Hardware Procurement

Project Management

Shop Fitting

Configuration

Installation

To enhance the customer experience, Mitchells &

Butlers wanted to upgrade their existing EPoS

system. They moved from EBRS to a Zonal Aztec

system as part of their GO! Technology rollout. This

involved the deployment of new EPoS, Mobile

Ordering and Kitchen Management Systems at over

1,600 sites throughout the UK. Following a tender

process, Celestra was selected to complete the

detailed scope of work, which included: site surveys,

data & power cabling and shop fitting.

This was a particularly complex project as the Mitchells & Butlers estate is comprised of

17 different restaurant and pub brands including Harvester, All Bar One, Browns,

O’Neills, Miller & Carter, Vintage Inns and Toby Carvery. This challenged our team to

provide innovative solutions which met each brand’s high standards.

Celestra’s skilled and dedicated resources completed comprehensive site surveys to

understand each site’s unique requirements. In addition to assessing everything from

data & power to signal checks for the Wi-Fi, the survey document identified the exact

colour and material of each brand’s bar type. Celestra has produced over 1500 surveys,

all of which have been adapted to overcome different brand challenges and

requirements.

Using the robust site survey, our experienced and knowledgeable Hardware Team

utilised Celestra’s longstanding network of partners to procure all the requirements for

the project.

Throughout the project Celestra was required to provide high quality shop fitting

solutions. A great example of this was the custom designed stainless steel cash drawer

sleeves we produced. These were designed with an integrated cash drawer bracket and

till riser to raise the till up to the level of the bar. In addition to being more accessible,

placing the till at bar level will allow Mitchells & Butlers to utilise the digital media

capability built into their Zonal i700 tills. Further to this, our lead Shop Fitter and

Project Manager designed custom plinths to match the furnishings of every site’s bar

from granite, brass to six shades of colour custom wood.

Our Shop Fitting team attended site from 7am on go-live day to start the shop fitting

process and carry out the necessary tasks in accordance with the survey. Working in

partnership with Zonal, our team removed existing shrouds, fitting the colour matched

decorative plinth to each bar to seat the EPoS terminal upon. In addition to this,

Celestra fitted suitable shelf extensions to house cash drawers.

Restaurants which Mitchells & Butlers regarded as providing full table service required

the installation of QSR kitchen management systems (KMS). KMS is a computerised

digital management system which controls and reports on food preparation through

kitchen screens and a bump bar. Our cabling teams were responsible for supplying the

data and power requirements for this system overnight. However, the installation of

kitchen screens for KMS presented challenges. The screens needed to be securely

mounted and this required our Shop Fitting team to build above ceiling support to

securely mount the screens into position. Each site required a customised solution from

attaching the screens to plaster board ceilings to overhead anchor points.

Due to our Team’s can-do attitude all go-lives have a 100% success rate. From

providing out of hours support to ensuring each brand’s standards were upheld, they

managed all project activity seamlessly. The introduction of the Zonal Aztec system has

integrated EFPOS chip & PIN devices with point to point encryption, future proofed the

EPoS and improved the productivity in Mitchells & Butlers pubs and restaurants. We

look forward to continuing to work closely with Mitchells & Butlers to provide flexible

and robust solutions which are implemented with great attention to detail and first class

craftsmanship.

“With a project of this nature it was important to fully understand not only the

requirements of Mitchells & Butlers, but also to understand the functionality for each

brand. I am very proud of this project and those that took part to ensure all tasks were

completed to an excellent standard and to schedule. The technology installed acts as

the backbone to the future-proofed infrastructure. As time goes on, Mitchells & Butlers

can rest assured knowing that their solutions not only meets today’s requirements, but

has the ability to handle new technology as it becomes available.”

Duncan Marjoribanks, Celestra Project Manager