guidelines to fight violence against women

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Barangay

VAW Desk

Handbook

2012


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copyright © 2012 Philippine Commission on Women

1145 J.P. Laurel St., San Miguel,Manila, 1105, Philippines

Tel. no. (632) - 735-4955

www.pcw.gov.ph

ISBN 978-971-8701-12-6

Any part of this book may be used or reproduced

provided proper acknowledgment is made.

Printed

December 2012

with funding assistance from

The Ofce of Senator Pia S. Cayetano


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iii

Message

Anticipating the need to equip the newly created VAW Desks inresponding to cases brought to their attention, we initiated thepreparation of this Handbook, which will guide barangay officials inthe operation of VAW Desks. We hope our partners at the local levelwill find this as a useful reference and empower them to becomededicated public servants who are committed to contribute to a VAW-free society.

Sa ating mga kasama sa barangay at pamahalaang lokal, umaasapo kami na patuloy tayong makikipagtulungan sa mga kababaihanupang ipaglaban ang kanilang mga karapatan, atmakikipag-ugnayan sa mga kalalakihang kasapi ng Men Opposedto VAW Everywhere (MOVE) at iba pang mga organisasyon na mayganitong layunin.

On behalf of the Department of the Interior and Local Government(DILG), Department of Social Welfare and Development (DSWD),

Department of Education (DepEd), Department of Health (DOH) andPhilippine National Police (PNP) who all helped us in puttingtogether this material, the Philippine Commission on Women presentsthis Barangay VAW Desk Handbook to our barangay officials.

Inaasahan kong makatutulong ito sa ating lahat.

REMEDIOS I. RIKKENChairpersonPhilippine Commission on Women

Barangay VAW Desk Handbook

VAW remains as a pervasive social issue which we,as government officials should address at variouslevels. The passage of the Magna Carta of Womenin 2009 further strengthened the government’smandate for a more systematic and accessibleservice delivery for victim-survivors of VAW.

Consistent with the provisions of this law, the PCW, DILG, DSWD, DepEdand DOH issued Joint Memorandum Circular 2010-1, which provided

the guidelines for the establishment of a VAW Desk in Every Barangay.


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iv

Message

Violence against women is an issue that we must face squarely andsomething that we should prepare our local government units (LGUs)to deal with, both in preventing the occurrence of such cases and inprotecting our women from the perpetrators of such acts.

This handbook undoubtedly helps in raising the knowledge andcapacity of the barangays and their designated officials and staff onthe nuances and processes of the law as well as the detailed steps on

the establishment and operationalization of their respective VAW Desk,thereby enabling them to effectively and efficiently discharge theirduties and responsibilities as defenders and protectors of women’srights.

We are therefore highly optimistic that this fruit of collaboration amongthe PCW, DILG, Department of Health (DOH), Department of Education(DepEd) and Department of Social Welfare and Development (DSWD)will be put to good use by our ever hard-working barangay officials

throughout the country.

Mabuhay ang ating mga Kababaihan! Patuloy na ipaglaban angkanilang karapatan!

AUSTERE A. PANADERO

UndersecretaryDepartment of the Interior and Local Government

Kung sapat ang kaalaman, ang tungkulin aymadaling magagampanan.

The Department of the Interior and LocalGovernment (DILG) salutes the PhilippineCommission on Women (PCW) and everyone who


made the publication and distribution of the Barangay VAW DeskHandbook a reality.


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v

AcknowledgmentsThe production of the Barangay VAW Desk Handbookwould not have been possible without the support andcontribution of those who recognize the significance ofthis tool in combatting violence against women.

Gratitude is expressed to the following for their collectiveendeavors:

The members of the Inter-Agency Council on ViolenceAgainst Women and Their Children (IAC-VAWC) insupervising and directing the development of thisHandbook;

The Technical Working Group, which was instrumental in

the completion of this material, namely:

Director Virgil io Castro and Dr. Reinelda C. Raffiñan of theDepartment of the Interior and Local Government (DILG);Undersecretary Yolanda S. Quijano andMs. Cleofe Velasquez-Ocampo of the Department ofEducation (DepEd); Dr. Honorata Catibog and Ms. NormaEscobido of the National Center for Disease Prevention

and Control, Department of Health (DOH); DirectorPatricia B. Luna and Ms. Alona Bermejo of the Departmentof Social Welfare and Development (DSWD); PSSUPT.Theresa Ann Cid and PCINSP Mary Grace R. Madayag ofthe Philippine National Police-Women and ChildrenProtection Center, Camp Crame; and Ms. TheresaBalayon and Ms. Mae Jardiniano of the Women’s Crisis

Center, who all shared their expertise in handling VAWCcases;



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Acknowledgments

To the barangay officials and VAW Desk Officersfrom: Barangays Lagro, Sauyo, and Bagbag, in QuezonCity; Barangays Dalahican, Gulang-gulang, Cotta, MarketView and Barangay IV in Lucena City, Quezon Province;and Barangays San Rafael II I, San Rafael V, Sta. Cruz IV,San Isidro and Kaypian in the City of San Jose del Monte,

Bulacan Province for imparting their valuable inputs andsuggestions in the enhancement of the handbook;

Likewise, sincere appreciation and acknowledgment tothe Sentro ng Alternatibong Lingap Panligal (SALIGAN) forpreparing the initial draft of the handbook, Ms. ElenaMasilungan for reviewing and editing the handbook, andMs. Angela C. Chaves for designing and packaging the

tool;

To the Philippine Commission on Women Executive DirectorEmmeline L. Verzosa and the officers and staff of thePolicy Development and Advocacy Division, for providingtechnical inputs and administrative support to partneragencies and consultants in the course of developing this

Handbook;

Lastly, sincere thanks to the Office of Senator Pia S.Cayetano and the United Nations Population Fund (UNFPA)for extending their assistance in funding this project.

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Table of Contents Messages iii

Acknowledgments v

Acronyms ix

Introduction 1

About the Handbook 3

Rationale 7

A. Setting-up the VAW Desk 9

B. Designating a VAW Desk Officer 17

C. Guiding Service Delivery 23

D. Financing VAW Desk Operations 39

E. Recording and Reporting 45

Clients Served

F. Spreading the Word 51

G. Monitoring and Evaluating 57 VAW Desk Services

Annexes 63

References 101


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Acronyms


BPO Barangay Protection Order CEDAW Convention on the Elimination of All Forms of

Discrimination Against WomenCODI Committee on Decorum and InvestigationDepEd Department of EducationDILG Department of the Interior and Local GovernmentDBM Department of Budget ManagementDOH Department of Health

DSWD Department of Social Welfare and DevelopmentGAD Gender and DevelopmentGST Gender Sensitivity TrainingIEC Information, Education and CommunicationJMC Joint Memorandum Circular KASHEW Knowledge, Attitude, Skills, Habits and Ethics of Work LGOO Local Government Operations Officer LGU Local Government UnitMCW Magna Carta of Women

MCW-IRR Magna Carta of Women - Implementing Rulesand Regulations

MOA Memorandum of AgreementMOU Memorandum of UnderstandingNBI National Bureau of InvestigationNBOO National Barangay Operations OfficeNEDA National Economic and Development AuthorityNGO Non-government OrganizationPAO Public Attorney’s Office

P/C/MSWDO Provincial/City/Municipal Social Welfare andDevelopment Office

PCW Philippine Commission on WomenPNP Philippine National PolicePPO Permanent Protection Order PO People’s OrganizationRA Republic ActTPO Temporary Protection Order VAW Violence Against Women

VAWC Violence Against Women and Their ChildrenVAWDocS National Violence Against Women Documentation SystemWEDC Women in Especially Difficult CircumstancesWCPD Women and Children Protection Desk

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On 14 August 2009, Republic Act No. 9710, alsoknown as the Magna Carta of Women (MCW), wassigned into law to recognize, protect, and upholdthe rights of women and address issues ofdiscrimination against them. To achieve its purpose,

one of its provisions is the creation of a ViolenceAgainst Women (VAW) Desk in every barangaywhere women who experience physical,psychological and sexual abuse can go to seekassistance and flee from the violence inflicted onthem.

