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GOVERNMENT OF PUDUCHERRY

INDIRA GANDHI GOVT. GENERAL HOSPITAL & POST GRADUATE INSTITUTE

Website Address : https://health.py.gov.in

Email : msgh.pon@nic.in

Phone : 0413 – 2337070, 2336138

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Contents

1. Preamble ……………………………………………….. 3

2. General Information ……………………………………………….. 4

3. Hours of Work ……………………………………………….. 4

4. Hospital Administration chart ……………………………………………….. 5

5. Emergency services ……………………………………………….. 6

6. Outpatient Department ……………………………………………….. 7

7. Outpatient services ……………………………………………….. 8

8. Outpatient follow up Clinics ……………………………………………….. 9

9. Dept. of Dermatology & Psychiatry ……………………………………………….. 10

10. Inpatient Services ……………………………………………….. 11

11. Special ward services ……………………………………………….. 12

12. Laboratory facilities ……………………………………………….. 13

13. Special facilities ……………………………………………….. 13

14. External services ……………………………………………….. 14

15. Manpower ……………………………………………….. 15

16. Auxiliary Services ……………………………………………….. 18

17. Hospital Maintenance Unit ……………………………………………….. 18

18. Special Schemes & Programs ……………………………………………….. 20

19. BOME (Board of Medical Education) ……………………………………………….. 22

20. DNB Courses ……………………………………………….. 25

21 Senior Residents ……………………………………………….. 26

22. Office Administration chart ……………………………………………….. 24

23 Administrative Office ……………………………………………….. 29

24 Complaints & Grievances ……………………………………………….. 30

25. Implementation of Right to

Information Act

……………………………………………….. 31

26 Responsibilities of the User ……………………………………………….. 31

27. Suggestion for improvement ……………………………………………….. 32

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GOVERNMENT OF PUDUCHERRY

DIRECTORATE OF HEALTH AND FAMILY WELFARE

SERVICES

INDIRA GANDHI GOVT. GENERAL HOSPITAL AND POST GRADUATE INSTITUTE

PUDUCHERRY

ADDRESS : Victor Simonel Street Puducherry – 605 001. TELEPHONE NOS. : Medical Superintendent (Telefax) 2337186

Medical Supdt. (PA) 2337070

Assistant Director (RMO) 2336138

Casualty 2336050

Surgical Ward 2337177

Male Sur. Emergency Ward 2336971

Post. Operative Ward 2336972

Male Surgery Ward 2336973

Medical Ward 2336974

Urology Ward 2330442

ICCU 2225708

PMRC 2332213

1. PREAMBLE This Charter seeks to provide a frame work which enables our users to know

i) Our absolute commitment to provide all information about the services that are available in this Hospital.

ii) Availability of Services which they are entitled to as patient’s rights. iii) Machinery and procedures available for redressal of the grievances

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2. GENERAL INFORMATION

i) This is a Government General Hospital

ii) It provides medical care to all the patients irrespective of caste, creed and

economic status.

iii) All efforts undertaken to provide the quantum of services as required by the

patients with the available resources.

iv) State of Art Superspeciality services available.

v) Suitable advice and referral services in the event of non availability of services

3. HOURS OF WORK

A. OUTPATIENT DEPARTMENT : 8.00 A.M. to 10.30 A.M. B. EMERGENCY DEPARTMENT : Functional 24x7 on all days C. ADMINISTRATIVE OFFICE : 8.45 A.M. TO 1 P.M

2.00 P.M. TO 5.45 P.M. D. OUTPATIENT SPECIAL CLINICS : 12.00 TO 1.30 P.M.

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HOSPITAL ADMINISTRATION CHART

