harley_davidson
DESCRIPTION
harley_davidson inc- 2009 case studyTRANSCRIPT
Briefly Information of Company
Harley Davidson is one of the best motorcycle producer in world. This company not only produce motorcycle but also produce boat, t-shirt, bag, leather Jacket ,helmet and kind accessories, etc. Thanks to selection HD ,their customer’s life style obvious that show their freedom.
History of HD
1901–William S. Harley, age 21, completes a blueprint drawing of an engine designed to fit into a bicycle.
1903 – William S. Harley & Arthur Davidson (Walter) 1909 – First V-twin powered bikes, it became most enduring icons of
Harley Davidson history.1917 – 1/3 rd of the bikes were sold to the U.S military, at last 20,000
HD bikes were used in World War I (1918).1920 – HD dealerships spread across 74 countries.
1930–Bill Davidson, Jr. wins the Jack Pine endurance contest with 997 points of 1,000.
1943–Harley-Davidson receives the first of its four Army-Navy "E" Awards for excellence in wartime production.
1955–Harley-Davidson produces almost 60,000 WLA models during the war for military use.
1987 – Entered into American & New York stock exchanges.
1998–A new assembly facility opens in Manaus, Brazil, the first operations outside of the U.S.
2001 – Two big plants constructed in Milwaukee & Kansas cities.
History of HD
History of HD
2004–HD recorded its 19th consecutive year of record earnings
2009– Harley-Davidson announces expansion into India.
2010–The XL Forty-Eight is introduced, recalling the raw, custom Sporters of earlier days.
Harley is the only major American Manufacturer of heavy weight motor cycles.
Have more than 15,000 employees.
Product extensions
Motor Cycles
Bike accessories
Buell motor cycles: wholly owned subsidiary of Harley by 2003 (closed now)
Brand extensions Merchandise• Helmet• Boats• Clothes (Jackets…) • Mugs• Collectibles….• Lighter• Watch Beer
Bars
Harley - Davidson presents two new models this year – one for men and one for women ...
We fulfill dreams through the experience of motorcycling,
by providing to motorcyclists and to the general public an expanding line of
motorcycles, branded products and services in selected market segments.
Mission
PROPOSED MISSION
“Constantly renewing ourselves and offer our
customers the best motorcycle experience without compromising
the quality.To be branded as the best
motorcycle available in the world.”
Vision
HD, is an action-oriented, international company, a leader in its commitment to continuously improve our mutually beneficial relationships
with stakeholders (customers, suppliers, employees, shareholders,
governments and society). HD believes the key to success is to balance stakeholders’ interests through the empowerment of all
employees to focus on value-added activities.
PROPOSED VISION
“Always be competitive and continuously improving our customer satisfaction, increasing dynamic, diverse and global market” The best quality motorcycle, motorcycle products and financial services will be provided world wide is the commitment of Harley Davidson. The total team effort of Harley Davidson employees is devoted to full filling dreams of customers and we believe there is not a motorcycle riding experience like Harley Davidson.
INTENSIVE STRATEGIES
Market Penetration
Product Development
Market Development
Market Penetration• Get some more market share from the existing market(U.S,
U.K, and Japan)
• Use more marketing techniques like advertising
• HD has a good brand name so it’s easy for them to eat up the competitor market share
• Competition is high in this segment mostly in U.S so good choice market penetration
• Expand the HOG (Harley Owners Group) to Asian countries
• If the company can provide the customer satisfaction that they are providing to the U.S customers to the Asian customers they can increase the sales
Product Development• Younger generation and female are now
coming to this segment so expand the motor cycle segments to younger generation and females.
• In Europe they can increase or expand the Buell’s market share by introducing new motorcycles.
Market Development• Harley-Davidson can bring in their vehicle to Asian
countries (India, China), because these countries have a high population and the market potential is also high.
• The cost to bring in the old vehicles (old product) to India is so much difficult:
- There are so much environmental laws -Taxes are problems -Levis are high in India • So starting new plant in India can solve this problem.
