guidelines for travel agencies
TRANSCRIPT
Electronic Miscellaneous Document
SV EMD Distribution Policy
Guidelines for Travel Agencies
March 2013
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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INDEX
WHAT IS AN EMD? ........................................................................................................ 4
What is the difference between an Associated versus a Standalone EMD? ..................... 4 How to Create Chargeable Services in the PNR Depending on the EMD Type ................. 4 What are RFICs/RFISCs? ........................................................................................ 5 How RFICs/RFISCs are used in the EMD TSM ............................................................ 5 What is the EMD Coupon Structure? ........................................................................ 5 When to use an SVC Segment ................................................................................ 6 When to use an SSR Element ................................................................................. 6 Travel Agencies not yet using EMD .......................................................................... 6
Penalty Fee (PENF) ....................................................................................................... 7
A. Service description and purpose .................................................................................. 7
B. detailed EMD flow ...................................................................................................... 7
1/ Initial PNR ........................................................................................................ 7 2/ Booking ........................................................................................................... 7 3/ Pricing ............................................................................................................. 8 4/ Issuance .......................................................................................................... 8 5/ EMD display (EWD) ........................................................................................... 9 6/ Other ............................................................................................................... 9
Sundry Charges (SUND) ............................................................................................. 10
A. Service description and purpose ................................................................................ 10
B. detailed EMD flow .................................................................................................... 10
1/ Initial PNR ...................................................................................................... 10 2/ Booking ......................................................................................................... 10 3/ Pricing ........................................................................................................... 11 4/ Issuance ........................................................................................................ 11 5/ EMD display (EWD) ......................................................................................... 12
No-Show Penalty (NSHW) .......................................................................................... 13
A. Service description and purpose ................................................................................ 13
B. detailed EMD flow .................................................................................................... 13
1/ Initial PNR ...................................................................................................... 13 2/ Booking ......................................................................................................... 13 3/ Pricing ........................................................................................................... 13 4/ Issuance ........................................................................................................ 14 5/ EMD display (EWD) ......................................................................................... 14 6/ Other ............................................................................................................. 15 For suspended coupons, the travel agent must issue an EMD to collect the no-show
penalty as per the SV fare rules and then email the PNR, e-Ticket and EMD details to SV
(email address for Saudi Arabia is: [email protected]) to get the coupon
unsuspended. ..................................................................................................... 15
EMD SALES CANCELLATION (VOID) ............................................................................ 16
EMD REFUND .............................................................................................................. 17
EMD EXCHANGE (REISSUE) ........................................................................................ 18
List of EMD entries ..................................................................................................... 19
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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WHAT IS AN EMD?
EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the
usage of charges, for example excess baggage charges, change fees and a residual value. The
EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual
miscellaneous documents and IATA VMPDs by end 2013.
Please keep in mind that EMD is basically an empty (but secure) shell that has to be
priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary
Services solution or with Amadeus Ticket Changer. These solutions are not included in the
IATA EMD solution and are sold independently of EMD. This document deals therefore with
EMD only.
What is the difference between an Associated versus a Standalone EMD?
There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)
that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.
Here are the main characteristics:
Standalone EMD (EMDS) Associated EMD (EMDA)
A standalone EMD is issued for a
residual value or the collection of
miscellaneous charges that are not
lifted with an e-ticket coupon. For
example group deposits and
change fees.
The standalone EMD can consist of
a single or multiple value coupons
depending on airline background
settings.
It can be issued in connection with
individual e-ticket coupons or an
e-ticket.
It can be linked with an e-ticket for
reference.
It can be consumed at issuance or
used at different stages.
It has no interaction with the
airline systems (reservation
systems and DCSs).
An associated EMD is issued for the
collection of miscellaneous charges and
excess baggage charges that are lifted
(considered used) at the same time as
the e-ticket coupon. For example, sports
equipment and excess baggage.
The associated EMD can consist of a
single or multiple value coupons that are
directly linked to individual flight coupons.
Each EMD coupon that is associated to an
e-ticket is referenced in the e-ticket
record with the corresponding e-ticket
coupon.
The carrier and the routing of the EMDA
and the e-ticket coupons must match.
An EMDA can be automatically or
manually associated or disassociated.
Only airline agents can manually
associate and disassociate EMDAs.