With the setting up of the Barangay VAW Desk,

concerned agencies, namely the Department of theInterior and Local Government (DILG), theDepartment of Social Welfare and Development(DSWD), the Department of Health (DOH), theDepartment of Education (DepEd), and thePhilippine Commission on Women (PCW), issued JointMemorandum Circular No. 2010-2 (JMC 2010-2):

Guidelines in the Establishment of a Violence againstWomen (VAW) Desk in Every Barangay.

This Barangay VAW Desk Handbook explains in detailthe contents of JMC 2010-2. Hopefully, theHandbook will raise the awareness of barangayofficials on the issue so they can proactively respondto the problem of VAW in their communities and

become advocates for women’s rights and genderequality.

Introduction

I N T R O D U C T I O N


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The Barangay Violence Against Women (VAW) DeskHandbook is meant to assist barangay workers andofficials in responding to cases of violence committedagainst women. It provides a detailed discussion on howthe Punong Barangay can set up and maintain a VAWDesk and explains to the designated Barangay VAW

Desk Officer his/her responsibilities as theperson-in-charge of the Desk. It also includesinformation to guide barangay officials and volunteerson how to give efficient and effective services and aidto victim-survivors.

The protocols and procedures in this Handbook arebased on existing anti-VAW laws such as RA 9262, or the

Anti-Violence Against Women and Their Children Act,RA 9710 or the Magna Carta of Women as well as otherapplicable international laws and policies. To ensurecompliance with the highest standards of practiceand procedure, the Handbook adopts the VAW Perfor-mance and Assessment Tools for Services AddressingViolence against Women in the Philippines.

The main parts of the Handbook are the following:


About the Handbook

A B O U T T H E

H A N D B O O K

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Setting-Up the VAW Desk presents a description of thefunctions and physical standards of a VAW Desk. It also

provides a list of equipment, furniture and xtures andessential items that must be available in a VAW Desk for it tobe able to perform its functions.

Designating a VAW Desk Ofcer denes and describesthe role of VAW Desk Ofcers. It cites specic qualities andsets of knowledge, attitudes and skills that they should possess

so they can render immediate and long-term responses andremedies to VAW clients.

Guiding Service Delivery thoroughly discusses theassigned services that must be provided by a VAW Desk. Itclearly explains the protocols and procedures in handlingVAW cases, the process of conducting interviews with clients,and the proper coordination with other agencies through the

referral system.

Financing VAW Desk Operations explains where andhow to source funds to support the operation of the VAWDesk. It also instructs the assigned personnel on what to doafter funds are accessed and used for its needs andprograms.

Recording and Reporting Clients Served givesinstructions on proper information gathering anddocumentation with the use of forms. It also species how toprepare reports and to whom they will be submitted.

Spreading the Word gives emphasis on the importance of

communication, information dissemination, advocacy, andcommunity participation in addressing VAW. It also suggestsand provides various examples on how to run an advocacycampaign.

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A B O U T T H E

H A N D B O O K

Monitoring and Evaluating the Services of the

VAW Desk discusses how to monitor individual cases aswell as evaluate the effectiveness of VAW Deskoperations.

Annexes contain sample forms, owcharts, and copy ofthe Joint Memorandum Circular to facilitate the properuse of this Handbook by VAW Desk ofcers and other

implementers.

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In the 2012 Global Gender Gap Report of the WorldEconomic Forum, the Philippines ranked 8th out of135 countries with the smallest gender gap. This meansthat in this country, both men and women have moreor less equal access to basic needs andopportunities such as education, health services, and

economic and political prospects.

This fact is supported by laws on gender equality andpromotion of women’s rights, the most recent of whichis the Magna Carta of Women. Other laws include RA9262, the Anti-Violence Against Women and theirChildren Act; RA 7192, or the Women in Developmentand Nation Building Act; RA 7877, or the Anti-Sexual

Harassment Act; RA 8353, or the Anti-Rape Law; andRA 9208, or the Anti-Trafficking in Persons Act.

Notwithstanding these policies, there are still numerousinstances where victim-survivors are unable to get thenecessary services and interventions they need. Theyend up suffering in silence and may possibly become

victims again. Lack of support, a poor justice system,and economic dependence on their abusers usuallyresult in unreported and repetitive abuse.

In 2008, the National Demographic and HealthSurvey revealed that one in every five women whoseage ranges from 15 to 49 has encountered physicalviolence since age 15. And out of 9,316 women who

reported experiencing gender-based violence, only 17percent sought help from agencies and other service


Rationale

R A T I O N A L E

7

1 The Global Gender Gap Report, introduced by the World Economic Forum in 2006, provides a framework tocapture the magnitude and scope of gender-based disparities around the world. The index benchmarks national

gender gaps on economic-, political-, education- and health-based criteria and provides country rankings that

allow for effective comparison across regions and income groups over time.

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providers. Those victim-survivors sought help from their ownfamily (45 percent), friend/neighbor (28.5 percent), in-laws(14.5 percent), doctor/medical personnel (2.3 percent),police (9.3 percent), social service organization (6.0percent), and lawyer (1.5 percent).

Violence exists in a vicious cycle and can happen to anyone.Those who are physically weak and helpless to protect them-selves are especially vulnerable to it. Women can get out ofthis vicious cycle if they are empowered and supported by

various institutions, especially those at the local level.

LGUs play a very important role in understanding, preventingand addressing violence committed against women sincethey are the ones working directly with the people in thecommunity. A gender-responsive local governance isneeded to make VAW mechanisms work for their womenconstituents. Violence, and any form of abuse, will not endunless there is a determined and collaborative effort amongstakeholders, particularly local ofcials and communitymembers. Since there is already a VAW Desk, everyoneshould be vigilant and should have the initiative to reportincidents of VAW. Women themselves whose rights are beingviolated must take courage to stop the abuse.

This detailed manual has been developed to carry outalready existing guidelines on how to effectively handle VAWcases as stated in the Joint Memorandum Circular No. 2010-2.

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A VAW Desk is a physical facility that addresses VAWcases in a manner that is gender-sensitive. Managedby a person assigned by the Punong Barangay, it iswhere the victim-survivor can immediately go to seekhelp.

The VAW Desk must be furnished with items andequipment necessary to make it fully functional.

Because it is important that the right to privacyand security of the victim-survivor is respected, thefollowing must be maintained:

1. An assurance of condentiality throughout the

engagement with the client; and2. The intake interview, using the prescribed intake formof the barangay, should be done in a place wherethe client feels comfortable and safe so she couldrelate her story without fear.


a. Setting-up the VAW Desk

1. Respond to gender-based violence cases brought tothe barangay;

2. Record the number of gender-based violencehandled by the barangay and submit a quarterlyreport on all cases of VAW to the DILG City/MunicipalField Ofce and the City/Municipal Social WelfareDevelopment Ofce (C/MSWDO);

3. Keep VAW case records condential and secured, andensure that only authorized personnel can access it;

S E T T I N G - U P

T H E V A W D

E S K

What are the Functions of the VAW Desk?

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4. Assist victims of VAW in securing Barangay ProtectionOrder (BPO) and access necessary services;

5. Develop the barangay’s gender-responsive plan inaddressing gender-based violence, including supportservices, capacity building and referral system;

6. Coordinate with and refer cases to government

agencies, nongovernment organizations (NGOs),institutions, and other service providers as necessary;

7. Address other forms of abuse committed againstwomen, especially senior citizens, women with disabilities,and other marginalized groups;

8. Lead advocacies on the elimination of VAW in thecommunity; and

9. Perform other related functions as may be assigned.

- JMC 2010 - 2

Where can the VAW Deskbe set up?

