hammer & dolly may 2016

www.grecopublishing.com

May 2016Volume 10, No. 5

$5.95www.wmaba.com

WMABA Takes on NORTHEAST

The Rise of Certification

HD0516.qxp_Layout 1 4/14/16 8:25 PM Page 1

3May 2016


4 May 2016


6 Calendar of Events

7 I-CAR CommitteeAnnouncement

10 Editors MessageJOEL GAUSTEN

12 Executive Directors MessageJORDAN HENDLER

13 WMABA SponsorshipPage

14 WMABA Golf Outing Notice

40 Whats WMABA Up To?

41 WMABA MembershipApplication

42 Presidents MessageMARK SCHAECH, JR.

46 Advertisers Index

Stock Images www.istockphoto.com

Page 28: Images John Argueta / Jargapix

Photography.

DEPARTMENTS

CONTENTSMay 2016

LOCAL NEWSAUTO PARTS CONSUMERS LOSE AGAIN IN MARYLAND: WMABA REFLECTS ON PARTS BILL DEMISE IN HOUSE SUBCOMMITTEEA legislative initiative reaches its end.

5May 2016

28NATIONAL FEATURE

WMABA AT NORTHEAST: LOCAL MEMBERSHIT THE COUNTRYS BIGGEST REGIONAL SHOWArea industry representatives travel to New Jerseyfor an unforgettable time. BY JOEL GAUSTEN

18

COVER STORY32 WHY SCANNING MATTERSChecking the Malfunction Indicator Lamp issimply not enough. BY LARRY MONTANEZ III, CDA &JEFF LANGE, PE

34 VEHICLE SCANNING:A WMABA PERSPECTIVERepair experts share their points of view.BY JOEL GAUSTEN

NATIONAL NEWS OEMs ACCELERATE SHOPCERTIFICATION PROGRAMSManufacturers offer insight into what drivestheir repair networks.

22

20TECHNICIAN OF THE MONTH

TIMOTHY SCOTTOne WMABA shop painter shares his story. BY JACQUELYN BAUMAN


6 May 2016

May 3, 2016OVERVIEW OF CYCLE TIME IMPROVEMENTSFOR THE COLLISION REPAIR PROCESSManheim (Harrisonburg) Auto Auction, Harrisonburg, VA

May 5, 2016ALTERNATIVE FUEL VEHICLE DAMAGE ANALYSIS & SAFETYFinish Masters (formerly Refinish Solutions), Springfield, VAWIND NOISE & WATER LEAKSRadley Chevrolet, Fredericksburg, VA

May 11, 2016WELDED & ADHESIVELY BONDED PANEL REPLACEMENTFinish Masters (formerly Refinish Solutions),Springfield, VA

May 12, 2016HAZARDOUS MATERIALS, PERSONAL SAFETY& REFINISH SAFETYFrederick Co. Career & Tech, Frederick, MD

May 14, 2016WHEEL ALIGNMENT & DIAGNOSTIC ANGLESFinish Masters (formerly Refinish Solutions),Springfield, VA

May 17, 2016SUSPENSION SYSTEMSManheim (Harrisonburg) Auto Auction, Harrisonburg, VA

May 18, 2016AUTOMOTIVE FOAMSFinish Masters (formerly Refinish Solutions),Springfield, VA

May 19, 2016VEHICLE TECHNOLOGY & TRENDS 2016Finish Masters (formerly Refinish Solutions),Springfield, VASECTIONING OF STEEL UNITIZED STRUCTURESRadley Chevrolet, Fredericksburg, VASUSPENSION SYSTEMSFrederick Co. Career & Tech, Frederick, MD

May 24, 2016SUSPENSION SYSTEMSFinish Masters (formerly Refinish Solutions),Springfield, VA

June 22, 2016WMABA Golf Outing - 1pm Shotgun StartVirginia Oaks Golf Club

Gainesville, VA 20155For registration and more info,go to page 14 or

tinyurl.com/WMABA-Golf-Outing-2016.

Industry training opportunitiesand don't-miss events. CALENDAR OF

EVENTSJune 1, 2016SQUEEZE-TYPE RESISTANCE SPOT WELDINGFinish Masters (formerly Refinish Solutions), Springfield, VA

June 2, 2016REPLACEMENT OF STEEL UNITIZED STRUCTURESCriswell Collision Center, Annapolis, MDADHESIVE BONDINGFinish Masters (formerly Refinish Solutions), Springfield, VA

June 9, 2016INSPECTING REPAIRS FOR QUALITY CONTROLACT-A Caliber Collision Center, Randallstown, MDSECTIONING OF STEEL UNITIZED STRUCTURESCriswell Collision Center, Annapolis, MD

June 13, 2016ADHESIVE BONDINGPohanka Honda, Capitol Heights, MDHAZARDOUS MATERIALS, PERSONAL SAFETY& REFINISH SAFETYPohanka Honda, Capitol Heights, MD

June 14, 2016FULL-FRAME PARTIAL REPLACEMENTPohanka Honda, Capitol Heights, MDREPLACEMENT OF STEEL UNITIZED STRUCTURESPohanka Honda, Capitol Heights, MDSQUEEZE-TYPE RESISTANCE SPOT WELDINGJones Body Shop, Bel Air, MD

June 15, 2016PLASTIC & COMPOSITE REPAIRPohanka Honda, Capitol Heights, MDINSPECTING REPAIRS FOR QUALITY CONTROLState Farm - Silver Spring, Silver Spring, MDCOLOR THEORY, MIXING TONERS & TINTING Pohanka Honda, Capitol Heights, MD

June 16, 2016STEERING & SUSPENSION DAMAGE ANALYSISUni-Select USA, Baltimore, MDSECTIONING OF STEEL UNITIZED STRUCTURESPohanka Honda, Capitol Heights, MDSQUEEZE-TYPE RESISTANCE SPOT WELDINGPohanka Honda, Capitol Heights, MDSQUEEZE-TYPE RESISTANCE SPOT WELDINGCriswell Collision Center, Annapolis, MDALUMINUM EXTERIOR PANEL REPAIR &REPLACEMENTFinish Masters (formerly Refinish Solutions), Springfield, VA

CLASSLISTINGS

June 17, 2016ADVANCED STEERING & SUSPENSION SYSTEMSDAMAGE ANALYSISPohanka Honda, Capitol Heights, MD

June 20, 20162015 FORD F-150 STRUCTURAL REPAIR TRAININGCOURSETristate Collision Center, Columbia, MD

June 21, 2016OVERVIEW OF CYCLE TIME IMPROVEMENTS FORTHE COLLISION REPAIR PROCESSKeystone Linthicum, Linthicum, MD

June 22, 2016STEERING & SUSPENSION DAMAGE ANALYSISKing Volkswagen, Gaithersburg, MD

June 23, 2016INSPECTING REPAIRS FOR QUALITY CONTROLCriswell Collision Center, Annapolis, MD

June 30, 2016ALUMINUM EXTERIOR PANEL REPAIR& REPLACEMENTPohanka Toyota, Salisbury, MDOVERVIEW OF CYCLE TIME IMPROVEMENTS FOR THE COLLISION REPAIR PROCESSCriswell Collision Center, Annapolis, MDMEASURINGFinish Masters (formerly Refinish Solutions),Springfield, VA

www.i-car.com or(800) 422-7872 for info


7May 2016

Topics include:

A summary of the 2016 I-CAR Instructor/Volunteer Meeting in Orlando, FL;

Awareness Events coming to an areanear you. (Be part of helping EVERY shop participate in I-Scheduling into 2016);

Assisting the local vo-tech schools bypartnering with the MD I-CAR Education Advisory Committee; and

Open topics.

