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Guide to Gateshead Council2016 - 2017

IN UNITY, PROGRESS

Management Structure of Council Groups and Services

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Contents

Page

Management Arrangements ........................................................................ 3-4

Office of the Chief Executive ......................................................................... 5-8

Corporate Resources ......................................................................................... 9-12

Corporate Services and Governance .......................................................... 13-18

Care, Wellbeing and Learning ....................................................................... 19-30

Communities and Environment ................................................................... 31-40

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Guide to Gateshead Council

Management ArrangementsThe management structure of Gateshead Council and the services that make up this structure are outlined in this document.

The council’s services are delivered through the service groups below:

• Office of the Chief Executive

• Corporate Resources

• Corporate Services and Governance

• Care, Wellbeing and Learning

• Communities and Environment

Within each of the groups are a number of services, each run by a Service Director who takes responsibility for the management of employees.

The Management StructureThe Council’s senior management comprises of the following:

Mike Barker Acting Chief Executive

Darren Collins Strategic Director Corporate Resources

Mike Barker Strategic Director Corporate Services and Governance

Sheila Lock Interim Strategic Director Care, Wellbeing and Learning

Paul Dowling Strategic Director Communities and Environment

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Management ArrangementsThe Chief Executive leads and has authority over all employees and is responsible for:

• Providing strategic advice and arranging other advice to the council, Cabinet and all other council bodies.

• The strategic management of the local authority providing advice and support to elected members.

• Developing and maintaining key relationships with strategic partners and other agencies and bodies.

A small team of staff directly support the Chief Executive.

Kathryn BoltonSecretary to the Chief Executive 433 2052

Yvonne Hands Secretary

Iain Burns Executive Assistant to the Chief Executive 433 2184

Mike BarkerActing Chief Executive 433 2050

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The following service areas form the newly established Office of the Chief Executive, reporting to Mike Barker:

• Policy, Performance and Communications

• Change Programme

Office of the Chief Executive

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Background The Policy, Performance and Communications Service provides support to Cabinet, ward councillors, the Chief Executive, Strategy Group and service areas in delivering the council’s priorities, taking forward Vision 2030 and the Council Plan.

This service area covers:• Strategic policy and planning framework• Corporate research and intelligence framework• Corporate performance management framework• Corporate digital and online framework

(including website)• Corporate communications framework• Corporate customer strategy

Key activities include:• Developing and supporting delivery of key

strategic plans, predominantly the Council Plan.

• Supporting corporate policy development and contributing to the national policy debates.

• Use robust data and information to form current and future policy

• Managing the Geographical Information System (GIS) and updating the ordnance survey map base and system for use across council.

• Managing the corporate Local Land and Property Gazetteer to ensure accurate information is used in support of other council systems.

• Develop corporate approaches to lead and influence change and deliver positive impact across the whole of the council.

• Lead in developing the council’s relationship with external partners, specifically the Gateshead Strategic Partnership, developing and managing the delivery of Vision 2030.

• Leading and developing the council’s digital and web activity, including contributing to overall channel shift priorities.

• Shaping opinion and behaviours through effective media and stakeholder communication and social marketing.

• Developing a sustainable council-wide customer strategy, that includes consultation and customer insight.

• Developing an internal communications and engagement framework.

• Helping groups and services to identify opportunities for significant change in the services that the council provides and how they are delivered to secure the best outcomes for Gateshead residents.

• Working with groups and services to ensure the efficiency, sustainability and continued value for money of council services.

• Looking at how the council operates and at how to get the best out of employees.

Policy, Performance and Communications

Marisa JoblingService Director 433 2099


Who to contactPolicy and Communications - Research and Intelligence David Shimmin 433 2811

Policy and Communications Elaine Barclay 433 3544

Policy and Improvement Jane Bench 433 2058

Policy and Improvement Rachel Mason 433 2069

Web and Digital Manager Roger Abbott 433 2188

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BackgroundThe Change Programme has been set up to help services identify opportunities to positively drive the council towards organisational transformation needed in order to remain fit-for-purpose as a modern public sector organisation, which is successful and sustainable. The programme is rooted in a five year timespan in order to create an approach which balances short-term imperatives (particularly in terms of securing a balanced budget) with longer term opportunities, e.g. increasing income from economic growth initiatives and trading, re-engineering Social Care, etc. This dovetails with the timeframe of the Council Plan.

The programme aims to deliver new models of delivery as set out in the Council Plan. It should help services and partners secure a transition from the current ‘as is’ state to the desired ‘to be’ state. As the approach gets traction it will become increasingly important to understand the implications of the current savings and their impact on sustainability. This is to ensure that a consistent and coherent approach is adopted where savings are deliverable in the short-term but may have implications for the medium term which are either unknown or unclear.

The Change Programme is made up of four key workstreams. Each workstream covers a range of projects which are critical to delivery of the changes needed. The work streams are:

PeopleThis workstream is about how we can best manage residents’ needs, especially in terms of health and wellbeing. This work recognises the challenges associated with a changing population with rising expectations. It seeks to ensure we support and protect the most vulnerable but also help people to help themselves, both to maximise independence as well as help each other within communities.

PlaceThis workstream focuses on delivery of a Gateshead that is prosperous, with high quality jobs and homes where communities take pride in the place and make sure it is a safe, attractive and welcoming place to be, to live, work and play.

Trading and CommercialisationThis work stream looks at how we increase opportunities to sell more or different services to bring in additional money.

Ways of WorkingThis work stream is intended to make sure the right conditions are in place for the organisation to flourish, despite the difficulty with funding. The work is intended to develop a culture and environment that will deliver better outcomes, through development of the right skills and behaviours, ensuring that we have the right people in the right place doing the right thing with the best possible tools and support.

