greenburg bo10 ppt

Coping with Organizational Life

Chapter 5

Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-1

Learning Objectives

1. Distinguish between emotions and moods.

2. Describe how emotions and mood influence behavior in organizations.

3. Describe ways that people manage their emotions in organizations.


Learning Objectives

4. Identify the major causes and consequences of stress.

5. Describe the adverse effects of organizational stress.

6. Identify various ways of reducing stress in the workplace.


Emotions

Have an object

Spread is contagious

Universal expression

Culturally based display rules


Major Emotions and Subcategories


Emotion Sources

Self-conscious emotions• Shame •

Embarrassment• Guilt • Pride

Social emotions• Pity • Envy• Jealousy • Scorn


Circumplex Model of Affect


Moods

Definition

States

Traits


Happier People Success

Job performance•Better jobs •Perform jobs more successfully•Less likely to resign

Income


Happier Workers More Successful

DistractionMemoryDecision qualityEvaluationCooperation


Affective Events Theory


Managing Emotions in Organizations

Job satisfactionEmotional dissonanceEmotional labor

•Anger managementOrganizational compassion


Organizational Stress


Occupational Demands Making decisions Performing boring, repetitive tasks Repeatedly exchanging information

with others Working in unpleasant physical

conditions Performing unstructured vs.

structured tasks


Work vs. Nonwork Conflict Role

• Conflict• Role juggling• Role ambiguity

Sexual harassment Information

• Overload• Underload• Information anxiety

Responsibility for others


Stress’ Negative Effects


Stress’ Negative Effects

Task performance

Desk rage

Health•Metabolic syndrome


Stress’ Health-related Effects


Burnout


Organizations Manage Stress

Employee assistance program

Stress management programs

Wellness programs•Presentism


Managing Stress

Manage time wisely

Seek social support

Eat healthier diet

Be physically fit


Managing Stress

Relax and meditate

Get a good night’s sleep

Avoid inappropriate self-talk

Take a time-out


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greenburg bo10 ppt

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