Graham Thomson Telephone: 07756 557806 7 Lambton Road, Worsley, Manchester M28 2SU Email: gt7777@btinternet.com

PROFESSIONAL PROFILEA dedicated and enthusiastic professional with over 35 years in the I.T. sector. Specialises in planning and managing systems and application testing in accordance with industry standards. Graham has attained recognised industry qualifications, including Prince 2 Practitioner, Agile Practitioner, ITIL and ISEB qualifications. Highly skilled in the management of all stages of the test process and in the coordination, motivation and leadership of test teams, both onshore and offshore. Quick to grasp new ideas, concepts and technologies and to develop practical solutions to complex problems and issues. Possesses excellent interpersonal, written and oral communication skills and is able to develop strong internal and external relationships. Graham enjoys leading and being part of a successful and productive team and thrives in highly pressurised and challenging working environments.

KEY SKILLSProgramme Test Management Software Testing ISEB Qualified Stakeholder ManagementAgile Practitioner ITIL Service Management Change Management Personal DevelopmentMentoring Prince2 Practitioner Data Migration Testing Risk AnalysisTest Strategy Test Schedules Test Scripts Testing ToolsInfrastructure Testing Business Analysis Reporting & MI Post Implementation SupportFull SDLC Knowledge User Acceptance Testing Implementation & Cutover Defect ManagementProject Planning Legacy Migration Testing Lifecycle Interpersonal SkillsTeam Management Leadership Motivation

CAREER SUMMARYCOMPANY PROJECT / POSITIONYorkshire Water Programme Test Manager, Billing and Open Water ProjectsExperis Product Solutions / LA International UK Service Practice Lead – Testing – UK & IrelandThames Water Utilities Ltd Project Test Manager – Talking to Thames ProjectSSP Project Test Manager – Insurance Applications (External Customers)Barclaycard Defect & Incident Manager – Testing – Telephony SystemsLloyds Banking Group Project Test Manager – Business Testing & Critical SystemsTNT Express ICS Ltd Test Manager – Testing Improvement ProgrammeLloyds Banking Group Project Test Manager (Telephony) & Integration Manager (Commercial Risk)CSE Global Project Test Manager – Major Utilities ProjectBank of America Project Test Manager – 3rd Party Rewards Vendor Exchange ProjectHSBC Project Test Manager – Internet Banking SecurityCooperative Insurance Services Programme Test Manager – Variety of Insurance SystemsBarclaycard Business Test Manager – Delivery of Joint Venture Credit Card SystemCertegy Card Services Test Manager – Delivery of credit card systemHML Ltd (Skipton Building Society) Test Manager – Mortgage Processing for National Australia GroupAon (International Insurance Broker) IT Service ManagerBarclays Bank Test Manager – Web / Internet Customer AccessAPD Communications Test Manager – Police Command & Control SystemMBNA Europe Bank Test Manager – Call Centre infrastructure projectCentrica plc (British Gas Telecommunications) Test Manager – delivery of new home and mobile telecommunications serviceThe Co-operative Group Test Manager – delivery of national internal finance systemVentura (Finance house) Test Manager – delivery of loans systemEDS (Airtours) Test Manager – various systemsFraser Williams Test Manager – Data migration projectsCo-operative Retail Services Principal Systems ProgrammerAlexander Stenhouse (Insurance Broker) Various Positions, Computer Operations and Technical Support

TECHNICAL PROFICIENCYV-Model Testing Disciplines Prince 2 Practitioner Word CobolMercury Test Director ISEB Foundation Excel SQLQARun Automated Testing MS Project Access Quality CenterAgile Practitioner ITIL V3 Service Management

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CAREER DETAILS January 2016 – August 2016 Yorkshire Water – Programme Test Manager – Billing & Open Water Managed the UAT for replacement of a legacy billing system with the RapidXtra billing system from a third party supplier Responsible for testing all aspects of billing, payments and refunds Managed the regulatory testing for Non-Household retail as part of the Open Water Project Built a testing team of 15 from across the Yorkshire Water business Responsible for all aspects of testing, strategy, reporting, management Developing full test scripts in consultation with business SMEs Managing the relationship with third party suppliers, CGI, MOSL, Sopra Steria Regular conference updates with CGI and MOSL to monitor progression of the UK-wide project Co-ordination of activities with other water companies Co-ordination of all aspects of defect management and regression testing with 3rd party suppliers Regular progress reporting to senior stakeholders and to board level management