Change Programme

Julia VeallChange Programme Lead433 2769


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Who to contact

Programme Delivery Manager People work stream Luke Mitchell 433 2923

Programme Delivery Manager Place work stream Kate Bond 433 3578

Project Manager Trading and Commercialisation workstream Martyn Cockram 433 2828

Programme Delivery Manager for Ways of Working workstream Geraldine Smith 433 3953

The Change Programme TeamThe Change Programme Team is a temporary resource (currently until March 2018), supporting the whole council to deliver the changes described in the workstreams, especially to help colleagues identify, develop and implement new ways of delivering services which are efficient, effective and sustainable. The overall aim is to improve outcomes, whilst recognising that the resources at the council’s disposal are reducing. The Change Programme is a whole approach, recognising that whilst opportunities to achieve transformational change may be variable, there needs to be equal effort across the council to achieve the best possible result. The intention is to make every effort to increase income and protect or increase job opportunities.

Key activities include:

• Provide programme and project management support to drive understanding of the opportunities and choices to effect transformational change which are beneficial to residents, service users and the council.

• Work with colleagues across the council and Elected Members to understand, assess and devise new ways of delivering services which seek to protect or improve outcomes for Gateshead residents.

• Support services by exploring, analysing and implementing new ways to bring in more income.

• Provide expertise in business analysis to improve processes, reduce bureaucracy and improve outcomes by diverting resources.

• Engage and communicate with stakeholders around the Change Programme and encourage involvement.

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In addition to providing comprehensive financial advice and support to all council functions, the Strategic Director, Corporate Resources is responsible for the effective planning and development of strategies for the application of the council’s financial and technology resources. Other responsibilities include: customer, and benefits services, financial and employee management systems, and IT services and infrastructure.

This group contains the following service areas:

• Corporate Finance

• Customer and Financial Services

• ICT Services

Corporate Resources

Darren CollinsStrategic Director

Secretary - Yen Wallis433 3582

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Corporate Resources

Corporate Finance

Keith Purvis Deputy Strategic Director and Service Director 433 3630

Background Corporate Finance provides accountancy, internal audit, insurance and risk management services to the council.

This service area covers:• Financial management and planning

• Accountancy

• Internal audit

• Risk management and insurance

• Treasury management

• Capital and major projects

• Schools finance

Key activities include:• Providing financial advice, planning and

information across the council to ensure effective financial management.

• Protecting the council’s resources through the audit of systems and controls, risk management and the arrangement of insurance.

• Maximising the availability of resources, optimising their use and supporting the council’s efficiency and value for money activities.

Who to contact

Strategic Finance Manager Craig Oakes 433 3598

Group Finance Manager Jill Bradley 433 3633

Chief Internal Auditor David Johnson 433 3711

Group Accountant (Capital & Project Co-ordination) David Mason 433 3686

Audit and Risk Manager Jane Wright 433 3801

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Corporate Resources

Customer and Financial Services

John JoplingService Director 433 3582

Background Customer and Financial Services provide financial processing, financial administrative services and customer services to the council, its associated bodies, residents, households and businesses in Gateshead.

This service area covers:• Council tax, business rates, revenues

• Benefits and financial assessments

• Payroll, pensions and employee administration

• Creditor payments, debtors income and cashiers

• Customer services


• Providing a payroll, pensions and employee administration service to the council and associated bodies.

• Managing and administering housing benefits and other benefits.

• Collecting council tax from Gateshead households.

• Collecting non-domestic rates from Gateshead businesses and organisations.

• Administering the payment of invoices on behalf of the council and associated bodies.

• Administering the recovery of sundry debts and providing a cashiering service.

• Administering councillors’ disbursements.

• Management of the council’s front facing customer services at the civic centre and other council buildings.

• Managing financial assessments for social care clients.

Who to contact

Financial Services Manager (Benefits and Assessments) Pamela Richardson 433 3648

Financial Services Manager (Revenues & Customer Services) Graeme Moffitt 433 4700

Financial Services Manager (Payroll and Employee Administration) Paul Wright 433 3690

Revenues Manager (Council Tax & Business Rates) Patrick Scullion 433 4779

Customer Services Manager Joanna Carslake 433 4701

Benefits Manager Helen Paine 433 3654

Exchequer Manager Lee Gardner 433 3604

Payroll and HR Project Manager Chris Tait 433 3175

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Background ICT Services provide strategic planning, development, implementation and support of information and communication technology solutions for the council, The Gateshead Housing Company (TGHC), schools and other key customers.

This service area covers:

• ICT strategy, business change and service improvement

• Application development and support

• Infrastructure, systems support and data centre management

• Network support and development

• ICT security

• ICT service desk and desktop support

Key activities include:• Development and implementation of the

corporate and curriculum ICT strategy, work programme, and associated policies to support the aims, objectives and business priorities of the council and other service customers.

• Ensuring ICT systems and infrastructure are secure, resilient, optimised and are strategically developed to support current and future service delivery.

• Working in partnership with ICT service users to make optimum use of existing and emerging technologies to deliver effective and efficient services, maximising the opportunities technology presents to transform service delivery.

• The provision of an ICT infrastructure and associated systems and policies that is compliant with relevant government and industry compliance regimes and legislation (Payment Card Industry Standards, PSN etc.)

• The cost effective development, implementation, integration and database support of ICT solutions.

• Effective management and utilisation of ICT assets through their whole lifecycle, from ordering and licence compliance to disposal and data cleansing to comply with legislative, regulatory and industry best practice.

• The provision of technical support to ensure optimum availability of ICT systems.

Corporate Resources

ICT Services

Roy Sheehan Service Director 433 3789

Who to contact

Customer Support (ICT Manager) Joanne Morgan 433 3716

Infrastructure & Systems Software (ICT Manager) Paul Waggott 433 3767

Network Manager Kevin Barrington 433 3764

Application Development & Support (ICT Manager) Joe Docherty 433 3792

Business Change (ICT Manager) Julie Gallagher 433 3786

Service Manager Schools ICT Support Adrian Armstrong 433 8503

ICT Service Desk 433 3771

Schools Service Desk 433 8525

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In addition to providing comprehensive legal advice and support to all council functions, the Strategic Director, Corporate Services and Governance, is responsible for the application of the effective planning and development of strategies for the application of the council’s property, human resources and democratic services.