Maryland CommitteeMEETING DATES

May 10, 2016Pohanka Honda

1772 Ritchie Station Ct.Capitol Heights, MD

May 19, 2016LKQ Keystone

815 Central Ave., Unit ALinthicum, MD

Criswell Collision Center181 Defense Hwy.Annapolis, MD

All meetings start at 2:30pm.

Please RSVP to [email protected] less than one week prior

to the meeting date.

Depending on response,meetings may have to bemoved to a larger venue.Please RSVP so that youcan be kept updated!

Cant make it to a meeting but want to be part of the solution and help heighten our industrys awareness of new technology, elevate the quality in the field and make a difference in your community? Email [email protected] for additional information on how to become part of the Committee and what you specifically can do to help! We meet to discuss big ideas, but it is those who put in the work on the ground level who make the difference. Even if you cant attend, please join the effort!


8 May 2016


9May 2016


Rodney Bolton ([email protected]) 443-386-0066 Kevin Burt ([email protected]) 301-336-1140RT Plate ([email protected]) 703-929-8050

Barbara Chase ([email protected]) 301-855-5525Ben Gibson ([email protected]) 804-355-8151

ADMINISTRATIONEXECUTIVE DIRECTORJordan Hendler ([email protected]) 804-789-9649WMABA CORPORATE OFFICEP.O. Box 3157 Mechanicsville, VA 23116

STAFFPUBLISHER Thomas Greco

[email protected]

DIRECTOR OF SALES Alicia [email protected]

EDITOR Joel [email protected]

MANAGING EDITOR Jacquelyn [email protected]

CREATIVE DIRECTOR Lea [email protected]

OFFICE MANAGER Donna [email protected]

PUBLISHED BY TGP, Inc.244 Chestnut St., Suite 202Nutley, NJ 07110973-667-6922 FAX 973-235-1963

Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily rep re sen ta tions of TGP Inc. orof the Washington Metropolitan Auto BodyAssociation (WMABA). Copyright 2016Thomas Greco Publishing, Inc.

SPRING ISHERE (SORTOF...)

As I write this message in early April, snowis falling outside my home office and actuallyaccumulating. (Before you start scratching yourheads, I live up in New England.) So much formy message about how great it is that spring ishere...

While it is indeed wacky that I will likelyneed to do some shoveling tonight, the fact re-mains that good weather really is just aroundthe corner. Every year, I take the start of warmweather as a chance to completely clean outmy office, make sure my important files are upto date and generally clear my head of the first

Joel Gausten(973) 600-9288

[email protected]

MESSAGEEDITORS

10 May 2016

WMABA OFFICERSPRESIDENT Mark Schaech, Jr.

[email protected] 410-358-5155VICE PRESIDENT Torchy Chandler

[email protected] 410-309-2242TREASURER Barry Dorn

[email protected] 804-746-3928SECRETARY Phil Rice

[email protected] 540-846-6617IMMEDIATE PAST PRESIDENT Don Beaver

[email protected] 443-539-4200 ext. 17061

BOARD OF DIRECTORS

quarter of the year (which is typically a very busy time of work-related travel from Annapolisto Palm Springs, CA). I hope these soon-to-be-better days offer you a chance to decompress after the winter and gear up for the next few months. Another nice thing thathappens this time of year is that the industry takes advantage of the clear skies and im-proved road/air conditions to host a variety of exciting gatherings. This month, we lookback at the recent NORTHEAST Automotive Services Show, an event held in late Marchthat drew members of the WMABA community eager to experience the largest happeningof its kind in the United States. In just a few short weeks, Ill be heading out to Seattle forthe latest Collision Industry Conference (CIC) and a slew of special events hosted by theWMABA-affiliated Society of Collision Repair Specialists (SCRS). That travel will kickstarta series of trips for me that concludes with the 2016 SEMA Show in Las Vegas in early November.

Although Hammer & Dolly regularly offers in-depth coverage of these major industryevents occurring away from your area, nothing beats stepping out of the four walls of yourshop and experiencing some of these things for yourself. If youre in the WMABA region, the NORTHEAST Show is only a four- to six-hour drive away. As youll see in ourstories on this most recent installment, this is an investment of time worth making nextyear. Whether you stay for a day or the entire weekend, you will walk away with a level ofeducation and networking experience that is usually only found at a national event that requires a trip to the airport. Of course, big events like SEMA are an absolute blast as well,but its important to keep an eye on the amazing opportunities for professional growth thatare closer to home. Naturally, this also includes the many exceptional events hosted byWMABA throughout the year, including the associations upcoming Golf Outing (see page14).

Whether you drive one hour or fly for six, there is always something interestinghappening in this industry. Dont just read Hammer & Dolly for a recap of recent events use it as a preview of things you need to attend in person the next time they roll around. I look forward to seeing you there.

Until then, Im off to replace my shorts with sweats and my lawn chair with a snowblower.Again... H&D


11May 2016


EXECUTIVE DIRECTORS Jordan Hendler(804) [email protected]

Getting Consumers to File ComplaintsWhen we met with the Virginia Bureau

of Insurance (BOI) recently, their overarchingmessage came down to one thing: If youhave the customer file the complaint, the Bu-reau can take it from there.

This means that when a customer is un-happy about his or her insurance payout(whether for parts, paint, rental or any otherprocess issue), he or she needs to fill out theonline or printed form and get it in to the BOI.Losing the argument at the shop level canbe a great opportunity to notify the BOI of anissue. When they are made aware of theproblem and multiple complaints come in,their office is compelled to investigate. It canalso be the starting point to draw their atten-tion to marketplace issues they can addressat the state level.

Heres a little-known fact: According toVA law (38.2-517.6.B) and the BOI, a repairfacility can file on the customers behalf ifwritten authorization is given. Better yet, theBureau suggested filling out the form for yourcustomer, having them sign it, and you thensubmitting it for them.

What you need to be sure of is that aconfirmation is given (usually within 48hours, but a long as one week) with a num-ber and acknowledgement of the submission.Without this, you cannot be sure that the in-formation was transmitted.

The moral of the story? If you want tosee something change in the marketplace,get those unhappy customers to send it in tothe BOI! Weve been assured that their eyesand ears are open!

Reflecting on LegislationAnyone paying attention to the legisla-

tive season this year has been watching arollercoaster of a ride! In Virginia, havingchanges to physical inspection was a settledcompromise. What people need to rememberis that a compromise means that eventhough we didnt get everything we wanted,we didnt lose, either. We felt the compro-mise still maintained protections for the re-pairer when disputes arise. Otherwise, itwould really be business as usual. This com-promise may actually give more freedom ofchoice for consumers.

In Maryland, wellwe lost. And thoselosses are always hard because we knowthat what we are working for is transparencyand protections for our customers. I includedall my reflections from the actual bill on page18, but personally, this is always tough.

The silver lining of the legislative sea-son is that the association has visibility andmomentum. Educating the legislators is a pri-mary goal. One person at a time, one issueat a time; this is really our only way of long-term change. Remember, our opposition isthere full time, all year round. Thats reallyhard to keep up with.

If you feel passionately about a particu-lar law, legislation process or government en-tity and think it should be on our radar,please reach out and chat! H&D

MESSAGE

12 May 2016

Check the WMABA website and newsletters for regular updates andreports from the Executive Directors perspective.