HOSPITAL ADMINISTRATION

Medical Superintendent

Resident Medical Officer

11. Autoclave Operators

2.CCSB

3. Drivers

4. HMU (Civil & Electrical)

5. Laundry Attendants

6. Lift OPerators

7. Sanitary Workers

8.Ward Attendants

9.Watchman

10.Technical Supervisor

Public Relation Officer

Social Workers

Departments

1. Anaesthesia

2. Biochemistry

3. Blood Bank

4. BOME

5. Cardiology

6. Casualty

7. Dental

8. Dermatology

9. Diet Section

10. ENT

11. Geriatric

12. Medicine

13. Microbiology

14. MRD

15.NCD

16.Nephrology

17.Neurology

18.Neurosurgery

19.Ophthalmology

20.Orthopaedicsa

21.Paediatric Surgery

22.Pathology

23.Plastic Surgery

24.PMRC

25.Psychiatry

26.Radiology

27.Surgery

28.Urology

Nursing Superintendents

Head Nurses

Staff Nurses

Nursing Orderlies

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4. HOSPITAL SERVICES

4. A. EMERGENCY SERVICES

The hospital is equipped with emergency services round the clock and is functional at

the Casualty block near the main gate for ease of accessibility. Trained Medical Officers,

Nursing Staffs are engaged in Casualty to deliver state of Art Emergency care.

Emergency Wards, Intensive Coronary Care Unit and Intensive Medical Care Unit, Burns

& Trauma wards are available to receive and treat patients who are critically ill warranting

emergency admissions.

Patients attending Casualty who do not require Emergency Care are administered drugs

for one day and suitably advised to attend OPD on the following day.

The casualty is headed by one Medical Officer in Charge. The Casualty is functional 24 x

7 in three shifts by a team of doctors, Nursing Personnel & Ward Attendants. Cases are

being received from adjoining TamilNadu areas which envisages around 50 – 75 km from the

Puducherry border. In addition, a team of doctors are available for each department round the

clock inside the hospital to deliver Emergency Care to Inpatients as and when required. A

specialist is on call for each Speciality on a particular day round the clock.

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4. B. OUTPATIENT DEPARTMENT

On an average 3,500 patients attends to the outpatients services while 650 inpatients

are attended in the wards besides 150 inpatients are admitted every day on an average.

A Registration Department with six counters is functional from 7.30 A.M. to 10.30 A.M.

on all working days and between 7.30 A.M. to 9.00 A.M. on holidays. Separate counters are

exclusively reserved for Senior Citizens, physically handicapped and for Government

servants.

Special clinics Registration from 11.30 am to 1.00 pm

A team of Social Workers are permanently placed at this section for guiding the patients

to the respective Outpatient Department and to provide wheel chairs, stretchers and trolleys for

transportation of very sick patients.

Names of the Outpatient Departments are written in English and Tamil along with

numbers for easy identification by the patients and they are displayed near the respective

departments. Plan of OPD is kept in each floor to aid the patient.

Facilities for ECG, Minor Surgery, Physiotherapy, X-Ray facilities and Ultrasound are

available in the outpatient block.

Recommended investigations are done in the Outpatient Department itself, where a

Common Blood Collection Centre is available for Department of Biochemistry and Pathology.

Drugs are dispensed from three Pharmacy Counters for the convenience of patients

and to avoid any undue delay in dispensing of drugs. Later this counters serve for Special

Clinics.

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ADMISSION COUNTER Adjoining the Casualty there is a computerized admission counter The Admission

counter is available round the clock & it is manned by Statistical Officer with a team of Medical

Record Clerks.

OUTPATIENT SERVICES :

The following Outpatient Clinics are functional in the OPD premises from 8 a.m to 10.30 a.m.

1. Cardiology

2. Dental

3. Dermatology

4. ENT

5. Medicine

6. Nephrology (Wed & Saturday)

7. Neurology

8. Neurosurgery

9. Non Communicable disease Clinic

10. Ophthalmology

11. Paediatric Surgery (Mon,Wed,Thu,Sat)

12. Orthopaedics

13. Physical Medicine & Rehabilitation Centre

14. Physiotherapy (Mon /Wed / Fri)

15. Occupational Therapy (Mon /Wed / Fri)

16. Plastic Surgery (Tues, Fri)

17. Psychiatry

18. Surgery

19. Urology (All days except on Wed & Saturday)

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OUTPATIENT FOLLOW UP CLINICS : The Outpatient follow up Clinics for the following Specialities are functioning from 12.00 Noon

to 1.30 PM at the Agathiar Block. Department Services Room Day

CARDIOLOGY

1. Valvular Disease 2. C.A.D 3. C.A.D. 4. Hypertension 5. Hypertension 6. Assessment Clinic for Cardiac Surgery

25 Monday Tuesday Wednesday Thursday Friday 2 times / month

DENTISTRY 1. Conservative 2. Endodontic 3. Post Operative 4. Preventive Dentistry