• Legal, Democratic and Property Services

• Human Resources and Litigation

• Corporate Commissioning and Procurement

Corporate Services and Governance

Mike BarkerStrategic Director

Secretary - Carole Shaw433 2102

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Legal, Democratic and Property Services

Martin Harrison Service Director 433 2101

Background Legal, Democratic and Property Services (LDPS) provide a number of services within the Council and to external clients (eg The Gateshead Housing Company and schools). It provides a comprehensive legal service in the areas of contracts and procurement, property and development, planning and highways. It also advises on the establishment and governance of the diverse range of legal relationships through which the council and other client bodies may optimise service delivery including PFI/PPP, partnerships, companies, charities and trusts.

The Democratic Services team provide administrative support and advice to Councillors, council services and the public.

The Corporate Asset Strategy Team provide clear forward looking strategies for the council’s land and property assets and ensures that any developments are in line with that vision.

Property Services is responsible for managing the council’s operational and non operational property portfolio, providing a comprehensive property management service to the council ensuring that property is fit for purpose, of the right type and size and in the right location to meet their operational needs.

PrintPoint, the council’s internal print unit, is managed within LDPS and is the first port of call for all of the council’s print requirements.

This service area covers:• Corporate governance (the constitution and ethical framework)

• Democratic services (including member support)

• Scrutiny (including statutory Scrutiny Officer)

• Complaints (including Local Government Ombudsman liaison)

• Legal advice and support (commercial and development)

• Corporate Asset Strategy

• Property management

• Land charges

• PrintPoint


• The achievement of its objectives through the optimum use of its powers within the legal framework for local government as prescribed by legislation, case law and the council’s constitution.

• What is required for the council to satisfy its statutory duties; and the risks involved in proposed actions.

• Reviewing the council’s decision-making structures and processes and maintaining the council’s constitution.

• General land and property advice.

• Estate management and development including the council’s investment portfolio and surplus property.

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Who to contact

Assistant Corporate Property Officer Lesley Pringle 433 3490

Development Law Manager Nicole Walker 433 2027

Commercial Law Manager Dennis Hall 433 2114

Democratic Services Manager Michael Aynsley 433 2128

Councillors’ Support Manager Emma Armstrong 433 2280

Property Manager Steven Hayles 433 3466

Team Leader - Complaints & Compliments Brian Wilson 433 2145

PrintPoint Manager Philip Breadin 433 3332

At an operational level:

• Providing a full legal service, including advice and drafting, to services within the council and other clients regarding contracts and procurement of works, goods and services.

• Advising the council and other clients on all conveyancing and matters of property law, including conducting acquisitions and disposals.

• Advising the Planning and Development Committee, Rights of Way Committee and council services on all aspects of planning, highways and traffic law, and administrating and conducting (including advocacy) public inquiries.

• Advising the council on all legal aspects of its major projects (inc. special purpose vehicles, construction contracts and funding agreements).

• Advising on the potential for creating or using companies, charities and trusts.

• Along with the Litigation Service, protecting the interests and resources of the council, including defending and asserting its rights in the courts and other tribunals.

• Providing secretariat services to the council and the Police and Crime Panel including arranging meetings, preparing and dispatching agendas, taking follow-up actions and providing general administrative support.

• Providing administrative support to bodies where the council acts as Company Secretary.

• Providing procedural and corporate advice on matters relating to the constitution, the management of the council’s business and the council’s Code of Conduct.

• Managing the council’s corporate complaints system, reviewing complaints on behalf of the Chief Executive and liaising with the Local Government Ombudsman.

• Providing the council’s Local Land Charges services.

• Providing a strategic framework that ensures that the council’s property assets are appropriate for service delivery, fit for purpose and sustainable.

• Providing a regular systematic challenge of the council’s assets.

• Managing the council’s property data (Gp- 2 database and the land terrier).

• Property acquisition,disposal and management

• Property rating assessment and valuation.

• Providing the council’s print requirements through PrintPoint.

• Providing direct support to all Councillors, including the Leader, Cabinet and Mayor of Gateshead.

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Human Resources and Litigation

Background The service provides a range of support services including human resources, litigation, workforce development, occupational health and health and safety. The service also delivers civil registration and electoral services.

This service area covers:• The development and delivery of human resources and workforce development services

• The development and delivery of employee health, safety and welfare services

• A comprehensive legal service in relation to ‘contentious’ matters

• A full civil registration service

• A full electoral service

• Town twinning activities

• Group projects as well as corporate systems for door access, identity and flexible working


• Developing and implementing the council’s Workforce Strategy and associated frameworks, policies and procedures

• Devising and maintaining fair and equitable pay structures, terms and conditions of employment and other employee benefits

• Providing strategic and corporate direction on workforce planning and development in relation to the skills and diversity of the workforce

• Identifying corporate learning and development needs and designing, procuring and delivering interventions as appropriate

• Providing advice and guidance on service delivery models and organisational restructuring, including appropriate change interventions and advice on matters such as lean management techniques, transfer of undertakings, employee engagement and culture change

• Providing advice and guidance to managers on matters including employment legislation and best practice; discipline and grievance cases; pay and grading; union and employee relationships; absence management and appraisal and performance

• Developing and implementing the council’s procedures for recruitment & selection, including employer branding. Providing employee health, safety and wellbeing services, including safety audits and inspections, health assessments, health and wellbeing campaigns and support for disabled employees

• Leading the Public Service Academy and developing its shared learning programmes

• A range of court and tribunal proceedings on behalf of the service users, including: prosecutions in relation to: consumer protection, health and safety, trading standards, environmental protection, nuisance, education, non-payment of fixed penalty notices, underage sales of alcohol and tobacco, breaches of planning and housing legislation, council tax and housing benefits

Deborah HillService Director 433 2110

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Who to contact

Human Resources and Workforce Development Manager Caroline Judson 433 2226

Human Resources and Workforce Development Manager Alison Smith 433 2326

Litigation Manager & Information Rights Tanya Rossington 433 2192

Litigation Manager Stella Willmott 433 2113

Occupational Health & Safety Manager Susan Smith 433 2272

Superintendent Registrar Jean Eggleston 433 2200

Electoral Services Manager Christine Thomas 433 2152

Business Manager Carmel Fenton 433 2146

• Proceedings brought by and against the council under the Children Act 1989.