WHEN LOSING ISNT A TOTAL LOSS

The silver lining of thelegislative season is that the association has visibility and momentum. Educatingthe legislators is a primary goal.


THANKS

YOU

WMABAthankstheir generous

supporters of theCorporateSponsor Programfor 2016!

We encourageYOUR SUPPORT

of those whoSUPPORTUS!

For more information about the sponsorship program,

please contact Executive Director Jordan Hendlerat (804) 789-9649

or [email protected]

3M Automotive AftermarketAutomotive Training Institute

Certified Automotive Parts AssociationFinishMaster

Mid-Atlantic Paint & SupplyNational Coatings and Supplieswww.wmaba.com

13May 2016

LEVEL 1

LEVEL 2


SIGN UP TODAY ATtinyurl.com/WMABA-Golf-Outing-2016

2016GOLF OUTING

JUNE 22, 2016Shotgun Start at 1pm

VIRGINIA OAKS GOLF CLUB 7950 Virginia Oaks Drive,Gainesville, VA 20155

14 May 2016


WMABAs most popularindustry event returns.

NEWSLOCAL

If you are interested in participating in the event, the details forentry and sponsorship (as well as course information) are all availableon the WMABA website at wmaba.com/events/golf-outing/.

To register, go to tinyurl.com/WMABA-Golf-Outing-2016.

H&D

The Washington Metropolitan Auto Body Association (WMABA) is gearing upfor its 2016 Golf Outing, which raises funds for the local Jerry Dalton Memorial Edu-cation Fund. Scheduled for June 22 with a 1pm shotgun start, the longtime industryfun event will be the kickoff to the summer season!

We are happy to announce our popular Golf Outings date for 2016, said Ex-ecutive Director Jordan Hendler. Its really not that far away, which is exciting, andwe hope everyone will again join us to celebrate our industrys education initiatives.Now more than ever, our local industry is fighting to get good techs, and this directlybenefits those programs. This event is a great day for a great cause, and I am sohappy to be a part of it!

The WMABA Golf Outing will be held at Virginia Oaks Golf Club (virginiaoaksgc.com) in Gainesville, VA. There will be many prizes, a Beat-the-Pro contestand a reception dinner during a fun-filled day of camaraderie for collision repairersand industry constituents.

The 2015 Golf Outingbrought repairers outof the shop to relax inthe sun.

15May 2016


16 May 2016


17May 2016


The Washington Metropolitan AutoBody Association (WMABA) is disappointedwith the outcome of the unfavorable March18 decision by the Maryland House Eco-nomic Matters Committees Property andCasualty Subcommittee on what the associ-ation believes to be a very important piece ofconsumer protection legislation. Despite thenegative vote, WMABA legislative liaisonsremain encouraged by MD legislators reac-tions to understanding collision consumerissues. Many newer delegates of the EconomicMatters Committee were very receptive tothe issues when they were addressed in as-sociation meetings, but this was not enoughto overcome opposition from both the insur-ance community and aftermarket parts ven-dors, most notably LKQ Corporation.

After a loss with the previous 2014House Bill 574 (Senate Bill 487), DelegateRick Impallaria (R-Baltimore), a former re-pairer himself, felt optimistic in promulgating2016 House Bill 1258. The bill was negoti-ated outside of session with other industrysegments and submitted to suggest a two-year original equipment (OE) parts-only reg-ulation, followed by a certified aftermarketpart requirement and the ability for recall.This also included a provision that allowedfor consumer consent to choose aftermarketparts at the time of repair.

The committee hearing (beginning at2:15 and available online at tinyurl.com/MD-HB1258-Hearing) revealed more of theprocess and pursuant discussions that high-lighted the workings of the collision industry

and how certain claims settlement practicescan put the consumer at a disadvantage.The most notable change was to have theCertified Automotive Parts Association(CAPA) as an active advocate of the legisla-tion.

WMABA representatives did well to out-line the issues and advocate for both themembership and the consumers they serve.They also worked to debunk the myths andcontradictions put forth by the opposition.WMABA encourages all repairers to view thevideo (in addition to the voting record) inorder to further understand what the opposi-tion said about the collision industry and therepairers who work in the business. For in-formation on the bill, go to tinyurl.com/MD-HB1258-Info or read the bill in its entirety attinyurl.com/MD-HB1258.

The collision repairers were repre-sented well by all those who participated inthe hearing. WMABA President MarkSchaech, Jr. of Marks Body Shop (Balti-more), Executive Director Jordan Hendlerand WMABA lobbyist and government rela-tions consultant Hannah Garagiola (Alexan-der & Cleaver) combined efforts withMaryland collision repair business owners tocreate an effective team in Annapolis, bothprior to and during the legislative session.Repairer business owners participated inthese same meetings, and even morethroughout the state communicated withtheir representatives about how importantthis law could have been in protecting Maryland policyholders.

The primary opponents of the bill wereseveral insurers (including the Property Ca-sualty Insurers Association [PCI]) and LKQCorporation. Of the insurers actively pursu-ing the defeat of the bill, Nationwide andUSAA were the most vocal. Opposition fo-cused significantly, as usual, on the ideologythat this would create a monopoly of re-stricting part types, making the repairs andpotential premium costs more expensive.

Representing the collision repairer andtheir customers for this longstanding issue,or even other issues, is truly the most impor-tant work I do, said Hendler. Repairers de-serve to have their business issues heardand given with conviction. The repairers whojoined in the process were well-articulated,smart business owners who were able toconvey a professional and realistic view forthe legislators into not only how our industryworks, but more importantly how insurermandates can sometimes be in direct con-flict with what is best for consumers andtheir vehicles. They provided honest, factualinformation and maintained their profession-alism and decorum despite the oppositionsaccusations and political tactics. I personallythank them for their commitment to excel-lence and for doing the right thing, evenwhen it made it harder for them to be withtheir businesses and families.

For more information on WMABA,please call Hendler at (804) 789-9649 oremail [email protected]. H&D

WMABA responds toa legislative defeat.

NEWSLOCAL

Auto Parts Consumers Lose Againin Maryland: WMABA Reflects on Parts Bill Demise in House Subcommittee

18 May 2016


19May 2016


A 32-year veteran of the automotive industry, painter TimothyScott has seen the way the repair field has changed over the years.

After attending A. Philip Randolph Skills Center (a vo-tech schoolin Philadelphia), Scott returned to Maryland and within a week of beingback, found a job at Wes Ben Body and Fender in Baltimore. There, hebegan as a helper; in less than a year, he was promoted to painter atthe shop. He stayed in that small, family-owned business for about 18years. Once there was a change in management when the owners sonretired, he started to look for a new place to work and found an openingat Mile One Collision Center in Silver Spring, where he has been ashop staple now for over 16 years.

Throughout his years in the collision repair business, Scott hasseen many trends come and go.

After being in the industry for so long, Id say the biggest chal-lenge has been the switch to waterborne paints, he shares. When Istarted, it was all lacquers and enamels; then, it went to base coats/clear coats. Now, were at waterborne. Plus, through the years, therehave been a lot of changes to the spray guns we use. We used to havethe three-coat clear system, and now its a two-coat system. Things arealways evolving.

The technology isnt the only place that Scott has witnessedchanges in the field of automotive paints.

The colors you have now include a lot of pearls and pre-stages,he explains. I think that trend is going to continue...because the waythey sell cars now is based on appearance and what catches the cus-tomers eye.