The EMDA's final usage depends on the e-
ticket coupon it is associated to, providing
it does not become disassociated.
How to Create Chargeable Services in the PNR Depending on the EMD Type
To create a chargeable service or fee for which you want to issue an EMD, you can either enter
a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight
segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a
flight segment (EMDS).
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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What are RFICs/RFISCs?
An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group
of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can
have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters
(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO
recommendations do exist.
How RFICs/RFISCs are used in the EMD TSM
When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing
record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.
All services contained in an EMD belong to the same reason for issuance.
An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD
coupon is based on the RFISC.
An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary
segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is
created.
On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for
issuance sub codes (RFISC).
If the RFIC is the same, on same EMD there can be different RFISCs:
EMD:
Coupon Service
code
RFIC RFISC
OULHEL PETC C 0BT
HELSTO PETC C 0BT
STOHEL AVIH C 0BS
HELOUL AVIH C 0BS
Note that one EMD cannot contain services created from SVC and SSR elements.
If in addition to services above passenger has XBAG STOHEL & HELOUL, that would have to
be issued on separate EMD because there can only be one service/flight
segment on same EMD.
What is the EMD Coupon Structure?
An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD
number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to
four document numbers).
The EMD coupon status indicates the current usage of the service or fee. When an EMD is
associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are
partly synchronized (intermediate statuses do not come over from e-ticket to EMD).
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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When to use an SVC Segment
For standalone services that do not need to be associated to a flight segment, you enter an
auxiliary segment in the PNR.
This type of auxiliary service segment must be entered with an HK action code (confirmed)
and it can be associated to one passenger only.
The system creates a service segment (SVC) that is not sent to the airline system and not
transmitted to the airline's Departure Control System (DCS). This means that it is not taken
into account for reservation or booking purposes by the airline.
When to use an SSR Element
If you want to book a special service that is associated to a flight segment, excess baggage
or sports equipment, for example, you can use a Special Service Request (SSR) element.
Service must be confirmed before EMD can be issued based on SSR element.
When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is
automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help
Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.
Travel Agencies not yet using EMD
Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but
they are not able to display EMD. At the end of the FA element agent can see from which
element the EMD has been created and that gives the hint of what EMD has been issued for.
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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Penalty Fee (PENF)
A. Service description and purpose
To collect the revalidation and reissue penalty fee for SV fares. The applicable penalty fee (if
any) for rebooking/class change/rerouting/no-show will be calculated as per the SV fare rules.
B. detailed EMD flow
1/ Initial PNR
2/ Booking
- Create SVC segment for Penalty Fee
>IU SV HK1 PENF
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3/ Pricing
- Create TSM-P manually
>TMC/VSV
- Update TSM-P with the Penalty Fee, Ticket number & Form of Payment
>TMI/CV-100/FASAR 100 Advice the coupon Value
>TMI/IC-TKT0652295459205 E1 Advice the Ticket & coupon Number
>TMI/FP-CASH Advice The form of payment
4/ Issuance
- Print EMD
> TTM/RT
EMD status will shows as Flown at issuance time
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5/ EMD display (EWD)
>EWD/L10
6/ Other
Saudi Arabian Airlines currently allows travel agencies in Saudi Arabia to revalidate SV tickets
issued by them for departure date/time and flight number changes and monitors all ticket
revalidations performed by them. Any misuse of this facility will be subject to an ADM issued to
the travel agency for the collection of any applicable fee, fare difference, a penalty for misuse
or all of the above. Additionally, depending on the type and scope of misuse, the travel agency
might be subject to revoking their SV ticketing authority and/or access to the SV inventory.
- For departure date and/or time changes (rebooking), the travel agency would only need
to revalidate the ticket.
- For class and routing changes, the travel agency would need to:
Reissue the original ticket when the new ticket has a higher fare than the original
ticket.
Refund the original ticket when the new ticket has a lower fare than the original
ticket and there is a residual value to the customer, collect the applicable refund
fee as per the SV fare rules and issue a new ticket instead.
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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Sundry Charges (SUND)
A. Service description and purpose
To collect the reissue penalty fee for IATA fares.