The VAW Desk should be located

within the barangay hall or near it.If there is no barangay hall, theVAW Desk may be put up near orwhere the Punong Barangay holdsoffice.

Its location must be situated in a place where the

confidentiality, privacy and safety of the client will not becompromised. It must have a separate room where theintake interview can be conducted.

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What are the Functions of the VAW Desk?


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What if there is no room available for the VAW Desk?

Find an enclosed area within the compound or thebuilding where the barangay hall is located. If there isnone, it is possible to use an enclosed area within thepremises of another government institution. Anotheroption is to have it in a private place approved by thePunong Barangay. Have the initiative and be creative in

making sure that the privacy of the VAW victim-survivoris upheld.

What are the things needed for a VAW Desk?

The following resources must be available in theBarangay VAW Desk:

FACILITY • A room that has the

following:

- An alternative entrance and exit thatis separate from themain entrance ofthe barangay hall;

- Where people insidecould not be seenfrom the outside;

- Can be locked fromthe inside; and

- Must bewell-ventilated,clean and orderly.


S E T T I N G - U P

T H E V A W D

E S K

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FURNITURE

• Table; • Chairs; • Filing cabinet or

storage area and • Sofa bed, folding bed

or mat.

EQUIPMENT

• Computer for loggingin and monitoring VAWcases;

• Camera to be used indocumenting cases ofviolence, especially incapturing physical proofs;

• Electric fan or airconditioning unit, ifpossible;

• Television and• Tape or voice recorder

Like the camera, a tape orvoice recorder is helpful in

documenting cases.

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REMINDERA VAW Desk should have a separate

REMINDER

• For security purposes,cameras in mobilephones are not to beused to avoid passingon or spreadingdocumented video to

unauthorizedindividuals.

• Television should notbe kept inside thecounseling room.

cabinet or designated storage place where files couldbe safely kept and maintained. Access to its contentsmust be controlled by the person-in- charge.


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S E T T I N G - U P

T H E V A W D

E S K

MONITORING TOOLS

• Important forms suchas VAW DocS Intake Form(see Annex A),Referral Form(see Annex B), FeedbackForm (see Annex C), and BPOApplication Form (see AnnexD); and

• Logbooks. The person-in-charge of the VAW Desk

must assist the person who approached the Desk inwriting correct and important information in thelogbook.

REFERENCES • Directory of Service Providers

(see Annex E).• VAW Desk Handbook;• VAW-related reference

books, brochures,

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REMINDERThe VAW Desk should keep a directory of all

agencies and institutions from the barangay up to thenational agencies that provide VAW-relatedservices. It must contain all necessary information such asname, address and contact details of the agency orinstitution. This is vital in referring VAWvictim-survivors to the proper agencies or institutions incases where they need services such as legal

assistance; psychosocial services (e.g. counselling,psychiatric examination and therapy); medicalservices; medico-legal services; and livelihooddevelopment and employment assistance.


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SUPPLIES

•

Basic materials needed forevidence collection andpreservation such as paperand plastic bags, tissues,clean vials, marking pens,and scotch tapes;

• Clean water supply, includingpotable water from the tap or

in covered water storage binsand containers available 24hours a day, seven days aweek;

• First Aid kit. In someinstances, a VAWvictim-survivor needs

immediate medical attention. Thus, it is important thatthe VAW Desk can provide first- aid assistance to her.(See Annex F for the content of a First Aid Kit); and

• Food (meals/snacks and drinks) for the immediateneed of the victim-survivor.

PERSONAL AMENITIES

• Clothing,• Toiletries such as tissue

paper, sanitary napkins,rubbing alcohol, cotton,toothbrushes, toothpaste,towels and soaps; and

• Beddings like pillows andblankets.

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REMINDER It is important that the VAW Desk has extraclothes and underwear for the victim-survivor to wear, incase her clothing is either torn or stained with blood.


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TRANSPORTATION AND UTILITIES

• Vehicle. VAW cases should alwaysbe treated with urgency. Thereshould be an easily accessiblemode of transportation wheneverthe situation calls for thevictim- survivor to be relocateddue to security reasons or to getimmediate medical attention.

The means of transport could either be the barangaypatrol car, or a public or private vehicle that could berelied on during cases of emergency;

ADVOCACY ANDPROMOTIONAL MATERIALS

• Communication and advocacyplan;

• Anti-VAW posters, banners, leaflets, brochures and other IEC

materials;• Flowchart on anti-VAW services;• Flowchart on how to apply for a

BPO (see Annex G); and• A simple chart showing a summary of VAW cases in the

barangay as well as the number of cases that the

Barangay VAW Desk had attended to.

S E T T I N G - U P

T H E V A W D

E S K

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• Power lines. As much as possible, the VAW Desk shouldbe well-lit and well-ventilated. It is therefore necessaryto have a power source provided by electricity, agenerator, or a vehicle battery, 24 hours a day, seven

days a week.


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b. Designating aVAW Desk Officer

The VAW Desk Officer plays a significant role in givingservices to victim-survivors. Therefore, they mustpossess and practice certain traits that will makethem effective and effecient in carrying out theirduties.

Designation of aVAW Desk Ofcer:

The Punong Barangay shalldesignate a VAW Desk person who is trained in gender-sensitive handling of cases;preferably a woman barangaykagawad or a woman barangaytanod. In cases where there are

no trained personnel, ensurethat the person assigned shallundergo basic gender sensitivitytraining and orientation onanti-VAW laws.

--JMC 2010-2

According to the JMC, awoman barangay kagawad ora woman barangay tanod can

be designated as a VAW Deskofficer.

Qualities of a VAW Desk Ofcer:

Sensitive to the situation and needs of thevictim-survivors

Committed

Passionate in helping the victim-survivors

Responsive without being judgmental

Willing to learn and be trained

Honest and efcient in using the budget

Resourceful in providing the needs ofvictim-survivors

Who can be designated as aVAW Desk Officer?

D E S I G N A T I N G A

V A W D

E S K

O F F I C E R

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Does the VAW Desk Officer

have to be a woman?


Preferably, the VAW Desk Officer should be female simplybecause in most VAW cases, the perpetrators are male.VAW victim-survivors may be more comfortable relatingtheir experiences to a fellow woman.

What if there is no woman barangay kagawad orwoman barangay tanod? Can any woman residentof the barangay be appointed as a VAW DeskOfficer?

Yes. It is possible to assign community volunteers,

provided that they possess the qualities of a VAW deskofficer. They shall also undergo basic gender sensitivitytraining and orientation on anti-VAW laws.A male VAW Desk Officer may also be assigned providedthat he possesses the qualities of a VAW Desk Officer.

How many VAW Desk Officer/s can thePunong Barangay appoint?

The Punong Barangay can appoint at least one VAW DeskOfficer. However, the Punong Barangay may designate asmany as needed depending on the size of the barangay,the number of VAW Desks, and the number of VAW

victim-survivors.

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Must the VAW Desk Officer know about VAW

laws before his/her appointment?

Not necessarily. However, it is crucial for VAW DeskOfficers to learn the basic principles and context inaddressing VAW. They should undergo training andattend seminars and workshops to be more sensitive in

handling cases, change traditional mindsets, andbetter understand the issues related to VAW. Thefollowing are the laws that VAW Desk Officers must beacquainted with:

Anti-Violence Against Women and Children Act(RA9262)

Magna Carta of Women (RA 9710)

Anti-Trafficking in Persons Act (RA9208)

Anti-Rape Law (8353) and the Rape Shelter Act(RA8505)

Anti-Child Abuse Act (RA7610)

Anti-Child Pornography Act (RA9775)

Anti-Sexual Harassment Law (RA7877)

Gender-related provisions of the RevisedPenal Code (e.g. physical injuries, acts oflasciviousness)

Relevant provisions of the Family Code


V A W D

E S K

O F F I C E R

By being knowledgeable and able to easily identifythese laws, VAW Desk Officers can readily recognizethe remedies expected from them.