Negotiations with the Government can solve these problems
CURRENT INTEGRATION STRATEGIES • Vertical Integration
• Horizontal Diversification
Vertical Integration
• HD uses both backward and forward integration • More than 750 suppliers of g&s are used in the design
and manufacture of motorcycles, parts and accessories • The control of inputs is a necessary part of just-in-time
manufacturing • HD has been backward integrating to maintain control
over the quality of suppliers • HD owns most of its distributors • Distributing completed motorcycles throughout the world • HD is responsible for the delivery of parts and accessories
Horizontal Diversification
• HD has acquired Buell Motorcycles and Eaglemark Financial Services, in order to provide new product lines for their customers
• Buell was acquired in order to be able to provide customers with a V-twin powered Sport motorcycle
• This type of motorcycle has become increasingly popular with the younger and European riders
• Eaglemark provides motorcycle financing, motorcycle casualty insurance and extended service contracts for HD and Buell motorcycles
• They also issue the HD Chrome VISA Card, allowing riders and customers to show their brand loyalty
You might be a biker if…
You wave at bikers even when you’re in your car.You have put motorcycle parts in the dishwasher.You pull your bike into the motel room and use a bath towel to wipe it off.
You take your kids for a ride on your bike before they can walk.You carry a picture of your bike in your wallet.You can’t remember your kids’ names or birthdays, but you can remember that Harley-Davidson made the Knucklehead, Panhead, Shovelhead, Evolution, and Twin Cam 88 & 96
Yasemin Şirin
ORGANIZATIONAL CHART
MANAGEMENT• Excellent Corporate Governance has been a long
standing business practice at HD, because it makes good business sense
• The HD Management and Board of Directors is composed of accomplished leaders from a range of industries who meet regularly to review Company objectives and plan for future growth
• These individuals draw on their diverse backgrounds and experiences
• They are proud HD enthusiasts, and they work to ensure that the decisions made by HD promote fairness, financial transparency and accountability to all our shareholders
EXTERNAL FORCES• Economic Forces
• Technological Forces
• Social, cultural, demographic, and natural environment forces
• Political, governmental and legal forces
• Competitive Forces
Economic Forces
HD is the largest manufacturer of heavyweight motorcycles in the world by market share, capturing half the U.S. market and a third of the global market
As a luxury good, HD competes primarily on design and quality, rather than price, which keeps margins high; gross margin in 2011 is projected to be approximately 34%
Harley Davidson announces a 73.5% increase in income in year-ago comparisons, totaling $119.3 million for the first quarter of 2011 Increases in income were driven by a 1.5% increase in revenue, totaling $1.22 billion for 2011
Technological Forces
• Computer-based inventory control systems could play a role in managing motorcycle inventories
• Technology also impacts design
• Modern motorcycles also are relatively free of oil leaks, vibration, and are more comfortable than those of the past
• Communication across continents is easier and cheaper than ever before because of computer-based inventory control systems
Social, cultural, demographic, and natural environment
forces• As aging couples with excess income are Harley Davidson’s target
market, the aging population growth and income growth are good signs for the company
• The U.S. veteran population has increased by 1.1% , Veterans tend to be motorcycle owners so sign of market segment growth for Harley
• Motorcycles are mostly used during warmer months which are generally March through August in the northern United States and Canada so the motorcycles riders intend not to buy motorcycles until they can ride them.