January 2015 – November 2015 Experis Product Solutions / LA International / DWPService Practice Lead – Testing, UK & Ireland

Employed to head up the Testing Practice for Experis Product Solutions Engaged with the Experis Testing Team run under the auspices of Hewlett Packard at the Department of Work & Pensions Practice manager for testing but focussed mainly on UAT Worked with release management at HP/DWP to enhance the testing process, which was largely broken and poorly

performing when I arrived Recruitment of new analysts to bolster the team Worked with senior management at Experis to develop a productised testing service to be deployed into other customers

sites Defect management, resolution and re-testing with project teams across the DWP Responsible for testing at DWP and at for HP at Barnet Health Authority and Cambridge Health Authority Contract transitioned to LA International to continue working with HP/DWP Continued development of the testing process and procedures at HP/DWP.

March 2014 – December 2014 Thames Water Utilities Ltd – Project Test Manager Test Manager for the “Talking to Thames” project, delivering a complete replacement of their call centre system to the

business, delivering User Acceptance Testing and implementation Managing a team four/five core test personnel, and responsible for up to 30 business SME testers Delivering new internet protocol call centre application to 25 business areas across the Thames Water estate Managing testing concurrently across three sites in Reading and Swindon Close working with suppliers, including Wipro, and the main telephony supplier, Unify Liaison and planning with external testing suppliers for Penetration Testing and Load Testing Creation of all test scripts and execution schedules to support the User Acceptance Testing phase Testing of the new telephony system and integration with existing desktop applications Tested all aspects of the billing and payments systems in conjunction with new telephony Close monitoring of supplier Disaster Recovery Testing and reporting to business on outcomes Significant defect management across the three phases of User Acceptance Testing Reporting to project stakeholders and board level management on project progress

October 2013 – March 2014 SSP – Project Test Manager (Insurance) Management of all phases of testing, with a clear emphasis on System Testing and User Acceptance Testing Co-ordination of deliveries to external customers Establishing relationships with internal project managers and teams Participation in full Fagan Inspections on requirements with the business analysis team Defect Management and Escalation – scheduling and management of defect calls with end customers Liaison with Development Manager around the composition of releases and deadlines for delivery Worked closely with the Implementations team to deliver and resolve issues Established new testing practices aimed at delivering better product to customers to fixed deadlines Reporting at project level and to senior stakeholders

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CAREER DETAILS (continued)

May 2013 – October 2013 Barclaycard – Defect & Incident Manager Defect & Incident Manager for the Small Contact Centre Solutions (SCCS) Spain, Portugal & Italy projects Co-ordination of defect management and resolution for IVR telephony and associated systems and interfaces using Quality

Center Release management for SIT and UAT phases that ran in parallel Interfacing with Barclays offshore internal suppliers in India and Singapore Co-ordination with third party supplier for release of code and defect fixes Leadership & management of defect triage meetings with the project team, and separate defect sessions with specific

development teams Reporting to senior stakeholders on defect status progress

August 2012 – April 2013 Lloyds Banking Group – Project Test Manager Test Manager for various projects within Lloyds Banking Group Business Testing and Critical Systems Working on behalf of the business users, planning and leading testing for a number of projects for the Group Credit Card Simplification – the migration of back book credit cards for HBoS and Bank of Scotland customers from legacy

systems to First Vision, with particular focus on the IVR telephony and payments processing for these accounts APBS – the appointments booking system for Bank Branches to book appointments with customers IAS – the Industry Account Switchers – to get the bank ready for the implementation of 7-day account switching between

banks MA – changes to the Mass Affluent system Responsible for all plans and reporting for the IVR telephony aspects of all the above