5. HBsAg Surgical Work

34 Tuesday Wednesday Thursday Friday Tuesday

6. Post Op Follow up & Oral Hygiene All days index awareness

7. HBsAg Surgical Work Up Saturday 8. HIV Surgical Work Up Tuesday

MEDICINE 1. Gastroenterology 2. Respiratory 3. Geriatric 4. Diabetes 5. Endocrinology (NCD)

32 Monday Tueday Wednesday Thursday Friday

NEUROLOGY 1. Epilepsy 2. Strokes Movement disorder

31 Mon & Fri Wednesday

OPHTHALMOLOGY 1. Glaucoma,Cornea, Retina clinic-I unit 2. Glaucoma,Cornea, Retina clinic-II unit 3. Glaucoma,Cornea, Retina clinic-III unit

39 Sat, Mon Wed, Thurs Tues, Friday

OTO-RHINO-LARY

1. Audiology 2. Vertigo 3. Speech Therapy

38 Tuesday Friday All days

ORTHOPAEDICS 1. Fracture follow up – I 29 All working days

2.CTEV Follow up clinics All Mondays & all Thursdays [except Public holiday

3. Geriatric Follow up Clinics : All working days

4. Paediatric Follow up Clinics : All working days

5. Spine Injury Follow up Clinics : All working days

SURGERY

1. Cancer Clinic

22 Monthly first Tuesday

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Special Clinics under the Department of Dermatology and Department of Psychiatry is

functional at the Indira Gandhi Medical College and Research Institute.

The Department of Paediatrics is functional in Rajiv Gandhi Government Women and Children

Hospital.

The outpatient and special clinics of the following Departments are functional at their

respective hospital as elaborated below :

IGMC&RI DEPARTMENT OF DERMATOLOGY

Hansen’s Clinic (8.30 A.M -12.30 P.M.) Wed, Thurs

Psoriasis Clinic (2.00 – 4.00 P.M.) Friday

Vitiligo Clinic (2.00 – 4.00 P.M.) Friday

DEPARTMENT OF PSYCHIATRY OPD SERVICES : 8 a.m. to 11 a.m.

1. Schizophrenia – Psychotic Disorders Monday

2. Neurotic Disorders Tuesday

3. De-Addiction Substance Related Disorders Wednesday

4. Bipolar Disorders Thursday

5. Organic Psychiatric Disorders Friday

6. Premarital and Genetic Counselling Monday

7. Child Guidance Clinics Tuesday

8. De-Addiction Clinics Wednesday

9. Psychotherapy – Cognitive Behavioral Therapy Thursday

10. Suicide Prevention / Intervention Clinic Friday

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4. C IN PATIENT SERVICE

The hospital is equipped with 626 beds, distributed over various Specialities. The

Specialities are manned by a team of Specialists and Medical Officers. The available

Specialities are enlisted below :

1. Anaesthesiology SUPER SPECIALITIES

2. Dentistry 1. Cardiology

3. ENT 2. Cardiothoracic Surgery (in collaboration with Frontier Lifeline Pvt. Ltd. Chennai)

4. Geriatric Medicine

5. Medicine 3. Gastroenterology

6. Ophthalmology 4. Urology

7. Orthopaedics 5. Neurology

8. Palliative Care 6. Paediatric Surgery

9. Radiology 7. Plastic Surgery

10. Surgery 8. Neuro Surgery

11. Spinal Injury Centre 9. Palliative care

The hospital has two theatre complexes with 10 OT tables and a separate minor

Operation Theatre near the casualty.

Separate Wards for Intensive Coronary Care, Intensive Medical Care, Post Operative

care, Burns care, Dialysis ward, Cardiac Cath Care and Cardiac Post-Op Surgery are

available.