• The United States has the greatest income inequality among developed nations ,This indicates a large (growing) potential market size for Harley Davidson as it is the leader in the Motorcycle market with about 50% market
• The changes in the lifestyle of the majority of youth population the world-over has resulted in an enhanced business for HD
Political, governmental and
legal forces• The Environmental Protection Agency (EPA) regulates automobile and motorcycle emissions
• Future revisions could negatively impact the motorcycle industry. Steel prices increased 57% and aluminum increased by 24%, so that the cost increases on to consumers, thus raising the price of the product
• The environmental protection laws create on additional pressure for companies
• Human resource legislation mostly in favour of the employees also does have an impact on the profitability of the company
• The internationalization of the business of the company is concerned the moving of production facilities to those locations
Competitive Forces
• Its main competitors are Honda and Yamaha based on their world-wide market share
• Harley’s competitors are more diversified, they are less vulnerable to industry changes
• Honda and Yamaha also offer products that sell well in the international markets compared to Harley
• Harley products are more expensive than its competitors, but are known for service and saleability
• Touring bikes have increased in popularity with each year. Victory, Honda, Suzuki, and Harley have expanded their touring line of motorcycles to cater to the aging market. Harley offers eight variations of the touring motorcycle
INTERNAL FORCES• To determine HD’s strengths and weaknesses, an
internal assessment is required • Harley only has 7.7% of European market share (the
second largest motorcycle market in the world), and 25.3%of the Asia/Pacific region
• Harley-Davidson’s strengths are in the U.S. market, as 80% of Harley’s net revenue comes from U.S. sales
• Harley was viewed as sub-par when compared to British motorcycles
• Harley has a reputation for style and quality
INTERNAL FORCES(con’t)
• Harley-Davidson also introduced water-cooled engines, fuel injection, and catalytic converters to improve exhaust emissions
• Harley’s strength in this area is largely due to its marketing abilities in the U.S. market
• Harley customers are extremely loyal to their brand and 90% of Harley owners intend to purchase another Harley
• Management information systems could be used to more effectively manage inventory at Harley .This is currently one of Harley-Davidson’s few internal weaknesses
MICHEAL PORTER ANALYSISFive Forces Analysis
Forces Strategic Significance
Internal Rivalry LOW-MODERATE
Threat of New Entrants LOW
Threat of Substitutes Products
LOW-MODERATE
Bargaining Power of Buyers LOW
Bargaining Power of Supplier
HIGH
Market share and financial analysis BALANCE SHEET
HD CASH FLOW
MARKET SHARE• Competition in the motorcycle industry consists of
only a handful of producers worldwide. • The Japanese producers Honda, Yamaha,
Kawasaki, and Suzuki are producing a full line of motorcycles ranging from scooters to heavyweights, and together control the largest share of the market
• Motorcycles are sold internationally, 3 main geographic markets North America, Asia, and Europe
• The largest is the North American Market (USA and Canada account for about 60% of this market) accounting for 60% of worldwide motorcycle sales
MARKET SHARE (con’t)
• Most Asians consider motorcycles as a basic means of transportation.
• Major target areas include China, Korea, Taiwan and Vietnam.
• The European Market is another market with great potentials since Europeans have a higher disposable income and enjoy a higher standard of living
• Eastern Europe is not offering a good deal mainly because of its unstable political and economic environment
Harley-Davidson 46.40%Honda 20.20%Suzuki 9.80%Yamaha 9.30%Kawasaki 7.10%BMW 2.50%Other 4.60%
The following table details the market share by region:
North American Market Share
European Market Share
• Honda 21.00%
• Yamaha 17.70%
• BMW 15.10%
• Suzuki 14.80%
• Kawasaki 8.50%
• Harley-Davidson 6.60%
• Ducati 5.70%
• Triumph 3.50%
• Other 7.00%
Asia/Pacific Market Share
• Harley-Davidson 21.30%
• Honda 19.10%
• Kawasaki 15.80%
• Yamaha 13.60%
• Suzuki 10.10%
• BMW 7.30%
• Ducati 6.90%
. Other 5.90%
World Wide Revenue
2011 Worldwide Retail Sales ofHarley-Davidson Motorcycle
GROWTH SALES
For the first time in 17 quarters, Harley reported selling more motorcycles than in the year-ago quarter. Growth in the U.S was the most impressive, while international growth contributed too. Thanks to relatively surging sales in the U.S., the mix of domestic to international sales has dropped from 42% last year to just 36% now.
