues and Customer Retention

✓ Increase Operational Efficiency

✓ Make every customer a VIP, Reduce No-shows and Turn-away’s

✓ Reduce Wait times for your customers and give them a hassle free experience - Make sure they come back to you next time

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Digital Customer Book2

BEFORE

AFTER

Intelligent Queue Management3

Let your customers skip the wait Make your customers feel special and valued. Show customers that you care. No extra effort. Enable them to join queue remotely and reach when its their turn.

Automated Notifications, Reminders and

Confirmations (IVR, SMS, App) Notify customers automatically when their turn is coming up. Automated IVR confirmations.

Erase chaos, Create Delight Engage waiting Customers and reduce the stress of waiting. Make them stay for longer and visit again

Ease your operations

Hate2wait Kiosk app enables your customers to key-in their number to join the queue. Automatic updating of real – time queue position on customer app

Unavailability Notification Feature4e

Notify your customers when you are not

available to avoid bad experiences

✓ One bad customer experience can make you lose customers.

✓ Now you can make sure this doesn’t happen with zero extra effort

✓ Let your customers know about the sudden unavailability through SMS and Notifications

Integrated Customer App (Android and iOS)6

Shortcut to Amazing VIP experience and

Customer Delight

✓ Enable your customers to check live waiting status on the App

✓ Enable your customers to be confidently spontaneous without Reservation or Appointments and experience VIP delight. Erase uncertainty and frustration

✓ Encourage walk-in’s when you are open and available

✓ In case of queue, Enable your customers to join remotely, keep them updated about their turn automatically and save time — The ultimate customer experience

✓ Erase chaos, frustration at reception. Create customer delight

✓ Don’t make your customers fear the wait. Keep them happy and make sure they visit you next time too.

Dedicated Business IVR with Integrated CRM5

Give your business a voice

Enable customers to check live availability by dialing your dedicated business number.

Integrated Queue Management

Customers can save time by getting in the line by calling on your number. Its all

automated. No Manual intervention required

Integrated Calls CRM Never miss even a single call. All calls get registered in the CRM. Reach out

the these customers and boost business

Capture Every caller’s data; Even missed calls

Never miss even a single call. All calls get registered in the CRM. Reach out

the these customers and boost business

Private Verified Customer Feedback7

Mobile based Feedback Collection Gone are the days of asking the Customer to fill up feedback forms on paper Now send your Feedback forms straight to customer’s mobile phone

Digital Private Feedback Don’t let fake/unverified feedback harm your business. Show off the verified customer feedbacks to the world as per your will

Real time response update Get updated on the feedback response in real time Make sure no unsatisfied customers walks out.

Detailed Feedback Analysis Get detailed feedback analysis and past trends on the feedbacks in real time

Walk - In Management & CRM8

Create customer delight with customer recognition capability and visit based customer history

Make the most of In-built CRM

Collect invaluable customer data for walk-in customers as well and use the loyalty builder to boost retention and revenues.

Manage Walk-In Customers with ease

Customers receive In-built Welcome SMS, Confirmation SMS, Regret SMS, Delay SMS and build healthy Customer relations

Business SkyRocket9

Boost Customer Retention and Acquire New Customers

Advanced Marketing Program

Customer Loyalty Builder

Make the most of our state - of - the art Predictive

Intelligent Pull Notification based on customer behaviour

Target Marketing

Push special discounts at your Lean times and attract customers.

Targeted Push Notifications, SMS and Social Media will help your business

reach new heights with minimum costs

Real Time Analytics Suite 10

Interactive Dashboard

Get real time analytics and reports on operational, customer and feedback metrics. Download reports from dashboard directly

Customer Trends and Insights

Stay updated with trends and customer behaviour and make data driven business decisions

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Contact Us13

Wonder Peak Tech Pvt. Ltd. 244, Vipul Trade Centre, Sector 48,

Sohna Road Gurgaon – 122018, Haryana, India

contact@wonderpeak.com