Patients right for privacy, dignity, religious and cultural beliefs are respected and

safeguarded.

Visitors are allowed from 6.00 A.M. to 7.00 A.M. , Noon 1 p.m. to 1.30 p.m. and from

4.30 P.M. to 6.30 p.m.

ENQUIRY & INFORMATION COUNTER

An Information counter is available from 8.00 am to 8.00 pm in the casualty premises

where all the inpatients details are available to public. This Section is fully computerized.

Computerized Hospital Information system is available.

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4.D SPECIAL WARD SERVICES

The hospital is equipped with Special wards comprising of “A”, “B”, “C” and “D” type as

enlisted below.

Affordable patients who request Special wards are allotted wards as per their income as

detailed below. The charges for treatment, Investigations, consumables and medicines are

charged according to the type of ward

The Special ward services including Bed charges, diet charges for Government servants

and freedom fighters are given free of cost.

FOR NON GOVERNMENT PATIENTS

Sl.No. Type of Bed Monthly Income Advance

1. A-Type Rs.5000 & above Rs.1000/-

2. B-Type Rs.3000 to 4000 Rs.500/-

3. C-Type Rs.2500 to 2999 Rs.400/-

4. D-Type Rs.1500 to 2499 Rs.300/-

FOR GOVERNMENT SERVANTS

Sl.No. Type of Bed New Basic Pay

1. A-Type 49369 & above

2. B-Type Rs. 28938 to 38239

3. C-Type Rs.24517 to 28937

4. D-Type Rs.24516 & below

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The details of charges according to the income are given below:

Income above 2999 - Full Charge

Income 1500-2999 - Half Charge

Income 1000-1499 - Quarter Charge

4. E LABORATORY FACILITIES

The hospital has a well equipped Laboratory facility. All investigations are bar coded

for easy identification and to avoid any discrepancy. The Services are functional offering OPD,

In Patient and emergency services. The available Laboratory services in the following

Specialities are equipped with a team of Specialists and Laboratory Technicians

a) Biochemistry

b) Microbiology

c) Pathology

4. F SPECIAL FACILITIES The hospital has the following State of Art equipments to deliver quality care to the patients.

LIST OF SPECIAL FACILITIES

1. CR PACS (Radio-diagnosis)

2. Cardiac Cath Lab

3. C-Arm

4. Colonoscopy

5. Computerized Audiometry

6. CT Scanner

7. Cystoscope

8. Dialysis Machines

9. Digital Radiograph

10. E.E.G.

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11. ESWL (Lithotripsy)

12. Fundus Camera

13. Harmonic Scalpel

14. Intraluminal Laparoscope & Skin Stapler

15. Laser Photocoagulation

16. Mamotome Breast Biopsy System.

17. Operating Microscope

18. Optical Tomography

19. Perimeter Automated

20. Phaco machine

21. Rotatory Microtome

22. Therapeutic Video Endoscope

23. Tread Mill

24. Ultra sound

25. Echo Cardiogram

In addition to the above facilities, the hospital has a licensed Blood Bank Unit dispensing Blood

and is functional 24 x 7.

EXTERNAL SERVICES First and third week of every month a Specialist Visit is arranged to Karaikal to cater

specialist treatment to the patients at Karaikal.as detailed below :

