hamilton resume_2016
TRANSCRIPT
Jennifer Hamilton4913 Pine Laurel Lane, West Jordan, UT 84081(801) [email protected] __________________________________________________________________________
Obtain a position where I can utilize my skills and education.
Skills Summary ___________________________________________________________________ Excellent Attention to
Detail Efficient with Data
Entry Excellent
Organizational Skills Excellent Customer
Service Skills HR Experience 20+ Years Customer
Service
Time Management
Multi-task Oriented
Project Management
Computer Savvy OSHA/EHS
Certified Event Planning 20+ Years Sales
Experience
Report Preparation Able to Type 60
w.p.m. Experienced with
Microsoft Office Suite
Excellent Coaching/Training Skills
Administrative Support
Excellent Presentation Skills
Education __________________________________________________________________________BROADVIEW UNIVERSITY – Salt Lake City, UTObtaining Associates of Applied Science Degree in Paralegal Studies June 2016
GPA: 3.9
Professional Experience __________________________________________________________
NAMMO COMPOSITE SOLUTIONS-SLC, UT JULY 2015-PRESENT
Front Office Administrator HR duties including, interviewing candidates, working with temp agencies to ensure
we get proper candidates for our openings, posting job openings, completing new hire paperwork, utilizing e-verify for new hires, making badges for new hires, updating employee information as requested, managing employee time off and FMLA as well as other general HR duties.
Performing new hire orientations and trainings. HESS/EHS duties including maintaining SDS and MSDS sheets, keeping injury logs,
ensuring safety policies and procedures followed, monthly safety reporting for NAMMO corporate, performing monthly safety walk-throughs, OSHA 511, HAZWOPER, DOT HAZMAT, OSHA 501 certified, conducting annual safety audits with NAMMO corporate, conducting fire drills and other safety procedures, conducting trainings as needed for employees to maintain current certifications.
Arranging travel for executives as needed. Planning events for employees including summer and Christmas parties. Performing administrative duties for the President and office including report
preparation, monthly credit card settlements, accounting, answering phones,
Jennifer Hamiltongreeting visitors, maintain and ordering office supplies and equipment as well as other administrative tasks and duties.
VERIZON WIRELESS-SLC, UT NOVEMBER 2007-JULY 2015
Awards Most Valuable Player
Award, Technical Support July 2011
Employee of the Second Quarter Award 2011
Employee of the Month Award August 2011
Employee of the Month Award October 2011
Employee of the Month Award November 2011
Global Enterprise Advisor April 2013-July 2015
Account Manager and Liaison, managing and maintaining all wireless services for eight large corporate accounts.
Facilitate trainings for main single points of contact on the accounts on how to utilize online tools.
Create and facilitate Quarterly Business Reviews for customers and sales to educate on the state of the business and opportunities for growth, as well as to introduce new technologies.
Prepare monthly reporting for customers to ensure they have the information they need to keep their accounts in line.
Maintain relationships with the single points of contacts on my accounts to ensure there is rapport and trust between them and Verizon Wireless.
Ensure orders are processed successfully when sent to offline representatives. Creating and maintaining action plans to ensure that all customers’ needs are being
met and proactively preventing any possible issues. Help to manage projects, such as private network build-outs and contract
implementations, to avoid any issues or downtime for my customer’s accounts.
Account Services Coordinator April 2012-April 2013
Process assumption of liability, new line/new account, upgrade, price plan change, and other orders for White Glove, Enterprise, and Small/Medium Business accounts as part of an offline team for the BGCO.
Assist in resolving escalations that came into my supervisor. Part of a team that processes orders for two White Glove Vertical accounts. Work with current Global Enterprise Advisors to maintain and update company
profile in the EWI database to ensure accurate processing of orders.
Transition Coach January 2012-April 2012
Rotations included one New Hire Care and one Technical Support Transition Coach Support role. agency Prepare and facilitate trainings for representatives in order to refresh and enhance prior training so that they may become successful Verizon Wireless Care and Technical Support employees.
(801) 641-7601 [email protected]
Jennifer Hamilton Organize and maintain schedule for all of the representatives on my transition
teams, as well as schedule training rooms, and guest speaker invites for the trainings.
Manage time between offline projects and being available for New Hire support for representatives.
Facilitate coaching sessions so that I may be able to assist representatives in discovering areas of opportunities and improvement, and to help teach them accountability through their commitments.
Take escalated calls for representatives in a supervisory capacity, as well as call back customers on failed surveys, to ensure no outlying issues that need to be resolved.
Playbook Loyalty Representative for Team Weight AD Quad, assisting with running reports for the team to notify of daily upgrade goals, advising of our current rate and rank standings surrounding upgrades, updating boards, working with Playbook Loyalty Supervisor and Team Loyalty Champs on incentives to help motivate fellow team members to position and offer upgrades and improve overall upgrade percentage for entire AD Quad.
Technical Support/Customer Service Representative November 2007-January 2012
Assisted customer calling into Verizon Wireless with their technical support issues with computers, phones, tablets, and data devices.
Provided excellent Customer Service to customers calling in with questions on their bill, as well as providing them with price plan changes, equipment upgrades, and necessary account servicing to ensure that they were on the best plan and had the right equipment for their needs.
(801) 641-7601 [email protected]