Incidents that may involve a potential conflict of interestDisclosure of any waivers of any conflict of interestRegular reports to the Board. Reassess annually the Human Resources Committee performanceEstablish subcommittees and delegate authority to such subcommittees
Human Resource
Committee Duties and Responsibilities is to review the;Total compensationCareer development and management succession plansMake recommendations regarding the selection and retention of officers
Human Resource
Hasan Celal Kök
Sturgis is a city in Meade County, South Dakota, United States.
The population was 6,627 as of the 2010 census.
It is more popular than some city in the USA
• The Sturgis Rally is a motorcycle rally held annually in Sturgis, South Dakota each first full week of August
It was founded in 1938 by the Jackpine Gypsies Motorcycle Club
The first year in Sturgis, there were 19 participants
But in recent years; Attendance was estimated at, 614,951 in 2004, and 625,250 in 2005
• About 50.000 people coming to this city for trade.
• It is the biggest motorcycle rally in the world
• A lot of people comes from thousands of miles of distance
• For example: Some people comes from New york by Harley Davidson motor.
• The distance between Sturgis and New York 1744 miles and Florida 2030 miles.
• Distance isn’t important for participator
The others of racing place
• Sturgis • Florida • Shipley • Milwauke (wisconsin)• Las vegas
Mümine ÇinStrategic matrix
STAGE 1 THE INPUT STAGE
EXTERNAL FACTOR EVALUATION (EFE)
COMPETITIVE PROFIL MARTIX (CPM)
INTERNAL FACTOR EVALUATION (IFE)
STAGE 2 THE MATCHING STAGE
STRENGHT-WEAKNESESS-OPPORTUNITIES –THREATS –(SWOT MATRIX)
STRATEGIC POSITION AND ACTION EVALUATIN (SPACE MARTIX)
BOSTON CONSULTING (BCG)
INTERNAL-EXTERNAL - (IE)MATRIX
GRAND STRATEGY MATRIX
STAGE 3 THE DECISION STAGE
QUANTITATIVE STRATEGIC PLANNING MATRIX
STAGE 1 THE INPUT STAGE
EXTERNAL FACTOR EVALUATION (EFE)
COMPETITIVE PROFIL MARTIX (CPM)
INTERNAL FACTOR EVALUATION (IFE)
STAGE 2 THE MATCHING STAGE
STRENGHT-WEAKNESESS-OPPORTUNITIES –THREATS –(SWOT MATRIX)
STRATEGIC POSITION AND ACTION EVALUATIN (SPACE MARTIX)
BOSTON CONSULTING (BCG)
INTERNAL-EXTERNAL - (IE)MATRIX
GRAND STRATEGY MATRIX
STAGE 3 THE DECISION STAGE
QUANTITATIVE STRATEGIC PLANNING MATRIX
EXTERNAL ANALYSIS FACTOR (EFE) MATRIX
Harley davidson honda yamaha
Critical succes factor weight rating Weighed score rating Weighted score
rating
Weighed score
Product selection 0.15 2 0.30 4 0.60 4 0.60
Product quality 0.10 3 0.30 4 0.40 3 0.30
Price competıtıveness
0.10 1 0.10 3 0.30 4 0.30
Market share 0.15 3 0.45 3 0.45 3 0.45
Management 0.05 4 0.20 4 0.20 4 0.20
Financial position 0.05 4 0.20 3 0.15 3 0.15
Customer loyalty 0.20 4 0.80 2 0.40 2 0.40
Global expansion0.20 2 0.40 4 0.80 4 0.80
Total 1.00 2.75 3.30 3.20
COMPETITIVE PROFILE MATRIX(CPM)
STRENGHT WEIGHT RATING WEIGHT SCORE
1-Strong brand name 0.15 4 0.60
2-ıt has strong market department 0.15 3 0.45
3-Strong relations built on trust and respect with supliers and dealers
0.10 3 0.30
4-It is only major American motorcycle manufactures
0.10 3 0.30
5-The standart and performance segments of Harley Davidson make up 70 % of the European heavy weight motorcycle market