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What are the competencies and attributes

of VAW Desk officers?

They should be properlyand thoroughly educatedon gender-based violence.Through their insights, theycan help create change in

their communities,includinga change in attitudes,beliefs, and practices thatwould reject all forms ofviolence.

To be effective and

efficient, VAW Desk Officersmust undergo GenderSensitivity Training (GST).Agencies and traininginstitutions generally giveGST for a fee. The

Minimum contents ofthe GST are thefollowing:

1. Sex and Gender;2. Social

Construction ofVAW;

3. Manifestationsof Gender Bias;

4. Discussion onVAW;

5.Legal Frameworks(e.g. CEDAW andMCW) ; and

6.Vision of aGender-FairSociety.

barangay can organize itsown GST and invite

speakers and lecturers. VAWDesk Officers must becapable of responding toand assisting victim-survivorsor witnesses in a gender-sensitive manner especially ifthese witnesses are children.

20

In addition, the following Knowledge, Attitudes, Skills,Habits and Ethics of Work (KASHEW), which was developedby the Women’s Crisis Center, could greatly help themmeet the challenging tasks of giving services.

NO

TO

VAW


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V A W D

E S K

O F F I C E R

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ATTITUDE

a) Unconditionalacceptance

b) Agent ofchange

c) Autonomyd) Authenticitye) Empathyf) Flexibilityg) Out-of-the-box

thinkingh) Nonjudgmentali) Personal

awareness

j) Team work k) Truthfulness

KNOWLEDGE

a) Nature anddynamics of gender(patriarchy, analysisincluded)

b) Nature anddynamics of power(Power and Control;Wheel of Power andControl, Effects)

c) Nature anddynamics of VAWand family violence

d) Crisis intervention

e) Sexualityf) Justice and healingg) Victim mindset


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22

SKILLS

a) Assessmentb) Interviewing and

recordingc) Case

managementd) Communicatione) Documentationf) Active listeningg) Moderate group

dynamicsh) Referrali) Report writing

HABITS ANDETHICS OF WORK

a) Belief in theclient

b) Genuineconcern for the

clientc) Self-awarenessand self-care

d) Flexiblee) Advocate for

changef) Observes confidentiality

g) Collectivityh) Ensures

competencei) Firm commitment

to end VAW andfamily violence

j) Works with passion

and willing to takerisks


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c. Guiding Service DeliveryThe barangay must not only respond and giveremedy to VAW concerns. It must prevent it aswell.

Given the many functions of theBarangay VAW Desk, the VAWDesk Officer must report for dutyfrom 7:00 a.m. to 7:00 p.m. to

respond to complaints and assistclients. He/she must beaccessible through landline andmobile phones and should beon call in case an incidentoccurs after working hours.

Protocols and Procedures

What is done when a victim-survivor seekshelp from the VAW Desk?

STEP 1Make sure that the victim-survivor is: • comfortable; • in a safe and private room or area; and

• given water and other immediate needssuch as food, first aid, and clothing.

G U I D I N G S E R V I C E

D E L I V E R Y

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STEP 2

Assess the situation bygetting basic informationthat can determinepresent and possible risks.

STEP 3

If it is an emergency situation, do the following: • if further medical attention is needed,

immediately take the victim-survivor to thenearest clinic or hospital;

• if further legal attention or protective servicesare required, especially with regard to hersecurity and safety, refer or take her to theappropriate offices which can better attend toher protection; and

• fill out the INTAKE/REFERRAL FORM (see Annex B).

REMINDERThe recording of allinformation inappropriate logbook

must be done as soonas possible.

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D E L I V E R Y

STEP 4

Once the victim-survivor is stable, assist the PunongBarangay or Kagawad in doing the interview.The interviewee is gender-sensitive, sincere and useslanguage or dialect that is understood by thevictim-survivor.

Process of Interview

A properly conducted interview with the VAWvictim-survivor helps the VAW Desk Officer getsrelevant information about the abuse and giveshim/her an idea on the type of assistance sheneeds. Keep in mind to let the survivor tell herstory. As she is doing this, avoid interrupting.Ask questions only when she seems hesitant ordoes not know how to start her story. Theinterviewer should avoid giving personal

opinions.

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Ask the victim-survivor why she went tothe VAW Desk. This will help the Officerdetermine which logbook to record her

statements.

Ask the victim-survivor to write thefollowing information in the logbook:

• personal information; • purpose of her visit; and • action to be taken upon the request


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26

REMINDERS Make sure that the

incident is recordedin one separate page

to avoid exposinginformation to othercomplainants orclients.

Each page mustbe numbered andmust match the

case number of theclient’s case folder.

DO’s • Take the

case seriously

• Refrain frommaking

judgementalstatements

• Present anddiscussadvantagesanddisadvantagesof all optionsavailable to

the client

DON’T’s • Contradict her

version of thestory or makefun of hersituation

• Be judgemental

• Press her tomake adecision


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What if the victim-survivor has

difficulty writing her statements?

She may be interviewed by the VAW Desk Officerwho then writes or types her report. Thevictim-survivor should then read the report andaffix her SIGNATURE or THUMBMARK on the report.This will prove that she sought assistance from theVAW Desk.


D E L I V E R YSTEP 5

If the case is a violation of RA 9262,inform the victim-survivor of herrights, the solutions and remedies

available to her, and the processesinvolved in her quest for justice.Brief her about the BarangayProtection Order (BPO) and how tosecure it, including the implicationsto her and the children should shedecide to apply for it. If she decidesto obtain a BPO, assist her in filingfor an application (see Annex G forthe flowchart on the issuance andenforcement of a BPO).

A BPO is a protection orderissued by the PunongBarangay to preventfurther acts of violenceagainst a woman or herchild and granting othernecessary relief. The reliefgranted under aprotection order servesthe purpose of safeguard-ing the victim from furtherharm, minimizing anydisruption in the victim’sdaily life, and facilitatingthe opportunity and abilityof the victim toindependently regaincontrol over her life. Theissuance of a BPO or thependency of an applica-tion BPO shall not preclude

a petitioner from applyingfor, or the court from grant-ing, a TPO or PPO. The TPOand PPO are orders issuedby the Court.

- RA 9262

27

REMINDER You must first askpermission beforerecording andtaking informationfrom the client.


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What if she chooses to file

for a TPO/PPO? If the victim-survivor wants todirectly apply for a TPO/PPOinstead of a BPO, refer her to thenearest Public Attorney’sOffice (PAO) or the AlternativeLaw Groups, Inc. (ALG). These

agencies will assist her in filing thePO in court.

Explain to the victim-survivor that she can also file aTemporary Protection Order (TPO) or a PermanentProtection Order (PPO). Also explain what PPO and TPOmean and the implications to her and her children if sheavails of either one.

REMINDERMake sure to use thenecessary ReferralForm for properendorsement anddocumentation(see Annex B).

STEP 6

From the logbook, transfer the necessary data to theIntake Form (see Annex A).

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What are her other options?


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D E L I V E R Y

What if the victim-survivor optsto stay in a safe shelter?

If the victim-survivor asks for a safe shelter, refer herto a shelter, a women’s center or to theCity/Municipal Social Welfare and DevelopmentOffice (C/MSWDO). The VAW Desk Officer may alsoseek the assistance of other barangay officials,barangay tanod or the police in getting her

belongings from the conjugal house.

REMINDERMake sure to use thenecessary Referral Formfor proper endorsementand documentation.

STEP 7

Report the incident to the Philippine National Police(PNP) and the C/MSWDO within four hours that ithappened.

Even though the rulestates that the incidentmust be reported withinfour hours after ithappened, reporting maystill be done later.However, it must be strictlyobserved at all times thatVAW cases are to betreated as urgent.