B. detailed EMD flow
1/ Initial PNR
--- TST RLR ---
RP/JEDSV0008/JEDSV0008 AB/SU 6FEB13/1051Z 6OH68Q
1.SALEH/AHMED MR
2 SV1056 Y 10APR 3 JEDRUH HK1 S 0100 0235 *1A/E*
3 AP M
4 TK OK06FEB/JEDSV0008//ETSV
5 FA PAX 065-2400326517/ETSV/SAR280.00/06FEB13/JEDSV0008/71493
951/S2
6 FB PAX 0600000005 TTP/RT OK ETICKET WELL ISSUED/S2
7 FE PAX TKT NVA 6M FROM TRVL DATE/S2
8 FP CASH
9 FV PAX SV/S2
--- TST RLR ---
RP/JEDSV0008/JEDSV0008 AB/SU 6FEB13/1110Z 6OH68Q
1.SALEH/AHMED MR
2 SV1114 Y 20APR 6 JEDDMM HK1 S 1100 1305 *1A/E*
3 AP M
4 TK OK06FEB/JEDSV0008
5 OPW JEDSV0008-05FEB:1500/1C7/SV REQUIRES TICKET ON OR BEFORE
08FEB:1400/S2
6 OPC JEDSV0008-08FEB:1500/1C8/SV CANCELLATION DUE TO NO
TICKET/S2
7 FE PAX TKT NVA 6M FROM TRVL DATE/S2
8 FO 065-2400326517JED06FEB13/71493951/065-24003265171E1
9 FP PAX O/CASH+/CASH/S2
10 FV PAX SV/S2
2/ Booking
- Create SVC segment for Sundry Charge
>IU SV HK1 SUND JEDDMM /P1
--- TST TSM RLR ---
RP/JEDSV0008/JEDSV0008 AB/SU 6FEB13/1110Z 6OH68Q
RF P
1.SALEH/AHMED MR
2 SV1114 Y 20APR 6 JEDDMM HK1 S 1100 1305 *1A/E*
3 SVC SV HK1 SUND JEDDMM
4 AP M
5 TK OK06FEB/JEDSV0008
6 OPW JEDSV0008-05FEB:1500/1C7/SV REQUIRES TICKET ON OR BEFORE
08FEB:1400/S2
7 OPC JEDSV0008-08FEB:1500/1C8/SV CANCELLATION DUE TO NO
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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TICKET/S2
8 FE PAX TKT NVA 6M FROM TRVL DATE/S2
9 FO 065-2400326517JED06FEB13/71493951/065-24003265171E1
10 FP PAX O/CASH+/CASH/S2
11 FV PAX SV/S2
3/ Pricing
- Create TSM-P manually
>TMC/VSV
TSM 3 TYPE P JEDSV0008 AB/06FEB 11 EMD-S CARR SV
1.SALEH/AHMED MR
RFIC-D/M FINANCIAL IMPACT
1. RFISC-SND SUNDRY CHARGES L 3
OPERATING CC-SV ORIGIN-JED DEST-DMM
NON REFUNDABLE
NON EXCHANGEABLE
CONSUMED AT ISSUANCE
ADD INF/RKS:
- Update TSM-P with the Sundry Charge, Ticket number & Form of Payment
>TMI/CV-50/FASAR 50 Advice the coupon Value
>TMI/IC-TKT0652400326517 E1 Advice the Ticket & coupon Number
>TMI/FP-CASH Advice The form of payment
TSM 3 TYPE P JEDSV0008 AB/06FEB 11 EMD-S CARR SV
1.SALEH/AHMED MR
RFIC-D/M FINANCIAL IMPACT
1. RFISC-SND SUNDRY CHARGES L 3
OPERATING CC-SV CPN VALUE-50.00 ORIGIN-JED DEST-DMM
NON REFUNDABLE
NON EXCHANGEABLE
CONSUMED AT ISSUANCE
ADD INF/RKS:
FARE F SAR 50.00
EXCH VAL SAR 50.00
TOTAL SAR 50.00
FP CASH
4/ Issuance
- Print EMD
> TTP/TTM/RT
Note: EMD status will be shown as Flown at issuance time
--- TST TSM RLR ---
RP/JEDSV0008/JEDSV0008 AB/SU 6FEB13/1126Z 6OH68Q
1.SALEH/AHMED MR
2 SV1114 Y 20APR 6 JEDDMM HK1 S 1100 1305 *1A/E*
3 SVC SV HK1 SUND JEDDMM
4 AP M
5 TK OK06FEB/JEDSV0008//ETSV
6 FA PAX 065-2400326518/ETSV/SAR95.00/06FEB13/JEDSV0008/714939
51/S2
7 FA PAX 065-8201045007/DTSV/SAR50.00/06FEB13/JEDSV0008/714939
51/S3
8 FB PAX 0600000006 TTP/TTM/RT OK ETICKET/EMD WELL ISSUED/S2
9 FB PAX 0600000006 TTP/TTM/RT OK ETICKET/EMD WELL ISSUED/S3
10 FE PAX TKT NVA 6M FROM TRVL DATE/S2
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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11 FO 065-2400326517JED06FEB13/71493951/065-24003265171E1
12 FP PAX O/CASH+/CASH/S2
13 FV PAX SV/S2
5/ EMD display (EWD)
>EWD/L7
EMD-0658201045007 TYPE-S SYS-1A LOC-6OH68Q
INT- FCI-1 1 POI-JED DOI-06FEB13 IOI-71493951
PAX- SALEH/AHMED MR ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-SND SV JEDDMM S-F SAC- 065LG1F5KEADR VALUE-50.00
DESCRIPTION-SUNDRY CHARGES
NON-REFUNDABLE
NON-EXCHANGEABLE
CONSUMED AT ISSUANCE
PRESENT TO-
PRESENT AT-
ICW-0652400326517C1
SERVICE REMARKS-
FARE F SAR 50.00