In such an ever-changing field, Scott stays at the forefront of hiscraft by consistently attending training.

I go to a lot of classes, he says. Ive been to I-CAR, waterbornepaint, safety, etc. Most of the training I go to is from the product suppli-ers. I adapt to the changes that hit my market by thinking positive anddoing what it takes to get the job done. If you dont adapt to change,youre no use to the company you work for.

He cites this positive outlook and dedication to change to one ofhis vo-tech teachers, William Soleau, as well as his former manager,Mike Slate.

[Slate] was instrumental in sending me to paint classes, he re-calls. The first course I ever attended was a Sikkens paint course,which set me on my path today. I owe a lot to Mike and Mr. Soleau who I always find the time to visit every time Im in Philadelphia.

When hes not in the shop, Scott enjoys drawing and painting noting that he is an artist both in and out of the paint shop. In additionto his art, Scott also enjoys coin collecting, shooting pool and, ofcourse, watching the Baltimore Ravens.

It is Scott's goal to earn allthat he can now to put away for re-tirement which is a piece of ad-vice he had received from a friendthat he wishes he had taken toheart sooner.

Regardless of what the futureholds for Timothy Scott, he iscertainly enjoying success today.

Im dedicated to my job and I do whatever Im asked, he says.When theres a problem, I attack it and solve it. Im in early and I worklate, usually coming in at 4am and leaving at 6pm. I take pride in myjob and always try to make sure I treat every car as if it were my own.

He would like to thank his manager, Roger Zajdel, for nominatinghim for the Technician of the Month distinction. H&D

THE MONTHTECHNICIAN OF

TIMOTHY SCOTT

BY JACQUELYN BAUMAN

Hammer & Dolly chats with the WMABAcommunitys best and brightest.

If you would like to nominate someone as Technician ofthe Month, please contact Hammer & Dolly Managing EditorJacquelyn Bauman at [email protected]

Timothy Scott takes pride inthe vehicles he paints at Mile

One Collision Center.

20 May 2016


21May 2016


NEWSNATIONAL

22 May 2016

OEMs AccelerateShop CertificationPrograms

Moderator Aaron Clark (Assured Performance, left) led the discussion with Mark Mandl (Ford,) BrianWayne (Fiat Chrysler), Gary Ledoux (Honda), Mark Zoba (Nissan) and Mark Allen (Audi).

Is your shop an active participant in OEMcertification programs? Have you made thetraining, tooling and equipment investmentsnecessary to reap the awards of being a partof a manufacturers network? Is the idea of becoming certified still completely and utterly foreign to you?

Regardless of where youve currently positioned yourself onthis issue, the fact remains that OEM certification is a growing ne-cessity in an ever-competitive collision repair marketplace. OnMarch 19, representatives from leading auto manufacturers met inSecaucus, NJ for Body Shop Certification and You: An OEM PanelDiscussion, an in-depth examination of the need for certification

programs and a snapshot of how shops have responded to the trend.Participants in the event (which was moderated by Aaron Clark of As-sured Performance Network and held during the 39th AnnualNORTHEAST Automotive Services Show) included Mark Allen(Audi), Mark Zoba (Nissan), Gary Ledoux (American Honda), BrianWayne (Fiat Chrysler Automobiles) and Mark Mandl (Ford MotorCompany).

Launched nearly a decade ago, the current version of Audisprogram features 167 shops nationally. Of that amount, 67 aretrained aluminum shops. (WMABA members should note that theonly Audi Training Center on the east coast is located in Ashburn,VA.) Allen explained that Audis leap into the world of certificationstemmed from the manufacturers growing use of materials such ashigh-strength steel and aluminum and the subsequent need for anetwork of people who are capable, trained and tooled to handle


these automobiles. He stressed that Audis ulti-mate goal for the program is to achieve cus-tomer retention and brand loyalty by ensuringcrashworthiness and quality. Not surprisingly,this means making sure that certified shopsonly conduct repairs with Audi-approvedequipment and procedures.

If we say this is the tool and equipmentthat you need, this is the tool and equipmentthat you need, he said.

Keeping the customer happy is also a priorityfor Nissan, whose program currently hasnearly 1,100 shops.

Were doing [our certification program]primarily to educate our owners and help theowner retention side of it, very much like all ofus are trying to do, he said. Its not aboutparts sales; its about making sure the carsrepaired correctly, our owners are taken careof and we are able to retain that customer intothe future.

The markets changing, he added. Wehear shops say, Hey, Ive been in business 30,40, 50 years. Ive been repairing cars forever.Well, those repair processes that were done inthe past arent the ones that are going to beable to fix our vehicles in the future.

With close to 1,500 certified shops currentlyon its program, Fiat Chrysler is working to ensurethat its vehicles are fixed right the first time and by properly trained and equipped facilities.Citing figures provided by Mike Anderson ofCollision Advice, Wayne warned attendees that60 percent of customers who have to come backto a shop following a repair for a job-related issuewill trade out of that vehicle within a year.

Of those 60 percent, 63 percent aregoing to switch brands, he revealed. Its hardenough to get people in there the first time, letalone risk losing them to the outside after thefact.

With the aluminum-intensive F-150 nowon Americas highways, Ford Motor Companyis working harder than ever to guarantee thatcustomers receive a safe and dependable repair.As of this writing, more than 1,000 shops areenrolled in the manufacturers program

something Mandl cited as vitally important considering that Ford doesnt have enough in-house dealer repair facilities to meet consumerdemand.

Eighty percent of our repairs are outsidea dealership, he shared.

Launched in March 2015, HondasProFirst Certified body shop program currentlyboasts more than 500 shops throughout theUnited States. As the industry continues toproactively address CAFE standards and othertechnological demands, Ledoux believes thatthe need for a strong certified repair networkwill grow exponentially.

If you think things are intense right now,stay with us, folks; I think its going to get even

more intense, he said.Speaking with Hammer & Dolly following

the panel discussion, Ledoux praised the industry and NORTHEAST in particular for steppingup its efforts to inform shops of the certificationopportunities available to them.

The concept of certified shops is one thathas come into its own, he said. It used to bethe domain of the European and high-linemakes. Now, because of the technology andcultural changes within the industry, certificationhas become part of the mainstream. Im gladNORTHEAST was focusing on that this year,because the time has come and I think shopsneed get on board. H&D

OEMs discuss theirgrowth and objectives.

23May 2016


24 May 2016

For Original BMW Parts, contact one of these authorized BMW centers:

THERE HAS NEVER BEEN A BETTER WAY TO BUY THEWORLDS BEST ENGINEERED PARTS.

