graybar company overview

7/30/2019 Graybar Company Overview

1/12

workingto your

advantage

ACO

MPANYOVERVIEW


2/12

GRAYBAR ISTHE VITAL LINK IN

THE SUPPLY CHAIN.


3/12

works

toyouradvantage

|1

As a leading distributor o electrical,

communications, data networkingand security products, Graybar helpsits customers power, network andsecure their acilities with speed,intelligence and eciency.From its humble beginnings in 1869 as Gray & Barton to becomingone o North Americas largest employee-owned companies,Graybar has a history o working to the advantage o its customers,manuacturers and employees.

At Graybar, a handshake still means something, and we take pridein a job well done. Thats because we strive to be the best company

to work with, the best company to work or and the best-in-classdistributor in our industry.

With nearly 240 locations across North America, Graybar is a localdistributor backed by the strength o a FORTUNE 500 company withmore than 140 years o experience. We believe that no other companyin our industry can match our experience, stability or our reputation.

Who We Are


4/12

How We Started

When entrepreneurEnos Barton and inventor

Elisha Gray oundedGray & Barton in 1869 tomanuacture telegraphequipment, little did theyknow their company

would become one othe most admired inbusiness history.


5/12

2 |3

works

toyouradvantage

Enos Barton and Elisha Gray originally ounded theircompany, Gray & Barton, in Cleveland, Ohio, in 1869. In1872, Gray & Barton changed its name to Western Electric

and eventually became the worlds leading manuacturero telephones. During the 1890s, to supplement itsmanuacturing operations, Western Electric developeda second business the wholesale distribution o othercompanies products. This second business becameGraybar, named ater its coounders, in 1925.

In 1929, Graybar employees made history when theypurchased their company rom Western Electric or

$9 million. Just nine months ater this momentouspurchase, the stock market crashed and Graybar and its

employee shareholders aced the most dicult businessenvironment in American history.

Yet Graybar survived that period and developed a culturethat continues to drive the companys success today. Thatculture is based on our core values:Integrity, EmployeeOwnership, Long-Term View and Customer Focus.

Generation ater generation, Graybar employees haveworked to protect and enhance the companys reputationby never losing sight o these timeless values.

You can learn more about Graybars historyby visitinghistory.graybar.com.


6/12

Graybar distributes electrical, communications,data networking and security productsand provides services to:

> Contractors and installers

> Industrial companies

> Commercial organizations

> Electric and broadband utilities

> Federal, state and local governments

Graybars success is the result o a long-termstrategy ocused on:

> Growing Protably

> Improving Perormance

> Innovating through Technology

> Winning with People

OUR MISSION

OUR CUSTOMERS OUR STRATEGY

Graybaris the vital linkin the supply chain,addingvalue with ecient and

cost-efective serviceand solutions or ourcustomers and suppliers.


7/12

works

toyouradvantage

4|5

INTEGRITY

> We tell the truth,

do whats right andtreat others withairness and respect.

> We adhere to highstandards o ethicsand business conduct.

> We take responsibilityor our actions.

> We behave in a waythat protects andenhances Graybarsreputation in thecommunities we serve.

EMPLOYEE OWNERSHIP

> We take pride in

our company anddemonstrate loyaltyto the company andto one another.

> We strive to be thebest in all we do.

> We win by workingtogether toward

common goals.> We tie our

personal successto Graybars success.

LONG-TERM VIEW

> We believe that

long-term success ismore important thanshort-term gains.

> We cultivate loyalrelationships thatwithstand thetest o time.

> We invest in our

employees, recognizetheir achievementsand give themopportunities tobuild successul careers.

> We work to keepGraybar strongand healthy oruture generations.

CUSTOMER FOCUS

> We are committed

to satisyingour customers.

> We deliver consistent,reliable andquality service.

> We anticipate ourcustomers needs andprovide solutions

that work.> We add value in

the supply chainthrough innovationand continuousimprovement.

OUR VALUES

FOR OUR CUSTOMERS ADVANTAGE

We will add value or our customers by anticipatingand identiying their needs and providing cost-efectivesolutions. Through excellent and ecient service we willmeet our customers expectations. They will see us as theleader in the industry.

FOR OUR SUPPLIERS ADVANTAGEWe will be the channel o choice or our suppliers byproviding cost-efective and ecient ways to bringtheir products, services and solutions to our mutualcustomers. They will see us as the leader in the industry.

FOR OUR EMPLOYEES ADVANTAGEWe will provide an environment or our employeesthat challenges them to learn, grow and prosperin an atmosphere o respect and recognition. Ouremployees will be proud to work or a protableand thriving employee-owned company.

FOR OUR SHAREHOLDERS ADVANTAGEWe will be the industry leader in the productsand services we ofer, while providing increasedshareholder value at optimal risk.

FOR OUR COMMUNITYS ADVANTAGEGraybar will be a solid corporate citizen and will encouragecommunity involvement among its employees and retirees.

