hal williams outcome guide and senior fellow the think tank with muddy boots seattle office for...
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Hal WilliamsOutcome Guide and Senior Fellow
The think tank with muddy boots
Seattle Office for EducationJune 26, 2012
outcomeresult
goal
objectiveimpact
output
measurable short term change
long term change
milestone targets
achievements
differences
indicator benchmark
benefitsinput
The language of outcomes…
Empowered
Collaborative
NetworkedShared Leadership
Seamless Service Delivery
PartnershipCommunity-based
More Words…
Engaged Community
Aligned Programs
Self-sufficiency
Data Driven
Client Centered
• Is clear on result areas and assumptions
The Funder The Investor• Focuses on categories,
values, and priorities• Answers three questions:
What are we buying?Chances we will get it?Best use of money?
• Gets and grades proposal
• Reserves plenty of time for “back end” understanding of returns
• Spends most of the time at “front end” making new grants
• Increases and verifies results
• Measures/evaluates results
What Predicts Success?1. Past Success
3. Key people
6. Predictive Milestones
2. Model or approach• Elements needed• Intensity and duration
4. Organizational commitments
5. Key partners known and committed
The Three Outcome Questions for Nonprofits
1. How do you define success - meaning results from your services?
2. How do you know for sure when success has been achieved?
3. Half way through your program, how do you know that you have enough time and money left to get to the success you have defined?
Result Leaders
• Talk about results, not activities, process,
structure, or the weather
• Know key numbers and Strategies
• Are intentional in what they do and where
they do it
• Build energy
What Goes In What Comes OutMissions/BeliefsPrograms/ServicesGoalsWork PlansOrganizationJob DescriptionBudgetsData BaseStrategic PlanningInformingEvaluation“Institutionalizing”
Core Know-HowResult CardTargetsMilestonesKey PersonsResult DescriptionAccounted CostsData UseStrategic Design & MapsPersuadingTracking to Success“Energizing”
Missions/Beliefs Core Know-How
What Goes In What Comes OutMissions/BeliefsPrograms/ServicesGoalsWork PlansOrganizationJob DescriptionBudgetsData BaseStrategic PlanningInformingEvaluation“Institutionalizing”
Core Know-HowResult CardTargetsMilestonesKey PersonsResult DescriptionAccounted CostsData UseStrategic Design & MapsPersuadingTracking to Success“Energizing”
Job Description Result Description
What Goes In What Comes OutMissions/BeliefsPrograms/ServicesGoalsWork PlansOrganizationJob DescriptionBudgetsData BasePlanningInformingEvaluation“Institutionalizing”
Core Know-HowResult CardTargetsMilestonesKey PersonsResult DescriptionAccounted CostsData UseDesign & MappingPersuadingTracking to Success“Energizing”
Strategic Planning Strategic Design & Maps
Herb’s vision
$49.95
$19.95$49.95
CHEAPER THAN THE BUS
Make money flying the same routes as other airlines at half the price and thus enlarge the pie substantially.
The BHAG
Reduce Gate time Tactics No assigned seats No first class No checking bags
inter-airline Clean the plane in
air Fly just one kind of
plane
Strategy
Goal (set as target) Strategy Tactics Activities
What is your strategy?
VISION (BHAG)