• Proceedings relating to mental health, adoption and community care proceedings.

• Proceedings in the Special Educational Needs and Disability Tribunal

• Proceedings for repossession of council property for rent arrears and anti-social behaviour, both residential and commercial, and in relation to general civil claims both by and against the service users

• Proceedings in relation to licences granted by the council

• Proceedings in the Employment Tribunal and the Employment Appeals Tribunal

• The drafting and administration of bylaws

• Advising the council on duties in relation to EU nationals and asylum seekers

• Advising the council and service users on information rights

• Advising on all of these areas and other issues such as education law, the legal aspects of personnel issues and changes in council services

• The registration of births, deaths (including the “Tell Us Once” service), civil partnerships and marriages and conducting civil partnership, marriage and celebratory ceremonies (for child naming and reaffirmation of vows)

• Provision of a nationality checking service and British Citizenship ceremonies

• Conducting referenda, Municipal, Parliamentary, European and Police and Crime Commissioner elections and dealing with electoral registration

• Management of town twinning relationships and group projects

• Support to corporate systems relating to door access, identity and flexible working

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Corporate Commissioning and Procurement

Andrea Tickner Service Director433 5995

Background Corporate Commissioning and Procurement has a strategic role in the development of strategies and processes that enable effective commissioning and procurement across all areas of the council.

This service area covers:• Commissioning framework and cycle

• Commissioning and procurement support

• Corporate projects co-ordination and support

• NEPO liaison


• Commissioning and procurement support

• Comprehensive tendering service

• Management and maintenance of a suite or e-procurement tools

• Supporting collaborative procurement and liaising with NEPO and other authorities.

• Ensuring that strategies, policies and guidance on commissioning and procurement are fit for purpose and implement the priorities of the Council.

• Support local SMEs to compete for business

Who to contact

Corporate Procurement Manager Deborah McNulty 433 5961

Corporate Procurement Manager Julie Nicholson 433 5997

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Care, Wellbeing and Learning is responsible for a range of adults and children’s services designed to provide and facilitate support for everyone to live a safe, healthy and fulfilled life. The group is comprised of the services listed below but also has a significant role working in partnership with other public and independent organisations to ensure the best possible outcomes are achieved for people in Gateshead.


• Adult Care Commissioning and Business Development

• Adult Social Care and Independent Living

• Children and Families Support

• Children’s Commissioning

• Learning and Schools

• Social Work: Children and Families

• Public Health

Care, Wellbeing and Learning

Sheila LockInterim Strategic Director

Secretary - Berni Ternent433 2702

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Health and Social Care Commissioning and Quality Assurance

Elizabeth SaundersInterim Service Director 433 2353

Background The service leads the development of a clear outcomes based commissioning approach to the delivery of services within Care, Wellbeing and Learning to meet the priorities across the all age health and social care agenda in the most effective and efficient way.

This service area covers:• Commissioning and contract management

• Strategic planning of adult care and children services

• Children’s Trust Board

• Safeguarding Adults and Safeguarding Children

Boards

• Performance Management

• Health and Social Care Complaints


• Lead on the development of adult social care and children’s services to determine annual commissioning intentions to the independent and voluntary sector.

• Support the implementation of a commissioning approach to planning and delivering services working with key partners and commissioners to develop integrated approaches.

• Support the Safeguarding Adults Board, Local Safeguarding Children’s Board and Safeguarding Children Unit including LADOP and IRO Service.

• Lead and manage performance management, quality assurance and engagement approaches.

• Lead on specific commissioning activity to improve services and achieve greater value for money and efficiency.

• Coordinate the councils offer around services for schools as part of a strategic commissioning role with schools.

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Who to Contact

Service Manager Quality Assurance Ann Day 433 3484

Service Manager Commissioning Vacant

Lead Commissioner Early Life Jessica Moore 433 2709

Lead Commissioner Living Well Kirsty Sprudd 433 3901

Lead Commissioner Older People Ageing Well Kate Lowery 433 2463

Contracts Manager Michelle Crawford 433 2491

Local Safeguarding Children Board Business Manager Louise Gill 433 3546

Safeguarding Adults Business Manager Carole Paz Uceria 433 2378

Team Manager CAF and QA Linda Kelly 433 2560

Strategic Lead MCA/DoLS Melony Bramwell 433 3537

Principle Management Information Systems Officer Gary Lewis 433 2397

Team Manager Childrens Safeguarding Vacant

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Adult Social Care and Independent Living

Paul GrubicInterim Service Director 433 2350

Stephanie Downey with effect from 5 September 2016

Background Adult Social Care and Independent Living offers a variety of care, support and advice services to ensure the council meets its legal requirements to adults in urgent need of help i.e. people who are homeless and/or those in critical need of adult social care.

The service also provides a range of preventative services, supporting people to live independently, improving their overall wellbeing and avoiding reliance on social care. People accessing adult social care and independent living may often have one or more of the following needs; physical disability, learning disability, autism, mental health, care leaver, ex forces, carer, homelessness, drug and alcohol misuse, debt issues and unemployment.


• Adult Social Care – assessment and personalisation. Assessment, care planning and management services.

• Adult Social Care - provider services. Supporting older people to remain in their own homes by facilitating hospital discharges and preventing unnecessary admissions to acute hospital wards. Furthermore, supporting people with disabilities (learning disabilities, physical disabilities or mental health conditions) to be active in their local communities through citizenship, employment, enterprise or volunteering opportunities.