0.10 4 0.40
WEAKNESS WEIGHT RATING WEIGHT SCORE
1. Harley davidson dosn’t emphasize price in it’s product
0.10 2 0.50
1. Loss of benefits 0.10 3 0.60
1. Lack of opportunity for advancement 0.10 3 0.30
1. Facing engoing capacity constraints 0.05 4 0.20
1. Difficult to attract and retain talented employee
0.05 4 0.40
TOTAL 1.00 4.05
INTERNAL ANAYLSIS FACTOR (IFE) MATRIX
STAGE 1 THE INPUT STAGE
EXTERNAL FACTOR EVALUATION (EFE)
COMPETITIVE PROFIL MARTIX (CPM)
INTERNAL FACTOR EVALUATION (IFE)
STAGE 2 THE MATCHING STAGE
STRENGHT-WEAKNESESS-OPPORTUNITIES –THREATS –(SWOT MATRIX)
STRATEGIC POSITION AND ACTION EVALUATIN (SPACE MARTIX)
BOSTON CONSULTING (BCG)
INTERNAL-EXTERNAL - (IE)MATRIX
GRAND STRATEGY MATRIX
STAGE 3 THE DECISION STAGE
QUANTITATIVE STRATEGIC PLANNING MATRIX
Strong
marketing
Product Quality
Brand
Recognition
Trademark
Licensing
Supplier
relationship
Designer Store
Service
Distribution
Channel
Wow Biking
experience!
Strengths
Price factor Brain drain Reliant on few
suppliers Market share Ongoing capacity
constraints Lengthy lead
time
Weakness
Harleys ongoing
capacity restraints
Loss in domestic
market share in recent
years
Competitors of Harley
Davidson
Environmental
protection laws
Higher production
Costs
Recession
Threats
The international
market is now larger
than the U. S.
Customers value
quality parts.
Women and younger
riders are increasing
becoming interested
in bikes.
Industry registrations
of heavyweight
motorcycles are
increasing.
Opportunitie
s
SWOT Analysis
S-O Strategies• Expand production into
Europe and Asia• Expand marketing to female
riders S-T Strategies • Increase strong brand name W-O Strategies●Pursue foreign markets more
agressivelyW-T Strategies • Improve employee
relationships
STRENGTHSCustomer retentionFinancial positionProduct selectionU.S.market shareU.S. dealer Network
OPPORTUNITIESIncreasing number of ridersU.S. industry growthAging populationAsian industry growth
THREATSUnion relationsAging U.S.populationCompetitor diversificationDeclining European growth Availability substitus
WEAKNESSESDealer inventory systemInternational market shareExpensive productProduct selectionInternational dealer
SWOT MATRIX
SPACE Matrix
Ratings
Financial Strength(FS)
Leverage +6
Liquidity +4
Return on invesment +3
Working capital +4
Industry Strength(IS)
Growth potential +5
Profit potential +4
Capacity utilization +4
Ease of entry +5
Environmental Stability(ES)
Competitive pressures -4
Risk -2
Price range of competing products -5
Demand fluctuations -2
Competitive Advantage(CA)
Market share -2
Loyalty -1
Product life cycle -1
Product quality -1
Conservative FS Aggressive
CA IS-1
-2
-3
-4
-5
-6
ES
DefensiveCompetitive
-6 -5 -4 -3 -2 -1 +1 +2 +3 +4 +5 +6
+ 6
+5
+4
+3 +2 X
+1
SPACE MATRIX
STAR PROBLEM CHILDREN
COW DOG
1.0 0.50 0.0 +30
Industry GrowthRate
-30
Relative Market Share
BCG Matrix
Harley-Davidson RELATIVE MARKET SHARE 48%
GROWTH RATE 13.029
H.D US Market49%
H.D ASIANMarket22%
H.D EUROPEANMarket 7%
4 strong 3 avarege 2 Weak 1
INTERNAL-EXTERNAL (IE) MATRIX
Harley-Davidson U.S. MARKET SHARE 49%
Harley-Davidson EUROPEAN MARKET SHARE 07%
Harley-Davidson ASIAN MARKET SHARE 22%
4
H high
EFE Total Weighted Score