EXCH VAL SAR 50.00 RFND VAL
TAX-
TOTAL SAR 50.00
/FC
FP CASH
FOID-
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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No-Show Penalty (NSHW)
A. Service description and purpose
To collect the no-show penalty fee for suspended coupons.
Note: Routing information (origin and destination) is mandatory for the NSHW EMD.
B. detailed EMD flow
1/ Initial PNR
2/ Booking
- Create SVC segment for No-Show
>IU SV HK1 NSHW JEDRUH
3/ Pricing
- Create TSM-P manually
>TMC/VSV
- Update TSM-P with the No-Show Fee, Ticket number & Form of Payment
>TMI/CV-55/FASAR 55 Advice the coupon Value
>TMI/IC-TKT0651111222333 E1 Advice the Ticket & coupon Number
>TMI/FP-CASH Advice The form of payment
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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4/ Issuance
- Print EMD
> TTM/RT
Note: EMD status will show as Flown at issuance time
5/ EMD display (EWD)
>EWD/L5
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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6/ Other
For suspended coupons, the travel agent must issue an EMD to collect the no-show penalty as
per the SV fare rules and then email the PNR, e-Ticket and EMD details to SV (email address
for Saudi Arabia is: [email protected]) to get the coupon unsuspended.
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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EMD SALES CANCELLATION (VOID)
When EMD is issued on SV for one of the above services, the status of the EMD will
automatically be changed to Flown. SV does not allow void transactions on any of the EMD
services listed above.
When the EMD was issued manually and there was a miscalculation or feeding error of the
document value by the Travel Service Provider, the following needs to be done:
- If the value of the document that was issued was lower than the value that had to be
collected, please issue another EMD for the difference amount.
- If the value of the document that was issued was higher than the value that had to be
collected, please issue a new EMD with the proper value and raise a request to the SV
Finance department to receive an ACM for the old EMD.
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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EMD REFUND
SV does not allow refund of any of the above EMD services. An EMD issued for any of the
above services will automatically be marked as No-Refundable.
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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EMD EXCHANGE (REISSUE)
SV does not allow exchange of any of the above EMD services. An EMD issued for any one of
the above services will automatically be marked as No-Exchangeable.
SV EMD distribution guidelines - Amadeus template proposal for Airlines
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List of EMD entries
IU SVC creation
SR SSR creation
EGVD/CXX Display available EMD airlines in XX country
EGCD/VYY Display available countries for an airline
EGSD/VYY Display list of EMD services offered by an
Airline and details for each of them
TMC/VYY Manual creation of TSM-P, V= validating
carrier – YY = Airline Code
TMI TSM-P update
TQM TSM-P display
TMX Delete TSM-P
TMF Remove change flag
TMH Display history
TTM EMD issuance
EWD EMD display
EWH EMD history display
TRF EMD refund
TRFU EMD refund update
TRFP Refund validation
TRFIG Cancellation of refund process
TRDC Cancellation, voiding
EMR EMD reprint