• Adult Social Care - Care Call. Technology enabled support services and supported housing.


• Our adult social care direct team is the first point of contact for members of the public requiring care and support advice.

• Social care teams assess an adult’s care and support needs to see if they are eligible for social care services. A care and support plan will be developed to meet eligible needs which will then be reviewed on a regular basis.

• Provision of domiciliary care, short stay residential establishments (promoting independence centres), day service provision for people with autism and high complex needs, learning disabilities, physical disabilities, mental health conditions and older people, independent supported living schemes, community bases, GATES employment service, ‘Next Steps’ enterprises, shared lives, community links and respite service for people with autism and complex needs.

• Our care call service offers technology enabled support to give peace of mind for both service users and their family members. Telecare and telehealth services are able to provide innovative technological solutions to enable higher levels of user independence. On site residential support is also provided within our council sheltered housing schemes providing emergency response and support to our older vulnerable tenants.

• This service has responsibilities for developing and maintaining Adult Social Care strategies such as the Autism Strategy, Older Persons Strategy, Carers Strategy and the Dementia Strategy.

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Who to contact

Adult Social Care Service Manager (Under 65’s) Clare Ault 433 2613

Adult Social Care Service Manager (Over 65’s) Jean Kielty 433 2465

Service Manager for Provider Services Keith Hogan 433 2455

Service Manager for Care Call Lorinda Russell 433 2650

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Val HallService Director 433 2710

Early Help (Children and Adults)

Background Early Help (Children and Adults) has responsibilty for the delivery of Early Years Childcare, Children’s Centres, Play, Connexions, Youth Offending Team, Family Intervention Team, Youth Service and Special Education Needs and Children with Disabilities. It also co-ordinates FamiliesGateshead, which is part of the national Troubled Families Programme.

This service area covers:• Early Years Childcare Service

• Play

• Connexions

• Youth Offending Team

• Youth Service

• FamiliesGateshead

• Children’s Centres

• Family Intervention Team

• Special Educational Needs and Children with Disabilities


• Managing the Early Years Childcare Service in order to ensure that there is sufficient childcare to meet the needs of families. Providing support to child care providers to ensure Ofsted requirements are met and managing the Family Information Service to ensure families have access to information and advice regarding

childcare services and activities for children and young people.

• Providing 0-5 services within children’s centres across Gateshead, meeting core statutory requirements and managing the focus from universal to targeted services.

• Managing an inclusive play service targeting early intervention, ‘out of school’ and holiday activities, in addition to organising community based training programmes for parents and volunteers.

• The Youth Service provides a more targeted approach to youth work activities. This includes one to one and bespoke interventions. Work is also being developed with vulnerable adolescents and in schools.

• Connexions Service provides information, advice and guidance to targeted young people in schools across the borough. It also works closely with those young people who are Not in Education, Employment or Training (NEET).

• Family Intervention Team provides a Tier 1 and Tier 2 Family Support Service. The work is aligned to the FamiliesGateshead agenda and provides early intervention, prevention and intensive support to families across the borough.

• The Youth Offending Team provides statutory and preventative services to young people in Gateshead to prevent offending and re-offending. They are a multi-agency team with staff seconded from partner agencies. The YOT also commissions services to provide a holistic service to young people and their families through the FamiliesGateshead programme. The YOT works in a restorative way with all young people and families which include victims of offenders.

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Who to contact

Service Manager, Special Education Needs and Disabilities Deborah Mason 433 3575

Service Manager – Youth Service and Connexions Ray Dodd 433 2071

Service Manager Early Years Gillian Dodds 433 3848

Service Manager Family Intervention Team, Susan Butler 433 4596Youth Offending Team and FamiliesGateshead

Play Development Officer Steve Sullivan 433 5080

Connexions Lead Officer Steve Graham 433 2390

Early Years Quality Lead Jan Batchelor 433 5108 Julie Robertshaw

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Education and Learning

Steve HorneService Director 433 8604

Background EducationGateshead provides leadership and support to Gateshead schools and academies (through Service Level Agreements) in order to raise achievement. The service also leads on life-long learning opportunities and promotes and supports an inclusive approach to education to reduce the effects of social and educational disadvantage.

This service area covers:• Schools organisation and admission

• School improvement advice and inspection services

• Support services to schools (e.g. Behaviour support, Schools Music Service, Sports’ Partnership, governor support)

• Adult learning

• Educational psychology services


• Operating an advice and inspection service and providing a link inspector for schools and academies.

• Implementing major national education initiatives on behalf of the council.

• Promoting lifelong learning opportunities and providing leadership to adult learning.

• Providing a range of support services to schools and academies (e.g. Schools Music Service, Schools’ Sport Partnership and Governor Support).

• Providing services to increase social inclusion and access to education.

• Providing services to address the needs of vulnerable groups, such as children with Special Educational Needs (SEN), children from ethnic minority and traveller communities and looked after children.

• Providing an Educational Psychology Service for schools and academies.

• Providing support, advice and guidance on a range of issues in the areas of behaviour and attendance including admissions, in-year transfers, exclusions, attendance, safeguarding and behaviour.

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Who to contact

Senior Inspector Pauline Piddington 433 8772

Senior Inspector Sue Waugh 433 8603

Music Service Manager Henry Edwards 433 8690

Behaviour Support Steve Williamson 420 0608

Learningskills Kevin Pearson 433 8652

Education support Team Jeanne Pratt 433 8644

CPD Manager Susan Burn 433 8614

EMTAS (Ethnic Minority & Traveller Service) Veena Soni 433 8692

Governor Support Team Debbie Allan 433 8624

E-learning Peter Bolger 433 8597 Chris Turnbull

REALAC (Raising the Educational Achievement of Looked Ann Muxworthy 433 8609After Children)

School Sports Partnership Yvonne Hoyland 433 8668

SEN Improvement Team Beverley Murphy 433 8530

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Who to contact

Safeguarding, Care Planning and Adoption Adele Wright 433 3865

Looked After Children and Corporate Parenting Elaine Devaney 433 3420

Referral and Assessment and Out of Hours Steve Day 433 3989


Social Work: Children and Families

Elaine DevaneyService Director 433 2704

Background The Social Work Children and Families Service provides specialist social care assessment, care planning and safeguarding services to children and families living in Gateshead.