Cardiology : Every Friday

Paediatrics : Every Fortnight on Friday

Surgery : Every Fortnight on Friday

Neurology : Every Fortnight on Friday

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MANPOWER

Sl.No Designation Sanctioned Strength

1 Assistant 21

2 Assistant Cook 21

3 Assistant Line Inspector 5

4 Autoclave Operator 7

5 Bacteriologist 1

6 Barber 6

7 Bio-Chemist 1

8 Boiler Attendant 2

9 Boiler Attendant (MSL) 1

10 Carpenter 1

11 Chief Pharmacist 2

12 Cleaner 7

13 Cleaner Cum Stretch Bearer 11

14 Cook 25

15 Dark Room Assistant 7

16 Dental 3

17 DEO 3

18 Dialysis Operator 6

19 Dietician 3

20 DPA 1

21 Driver 12

22 ECG Technician 7

23 ECG Technician (Senior) 1

24 Fitter 1

25 Foreman 1

26 Gardener 1

27 GDMO 78

28 Head Nurse 32

29 Helper 8

30 Housekeeper 2

31 Ice Machine Attendant 1

32 JAO 1

33 Junior Engineer (Civil 2+ Elec.1) 3

34 Lab Attendant 11

35 Laundry Attendant 16

36 LDC 11

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37 Lift Operator 11

38 LS 1

39 Medical Record Technician 4

40 MTS(Gen) 21

41 MTS(Security) 23

42 Nursing Orderly 35

43 Nursing Superintendent- Gr-I 2

44 Nursing Superintendent- Gr-II 4

45 Occupational Therapist 1

46 Opthalmic Technician 3

47 Orthotic Technician 2

48 Orthotist 1

49 Painter 1

50 Pharmacist 27

51 Photographer 1

52 Physiotherapist 4

53 Plaster Technician 1

54 Plumber 6

55 Private Secretary 1

56 Project Operator 1

57 Prosthetic Technician 2

58 Psychiatry Nurse 1

59 Public Health Nurse 2

60 Radiogrrapher 11

61 Record Clerk 1

62 Refrigeration Mechanic 2

63 Sanitary Worker(Health) 96

64 Senior Dietician 1

65 Senior Lab Technician 31

66 Sergeant 6

67 Sewer man 1

68 Shoemaker 1

69 Social Worker 9

70 Specialist 45

71 Staff Nurses 304

72 Statistical Inspector 2

73 Statistical Officer 1

74 Steno Gr-I 2

75 Steno Gr-II 2

76 Stock Verifier 1

77 Store Keeper Gr-I 3

78 Store Keeper Gr-II 2

79 Store Keeper Gr-III 1

80 Superintendent 3

81 Surgical shoe Maker 1

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82 Table Matti Servant 6

83 Tailor 2

84 Techinical Supervisor 1

85 Technical Assistant 8

86 Technician Laundry 1

87 Technician O.T. 2

88 Technician(CT/MRI/SCAN) 2

89 Telephone Operator 6

90 Telephone Supervisor 1

91 Theatre Assistant 15

92 Theatre Attendant 22

93 UDC 32

94 Ultrosonic Technician 2

95 Ward Attendant(includes 1 PMRC) 181

96 Warden 1

97 Wireman 6

98 X-ray Technician 2

Total 1291

IDENTITY

Doctors wear white aprons with badges showing Name and Designation. Nurses are in uniform with badges. All staff members wear identity card in English showing Name and Designation.

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5. AUXILIARY SERVICES

5. A. LAUNDRY The Hospital has a Modern Steam Laundry at Gorimedu. The Laundry has modern

equipments. The Laundry has 28 members headed by a Technical Supervisor(Laundry), and

comprises of Technician (Laundry), Boiler Attendants, Store Keeper and Laundry Attendants.

The Total No. of Linens washed per month are 17,000 to 19,000 pieces. Linens from various

Hospitals are washed in the Laundry which includes IGGGH&PGI, Puducherry, IGGMC&H,

Puducherry, GHCD, Gorimedu, ESI Hospital, Gorimedu, CHC, PHC & Sub Centres.

5. B. DIET

Diet Section functions from 6.30 A.M. to 6.30 p.m. daily.

Our Aim is to provide safe and nutritious food through careful planning, procurement and

proper preparation and distribution of balanced diet to the inpatients.

Nearly 500 inpatients are supplied with 19 different types of food daily according to their

disease.

Food is prepared hygienically in the Steam cooking range avoiding wastage and

preserving the Nutrient contents of food materials with due care.

Diabetic patients, Cardiac patients, Geriatric patients and Renal disease patients are

given advice regarding diet in the clinics and in the old age homes.

We supply Non-vegetarian Diet for all the inpatients for 3 days in a week and on other

four days with vegetarian diet only.

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5. C. HOSPITAL MAINTENANCE UNIT

A Electrical wing and a civil wing is functional in the Hospital premises to undertake

Electrical & civil maintenance works. Each wing is headed by a Junior Engineer.