January 2012 – June 2012 TNT Express ICS Ltd – Test Manager Test Manager for the Testing Improvement Programme, designed to completely overhaul the company’s’ testing processes

and procedures Complete redefinition of Company Test Strategy Establishing a review and updated use of toolsets Full review of test environments Redesign and implementation of the defect management process Working towards a Testing Centre of Excellence Working with multiple off-shore locations and test phase team leads

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CAREER DETAILS (continued)

April 2010 – November 2011 Lloyds Banking Group – Integration Manager (User Acceptance Testing)Project User Acceptance Test Manager

Project Test Manager for the Contact Centre Telephony (CCT) integration project, a project designed to migrate all LloydsTSB and HBoS contact centre telephony systems onto Avaya integrated telephony call handling platforms are part of the merger of the banking institutions into the Lloyds Banking Group

Responsible for all aspects of the testing program, for oversight of the third party testing and execution of UAT for IVR routing and performance testing of the Avaya platforms

Liaison with third party suppliers BT, Datapoint, Verint, Avaya and IBM on all aspects of testing, but in particular Component, Integration, System and Performance Testing from BT

Extensive liaison with 3rd party (offshore) suppliers for performance testing Responsible for the management and coordination of multiple business streams for the UAT phase of CCT Influential in design of the business testing processes and a point of reference for all testing issues Delivery of business-focussed progress reports to all aspects of business and project management Heavily involved in pre-migration work and telephony systems set-up for the CCT project Responsible for applications delivery and desktop rollouts for upgraded systems to work with new telephony platforms Hands-on execution in performance testing and User Acceptance Testing Very involved in migration and cutover activities as business areas migrated to the new systems Close post-migration support when business areas began live use of the new telephony infrastructure Project Integration Manager for the Commercial Risk Integration Project as part of Release C of the Integration

programme for Lloyds TSB and Halifax Bank of Scotland merger Release C was the biggest data migration project in Europe, involving the migration of accounts from the HBOS platforms

on to the Lloyds platforms using tailored ETL processes Extensive collaboration with project management across the areas in Commercial Risk Responsible for co-ordination of testing activities across the Commercial Risk Integration area, including Credit

Sanctioning, Portfolio Operations, Credit Operations and Operation Risk & Compliance aspects of the testing program Liaison and co-ordination with the Critical Business Testing, Live Trials, Business Checkout phases of testing Reporting division-wide testing progress to senior stakeholders Engagement with business SMEs in support of testing activities

July 2009 – March 2010 CSE Global, Project Test Manager (UAT) Test Manager for the Severn Trent Water TeRI (Telemetry Replacement & Integration) Project, delivering eSCADA

systems to replace existing customer legacy systems Hired specifically to turn around the FAT test phase of a project that was in considerable difficulties, and perform a

complete rework of the defect management process, including establishing triage procedures, defect prioritisation reviews and chairing regular meetings with the end client

Responsible for co-ordination of a 10-strong testing team through FAT, System, UAT and Performance testing Worked to ensure effective co-operation between customer testing representatives and CSE development and testing staff,

and eliminate friction Completion of very detailed weekly testing activities programme, including resource management and defect re-test

scheduling, as well as managing the execution of the testing phases Preparation and submission of test reports to board level, both at the customer and within CSE

November 2008 – July 2009 Bank of America, Project Test Manager – Loyalty Project Test Manager for the Rewards Vendor Exchange Project, and internet application allowing credit card customers to

redeem loyalty points for goods and services Responsible for the management of all aspects of User Acceptance Testing, including extensive third party off shore

resources, of a project to move the Rewards Vendor from an existing supplier to a new supplier, Argos The conducting of SIT and UAT walkthroughs, with particular reference to test coverage, completeness and defect

resolution Co-ordination of five test streams into the User Acceptance Testing phase Test coverage review and analysis for the UAT phase, approval of test plans by the business Liaison with third party supplier for all aspects of testing, including payments and interfaces between Bank of America and

the rewards vendor Management of daily defect reviews and resolution Reporting the progress of UAT to management on a daily basis Implementation planning and co-ordination of the project into live running, including migration and cutover activities and

post-implementation support

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CAREER DETAILS (continued)