This service area covers:• Referral and assessment team

• Family group conferencing

• Out of hours service (children and adult services)

• Safeguarding and care planning teams

• Fostering service

• Adoption service

• Children’s homes x 2

• Short break residential unit for children with disabilities

• Contact service


• Assessing new referrals to the service and providing on-going support to families and their children following their referral.

• Providing specialist social work support to looked after children and young people, care leavers, children subject to child protection procedures, and other children in need.

• Recruiting and supporting foster carers and adopters.

• Managing two children’s homes and a residential short break facility for children with disabilities.

• Supporting the work of the Local Children’s Safeguarding Board.

• Providing an out of hours emergency.

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• Statutory functions: health protection assurance, DPH report, CCG Specialist Public Health advice to NHS Commissioners

• Surveillance and assessment of the population’s health and wellbeing

• Strategy and policy development for health improvement

• Leadership and collaborative working for health

• Performance management for health improvement and health protection

• Assessing the evidence of effectiveness of health and healthcare interventions

Please note - The Director of Public Health reports directly to the Chief Executive.


• Director of Public Health Annual Report, which provides an annual assessment of health in Gateshead and highlights key priority issues with recommended actions.

• Close working with NHS partners and the Newcastle/Gateshead Clinical Commissioning group, along with the provision of Public Health Specialist advice.

• Working with the clinical commissioning group and clinical leads to ensure health care services are oriented towards prevention, delivering high quality, and focused on value for money and the best possible outcomes.


Public Health

Alice WisemanDirector of Public Health433 3066

Background The Public Health function supports Gateshead Council in exercising its legal duty to improve the health of the local population, deliver specific public health services (some of which are mandated) and provide specialist advice to NHS Commissioners. It also supports the council’s health protection assurance role, which is a new responsibility under the Health and Social Care Act 2012.

The service supports the delivery of Vision 2030 especially Active and Healthy Gateshead and also contributes to delivery of the other big ideas. Improving and protecting health, and addressing health inequalities, requires action across all public and private sector organisations and also by communities and individuals.

Within the Council Plan, the service has a particular lead role in relation to driving strategic interventions to improve health and wellbeing, thereby contributing to the overall outcome of sustainable economic growth and wellbeing.

The team operates through developing strong partnership links with other council directorates, Public Health England, the NHS and other public and private sector partners, as well as the voluntary sector.

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• Leading and influencing change and capacity building, working in partnership with other council directorates and a range of partners to create a whole system approach to health improvement.

• Supporting the Health and Wellbeing Board, and other key partnerships, with the development and delivery of the Gateshead Health and Wellbeing Strategy and action plans to deliver shared priorities.

• Leading on the development of the Gateshead Joint Strategic Needs Assessment

• Leading and co-ordinating policy development and action on key public health priorities eg health inequalities, healthy weight, tobacco, alcohol, children’s health, public mental health and suicide prevention.

• Co-ordinating the reporting of performance on health improvement and health protection within Gateshead and providing assurance reports to the Council and Health and Wellbeing Board.

• Working with partners to develop new collaborative health initiatives for Gateshead.

• Leading on specific local campaigns for improving health and co-ordination with wider regional and national campaigns.

Consultants in Public Health

Jan Thompson Lynn Wilson

Who to contact

Consultant Jan Thompson 433 3058

Consultant Lynn Wilson 433 3058

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This service brings together a number of regulatory functions and community-focussed services with environmental management and public protection. The Strategic Director, Communities & Environment has responsibility for a range of the council’s statutory functions (e.g. planning, licensing, highways and traffic management) as well as the policy priority areas of community development and volunteering, and energy strategy (including generation) and climate change.

The commissioning of a wide range of environmental and buildings-related services also falls within this service grouping. These services form an increasingly commercially focussed trading arm, delivering services to an increasing range of clients in and outside the borough and generating additional income for the council. Also included is responsibility for commissioning and performance managing the management of the council’s housing stock (currently provided by The Gateshead Housing Company).


• Culture, Communities, Leisure and Volunteering

• Commissioning and Business Development (Communities And Environment)

• Development and Public Protection

• Economic and Housing Growth

• Council Housing, Design and Technical Services

• Transport Strategy

Direct Delivery and Traded Services• Facilities Management

• Waste Services, Grounds Maintenance and Fleet Management

• Construction Services

Communities and Environment

Paul DowlingStrategic Director

Secretary - Kirsty Clark 433 3402

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Communities and Environment Culture, Communities, Leisure and Volunteering

Lindsay MurrayService Director 433 2794

Assistant Suzanne Basquil 433 2602

Key activities include:• Delivers the Council’s Volunteer Plan, building

capacity in the voluntary and community sector (VCS).

• Delivering a high quality programme of arts, culture and heritage experiences, delivering the Culture Strategy.

• Planning and delivering an annual programme of high impact sports and cultural events and providing advice and support to other agencies and groups.

• Building strong and confident communities, improving health and supporting a strategic network of 42 community centres.

• Delivering Live Well Gateshead by encouraging health and sports based engagement which supports self-management of long term conditions such as obesity.

• Enabling a network of community and council run libraries where residents and young people can read, learn and innovate and be supported into employment.

• Designing, resourcing and delivering a high quality programme of arts, culture and heritage experience (St Mary’s) and supporting and commissioning key cultural organisations (Sage Gateshead, Baltic) and Tyne and Wear Archives and Museums.

• Delivers the council’s leisure facilities and services.

• Delivery and developing a long term vision for Gateshead International Stadium.