OUR VISION


8/12

COMPLETE SYSTEMS APPROACH

As building systems become more intelligent,integrated and complex, you need a distributorthat understands these systems and ofers thesolutions that make them work. Graybar ofers awide range o solutions or intelligent, energy-

ecient buildings. Some examples include:

> Power solutions that provide reliabilityand improved energy management

> Structured cabling and wireless applicationsthat connect people, systems and inormation

> Lighting solutions that deliver high qualityand energy eciency

> Security and access control solutions thatprotect acilities and people

> Automation solutions that enable consistentmonitoring and control

> Comprehensive solutions or maintainingand upgrading acilities

> Graybars technical specialists have the knowledgeto help customers solve complex challenges

THE EMPLOYEE OWNERSHIP DIFFERENCEAs one o the largest employee-owned companies inNorth America, our employees take great pride in gettingthings right the rst time and delivering the best servicein the industry. We know our success depends on yoursatisaction, and well do everything we can to earn

your trust and keep you coming back.

UNMATCHED CAPABILITIESFrom its earliest days, Graybar has a track record onding innovative solutions or our customers. Today,our technology inrastructure provides a oundation orhelping you work smarter, more eciently and moreprotably. Plus, we ofer services that can help reduceyour total cost o ownership and improve your return on

investment. And when you have technical questions,well listen and help you get the answers you need.

A COMPANY YOU CAN COUNT ONWhen you work with Graybar, you can get personalized,local service, backed by the strength and capabilities o anational FORTUNE 500 company. From your day-to-daybusiness needs to emergency, ater-hours service, were hereor you. We believe that no other company in our industry

can match our experience, stability or our reputation.

As a wholesale distributor, Graybars successis driven by the success o our customers andmanuacturers. Our goal is simple. We listento what you need, we connect you to the rightsolution, and then we deliver on our word.

Its how Graybar works to your advantage.

How We Work to Your Advantage


9/12

works

toyouradvantage

6|7

Listen> Welisten to understand your needs and expectations.

> We respond with solutions that work.

> We always strive to improve your Graybar experience.

Connect

> We match customer needs with qualityproducts rom leading manuacturers.

> We provide innovative services that help

you work smarter and more protably.

> We build relationships to achievemutual, long-term success.

Deliver> We deliver consistent, reliable, quality service.

> We take pride in doing things right the rst time.

> We keep our word.


10/12

How We Work to Your Advantage

At Graybar, we oer a wide range o innovativeservices that help our customers get the job donewhile saving time and money.

MATERIALS MANAGEMENTWith our experience in supply chain management, Graybarcan help customers manage their materials and inventorymore efectively. Graybar SmartStockSM is just one way wehelp our customers improve their inventory management.We also ofer several other solutions, including on-siteservices, material kitting and order staging that provideconvenience and reduce material acquisition costs.

PROCESS EFFICIENCYGraybar can also boost customers eciency in managingtheir orders, monitoring project status and streamlining

processes. Graybars investments in technology allow usto provide detailed reports that measure perormance,cost savings and much more. We also ofer severalinvoicing options that streamline the payables processor customers.

E-COMMERCE CAPABILITIESAs a technology leader, Graybar has e-commercecapabilities that integrate with our customers procurement

systems and give anytime, anywhere access to criticalinormation. Customers can visit shop.graybar.com to ndproducts, place orders and check on transactions. Graybaralso uses EDI and XML to acilitate the electronic exchangeo standard business documents, and we support severale-procurement systems and customer e-marketplaces.

FINANCINGGraybar brings value to our customers in many otherways. One unique example is Graybar Financial Services(GFS), which provides competitive, value-added nancingsolutions that support acility improvements or energyeciency and enhanced voice, data and security systems.Contractors can also benet rom GFS by ofering a 100%project nancing solution to their end user customers.

CUSTOMER EVENTSGraybar hosts on-site customer training, along with avariety o customer-ocused seminars that help customers

stay up-to-date on the latest products, solutions andservices. Visit our online events calendar to nd out aboutupcoming events in your area.

To learn how these services can work to your advantage,visit graybar.comor contact your local Graybar branch.


11/12

Graybar is based in St. Louis, Missouri, and has nearly

240 locations in the United States, Canada and Puerto Rico.

This provides customers with:

> Convenient access to products, services and people.

Our network o locations rom coast to coast gives

customers convenient, local access to products

and services. We back our local inventories with

supporting inventory in our zone warehouses and

regional service centers.

> Fast service through same- or next-day delivery.

Orders received by 3 p.m. are typically shipped

the same day, and most orders are shipped within

24 hours o receipt. We can also provide customized

delivery services to meet customer requirements.

> Emergency service. Through our national emergency

response center, Graybar is there when our

customers need usday or night. Customers can call

1-800-GRAYBAR ater regular business hours to reachthe appropriate emergency contact in their area.

Were Local All Over.

Visit graybar.com or a complete list o locations or call 1-800-GRAYBAR to reach the location near you.


12/12

1800GRAYBAR (4729227) graybar.com

#801137A 11470 11/11

graybar company overview

Documents