The Electrical wing comprises of a team of workers which include Foreman, Assistant

Line Inspector, Wiremen and helper. The Civil Wing comprises of Fitter, Plumber, Painter,

Workshop Attender and Carpenter.

The hospital has a power Back Up System in the event of Electrical failure. Four

Generators give back up services to critical points which includes CT Scan, Operation

Theatres, Intensive Medical Care Units, Intensive Coronary Care Units, Cath Lab,

hemodialysis Unit, Post Operative Wards and Critical Care equipments.

Adequate water supply with three sumps and over head tanks is maintained. Periodic

water samples are taken and sent for analysis and received reports are analysed and remedial

measures taken. Periodic Chlorination and cleaning of tanks done. In addition, nearly 21 R.O.

units are installed in various places inside hospital for safe water to all in the hospital.

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6. SPECIAL SCHEMES & PROGRAMS

6. 1 MASTER HEALTH CHECKUP SCHEME

A Special Master Health Checkup Scheme is in operation in this Hospital. Willing people

can approach the Resident Medical Officer, for undergoing a complete checkup of their body by

paying a nominal fee of Rs.250/-. The investigations will be decided by a Specialist. The

person will be examined on all working days except on Fridays and Public Holidays.

6.2 EYE DONATION CENTRE:

This Institution has become a Life Member of the “Eye Bank Association of India”,

Hyderabad from February, 2010 attached to the Ophthalmology Department. So far 743 pairs

of Eyes from dead persons have been taken and handed over to various Eye Banks in

Puducherry.

6.3 SPECIAL COMMITTEES

For effective functioning of the Hospital, the following Committees have been formed

with some elite group of Specialists.

a) Hospital Infection Committee

b) Blood Transfusion Committee

c) DNB Protocol Ethical Committee

d) Academic Council

e) Renal Transplant Ethics Committee.

f) Bio Medical Waste Management Committee

Ethical Committee is for clearance of research work projects in the Hospital.

Academic Council is for monitoring the Post Graduate students undergoing DNB training

in this Institution.

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6.4 CENTRAL SECTOR SCHEME – SPINAL INJURY CENTRE

The Central Sector Scheme of the Ministry of Social Justice and Empowerment, Dept. of

Empowerment of Persons with Disabilities, Government of India has paved a way for setting up

a Spinal Care Centre in the Union Territory of Puducherry with a grant of Rs. 2,43,00,000/-.

The process of setting up and commissioning of the “Spinal Care Centre “ is in the process.

Setting up of Renal transplant and corneal transplant is also in the pipeline.

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7. MEDICAL EDUCATION

BOME :

(BOARD OF MEDICAL EDUCATION, GOVERNMENT GENERAL HOSPITAL, PUDUCHERRY)

Board of Medical Education was founded in 1991. The Medical Superintendent of

IGGGH&PGI is the controller of Examination for the Board. All the paramedical Institutions of

Karaikal, Mahe, Yanam region which includes also Auxillary Nursing & Midwifery and General

Nursing courses are affliated to the Board.

Board of Examination for Nursing was separatel formed in 2002, all Nursing courses has

been assigned for Board of Examination for Nurse which follows the norms laid down by the

Indian Nursing Council and Tamil Nadu Nursing and Midwives Council.

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Courses conducted under BOME:

1. Diploma in Medical Lab Technology

2 years Karaikal,

Mahe

Mother Theresa Post graduate and Research

Institute of Health Sciences

2.

Diploma in Optometry

2 years Puducherry

Aravind Eye Hospital and Post Graduate

Institute of Ophthalmology

3. Diploma in Ophthalmic techniques 2 years

4. Diploma in Health Inspector 1 year Puducherry

Vinayaga Mission College of Paramedical Sciences, Puducherry

5. Diploma in Clinical Radiological

Assistance

2 years Puducherry

Mother Theresa Post

graduate and Research

Institute of Health

Sciences

6. Diploma in Clinical

Echocardiography

7. Diploma in Dialysis Technology

8. Diploma in Ayurveda Pharmacy

9. Diploma in Siddha Pharmacy

10. Diploma in Homeopathy Pharmacy

11 Diploma in Clinical Microbiology

12. Diploma in Ayurveda Panchakarma Therapist

2 years Mahe Rajiv Gandhi Ayurveda

College

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(BOEN) : BOARD OF EXAMINATION FOR NURSE :