Background The service supports residents, councillors, community groups and the voluntary sector to access services and engage and build capacity.

It also provides a range of front line services to communities, including libraries, community centres and leisure facilities.

The service also provides the strategic direction and delivery of the Council’s Culture Strategy. It delivers Gateshead’s Live Well services.


• Community development and capacity building

• Volunteering

• Ward and neighbourhood management

• Community health development (LiveWell Service)

• Libraries

• Culture

• Sport, physical activity and health

• Leisure facilities

Who to contact

Leisure, Neighbourhood Management and Volunteers Team Leader Ian Stevenson 433 2812

Leisure and Service Manager (Sport, Physical Activity & Health) Chris Strong 433 2708

Principal Library Manager Stephen Walters 433 8401

Creativity Development Manager Ednie Wilson 433 4698

Culture Manager Jenny Allinson 433 3486

Indoor Leisure Manager Lynn Littler 433 5751

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Development and Public Protection

Anneliese HutchinsonService Director 433 3881

Key activities include:• Dealing with planning enquiries and

applications, other planning consents (including listed buildings and trees) and building control matters

• Dealing with taxi and alcohol licensing, food safety, health and safety, planning and highways enforcement

• Preparation of council planning policy and supporting documents, heritage conservation, the natural and historic environment and urban design

• Responsible for public health, pollution, trading standards and private sector housing

Who to contact

Development & Building Control Manager Emma Lucas 433 3747

Environmental Health, Licensing & Enforcement Manager Elaine Rudman 433 3911

Spatial Planning & Environment Manager Neil Wilkinson 433 3411

Environmental Health, Private Sector Housing Peter Wright 433 3910& Trading Standards Manager

Background The service aims to secure high quality andsustainable developments in Gateshead, and to ensure that businesses and residents in Gateshead have access to a safe and healthy working and living environment through education and, where necessary, enforcement. It has a key role to play in improving health and wellbeing of the borough’s residents.

This service area covers:• Land use planning (spatial planning and the environment), including the Local Plan, natural environment, heritage conservation and urban design

• Development management

• Building control

• Licensing and regulatory services (including health, trading standards, taxi and alcohol licensing)

• Private housing

• Enforcement

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Economic and Housing Growth

Andrew MarshallService Director 433 3422

Background This service is responsible for leading the council’s efforts to create a strong, sustainable and inclusive economy. It works in collaboration with other council services and a range of partners across the policy areas that drive growth – the business environment, labour market, housing market and physical infrastructure – with the aim of boosting prosperity and reducing economic inequality

This service area covers:• Enterprise and industry

• Employment, skills and inclusion

• Housing growth

• Capital projects

• Employment and enterprise services

• Business centres

Key activities include:• Ensuring the council uses its role as an economic

agent to maximise its impact on the local economy.

• Influencing local institutions to ensure that govern-ance, policy, spending and the delivery of services meets our economic and housing growth priorities and needs.

• Working with partners to create an environment that enables new and existing businesses to thrive and create good quality jobs

• Helping residents to develop in-demand skills and overcome barriers to work to enable them to secure and progress in suitable employment.

• Improving the financial capability of residents to help them maximise and protect their income, assets and savings and achieve financial security and independence.

• Enabling the provision of sufficient market and af-fordable housing in order to retain existing residents and attract new people of working age to Gates-head.

• Enabling the provision of physical infrastructure that will make Gateshead an attractive place to visit, live, work and invest.

• Managing the council’s business centres, providing quality workspace for new and young businesses

Who to contact

Enterprise & Industry Andrew Tate 433 2084

Employment, Skills & Inclusion Heather Lee 433 2056

Housing Growth Vacant

Capital Projects Jonathan Dunk 433 3162

Employment Services Julie Turnbull 490 9481

Enterprise Services Narinder Singh 433 2020

Business Centres Chris Pape 433 2019


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Who to contact

Group Development Officer Christine Stephenson 433 2562

Contract Manager Gary Smith 433 7965

Contract Manager Chris Wilson 433 7478

Waste Management Manager Fiona Swinburne 433 7428

Commercial Services Manager Marie John 433 2218

Commissioning and Business Development (Communities and Environment)

Tony AlderService Director 433 3880

Background The service leads and manages development of group commissioning, business model development, service transformation, partnership working, performance monitoring and management, new business models and group business support.


• Commissioning strategy for communities and environment services

• Business models development and service transformation

• Performance monitoring and management

• Partnership working

• Business support

• South Tyne and Wear Waste Management Partnership

• Resilience and major incident planning

• Commercial management of services to schools delivery

Key activities include:• Partnership working

• Performance management and monitoring

• Develop a business support function for communities and environment

• Lead on specific commissioning activity to improve services and achieve greater value for money and efficiency

• Secretariat and administrative support to the Strategic Director and Service Directors

• Monitor Councillor and MP enquiries

• Collation of budgetary information for the group

• Coordinate reports for Cabinet

• Coordination of group activities

• Representation at corporate meetings

• Ensuring resilient arrangements are in place to prepare, respond and recover from emergencies or major incidents affecting the borough, enabling the continued provision of key services to those affected.

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This service area covers:• Council housing (commissioning of housing management services)

• Design (including commissioning of works, major project management and contract administration)

• Building services (including electrical and mechanical engineering, asbestos and water hygiene)

• Quantity surveying

• Energy services

• School asset management and development


• School asset management & development, council housing policy and asset management, business and project support, major project management, building inspectorate, energy services, compliance

• Contractual matters, quantity surveying and design including electrical and mechanical engineering, council housing capital project and programme management, architectural services, CDMC, structural engineering and accessibility

Who to contact

Development Manager Sandra Punton 433 3384

Acting Design Manager John Mathie 433 2905

Background Council Housing, Design and Technical services provide a number of services within the council and to external clients (eg The Gateshead Housing Company, schools, other public and private organisations). It provides a comprehensive design service in the areas of building design, electrical and mechanical design and cost consultancy, contracts management and client services related to building design and development as well as managing the councils capital programme with regard to building developments.