March 2008 – October 2008 HSBC Bank, Test Manager Test Manager for the Out of Band Strong Authentication Project, an internet security application Responsible for the management of all aspects of testing, including from third parties, of a project to enhance the

Company’s internet banking security Management of HSBC off-shore resources for development deliverables and all aspects of defect management Design and implement test strategy Oversee the plans and Test Team Leads for all phases of testing for the project Liaise with Business PM and IT PM on all matters pertaining to the project Produce management information progress reports Reporting to senior stakeholders and project management

January 2007 – March 2008 Cooperative Insurance Services, Programme Test Manager Programme Manager for the General Insurance Growth Programme, responsible for delivering a range of initiatives

designed to grow the CIS insurance business Managed multiple projects through the User Acceptance phase of testing Recruited team of testers, made up of professional contact test resource and a number of seconded personnel from the

business Established a testing framework and terms of reference for the programme, initiating formal processes for the management

of all projects within the GI Growth Programme Responsible for all aspects of User Acceptance Testing for these projects, including business engagement and liaison,

dealing with third party suppliers, test planning and reporting and problem escalation Delivered eight projects to the business in 2007/08, providing a significant increase in revenue for the company

September 2006 – January 2007 Barclaycard (Credit Card & Payments Processing), Business Test Manager Test Manager on a joint venture credit card project, where Barclaycard were launching Argos and Thomas Cook branded

credit card products on a Vision Plus based system Responsible for engagement of all Business Areas within Barclaycard, delivering UAT readiness plans Ensured business examination of supplier UAT, gap analysis and plan amendments where necessary Liaison with external suppliers (First Data and Intelligent Environments) as core and subsidiary suppliers of application

software Liaison and interface from the business into the CIO area in Barclaycard Responsible for all aspects of testing, reporting and defect management Recruitment of BA / Test Analyst resource to embed within the business as UAT resource

March 2006 – September 2006 Certegy Card Services (Credit Card Payments Processing), Test Manager Responsible for the Test Management of phase 1 of the LaSer Global Project, a project to put in place high-volume credit

card payment processing systems for the Lafayette Services group based in Paris Joined project mid-stream to take control of all aspects of System and Integration Testing and User Acceptance Testing for

a cobol mainframe-based product with a GUI client interface Responsible for the co-ordination and matrix leadership of a team in excess of 90+ testers and defect fixers on-shore and

off-shore, based in the UK, France, The Netherlands and the USA Management of all interface processing including card payments, 3rd party suppliers, fulfilment interfaces Daily liaison with customer representatives by subsidiary Responsible for all aspects of defect management Detailed reporting to Senior Management across all projects components

April 2005 – March 2006 Homeloan Management Ltd (Skipton Building Society), Test Manager Responsible for the Test Management of a mortgage application project for National Australia Group (Clydesdale &

Yorkshire Banks) Complete responsibility for test strategy and design for integration of all test areas of the project Execution of risk assessment workshop Management of an overall team of 18 UAT testers, broken into various project work stream sub-teams Relationship management with client testing team Management of 3rd party suppliers, including SWIFT and CHAPS payment testing Responsible for all aspects of test scheduling, script design Creation of test monitoring tool All aspects of defect management, daily defect reviews and regression testing Presentation of key issues at major quality review stages Reporting of progress to senior management

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CAREER DETAILS (continued)

March 2004 – Mar 2005 I.T. Service Manager, Aon (International Insurance Broker) Responsible for the management of an external I.T. services supplier, EDS, to ensure that service level agreements are

met in accordance with contractual obligations Resolving and escalating any issues that may arise and liaising directly with the external supplier manager Responsible for the day to day scheduling and integrated management of change within the UK organisation and

monitoring the progress of change Preparing and delivering reports on fault and incident management progress to Aon senior management Additionally responsible for sharing the role of Duty Manager providing 24 hour support to the Company’s operations

June 2003 – February 2004 Test Manager, Barclays Bank plc, Spring I.T. Coordinating a wide variety of projects on behalf of Barclays including testing and delivering software solutions in

accordance with CMM level II standards Preparing and managing test strategy plans, supervising the activities of a team of testers, both in the UK & off-shore, and

liaising directly with business sponsors and business project managers Managing test plans and coverage using Mercury Test Director testing tool