ANM, GNM - MTPG&RIHS Puducherry

GNM - MTPG&RIHS Karaikal

ANM - MTPG&RIHS Mahe

GNM - MTPG&RIHS Yanam

ANM,GNM - Vinayaga Mission College of

Paramedical Sciences

Puducherry

ANM,GNM - Sri Venkateswara College of

Paramedical Sciences,

Puducherry

ANM, GNM - East Coast Institute of

Health Sciences

Puducherry

ANM, GNM - AG Padmavathy Institute of

Paramedical Sciences

Puducherry

GNM - Vinayaga Mission College of

Nursing

Karaikal

GNM - Immaculate Institute of

health Sciences

Karaikal

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7.1 ACADEMIC PROGRAMS :

Periodic Continuing Medical Education Program are conducted for all classes of staffs

and doctors using both internal and external resource persons.

Discourses in various Specialities conducted periodically to Medical Officers in co-

ordination with various Premier Private Institutions like Global Hospital Pvt. Ltd., Chennai, SIMS

Hospital, Chennai, Apollo Hospital, Chennai involving external resource persons for the benefit

of DNB teaching programme.

7.2 DNB PROGRAMME

Our Institution is recognized for Post Graduate training (DNB – Diplomate of National

Board) in various Specialities and Super Specialities by National Board of Examination (NBE),

New Delhi since 2001. Candidate selected based on All India Entrance Examination join these

courses.

Various Specialities and Super Specialities include Anaesthesiology, General Medicine,

Family medicine, Ophthalmology, Orthopaedic Surgery, ENT, Paediatrics, Obstetrics &

Gynaecology, Surgery, Radiology and Urology.

This Institution has been accorded with accreditation for imparting Post Graduate

Training to Doctors in the following Specialities which has turned this General Hospital into a

Post Graduate Teaching Institution. The present admission strength is as follows :

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POST MBBS POST DIPLOMA

1) Anaesthesiology 2 2

2) General Medicine 3 -

3) Family Medicine 4 4

4) Ophthalmology 2 2

5) Orthopaedic Surgery 2 2

6) ENT 1 1

7) Paediatrics 2 2

8) Obst & Gynaecology 5 5

9) Surgery 3 -

10 Radiology

11) Urology (Super Speciality) 1 -

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7.3 SENIOR RESIDENTS:

This Institution has been accorded for Intake of 66 Senior Residents in various

disciplines for a period of 3 years as detailed below:

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1. Medicine - 6 Nos.

2. Surgery - 6 Nos.

3. Anaesthesiology - 6 Nos.

4. Paediatric - 6 Nos.

5. Urology - 2 Nos.

6. Paediatric Surgery - 2 Nos.

7. Obstetrics & Gynaecology - 6 Nos.

8. Cardiology - 2 Nos.

9. ENT - 2 Nos.

10. Forensic Medicine - 2 Nos.

11. Microbiology - 2 Nos.

12. Nephrology - 2 Nos.

13. Neurology - 2 Nos.

14. Neurosurgery - 2 Nos.

15. Nuclear Medicine - 2 Nos.

16. Orthopaedics - 2 Nos.

17. Ophthalmology - 2 Nos.

18. Pathology - 2 Nos.

19. Physical Medicine &

Rehabilitation

- 2 Nos.

20. Psychiatry - 2 Nos.

21. Radio Diagnosis - 2 Nos.

22. Skin & V.D - 2 Nos.

23. T.B - 2 Nos.

7.4 COMPULSORY ROTATORY INTERNSHIP TRAINING This Institution is recognized by the Medical Council of India for imparting Compulsory

Rotatory Internship Training (House Surgeons) for 70 students per year.

