HARBORTOUCH RETAIL

HRS BENEFITS: Increase Sales Improve Customer Service Build a customer and loyalty base

with customer tracking

HRS FEATURES: Creates Bar Codes with Printer

capabilities Inventory Control Export Data Fast Transaction Processing Flexible Detailed Reports

Independent Retailer Pain Points

I don’t have enough time to run the business and service the customers Stock is disappearing from my store, and not because of sales We spend more time training new staff and searching for inventory than selling What does my competition know about their business that I don’t know about

mine? Nothing hurts more than to have a long line, and have a paying customer quit

waiting and leave the store I want to be a retailer NOT an accountant What I have in stock I can’t sell, and what I can sell I don’t have in stock We have a POS system already, but we don’t know how to use it, and we can’t

get any support

US Retail Market: Number of Checkout Lanes

1.3M Retailers4.1M Lanes

1-9 Stores

300 Retailers2.9M Lanes

50-500 Stores

1K Retailers750K Lanes

10-49 Stores8K Retailers620K Lanes

50% of US retail checkout lanes in 1-9 store chainsOnly 40% of these lanes are using PC-POS; 55% still using ECRsKey factors driving adoption of PC-POS

PC economicsGenerational changeCompetitive dynamics

The Small Retailer Market Opportunity

500+ Stores

Dynam

ics

Inte

gra

tion –

Solu

tion

D

epth

and

Sca

le

Best-in-Class POS Platform

Integration with Dynamics ERP for End-to-End

Solution

Harbortouch Retail Solutions

Small Retailer Mid-size Retailer

Point of Sale 2.0

ERP, CRMRMS Headquarters

Store Front Applications

After

Customer Value Proposition

BEFORE AFTER

The Independent Retailer

• Bike• Book• Pet• Craft/Hobby • Toy

• Sporting Goods• Gift• Liquor• Home/Garden • Electronics• …the list goes on…

We all shop – think of the stores in your neighborhoodand your existing portfolio.

A Retailer’s PainSolving The PainPressure to change

Need to get on topof business information

Need to improvecustomer service

Need more productivityfrom my employees

Need more control

Anxiety over changing

Low cost

No worry, hassles

Doesn’t require in-houseexperts to use & get value

Less time away frommy business

Solution Total Cost of Ownership

Ecosystem

Integrated solution built for the retailer designed to fully automate their business across all channels of commerce…

…with a low TCO that provides quick return on investment (ROI).

…delivered with partners to create a full solution for the customer…

Independent Retailer Pain Points

I don’t have enough time to run the business and service the customers Stock is disappearing from my store, and not because of sales We spend more time training new staff and searching for inventory than selling What does my competition know about their business that I don’t know about

mine? Nothing hurts more than to have a long line, and have a paying customer quit

waiting and leave the store I want to be a retailer NOT an accountant What I have in stock I can’t sell, and what I can sell I don’t have in stock We have a POS system already, but we don’t know how to use it, and we can’t

get any support