September 2002 – May 2003 Test Manager, APD Communications Ltd Working on the bespoke North Yorkshire Police Force Control Rooms system with specific responsibility for creating and

documenting test procedures as part of the web-based command and control system enabling the effective allocation and tracking of resources to 999 and other calls

Responsible for management and change control of the testing environment Additionally responsible for the first Service Pack Release of the project and the creation of change control documentation Developing and maintaining productive relationships with customers and the internal project team throughout the duration

of the project

January 2001 – July 2002 Test Manager, MBNA Europe Bank Coordinating and planning the test effort for the installation of a new call centre based in Carrick-on-Shannon, Ireland

handling volume credit-card marketing and applications Design & implementation of test strategies, standards and procedures for the project Ensuring that the managers of the Telecommunications, Desktop Services and Distributed Operations functions delivered

their test stages in accordance with project deadlines Planning and delivering training and guidance in User Acceptance Testing and designing the user acceptance test plans

and schedule Ensuring effective environment management and change control Reporting test results at each stage of the project and playing a pivotal role in the handover process

February 2000 – January 2001 Test Team Leader, Centrica (British Gas) Leading the UAT team for Gemini, a complex home, mobile and internet telecommunications customer relationship and

billing system written by Amdocs Responsible for the test strategy and plan as well as analysing the UAT aspects of the project and developing individual

test scenarios Facilitating the integration of all aspects of the testing phase and planning the end-to-end testing of the system Managing a multi-skilled team of up to 15 people involves in test design, validation and execution including implementing a

formal management reporting process Obtaining test data from third party suppliers and resolving software and configuration problems Assisting with the configuration management aspects of the testing process and scheduling regression testing

August 1998-February 2000 Test Manager, Cooperative Wholesale Society Testing the Oracle and Unix based Branch Charging System, a billing system with a Visual Basic front-end, with specific

responsibility for product analysis, creating test scripts and business process threads Liaising with third party (ICL) to resolve development and environment issues Coordinating the entire testing programme including testing the Client and Server code deliveries Overseeing the activities of the three other members of the team to ensure that tight deadlines were achieved Managing the delivery of the application on a phased basis and planning the systems implementation

Mar-Aug 1998 Senior Test Analyst, Ventura (Next) Aug 97-Mar 98 Test Manager, EDS (Airtours) Apr 96-Jun 97 Data Migration Test Manager, Fraser Williams 1990-1996 Principal Systems Programmer, Cooperative Retail Services 1981-1990 Various, Alexander Stenhouse

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PROFESSIONAL TRAINING ITIL Service Management V3 Agile Practitioner Mercury TestDirector 8.0 Introduction to Cobol Prince2 Practitioner Introduction to Data Communications Bull ARM Overview Advanced GCOS Operations ICL Community Alert Management MS GCOS & Operations for Operators ICL Officepower Lotus Notes Course Bull CGL for Systems Programmers Windows 98 ICL VME SCL for Systems Programmers Sales Training Course Bull SBR Course – Capacity Planning Instructional Technique ICL Introduction to VME Leadership Introduction to X25 Man Management Introduction to MS-Dos Presentation Skills Introduction to Wang VS Systems Public Relations Structured Cobol Programming ICL VMEX Overvier Various Royal Air Force Leadership Training Courses

ISEB Testing Foundation Certificate Anti Money Laundering Training

EDUCATION AND QUALIFICATIONS

Prince2: PractitionerAgile: PractitionerITIL: Service Management V3ISEB: Foundation Certificate in Software Testing3 Highers: English, History and Biology4 O Grades: Including Mathematics and Arithmetic

PERSONAL DETAILS

Date of Birth: 21/07/64 Driving Licence: Full UK

INTERESTS AND ACTIVITIES

Currently include:

Family activities Foreign travel Socialising Reading history and crime fiction Walking the dogs Obtaining a Masters in “Dad’s Taxi Service”

References are available on request

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