The service is also responsible for managing the housing revenue account and commissioning housing management services from The Gateshead Housing Company.

The design and technical service also incorporate the energy management team which manages energy use and energy policy and develops energy efficient schemes such as the District Energy and Solar Photovoltaic projects.


Council Housing, Design and Technical Services

Peter UdallService Director 433 2901

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Transport Strategy

Anneliese HutchinsonService Director 433 3881

• Parking management (including civil parking enforcement)

• Materials testing

• Landscape architecture

• Highways and flood risk management (including asset management)

• Planned maintenance (including structures and drainage)

• Contaminated land strategy


• Responsible for Parking Services and the Northumbria Safer Roads Initiative, highway network management, highways and transport project initiation, traffic management, rights of way improvement, road safety and the development of sustainable transport initiatives

• Responsible for highway management, flood risk management, transport elements of planning applications and regeneration schemes, transport policy (including growth, health and sustainability) and monitoring

• Responsible for engineering including preparation of contracts and supervision of highway schemes, maintenance and design of highway structures and inspections, design of hard and soft landscaping, remediation of contaminated land and specialist technical advice

Background The service aims to develop and deliver a Transport Strategy for Gateshead, encompassing traffic, transport and highway policies, proposals and schemes. This seeks to support Vision 2030, the Gateshead Strategic Partnership’s Sustainable Community Strategy, as well as wider economic, social and environmental objectives and delivery of the Local Transport Plan.

This service area covers:• Traffic, transport and highways policy and research

• Traffic management (including road safety education, engineering and enforcement)

• Civil engineering design (including commissioning, project management and contract administration)

• Network management

• Sustainable transport policy and planning

• Management and improvement of Rights of Way

Who to contact

Traffic Planning Manager Ian Gibson 433 3100

Transport Planning Manager Andrew Haysey 433 3124

Engineering Manager Trevor Waggett 433 3240

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Background The service oversees the Facilities Management needs of the council. On behalf of building users the service provides the safe, secure, efficient day-to-day operation of the council’s buildings and their related environments.

Communities and Environment Direct Delivery and Traded Services Facilities Management

Dale RobsonService Director 433 5510

Who to contact

Facilities and Catering Manager Michael Lamb 433 5513

Facilities Manager John Reardon 433 3926

Civic and Corporate Catering Manager Dave Lindsay 433 2441

Building Cleaning and Facilities Manager Bryan Redhead 433 5512

Facilities Manager Carl Hayward 433 7278

Assistant Cleaning Manager Victoria Lamb 433 5526

Supporting Independence Service Priscilla Elmer 433 5514

Facilities, Projects and Development Manager Jane Robson 433 7257

Facilities and Trading Manager Alasdair Tose 433 7442

This service area covers:• Facilities management (FM)• Civic and corporate catering• School catering service• Building cleaning service• Schools caretaking support• CCTV, security and property protection services• Supporting Independence Service


• Responsible for the efficient and effective management and operation of FM services within a range of council operated buildings.

• Manages the school catering and civic catering service.

• Manages building cleaning for council buildings and external contracts.

• Responsible for 24/7 security and CCTV operation.

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Communities and Environment Direct Delivery and Traded Services Waste Services, Maintenance and Fleet Management

Colin HuntingtonService Director 433 7402

• Management of fixed play and the provision and maintenance of recreational areas (bowls, football pitches)

• Street cleansing

• Responsible for vehicle and fleet management.Arranging transport for those with additional needs and assisting in the regulation of the taxi trade.

• Provides leisure management support

• Vehicle and horticutural fleet management

• Managing home to school and home to care transport provision


• Manages the STWWMP – includes waste treatment contracts and provision of strategic waste support to Gateshead, South Tyneside and Sunderland councils. Reviews and develops proposals for joint working across a number of service areas

• Responsible for borough wide grounds maintenance, cleansing, winter services, parks and playing fields, fixed play, environmental enforcement (fly tipping, graffiti, dog warden) countryside sites and public rights of way

• Manages all household and commercial waste and recycling operations, waste and recycling contracts, cemeteries and crematoria, closed landfill sites and pest control

Background Waste Services, Maintenance and Fleet Management provide a range of integrated services to help keep the environment in which people live, work and spend their spare time in a clean, safe and attractive condition.

This service area covers:• Waste strategy

• Waste collection and recycling

• Grounds maintenance, park and green spaces

• Environmental enforcement

• Countryside management

• Allotments

• Cemeteries & crematoria

• Winter maintenance

• Pest control and dog warden

• Management of Public Rights of Way

Who to contact

Street Scene Manager Philip Hindmarsh 433 7445

Waste Recycling and Contract Manager Marc Morley 433 7420

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• Manages and delivers the highways, street lighting and drainage services, including technical and financial services

• Manages and delivers services to schools and public buildings including major building, housing and environmental projects/programmes

• Engaged in the implementation and mobilisation for maintenance works to housing properties. Provides the stores, purchasing, depot management, waste management and recycling for all of construction services

• Manages the commercial team providing technical and financial support to ensure contractual compliance and commercial viability

Background Construction Services is involved in the delivery of major building and civil engineering projects. It also delivers new build housing and housing improvements and a comprehensive range of services relating to the maintenance of schools,public buildings, highways and street lighting.

This service area covers:• Construction of major building and civil engineering projects

• Delivering new house building

• Buildings maintenance

• Highway maintenance, improvement and design

• Street lighting

• Operation and maintenance of Gateshead Millennium Bridge

Direct Delivery and Traded Services Construction Services

Victoria BeattieService Director 433 7311


Who to Contact

Acting Highways Manager Paul Fairless 433 7222

Building Manager Mick Moore 433 7273

Housing Repairs & Maintenance Manager Chris Tearney 433 7375

Contract Services Manager Michael Crinnian 433 7387

Produced by Gateshead Council August 2016

0814a-JH-Aug2016

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