VAW clients must be givenattention and assistancethe soonest time possible.

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REMINDER

In the last three tasks(#5, #6 and #7), get aninformed consent fromthe victim-survivorbefore a referral ismade to any agency orinstitution. Proper

consent must also beobtained from theclient when takingaction with regard tothe welfare of herchildren, unless it is intheir best interest notto do so.

What is done when the violent incident isreported by a community member?

1. If a third-party reportsthe incident, the VAW

Desk Officer should firstdo the following:• check the complete-

ness and correctnessof the information. Forsafety reasons, he/shemay ask assistancefrom the PNP;

• assess the situation; and• oversee the rescue of the victim-survivor and her

children, when applicable, to ensure their safety.

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2. If the incident is anemergency, take theappropriate course of actionand follow the correctprocess for referrals.

REMINDERMake sure to use thenecessary Referral Formfor proper endorsementand documentation.

3. Make certain that the victim-survivor is in a stablecondition before assisting the Punong Barangay orKagawad in the interview.

4. Observe the steps of the interview process as wellas the following procedures:

• inform her of her rightsand the availableremedies, especially withregard to the BPO;

• assist her in applying forBPO/TPO/PPO;

• get her to a safe shelter;• record the incident using

VAW DocS form; and• report the incident within four hours after it

happened to the PNP and to the C/MSWDO, andeven after the four-hour period has elapsed.


D E L I V E R Y

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Aside from these direct services provided by the VAWDesk, the VAW Desk Officer and barangay officials must

develop a plan with organizations that grant livelihoodopportunities. This will help women in the communitycreate their own sources of income and free them frombeing economically dependent on their husbands andpartners, especially those who are perpetrators of VAW.Women who are less dependent economically from theirabusive partners would be more likely to leave violentrelationships.

Can we just mediate and reconcile the differencesbetween the woman and her husband or partner

instead of going through all these procedures?

RA 9262 explicitly prohibits mediation of VAWC cases. Thisis based on the premise that VAW happens because of theunequal power relation between men and women.

Mediation between unequal parties may result in menimposing their will and control over women. A barangayofficial who would initiate mediation or reconciliation willbe administratively liable for taking this action.

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D E L I V E R Y

What do we do if the case involves rape,

trafficking, or sexual harassment?

There are cases of gender-based violence that donot fall within the authority of the barangay. Amongthese are rape, human trafficking, and sexualharassment. If cases like these are encountered, thefollowing procedures must be observed:

For cases of Rape and Trafcking

Conduct an intake interview; and

Assist the victim-survivor in writing andling a complaint at the PNP Womenand Children Protection Desk or theNBI.

For cases of Sexual Harassment

Conduct an intakeinterview;

Refer the victim-survivorto her company’s

Committee on Decorumand Investigation(CODI) so she can filean administrative caseagainst the offender; and

Refer the case to the PNPWomen’s Desk or directlyto the Prosecutor’s Office

if she already has thenecessary documents tosupport her case.

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What if the victim-survivor needs assistance beyondthe scope of the VAW Desk’s services?

What is a referral system?

A Referral System is a cooperative scheme of duty-bearersand stakeholders working to protect and promote thehuman rights of VAW survivors to ensure that necessary

services are extended by a referral network composed ofagencies, organizations and institutions. If a referral systemis not in place, the barangay is urged to set one up, withthe following steps in mind:

At times, a VAW victim-survivor does not know what todo. As part of the service provided by the VAW Desk, it isimportant to ask what kind of help she wants. If the VAWDesk is neither capable nor authorize to deliver what thevictim-survivor asks for, it is a must that the VAW Desk

Officer REFER the victim-survivor to the appropriateinstitutions and agencies.

34

Conduct an initial review of potential partnersand service providers;

List down possible partners;

Visit their offices to discuss ways of workingtogether;

Invite them to a meeting or forum todiscuss how the referral system will beoperationalized;

Ask any government agency that providesanti-VAW services, particularly the MSWDO,to organize a meeting with other agenciesproviding services to VAW clients to talkabout putting up a network of VAW referrals;


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Who are the relevant stakeholdersin a referral system?

The relevant stakeholders in areferral system and network thatcan provide services beyondthe capacities of the BarangayVAW Desk are the following:

• Government offices

(C/MWSDO,PNP, andPAO);

• Civil societies(NGOs, POs);

• Religiousinstitutions;

• Educationalinstitutions;

• Civicorganizations;and

• The privatesector for socio-economicsupport.


D E L I V E R Y

35

Establish a formal partnership through amemorandum of agreement (MOA) ormemorandum of understanding (MOU)which aids in building cooperativeties between agencies, includesdetailed responsibilities of the LGU andparticipating agencies, and specifiesparticular services or programs; and

Maintain a directory of all agenciesand organizations which VAW victims-survivors can be referred to for neededservices (See Annex E).


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Below are the information that states the services and theagencies which deliver them. This does not limit the

number and names of agencies. Each community maystill have other institutions which have available servicesand resources aside from those included here.

Protection Services

• Barangay Officials• PNP Women and Children

Protection Desk • PNP Scene of the Crime

Operatives (SOCO)• NBI

Temporary Shelter

Services

• DSWD• NGOs• Religious organizations• LGUs

Legal Assistance

• PAO• Prosecutor’s Office• Local Chapter of the

Integrated Bar of thePhilippines

• Legal NGOs /Alternative Law

Groups, Inc.• Commission on Human Rights(CHR)

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Psycho-social Services

• P/C/ MSWDO• Counsellors• Therapists• Social Workers• DSWD

Medical Services

• Barangay health stations• Rural health units/

Main health centers• District hospitals

Medico-legal Services

• Government-run hospitals• NBI• Camp Crame Crime

Laboratory


D E L I V E R Y

• Provincial hospitals• Private clinics or

hospitals• Lying-in facilities forabused pregnantwomen

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Livelihood development and employment assistance

• TESDA• NGOs providing livelihood assistance/ training

• LGUs

Other institutions which are sympathetic in respondingto VAW

• Academic institutions • Faith-based• Crisis Centers/NGO organizations• Private corporations and


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d. Financing VAW DeskOperations

The cost of theestablishment andoperations of the VAWDesk shall be chargedunder the LGUs’ GADbudget, which shall be

at least ve percent(5%) of their budgetaryallocation. As such, itshall be included in theannual GAD Plans andPrograms of the LGUs,in accordance withSection 37.A of theMCW IRR (Planning,Budgeting,

Monitoring andEvaluation for GAD). Allprovincial governorsand city and municipalmayors shall ensure theestablishment of a VAWDesk in every barangaywithin their jurisdiction,and provide technicaland nancial

assistance for itsoperations pursuant tosection 12.D paragraph2 of the MCW IRR. - JMC 2010-2

Where can the budget tooperate the VAW Desk be

sourced?

The cost of the establishmentand operation of VAW Deskshall be charged under theLGU’s Gender andDevelopment (GAD) Budget(JMC 2010-2 ).

What is a GAD Budget?

The GAD Budget is the cost ofimplementing the GAD Planand it corresponds to at leastfive-percent of an LGU’s totalappropriation.

What is a Gender andDevelopment (GAD) Plan?

A GAD Plan is a set of programs and specificactivities and their corresponding schedules of

implementation, required resources, and costs which

are systematically designed to address gender issuesin the locality. All government institutions, includingLGUs, are required to make a GAD Plan and toimplement it using the GAD Budget.

F I N A

N C I N G V A W

D E S K

O P E R A T I O N S

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Can we use the entire five-percent GAD Budget

for the operation of the Barangay VAW Desk?

Yes. In case funding for the VAW Desk is the only itemidentified in the GAD Plan, the entire five percent can beused only for VAW Desk operations. However, theutilization of the five-percent GAD budget must followgovernment accounting and auditing rules and

regulations. In this aspect, the VAW Desk Officer maycoordinate with and seek assistance from the barangaytreasurer.