BMW of Annapolis25 Old Mill Bottom RoadAnnapolis, MD 21409410-349-2565Fax:410-349-2586www.mybmwannapolis.com

Apple BMW of York1370 Roosevelt Ave.York, PA 17404800-839-1755Fax: 717-843-2948www.applebmwofyork.com

BMW of Fairfax2805 Old Lee HighwayFairfax, VA 22031800-879-2269Fax: 703-641-8562www.bmwoffairfax.com

BMW of Sterling21826 Pacific Blvd.Sterling, VA 20166888-954-8222Fax: 571-434-7727www.bmwofsterling.com

BMW of Alexandria499 South Pickett StreetAlexandria,VA 22304Direct: 703-684-5255Fax: 703-647-1853www.bmwofalexandria.com

BMW of Silver Spring3211 Automobile BlvdSilver Spring, MD 20904866-737-8937Direct: 301-890-3015Fax: 301-890-3748www.bmwofsilverspring.com

Passport BMW5000 Auth WayMarlow Heights, MD 20746301-423-0733Fax: 301-423-2717www.passportbmw.com

Northwest BMW9702 Reisterstown RdOwings Mills, MD 21117410-363-1461Fax: 410-363-7749www.northwestbmw.com


25May 2016

Checkered Flag BMW5225 Virginia Beach BlvdVirginia Beach, VA 23462757-687-3494Fax:757-687-3495bmw.checkeredflag.com

BMW of Bel Air1705 Conowingo Road(US 1 in Hickory)Bel Air, MD 21014443.640.1230Fax: 443.640.1234www.bmwbelair.com

BMW of Towson700 Kenilworth DriveTowson, MD 21204410.296.7908Fax: 410.296.4852www.bmwtowson.com

Richmond BMW8710 West Broad Street Richmond, VA 23294800-237-0130Direct: 804-527-6860Fax: 804-965-6254www.richmondbmw.com

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27May 2016


FEATURENATIONAL

28 May 2016

WMABA at NORTHEAST:Local Members Hit the Countrys BiggestRegional Show

On March 18-20, the Alliance of Automotive Service Providers ofNew Jersey (AASP/NJ) welcomed thousands of collision repair pro-fessionals to the Meadowlands Exposition Center in Secaucus, NJ forits 39th Annual NORTHEAST Automotive Services Show. From ajam-packed show floor to the biggest slate of seminars and presenta-tions ever found at a regional show, NORTHEAST 2016 deliverednothing but excitement. With so much to offer, it came as little sur-prise that the show attracted hundreds of vendors and spectatorsfrom the WMABA region and beyond.

Speaking to Hammer & Dolly from the floor during his third yearat the show, Pat ONeill of Chesapeake Automotive Equipment waspleased to once again exhibit at the show in conjunction with ProSpotInternational.

This is a great weekend for us,he expressed. I have seen the showgrow over the last few years. Most ofour customers primary interest is inaluminum repair equipment, so beinghere reinforces that they are moreaware of the opportunities to invest inthe equipment they need.

Away from enjoying one-on-oneconversations with show goers, ONeilltook in what the OEMs had to offer onthe floor. He was especially intriguedby Hondas display, which provided a real-world look at the differences be-tween a properly repaired MDX vehicle and one that fell victim to work done without adherence to recommended procedures.

You cant get that unless youcome to the show, he said. You lookaround the show floor, and you seethat the OEs are embracing NORTH-EAST. They see it as an opportunityto get their information out. If yourenot coming to the show, then yourenot exposed to that.

PPG used its most recent ap-pearance at NORTHEAST to provide

something unique for attendees: The company hosted a special coloringbook contest. This family-friendly event awarded kids from severalage groups with gift certificates to Toys R Us. In addition, the colorfulcrowd-pleasing PPG Show Truck a mammoth 75-foot 2016 Freight-liner Cascadia tractor-trailer rig helmed by famed driver Chad Hook was on hand. By appealing to a variety of demographic groups, PPGsucceeded in presenting one of NORTHEASTs most popular dis-plays, with large crowds learning about the companys products andservices throughout the weekend.

NORTHEAST allows us to meet with customers outside theirshop in a more relaxed setting, said Brad Panichella, PPG AutomotiveRefinish regional manager. Customers are so busy with their day-to-dayoperations, they dont always have time to talk during regular hours.Being at NORTHEAST gives us an opportunity to get together withpeople and connect with them. Its a productive arrangement; we alwaysget great leads from the show.

NORTHEAST 2016 was also a great experience for WMABABoard member Rodney Bolton, who traveled from Maryland to NewJersey with his wife, Teresa, and son, Rodney Jr. Known to wearmany hats in the collision repair industry, he attended NORTHEASTto network with Maryland-area shops on behalf of Anne ArundelCounty Public Schools and investigate opportunities to place eagerstudents in body shops. Thats right although the show was a four-

hour drive from home, Rodney madethe commitment to spend his weekendat the Meadowlands Exposition Centerto take advantage of the opportunity tonetwork with other repair professionalsfrom his home market.

There is no other show in thearea that compares to this, he says.Even though you have a lot of compa-nies and people from the New Jerseyarea, NORTHEAST still has a lot ofrepresentation from people who comeup from Maryland because of theclose proximity.

Already a NORTHEAST veteran,Rodney was greatly impressed by thesize and quality of this years installment.

This year definitely increased,he says. There were a lot more peopleduring the show times and more bangfor the buck for anybody who cameup there to represent their company.The show is definitely growing.

Teresa, who serves as director ofcollision repair technical programs forthe National Institute for AutomotiveService Excellence (ASE), wasequally impressed with her sixth visitto the show.

Pat ONeill (second from left) of Chesapeake AutomotiveEquipment saw steady traffic at the ProSpot Internationalbooth all weekend.

PPG offered one of NORTHEASTs most memorable displays.


The Garden State offerssuperior training and networking.

29May 2016

WMABA Mainstay Mike AndersonScores at NORTHEAST

On March 18 and 19, repairers and other collision industry pros fromacross the country gathered to experience former WMABA Board mem-ber and internationally renowned speaker Mike Anderson (Collision Ad-vice) at two special Axalta Coating Systems-sponsored seminars at the2016 NORTHEAST Automotive Services Show in Secaucus, NJ.

On March 18, a standing-room-only crowd gathered for PositioningYourself in the Collision Repair Industry. A considerable portion of thispresentation focused on virtual steering, a phrase coined by AudaEx-plores Rick Tuuri to explain developing technology that will directly con-nect a driver who has been in an accident to an OEM-certified facility atthe first notice of loss.

When there is an accident, that car would notify the OEM manufac-turer...Its OnStar on steroids, Anderson said. That car would then con-tact the customer and say, Mr. Jones, your vehicle notified us that youvebeen in an accident; are you okay?

Depending on the drivers needs, the system would then dispatchpolice, emergency medical people, a tow truck...and notify a certified autobody shop if that driver doesnt already have one in mind.

On March 19, Anderson presided over a special 90-minute seminarfocusing on the results of the quarterly Who Pays for What? surveysconducted by Collision Advice and John Yoswick of CRASH Network.

At the end of the day, Im here to give you a third-party solution thatsays, Heres how often people get paid for it, he said. When an insur-ance company comes in and says, Youre the only one, youll have theability to pull out a document and say, No, Im not!

Of course, a project of this nature means absolutely nothing to thisindustry if shops dont participate.

You have not because you ask not, Anderson observed. Im notsaying that the insurance companies are always going to pay you forevery single thing. [But] at the end of the day, if we want to get paid more,we have to ask.

James A. Powell, Axaltas business development manager for theNortheast region, tells Hammer & Dolly that his company was verypleased to bring Anderson to NORTHEAST 2016.

Mike Anderson is very passionate and supportive of the industry,he says. He knows whats happening in this ever-changing industry andtries to inform the body shops. Were all learning every day, and he isleading the charge to make us better. H&D

It was the busiest NORTHEAST that Ive been to, she shares. It was amazing.

NORTHEAST provided Teresa with the means of communicatingwith the community that will directly benefit from what ASE has tooffer.

My main goal was to talk to the technicians and help addressany concerns they might have had, she says. The biggest concernthat I saw at NORTHEAST was that they have trouble finding testcenters, so I broke out my computer and showed them how to getthere. I also talked to technicians and tried to mine for subject matterexperts for the workshops that I do to keep the collision series relevantand up to date.