3 medium
2
Low
1
GRAND STRATEGY MATRIX
QUADRANT:2 QUADRANT :1
QUADRANT:3 QUADRANT:4
Weak Competitive Position
Strong Competitive Position
Rapid Market Growth
Slow Market Growth
STAGE 1 THE INPUT STAGE
EXTERNAL FACTOR EVALUATION (EFE)
COMPETITIVE PROFIL MARTIX (CPM)
INTERNAL FACTOR EVALUATION (IFE)
STAGE 2 THE MATCHING STAGE
STRENGHT-WEAKNESESS-OPPORTUNITIES –THREATS –(SWOT MATRIX)
STRATEGIC POSITION AND ACTION EVALUATIN (SPACE MARTIX)
BOSTON CONSULTING (BCG)
INTERNAL-EXTERNAL - (IE)MATRIX
GRAND STRATEGY MATRIX
STAGE 3 THE DECISION STAGE
QUANTITATIVE STRATEGIC PLANNING MATRIX
E.P. EUROPE E.P. ASIA
STRENGHTS WEIGHT AS TAS AS TAS
Net income of 2010 was $146.545,it is very big rate to compare with the previous year 2009
0.075
3
0.0225 3 0.0225
The standard and performance segments ofHarley Davidson make up70% of the EUROPEAN heavy weigted motorcycle market 0.045
3 0.135 2 0.09
Harley Davidson operates in two segments:Harley Davidson motorcyles & related products and HDFS(Harley
Davidson Financial Service) 0.0125
4
0.05
3
0.0375
Harley Davidson is the only majör American heavyweight motorcyle manuf 0.05
4
0.2
4
0.2
Strong brand name
0.075
4
0.3
2
0.15
WEAKNESS 0High price 0.075 2 0.15 2 0.15Harley Daviidson has problems in gaining more market share in some European countries(That’s one of the main markets for heavyweight motorcyles outside U.S). 0.03
3
0.9
3
0.9
They didn’t yet start its sales in India one of the biggest market s 0.05
3
0.15
3
0.15
Required production is not met ,analysing the future of heavyweight motorcyle market 0.025
4
0.1
4
0.1
QUANTITATIVE STRATEGIC MATRIX (QSPM)
OPPORTUNİTES 0The European demand for Harley Davidson is the highest international market and represents the single largest motorcyle market in the World
0.075
4
0.3
2
0.15
The international heavy weight market is growing and is now larger than the U.S. heavyweight market
0.075
4
0.3
3
0.225
Women and younger riders are increasing becoming intrested in bikes 0.05
3
0.15
4
0.2
Market share increasing in Europe and Asia for the last two years 0.025
3
0.075
4
0.1
Increasing demand U.S market for bikes 0.1
2
0.2
3
0.3
Customer value quality parts 0.125
1
0.0125
2
0.025
THREATHarleys ongoing capacity restraints caused a shortage supply and a loss in domestic market share in recent years
0.75
4
0.3
3
0.225
The European Union’S motorcyles noise standars are more stringent than those of Environmental Protection Agencies in the U.S increased enviromental stand
0.0125
3
0.0375
2
0.025
Conclusion
• Harley- Davidson have to change American culture and helped the future of motorized vehicles.
• Must implement latest technology & facilities.
• Loyal customers are not sufficient for company to survive.
• “it’’s a journey but not a destination”
Possible StrategiesExpand into Foreign Markets
• Asia• Europe
Product Development• Expand Motorcycle line for younger
market• Buell expansion
Concentric Diversification• Other recreational vehicles• Expand HOG and BRAG owner
member groups
Possible Strategies
Made new alliances with some local bike
companies to produce low cost• India
Increasıng dıversity programing• Tour• museum
Increasing advertising
Thanks for paying attention