Can the barangay allocate more than five percent to the GAD Budget?

Yes. The law sets five percent as the minimum but it doesnot allocate a maximum amount. This means LGUs canearmark more than five percent to their GAD Budget,following the guidelines used by PCW and DILG and inaccordance to government accounting and auditing rulesand regulations.

How is the GAD Budget accessed?

After the barangay GAD Plan is approved and the budgetallocated, the VAW Desk Officer can access funds for theDesk’s planned projects and activities.

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What are the steps taken before and

after accessing the GAD Budget?

STEP 1:Make an ACTIVITY DESIGN. Barangay may usethe form below in preparing the Activity Design.

FORMAT OF ACTIVITY DESIGNTitle of Activity: ____________________

Rationale: (What are the laws reflecting the need or importanceof the activity?) ________________________________

Objectives: (What is the purpose of the activity? What do youexpect to achieve?)_______________________________

Methodology/Process: (How are you going to prepare andconduct the activity?) ________________________________

Participants/People Involved: (Who and how many will attend?What are their roles?)

_________________________________

Day/Venue: (What time and where will it be held?) _________________________________

Funding Requirements: (How much will it cost?)

_________________________________

Prepared by: ______________VAW Desk Officer

Approved by: _____________Punong Barangay

F I N A

N C I N G V A W

D E S K

O P E R A T I O N S

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STEP 2:

Submit the ACTIVITY DESIGN to the PUNONGBARANGAY for his/her approval. Onceapproved, the funds are to be released bythe BARANGAY TREASURER and thenreceived by the VAW Desk Officer.

STEP 3: Implement the activity. Ensure participation

of all relevant stakeholders in thecommunity.

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STEP 4:

Collect and record all receipts andsubmit them to the BarangayTreasurer for proper liquidation ofexpenses.

REMINDERYou can also refer tothe PCW-DILG-DBM-NEDA on theLocalization of theMagna Carta of Women

in preparing andimplementing theBarangayGAD Plan and Budget.


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STEP 5:

Prepare an ACTIVITY REPORT to besubmitted to the Punong Barangay.Make a separate file of all Activity Reportsfor reference in preparing AccomplishementReports of the VAW Desk.

FORMAT OF ACTIVITY REPORT

Title of Activity: ____________________

Highlights of the Activity: (What are the important parts ofthe activity?) ________________________________

What is the effect of the activity/program to its audience/par-ticipants/clients? ________________________________

Were their concerns during the activity? Issues raised?

_________________________________

Recommendations: (Notes/suggestions to improve a next orsimilar activity.) _________________________________

Prepared by: ______________VAW Desk Officer

Noted by: _____________Punong Barangay

F I N A

N C I N G V A W

D E S K

O P E R A T I O N S

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e. Recording and ReportingClients Served

Proper recordkeeping and regular reporting by theVAW Desk Officer are important to keep track of VAWincidents and to generate data. The relevant data willhelp in determining and developing needed remedies,effective advocacy programs, and better laws andpolicies addressing VAW.

Recording

In recording VAW cases, theclient and the VAW Desk

Officer have to use logbooks.The VAW desk officer has tothen fill out the VAW DocSintake form to ensure thatthe cases are reflected in thesystem.

The VAW Desk must keep twologbooks. One is to recordcases in violation of RA 9262while the other logbook is forrecording other VAW relatedand cases involving children.

R E C O R D I N G A N D

R E P O R T I N G C L I E N T

S

S E R V E D

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All recordspertaining to casesof violence againstwomen and theirchildren, includingthose in thebarangay, shall be

held condential.- Condentialityclause, Section 44,

RA 9262


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The VAW Docs Intake Form (see Annex A) is completedto get basic informationabout the victim-survivor andthe abuser. It also details theincident and the needs and

services given to her. Allindividual cases should bedocumented and importantinformation from the logbookmust be reflected in this form.

The Referral Form (see Annex B) is used when avictim-survivor is referred to other service

providers for specific assistance. This form shall befilled in by the VAW Desk Officer and endorsed tothe concerned agency.

Lastly, the Feedback Form (see Annex C) is usedto monitor the kind and quality of servicesextended to the victim-survivor. It is given by thereferred agency and enumerates the client’sfeedback on the handling of her case orreferral. This form should be returned to thereferring agency.


Forms and Annexes

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S

S E R V E D

TASKS OF THE VAW DESK OFFICERIN RECORDING CASES

Fill out the forms

Provide the necessary requirement in eachitem

Make sure all required fields are filled out

If information is not written in the logbook it isa must that she be asked about it.

Reporting

Submitting reports is also one of the relevant tasks ofthe Barangay VAW Desk. It is not enough tothoroughly interview the victim-survivor, supply the

necessary information, and document the cases.Stakeholders and policy makers that address VAW mustalso be provided with data gathered by VAW DeskOfficers.

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REMINDER Make sure that the right toconfidentiality ismaintained and to askpermission from the VAWclient before gettinginformation from her.


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Reporting is done

to brief clients andstakeholders onneeded andrelevantinformation. Thequality ofreporting dependson the datagathered by theVAW Desk Officer

and how recordsare kept. Thecompleteness andcorrectness ofreports are crucialfor the VAW DeskOfficer to make theright decisions andinformedassessment of

cases.

How are cases reported?To whom is the information submitted?

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Process of Reporting

REMINDER

Submit a writtenreport,

whether or nota VAW case isdocumented, tothe C/MSWDOand City/

Municipal LocalGovernmentOffice.

on a quarterly basis.


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The key factor to consider when it comes to saferecordkeeping of documents is to make sure thatthe confidentiality of VAW cases and the privacy ofvictim-survivors are upheld, especially when there ismedia coverage of such cases. It is important thatthe VAW Desk has its own storage space, such as asecured filing cabinet, to safeguard all sensitiveinformation. There should also be a system to

protect, preserve, and access these files.



S

S E R V E D

Reports should include specific information suchas numbers related to VAW cases and barangay

demographic information.

Total number of victim-survivors assisted bythe VAW Desk (canbe taken from thecompilation of the

VAW DocS IntakeForm); Total number of cases

documented in thelogbooks for casesviolating RA9262, otherVAW cases, and casesof gender-related

violence againstchildren;

Number of BPOs issued;and

Other servicesprovided

Total barangaypopulation;

Number of malesand females in thebarangay; and

Minor-to-Adult andMale-to-Femaleratio

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Since the VAW Desk Officerdirectly handles VAW casesand deals with victim-survivors, he/she must alsoprepare an advocacy and

information campaign toinform the community about


f. Spreading the Word

VAW. This encourages community members to takeaction to address VAW. With an advocacy andinformation plan in place, it is also important that theVAW Desk Officer possesses good communication skillsand knows how to coordinate advocacy activities inthe community.

Functions of theBarangay VAW Desk

(for Spreading the Word)

1. Develop the

barangay’sgender-responsiveplan in addressinggender-basedviolence, includingsupport services,capacity building andreferral system and

2. Lead advocacies onthe elimination of VAW

in the community.

- JMC 2010-2

Should other offices know thata VAW Desk exists?

Yes, especially those officesmandated to respond to VAW.The VAW Desk

Officer should closelycoordinate with these officesand agencies.Developing good interpersonaland communication skills ishelpful in this regard.

S

P R E A D I N G T H E

W O R D

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Most likely, the community does not know about the VAWDesk. It is the duty of the VAW Desk Officer to spread theinformation around, including the services available topossible clients. By initiating various informationcampaigns, the VAW Desk can educate the public on therights of women and encourage them to report any VAW

incident, be it a personal ordeal or one that isexperienced by relatives or neighbors.


Does the community know that

there is a VAW Desk?

How can advocacy and informationactivities be implemented?