Teresa also had a chance to talk to attendees about theWomens Industry Network (WIN), of which she has been a proudmember for several years.

Women at the show were actually searching WIN out, whichwas fantastic, she says. In the 10 years that WIN has been around, theytruly have evolved and theyre becoming more visible in our industry.

In her mind, NORTHEASTs dual focus on education and networkinghas been the key to its growing success.

Attending NORTHEAST is a two-fold benefit because you canget training and talk to vendors if youre in need of things within yourshop, she observes. You can do one-stop shopping there if you owna collision facility.

For people in the WMABA area, NORTHEAST is a short drive,she adds. Its an easy ride up and an easy ride back. Its a closeshow; thats what I like about it. I dont have to get on a plane; I justhave to hop in a car.

For Rodney Jr., participating in NORTHEAST 2016 was anintriguing look into the current state of the American automotive repair

Left to right: Rodney Bolton (WMABA Board of Directors), TeresaBolton (ASE), Rodney Bolton, Jr. (VeriFacts), James Moy (VeriFacts),Cory Balsitis (VeriFacts), Gregory Gray (VeriFacts)

continued on page 44


30 May 2016


31May 2016


Every day, we see posts on multiple collision-re-lated social media sites regarding vehicle elec-tronics. We regularly receive phone calls fromtechnicians about electronic issues on vehicles theyreattempting to repair. The places we rarely hear from arethe European OEM-Certified Collision Repair Facilities(CCRFs). Why is that? Well, this article offers a possibleexplanation.

A large percentage of American repair facilities areunder-tooled, under-equipped and under-trained to repairmodern vehicles, and the extensive use of electronicallycontrolled systems adds to this issue. Many shops andtechnicians assume that if there is no Malfunction Indica-tor Lamp (MIL) illuminated, then everything is workingproperly (just like they assume that there is no structuraldamage if they dont see it.) This is not only incorrect, butextremely dangerous and potentially costly. Most of theEuropean OEM CCRFs are not only trained, but requiredby their CCRF program contracts to pre-scan the colli-sion-damaged vehicles in their shop. Pre-scanning andpre-measuring a vehicle are the two most important procedures to perform prior to writing a damage report(estimate).

Why do you need to perform a pre-scan on collision-damaged vehicles? Todays automobiles are equippedwith multiple computer-controlled systems that oversee avariety of safety systems, which require maintenance andupdates as part of their normal operation. But in theevent of a collision (and after repairs and/or replacementof components), the electrical systems will require reset-ting or reinitializing to ensure the system is operating cor-rectly. The Electronic Control Modules (ECMs) operatevehicle systems including adaptive cruise control (ACC),lane assist, vehicle stability, collision avoidance, blind

Technology demandsa more thorough repair.COVER STORY

BY LARRY MONTANEZ III, CDAAND

JEFF LANGE, PE

32 May 2016

WHYSCANNINGMATTERS


spot detection, back-up cameras, front and rear radar, DISTRONICcruise control, discriminatory SRS, PRE-SAFE, heads-up displayand more.

What is unknown to most technicians and insurance compa-nies is that many vehicles hold diagnostic trouble codes (DTC) orfault codes and history codes. In many cases, they may or may notilluminate an MIL. Facilities must have the equipment and ability toread these codes to determine if they are a result of the collisionevent or an operational issue prior to the accident. Once the re-pairs are completed, a post-scan is required to ensure that allcodes have been identified and cleared and/or other system prob-lems have been identified. Additionally, systems often need a re-learn or initializing after repairs are completed. If post-scans arenot performed, collision repair facilities may be unaware of anysymptoms or inoperative functions. Symptoms will sometimes benoticed by the vehicle owner while operating the automobile,and/or warning lights will illuminate soon after delivery. This willcause the customer to return to the body shop. Sometimes the ve-hicle owner will bring his or her vehicle to a dealer for warranty re-pairs, thinking the issue is not accident-related. But as we all know,the dealer eventually finds out the vehicle was in an accident andthen claims it is related to that collision event. Oftentimes, the shopgets involved and says it cant be related to the incident, and an ar-gument ensues. The issue with a particular system is very often re-lated to the collision event, but many shops do not know how thesystem operates, and this leads to confusion.

Here are examples of problems or inoperative systems that donot illuminate an MIL/warning light:

Auto/express power windowsAuto-adjust mirror functions/curb parkingSatellite radio reception/updatesPassive entry/auto approach entryHands-free calling/bluetooth/voice commandPuddle lamps/approach warningAuto A/C blower functions/ambient temperature climate controlPassenger presence disable/occupant weight system

Lets look at a few examples of pre-scanning, post-scanningand relearning. Many vehicles require fuel management systems tobe reinitialized or reprogrammed after certain sensors or modulesare disconnected or replaced.

Toyota, Lexus and Scion vehicles: After any collision event,these vehicles require a reweighing of the passenger seat Occu-pant Weight System (OWS) for the passenger airbag discrimina-tory system. Many other OEMs also require this procedure. A

pre-scan is required to determine what other systems are inopera-tive after a collision event. These include (but are not limited to)seat belt buckles, pretensioners and the airbag control module.Many OEMs have procedures for Inspections Required after aCollision that explain the scanning and testing that should be per-formed (such as static testing of the seat belts and checking thesystem for fault codes and the deployed airbag module mountingareas for misalignment, to name a few.)

BMW vehicles equipped with turning headlamps require ascan and relearn to align the turning lamps with the GPS andsteering angle sensors after removal, installation or replacement.Additionally, the electric power steering in many BMW models re-quires resetting once it is disconnected and/or replaced.

Almost every OEM with a guided back-up camera requires itto be aligned with the steering angle sensor after the decklid, tail-gate or hatch is removed and reinstalled or replaced. Audi,Porsche and VW vehicles require the parking sensors to bealigned after just removing and reinstalling the bumper fascia. Cer-tain Audi and Porsche vehicles have radar sensors in the fasciathat require a specific aim in procedures after the fascia have beenremoved and reinstalled. Additionally, Audi A8 Ls require a specificAudi computer program to set the ride height, headlamp aiming,distance control and pre-crash system while the wheel alignment isbeing performed. Certain equipped Mercedes-Benz vehicles re-quire three or four systems reinitialized after replacement of wind-shield glass. These systems can be lane departure, PRE-SAFEand rain sensors.

These are just a few examples. Please remember that check-ing with OEM repair procedures will allow the damage assessors toknow what needs to be done. Pre-scanning will also ensure thatany inoperative systems are noted and addressed. Techniciansand insurance adjusters must understand that there will be no so-called idiot light, malfunction lamp or warning lamp illuminated.If certain systems (such as pre-crash/accident avoidance, distancecruise control and lane departure, to name a few) are not re-aimed,reinitialized or reset, a collision event could occur due to the vehi-cle not identifying another vehicle or object in its path. This couldbe extremely dangerous.

In the March 2013 issue of Hammer & Dolly, we wrote aboutthe importance of sending the vehicle to the dealer after repairs forthese types of systems. We all must remember that vehicles start-ing in the $18,000 range have some of these systems. We can nolonger assume and say, I dont see any warning lights; it must beall good. This way of thinking must stop; it is negligent to use oldtechnology and thoughts on new advanced systems.