There are many ways to do advocacy and informationactivities. Among them are the production and distribution

of information, education, and communication (IEC)materials and an orientation for other stakeholders withinthe LGUs. The VAW Desk Officer can be a resource personor a speaker during community meetings andassemblies such as Parent-Teachers’ Association’s (PTA)meetings or homeowners’ associations’ assemblies tointroduce the Desk.

The VAW Desk Officer can identify activities to beconducted throughout the year to facilitate advocacywork. An advocacy activity scheduled every month canbe a good start. Important dates such as the InternationalWomen’s Day on March 8 and the 18-day campaignagainst VAW are also good opportunities to mountadvocacy activities. Other offices can be invited to

co-sponsor these activities.

52

2 The International Women’s Month is celebrated globally every March in honor of all women and their contributions to soci-

ety. March 8 was proclaimed by former President Corazon Aquino as National Women’s Day through RA 6949. The day high-

lights women-related events and activities such as awareness campaigns and discussions on various gender-related issues.

3 The 18 -day VAW campaign calls for the elimination of all forms of violence against women. Elsewhere in the world, it is

celebrated for 16 days, from November 25 to December 10. In the Philippines, the campaign is extended to 18 days to include

December 12, which is the Anti-Trafcking in Persons Day. This was made possible by Presidential Proclamation 1172 issued

in 2006.

2

3


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Are there published materials

that can help in our advocacy?

Yes. National and localgovernment agencies andNGOs have developedseveral materials addressingVAW.

Books containing laws, policies and mandates on VAW

S


W O R D

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A reference guide onhow to create andmanage a referralsystem to properlyintegrate andcoordinatecommunity responsesto VAW.

A handyreference aboutthe nature, impact,reasons ofhappening andmany responsesand course ofactionsregarding VAW. It is

for agenciesdirectly involved inaddressing theproblem.

It is for the use ofbarangay officialsdealing with VAWcases. It providesanswers to a list ofcommonly askedquestionsregarding the lawand how to

implement it.


A compilation of assessment toolsevaluating the many services

provided by various agencies andinstitutions addressing VAW.

Presents the 2001statistics on the prevalenceof violence against womenand children based on datagathered from administrativein-take forms used by variousgovernment andnon-government agencies inhandling cases of VAWC.

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There are numerous local and international publications that givefurther insights and discuss various concerns on VAW. Among themare Ang Batas Laban sa Panggagahasa (The Law Against Rape);Anti-trafficking: Laws, Rules and Local Instruments; Guidelines forGender-based Violence Interventions in Humanitarian Setting; Vio-lence Against Women; and Kalagayan at Karapatan ngKababaihan (The Conditions and Rights of Women CEDAW Primer).

S


W O R D

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Aside from using reference materials, how

can women be informed of their rights?

There are many ways to do this.Here are the top four advocacyand information campaigns thatcan be done in the

barangays:

1. Organize Pulong Barangay inpartnership with othergovernment units, NGOs,and the academe.

2. Maximize the use of local media such as bulletinboards, film viewings about VAW, or any GAD-relatedissues and radio discussions on VAW.

3. Network with schools, women’s organizations, and otherstakeholders in the community.

4. Maximize local or community events.

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REMINDERS

Publication materials can either beaccessed through the websites ofagencies and organizations or can bepersonally requested from them;

Be ready with and have sufficient copiesof the primer on BPO, VAW informationkits, anti-VAW manuals, and other VAW-related IEC materials for distribution.


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g. Monitoring and EvaluatingVAW Desk Services

Data on VAW collected, monitored and evaluatedat the barangay level are the building blocks of thenational database on VAW. Togenerate this, due diligence must be applied by VAWDesk Officers in recording information. They must alsoknow enough of the situation on the ground so theycan interpret the realities behind the numbersreflected in the various forms and logbooks.Policymakers, whether at the level of the LGU or thenational government, rely heavily on these data andinformation to draft plans, implement programs, andallocate resources for VAW interventions.

How are cases monitored?

Filling-in the appropriate information in the intake formis central in monitoring VAW cases. This will serve asthe basis for identifying the right remedies to addressthem. It is also important to observe and implementthe two levels of monitoring VAW cases.

M O N I T O R I N G A

N D

E V L U A T I N G V A

W

D E S K S E R V I C E S

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TWO LEVELS OF MONITORINGVAW CASES

MONITORINGINDIVIDUAL CASES

Duties of the VAW

Desk Officer 1. Attend case

conferences calledby the social workerto check whether theremedies andservices needed by

the victim-survivorhave been delivered. 2. If security permits,

the VAW Desk Officermay also jointhe social worker inconducting homevisits to assess the

progress or conditionof the client.

CASES AT THEBARANGAY LEVEL

Duties of the VAW

Desk Officer 1. Maintain a data base of

all VAW cases reportedin the barangay.

2. Take particular note ofthe profiles of casessuch as the following:

• rape; • acts oflasciviousness;

• trafficking ofwomen and girl-children;

• abuses ofwomen by their

intimate partners and • other forms of

VAW. 3. Proper gathering

and recordkeeping ofdata base of theprofiles and needs of

the reported VAWvictims in thebarangay.


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How is an evaluation conducted?

Recorded data that emerged from regular monitoringof cases is used to evaluate the performance of theVAW Desk, especially with regard to the provision ofservices to VAW clients.The barangay should take note of the elements thatmake up a functioning VAW Desk by completing an

assessment tool. The Assessment Tool for VAW-RelatedServices in the Barangays found in the PerformanceStandards and Assessment Tools for Services

Addressing VAW in the Philippines is a guided checklistespecially made by the PCW.

The barangay should take note of the followingparameters in conducting the evaluation:


N D


W


Physical facilities. Whatfacilities have been providedby the barangay? If necessaryfacilities have not yet been

provided, when will this be done? Personnel Qualifications. What

are the capabilities andcompetencies of the VAWDesk Officer? What are thepossible training programsthey should attend?

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Provision of Services. What arethe services provided by thebarangay? How many clientsexperience sexual, physical,economic and psychologicalabuse, respectively?

Access to Information andServices. What is the availabiityof the VAW personnel andservices provided by thebarangay? This can bevalidated with the scheduleof VAW Desk personnelassignments. Is there a list of

available literature and IECmaterials that can bedistributed to victim-survivorsand the community?

Number of GAD relatedactivities in the barangay.Does the barangay holdactivities which areGAD-focused? What are they?What is the budget for eachactivity?

The barangay or the third party evaluator can also use anassessment tool that they themselves developed.

The operation of the VAW Desk should be regularlymonitored and evaluated. It is ideal that the officersshould be able to keep track of its progress and identifyconcerns affecting it. This will be helpful in improving theoperators of the VAW Desk.

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N D


W


Who are the evaluators? How often

should the evaluation be done? There are two levels of evaluating the performance ofthe VAW Desk.

TWO LEVELS OF EVALUATINGVAW DESK PERFORMANCE

Barangay Officials

TOOL:

The Assessment Toolfor VAW-RelatedServices in theBarangays

FREQUENCY: Preferably done

annually

LGU office in-charge ofGAD affairs and, if

possible, LCAT-VAWCand PCW

representatives

TOOL:

The Assessment Toolfor VAW-RelatedServices of Cities and

Municipalities and TheAssessment Tool forVAW-Related Servicesof Provinces andHighly UrbanizedCities

FREQUENCY:

Can be done everytwo years

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Annexes

ANNEX A: VAW DOCS INTAKE FORM

ANNEX B: REFERRAL FORM

ANNEX C: FEEDBACK FORM

ANNEX D: BPO APPLICATION FORM

ANNEX D: DIRECTORY FORM

ANNEX F: LIST OF CONTENTS OF A FIRST AID KIT

ANNEX G: FLOWCHART ON THE ISSUANCE AND

ENFORCEMENT OF BPO

ANNEX H: MONTHLY REPORT FORM

ANNEX I: TEXT OF THE PERFORMANCE STANDARDSAND ASSESSMENT TOOLS FOR SERVICESADDRESSING VAW IN THE

PHILIPPINES

ANNEX J: FLOWCHART IN HANDLINGVAWC CASES

ANNEX K: JOINT MEMORANDUM CIRCULARNO. 2010-2

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A N N E X E S


ANNEX A

NATIONAL VIOLENCE AGAINST WOMEN (NVAW) DOCUMENTATIONSYSTEM (intake Form)


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ANNEX B

REFERRAL FORM

Case No. ____________ Date of Referral ____________________

To: ______________________________________________________________________

Address __________________________________________________________________

Contact Person ____________________________________________________________

Name of Client ____________________________________________________________

Age ______ Sex _______ Address _____________________________________________

Name of Family/Guardian______________________________ Contact No._____________

Address___________________________________________________________________

Reason/s for Referral _______________________________________________________

Specic Service/s Requested _________________________________________________

Please refer to aached report/ intake form/case summary for more informaon.

Feedback requested and send to Referring Party/Agency:

__________________________________________________________________________

Address __________________________________________________________________

Cell Phone No. __________________________ Landline No. _______________________

Email address: __________________________ Fax No. ___________________________

Contact Person ____________________________________________________________Referred by:

____________________________________ ___________________________

Signature over Printed Name Designaon

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A N N E X E S


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F E E D B A C K F O R M

C a s e N o ._______

D a t e___________________

_____________

N a m e o f C l i e n t :

A g e :

S e x :

A d d r e s s :

D a t e r e f e r r

e d :

R e f e r r e d t o :

S e r v i c e / s

r e q u e s t e d

S e r v i c e / s

p r o v i d e d

N a m e s

o f

s e r v

i c e

p r o v i d

e r / s

a

n

d

d e s i g n a

t o n

I n c l u s i v e d a t e s o f p r o v i s i o n

O

t

h

e

r

p e r t i n e n

t

i n f o r m

a t i o

n

s u c h

a s

p r o b l e m

/ s

e n c o u n t e r e d

C l i e n t ’ s

s a t s f a c t o n

f e e d b a c k

(

O

n

l y

f o r

c a s e

m a n a g e r s )

I n i t a l

U p d a t e

68

ANNEX C

FEEDBACK FORM


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ANNEX D

BPO APPLICATION FORM

Republic of the Philippines

Province of __________

City/Municipality __________

Barangay __________

APPLICATION FOR BARANGAY PROTECTION ORDER

1. NAME OF APPLICANT: ____________________ DATE OF BIRTH: ________

ADDRESS: ___________________________ TEL. NO.: _______

RELATIONSHIP TO VICTIM/S: ____________________ OCCUPATION: _____________

2. NAME OF VICTIM/S: _______________________ DATE/S OF BIRTH: ________

ADDRESS: ____________________________ TEL. NO.: ______

OCCUPATION/SOURCE OF INCOME: ____________________

CIVIL STATUS: __ Single __ Married __ Widow __ Separated __ LegallySeparated

3. NAME/S OF CHILDREN: DATE/S OF BIRTH: SEX:

___________________ _______________ ___

___________________ _______________ ___

OTHER CHILDREN UNDER HER CARE: DATE/S OF BIRTH: SEX:

______________________________ _______________ ___

______________________________ _______________ ___

______________________________ _______________ ___

______________________________ _______________ ___

A N N E X E S

4. NAME OF RESPONDENT: ___________________________ DATE OF BIRTH: ________

ADDRESS: _____________________________ TEL. NO.: ______

SEX: ___ OCCUPATION/SOURCE OF INCOME: ________________

CIVIL STATUS: __ Single __ Married __ Widow/er __ Separated __ Legally Separated

5. RELATIONSHIP OF VICTIM TO RESPONDENT:

__ Wife __ Former Wife __ Live-in Relaonship

__ Dang Relaonship __ Sexual Relaonship

6. ACTS COMPLAINED OF: __ Threats __ Physical Injuries

DESCRIPTION:________________________________________________

___________________________________________________________

7. DATE/S OF COMMISSION: ______________________

8. PLACE/S OF COMMISSION: _____________________

9. If applicant is not the vicm, state the circumstances of consent:

_____________________________________________________

_____________________________________________________

_____________________________________________________

______________________________________

Applicant Date

Signature Over Printed Name

VERIFICATION OF THE PUNONG BARANGAY

I cerfy that the applicant for BPO who personally appeared before me is a bonade

resident of this barangay and is the same person who supplied all the above informaon and at-

test to the correctness of said informaon.

_______________________

Punong Barangay

Signature over Printed Name

Date Issued:

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ANNEX E

DIRECTORY FORM

Instrucons This form should be completed by the Coordinaong Agency,Referring Agency and the Receiving Agency which serves as areference before referrals are made. Part I is a list of agenciesand individuals providing services for easy reference while PartII gives the details of these agencies and individuals as to theireligibility requirements, specic services and other informaonabout them. Informaon must be updated periodically to includenew partners in the referral network.

Part I. Agencies and individuals classifed in accordance with the services they provide:

A. PROTECTION Services

ADDRESS CONTACT

PERSON

CONTACT

NUMBER

1.

2.

3.

B. LEGAL ASSISTANCE

ADDRESS CONTACT

PERSON

CONTACT

NUMBER

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71

A. PSYCHO-SOCIAL SERVICES

ORGANIZATION ADDRESS CONTACT

PERSON

CONTACT

NUMBER

B. MEDICAL SERVICES


PERSON

CONTACT

NUMBER

C. MEDICO-LEGAL SERVICES


PERSON

CONTACT

NUMBER

D. LIVELIHOOD AND EMPLOYMENT ASSISTANCE


PERSON

CONTACT

NUMBER

A. OTHER INSTITUTIONS


PERSON

CONTACT

NUMBER


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ANNEX F

LIST OF CONTENTS OF A FIRST AID KIT ACFAS MINIMUM RECOMMENDED FAMILY KIT CONTENTS

Additional items may be added to personalize or customize this kit.

Family First Aid Kit Content Suggested Use

Absorbent Compress 5x9 dressing Cover and protect open wounds

Adhesive Bandages (Assorted Sizes) Cover and protect open wounds

Adhesive Tape (cloth) 1” To secure bandages or splints Antibiotic Ointment packets (approx 1 g) Anti-infection

Antiseptic wipe Packets Wound cleaning/germ killer

Aspirin (Chewable) 81 mg For symptoms of a heart attack**

Blanket (Space Blanket) Maintain body temperature for shock

CPR Breathing Barrier (w/one-way valve) Protection during rescue breathing orCPR

Instant Cold Compress To control swelling

Gloves (large), disposable, non-latex Prevent body uid contact

Hydrocortisone Ointment Packets (approx 1 g) External rash treatment

Scissors Cut tape, cloth,or bandages

Roller Bandage 3” (individually wrapped) Secure wound dressing in place

Roller Bandage 4” (individually wrapped) Secure wound dressing in place

Sterile Gauze Pad 3x3 To control external bleeding

Sterile Gauze Pad 4x4 To control external bleeding

Thermometer, Oral (Non-Mercury/Non-Glass) Take temperature orally

Triangular Bandage Sling or binder/splinting

Tweezers Remove splinters or ticks

First Aid Instruction booklet Self explanatory

*ACFAS is the American National Red Cross Advisory Council on First Aid and Safety

Note: Remember to include prescription drugs in a Disaster Supplies Kit. Because thestorage requirements of prescription drugs vary, some may have to be added to the kitat the last minute. You may want to pin or tape a note to the outside of your kit containerreminding you to take along prescription drugs if you have to evacuate.

Source: hp://www.redcross.org/images/pdfs/code/First_Aid_Kit_Contents.pdf

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guidelines to fight violence against women

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