If you were walking around your house and your laptop fell out of your hands, you would be out of your mind worrying that the

continued on page 35

33May 2016


As detailed in this months cover storyby Larry Montanez, pre- and post-repairscanning is quickly becoming an absolutenecessity in every legitimate collision repairfacility. Not surprisingly, many within theWMABA community have worked to adapttheir businesses to this new reality.

With the technological advancementsin the vehicles that were repairing today,there are systems that werent there 10years ago, offers Mark Schaech, Jr. ofMarks Body Shop in Baltimore. Were deal-ing with different makes and models with dif-ferent systems. Part of the reason our facilitywants to scan vehicles is to ensure that thereare no DTCs in the system that would causeit to not work properly. For example, if theresa DTC in lane assist, distance sensors andthose kinds of items, it doesnt always showup on the instrument cluster. Theres no wayfor us to be certain that weve brought thecar back to safe, drivable pre-loss conditionwithout hooking a scan tool to it.

As Schaech has learned, scanning andrecalibration are vital to even the most minorjobs, as something as innocuous as a dis-placed microphone for a hands-free systemcan be picked up by the scan. These days,theres no such thing as relying solely on thedashboard to tell you if theres an issue toaddress.

Honda, Acura, Toyota and Lexus areperfect examples of cars that require a recal-ibration after an accident that do not neces-sarily provide a trouble code in theinstrument panel, he says. With the pas-senger seat occupancy sensor, those manu-facturers say that they want either the outputchecked or a recalibration on the weight sothat it detects whether a child or an adult issitting in the seat and whether to deploy anairbag. The weight sensitivity in the seat isntgoing to trip a dash light; its something thatwe have to check at the end of the repair.

While it is clear that scans need to beperformed, does that automatically meanthat insurers have caught up to speed with

actually paying for this work? If history hastaught us anything, it is that carriers are no-toriously slow to adequately pay for certainrequired procedures. Hammer & Dolly hasreceived reports of one insurer that flatly refusesto pay for scanning unless it is to address awarning light on the dash, while another will onlypay for it if it is recommended in writing by themanufacturer. Schaech insists on performingscans regardless of a particular insurers position on the matter.

In my facility, I offer it to the customerwhen his or her insurer refuses to pay for it,he explains. I let the customer know our po-sition and what the manufacturer says aboutthe vehicle. Sometimes, well recommend ascan but we wont have a position statementfrom the manufacturer. We wont be able toshow something in print that says, This carneeds to be scanned, but well still recom-mend it. We feel that its not only a way ofchecking our work, but also making sure thatall the systems in the vehicle are workingproperly. When an insurer says, Yeah, Iknow Honda says that, but we think its diag-nostic in nature, so we dont pay for that, wecall Mr. Jones and say, Heres what Hondahas to say about post-accident recalibrationand scans to your vehicle. This is how muchwe charge to do this procedure. Would yoube interested in doing this? If the customerdoesnt do it, and there is something in writing

from the manufacturer, we require that cus-tomer to sign a hold-harmless agreement. Asan OEM-certified shop, I feel even more re-sponsible to make sure that the manufac-turers guidelines are followed.

Schaechs philosophy on scanning isshared by industry consultant and speakerMike Anderson (Collision Advice), who usedhis March 18 presentation at the NORTH-EAST Automotive Services Show (seepage 29) to stress the importance of using ascan tool to uncover hidden problems anddangers before and after a repair.

I personally scanned over 1,000 vehi-cles myself last year with factory scan tools,he added. [The vehicles] had no dash warn-ing lights on them, but all had issues relatingto the accident. I will challenge anybody thatI can scan a vehicle that you have ready fordelivery, and 98 percent of the time, I will tellyou that I will find a fault code. H&D

BY JOEL GAUSTEN

VEHICLE SCANNING:A WMABA PERSPECTIVE

Pre- and post-repair scanning is necessary.Knowing the codes (if any) before the vehiclehas been repaired is one way of capturing theentirety of the repair plan. After the job, know-ing you are handing back the keys to your cus-tomer with those issues addressed is peace ofmind for them and you. - Jordan Hendler

Executive Directors Thoughts

34 May 2016

WMABAs Mark Schaech, Jr. is among the auto bodyexperts who have embraced scanning as a regular partof their repair work.


laptop may not work, right? You would turn iton and try a few programs out (or restart it)and do a scan, right? If a vehicle contains 25-50 computers and modules and it is involved ina collision event, wouldnt you think the bareminimum you should do is check the system?There are general scan tools from OTC andSnap-On that will allow some programmingand resetting. There is even the all-newAsTech2, which works as an interface toAsTech to read vehicle systems with OEMcomputers and software programs over the In-ternet. There are multiple choices for collisionrepair professionals. The one choice they donthave is to neglect making the investment.

A damage assessor who does not pre-measure and pre-scan a vehicle (and checkwith the OEM repair procedures) is not onlynegligent, but is also putting the consumer andthe general motoring public at risk. H&D

35May 2016

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Larry Montanez III, CDA is co-owner ofP&L Consultants with Peter Pratti, Jr. P&LConsultants works with collision repairshops on estimating, production andproper repair procedures. P&L conductsrepair workshops on MIG & resistancewelding, measuring for estimating and ad-vanced estimating skills. P&L also con-ducts investigations for insurers and repairshops for improper repairs, collision re-pairability and estimating issues. P&L canbe reached by contacting Larry at (718)891-4018 (office), (917) 860-3588 (cell),(718) 646-2733 (fax) or via email at [email protected]. The P&L website iswww.PnLEstimology.com.

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38 May 2016


39May 2016


WMABA MEMBERSHIP: THE UN-SECRET PLAYBOOK

Its always a good time to get involved in WMABA. If youre reading this, your first benefit is already being realized: Staying up todate on the news in our area and beyond.

Get Your Team JerseySupporting WMABA is an investment in the future of your busi-

ness and your industry. By becoming a member, you are representedin all the places the Board or executive director go. Whether at atrade show like SEMA, assisting with the SCRS OEM TechnologySummit regarding certified repairs or locally at the state capitol meeting legislators or testifying at a hearing, your interests and the interests of all repairers are at the forefront. Though repairers oftenfeel competitive, the association is a place for camaraderie and community. Here, were all on the same team.

Get EducatedWMABA offers issue-specific, topic-driven education throughout

the year. Participation in special events and local meetings, such as the Audi Training Center-hosted seminar and tour, offers your business the best in opportunities to advance your understanding ofchanges within our industry.

The PlaybookThe association is your resource for all things related to your

business. Whether you have a question about current Labor Ratedata, operations, customer interaction, insurer relationships, vendorproducts or national news, your association is the place to ask first.Through our relationships nationally, we can even take issues to theforefront of places such as the Society of Collision Repair Specialists,Collision Industry Conference or national contacts for insurers andvendors.

Locally, we research governmental regulations and oversight tomake sure the repair industry is protected from any negative legisla-tion. Represented in both Virginia and Maryland, WMABA proposesand opposes recommended bills that come into the legislature duringopen session. Also, we work with consumer-related entities, govern-ment agencies and other related industry organizations to ensure thatthe voices of the repairer and their customer are heard.

Many repairers take advantage of the knowledge and communitythe association has for navigating situations that arise. A simplephone call or email can circumvent many issues our members en-counter.

Call the GameAs a member, you decide your personal level of participation. Do

you have interest in committees that address particular issues youfeel passionately about? Would you want to be a Board member andassist in guiding the direction of the association? How about sitting onthe sidelines so you can focus on your own business? All answerscan be correct! While WMABA would like to encourage your spirit ofvolunteerism, it is solely up to you at what level you get involved.

The minimum is getting your membership. This year can WINwith your commitment to the betterment of your business and your industry. Sign up today! H&D

Find more association updates atwww.wmaba.com.WHATS

UP TO?

MEMBER TESTIMONIALSThe two obvious benefits of belonging to

WMABA are: 1) Keeping up to date on indus-try events, challenges and technical changes,and 2) Networking with industry shop ownersand vendors. The not-so-obvious benefit isthat we as shop owners can unify to make achange. Being a member assures each of usthat we are not the only one dealing withthese issues. WMABA is the only associationfocused on making this industry better for thecollision shop owners and technicians. Noother organization can make that claim. Mostof them just follow the money. Put yourmoney where it counts join WMABA! - Bill Denny, Bill Dennys Automotive, Inc., Havre de Grace, MD

WMABA keeps us in touch with what ishappening in our industry, from class actionlawsuits to pending legislation in our stateand the whole country. Our membership helpsus remember that we are not the only onesfacing the discouraging burdens and issuesout there. It reminds us that if we all stick to-gether, we can make a change for the better.Their coverage of PartsTrader, well before ithit home, was invaluable. They even went tothe State and tried to make it unlawful for in-surance companies to require it. They areworking hard for us on things that all bodyshop owners care deeply about, but donthave the time to stand up and fight.- Barbara Chase, Sisk Auto Body, Owings, MD

I joined WMABA the very first year Iopened my shop. I was immediately embracedby both colleagues and mentors who pro-vided me the fellowship to know I wasn't theonly one facing the challenges before me,advice that provided clarity and confidence tomake the decisions that would guide mybusiness and a network that I could call onrepeatedly over the years I have been a mem-ber. WMABA's ability to educate the collisionrepair industry, speak on its behalf and lobbyfor issues that affect it has been - and is tothis day - the greatest value I have receivedfrom any association of which I have been amember.- Mark Boudreau, Spectrum Collision Center,Arlington, VA

40 May 2016


JOIN TODAY!

41May 2016


MESSAGEPRESIDENTS Mark Schaech, Jr.(410) [email protected]

I appreciate WMABA working on my behalf at the state capitol(s)!Here is my contribution to the legislative efforts.

Name: ______________________________________Company: __________________________________

Address: __________________________________________________________________________________

City:____________________________________________State: ______________________Zip: ________

Phone: ______________________________Email: ____________________________________________

Donation Amount: $50 $100 $500 Other ________________

Check Enclosed Credit Card (Visa, Amex, MC)# __________________________________________________________ Exp: ________

Name on Card: ______________________________Signature: __________________________________

P.O. Box 3157 Mechanicsville, VA 23116

While the tooling and training can be expensive, OEM certifications provide reassuranceto our customers that we have what it takes to make repairs to their vehicles. Each manufacturerhas specific guidelines when it comes to repairs, whether its for aluminum and carbon fiber,rivet bonding, spot welding or MIG brazing. With all of the advanced materials and vehicle designsfloating around these days, its more important than ever to follow OEM guidelines.

Our customers appreciate our dedication to the brands they drive. I think there is a peaceof mind associated with the cooperation between the collision repairer and the manufacturer.

For us, being a certified repair facility has been an alternative to getting leads by being ona DRP. Most of the OEMs have special Web pages where their certified shops are recognized,and this helps provide leads. More importantly, we consistently market ourselves online as acertified shop. This marketing has been a key factor in our continued success.

If youre interested in becoming an OEM-certified facility, the best advice I can give you isthat it all starts with dealer relationships. Talk to your parts manager and get information aboutthat OEMs program. Pay attention to the tooling and training that is required, and make surethat your equipment purchasing is done with satisfying multiple programs in mind.

Although it requires a strong commitment to quality and continued education, OEM certificationcan be a greatly rewarding opportunity for the right shop. H&D

42 May 2016

THE POWER OF CERTIFICATION

WE NEED YOUR LEGISLATIVE CONTRIBUTION!

This issue of Hammer & Dolly featuresa number of discussions about the benefitsof becoming an OEM-certified facility. Ifyoure on the fence about taking the leap atyour business, I can tell you that it was oneof the best decisions I ever made for myshop.

As a collision repair facility certified by17 manufacturers, we really see the valuein partnering with the OEMs to ensurehigh-quality, proper and safe repairs. Wevalue our OEM relationships and take fulladvantage of our access to up-to-date re-pair information and training opportunities.


43May 2016


44 May 2016

field. In February, he returned to the US afterrunning a successful mobile detailing businessin Germany. Now an operations manager forVeriFacts Automotive, he was blown away bywhat the show offered his company and theother exhibitors who signed on.

It was really great to see so many ven-dors and participants there, he says. It was acompletely packed show. At one point, it justseemed like there was a never-ending streamof people.

A strong crowd also turned out for a seriesof seminars featuring Hammer & Dolly TechnicalWriter Larry Montanez (P&L Consultants). OnMarch 18, he joined Dave Gruskos (ReliableAutomotive Equipment) and Doug Richman(Kaiser Aluminum/The Aluminum Association)for AASP/NJ Presents: Advanced Material Repairin 2016 and Beyond. The following day, hepresented two seminars (Increase Profits,Lower Cycle Time/ Supplements with TriageEstimating and OEM Collision Repair Proce-dures vs. Industry Standards: A 2016 Update)and participated in the Photo EstimatingComes to the Northeast panel discussionmoderated by Kristen Felder of Collision Hub.

Bolstered by the active support and partic-ipation of WMABA members, NORTHEAST2016 proved that a great show is worth theroad trip. If you have yet to experience thisone-of-a-kind weekend, you know where youhave to be next March.

For news and updates on the 2017 install-ment of NORTHEAST, visit aaspnjnortheast.com.For more information on ASE, contact TeresaBolton at [email protected] or (703) 669-6610.

H&D

I am pleased that so many WMABA mem-bers took the time to enjoy NORTHEASTthis year! Id much rather have been there seeing the vendors, attending the meet-ings and seminars and catching up withother industry folks than going to themeeting in Annapolis where the Subcom-mittee voted down our parts bill. I alwayscome back from this show with positiveand useful information. - Jordan Hendler

Executive Directors Thoughts

NATIONAL FEATUREcontinued from page 29


45May 2016


ADVERTISERSINDEX

Alexandria Toyota ................................35

Audi Group ..........................................9

Axalta Coating Systems ......................OBC

BMW Group ........................................24-25

BMW of Fairfax....................................3

Caliber Collision ..................................15

CAPA ..................................................26

Chesapeake Automotive Equipment ..46

Collision Equipment Company ............11

Empire Auto Parts................................23

Ford Group ..........................................16

GM Parts Group ..................................27

Honda Group ......................................31

Hyundai Group ....................................17

Koons Ford ..........................................21

Malloy Hyundai ....................................8

Mazda Group ......................................38

MINI Group ..........................................36

Mitsubishi Group..................................39

Mopar Group ........................................11

Nissan Group ......................................37

Nucar ..................................................4

ODonnell Honda ................................44

P&L Consultants..................................35

Packer Norris Parts ............................IBC

Porsche Group ....................................30

PPG ....................................................IFC

Safety Regulations ..............................44

Steck Manufacturing............................21

Subaru Group......................................19

Toyota Group ......................................45

USI of North America ..........................20

VWGroup............................................43

Wheel Collision Center ........................46

46 May 201646 May 2016


hammer & dolly may 2016

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