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OFFICE ADMINISTRATION

Medical Superintendent

RMO

RTI(Hospital)

Hospital Maintenance/ Estate Officer

DDO-1704

JAO

RTI(ESTT)

PURCHASE

STORES

PHARMACY

ACCOUNTS(BILLS)

DDO-1702

LS

ESTABLISHMENT

ACCOUNTS

DDO-1703

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8. ADMINISTRATIVE OFFICE

Week Days : 8.45 A.M. to 1.00 P.M 2.00 P.M. to 5.45 P.M.

Closed on Saturdays, Sundays and Holidays Medical Superintendent, Assistant Director and Public Relation Officer are available during

working hours on all working days.

The administration is under direct control of Medical Superintendent supported by

Junior Accounts Officer and Lay Secretary in all 3 Sections deals with Establishment /

Purchase / Accounts matters supervised by 3 Superintendents respectively.

The establishment sections deals with Service matter like Promotions, Transfer, MACP,

Leave, Disciplinary Proceedings, Court matters, Insurance, TA, Training, Deputation, Pension,

Increments, N.O.C etc.,

The Purchase section deals with procurement of Medicines including Life Saving

Medicines, Injection etc., Moreover this section also procures medicines for the CTVS as per

MOU. In addition, it also deals with AG(Audit), preparation of budget etc.

The Accounts Sections deals with preparation of Pay Bills and settlement of all other

bills like Pensionary Claims, LTC, CEA, DA, Medical claims, Subsistence allowance, GPF,

Leave Encashment, etc.

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9. COMPLAINTS AND GRIEVANCES

Though the Hospital is fully equipped and managed by a team of dedicated Specialists

and General Duty Medical Officers with single objective to provide best free professional

medical care for all patients at the earliest without causing any inconvenience, there will be

occasions when our services may not be upto the expectations of the user. In such events,

complaints and suggestions are welcome to maintain and improve the services.

The complaints and suggestions boxes are available one at Medical Superintendent

Office and at critical points.

There is a designated Assistant Director / Public Relation Officer who will acknowledge

and attend all Grievances.

Besides under the guidance of Medical Superintendent, a team of Officers supervise and

implement various sections. Any grievance, the public may contact the concerned Officer who

will always be ready to assist.

Nature

of

Problem

Overall

Administr

ation

Sanitation,

Security

Hospital

Maintenance

Unit (PWD &

Electricity)

Nursing

Care

Food Accounts

Officer to

be

contacted

Medical

Supdt.

Phone:

2337070

Assistant

Director

Phone:

2336138

Assistant

Director

Phone

2336138

Nursing

Supdt.

PBX

236

Senior

Dietician

PBX

221

Junior

Accounts

Officer

PBX 202

- 31 -

10. IMPLEMENTATION OF RIGHT TO INFORMATION ACT The Government of Puducherry has designated the following Public Authorities in this

Institution as Public Information Officer with respect to IGGGH&PGI, Puducherry.

Sl.No. Name of the Public Information Officer Name of the first

Appellate Authority

1. Dr.K.G. Ravi (Hospital Administration)

Resident Medical Officer

Public Information Officer

Dr. S. Mohankumar

Medical Superintendent

2. G. Diagou Soupramanien

(Office Administration)

Junior Accounts Officer,

Public Information Officer

3. K. Candane @ Sivaradjane,

Lay Secretary,

Asst. Public Information Officer

11. RESPONSIBILITIES OF THE USER The success of these charter depends on the support we receive from our users.

REQUEST TO THE USER

❖ Please do not cause any inconvenience to other patients.

❖ Please help us in keeping the hospital and its surrounding neat and clean.

❖ Please use the facilities of this hospital with care.

❖ Beware of touts.

❖ This hospital is a non smoking zone.

❖ Please refrain from demanding undue favours from staffs and officials.

❖ Please provide useful feedback and constructive suggestions.

- 32 -

12. SUGGESTION FOR IMPROVEMENT Please do not hesitate to register your complaints. It will only help us to serve you better.

Any suggestion for improvement of this charter document will be most welcome and may

be addressed to:

Medical Superintendent,

Indira Gandhi Government General Hospital and

Post Graduate Institute,

No.1, Victor Simonel Street,

Puducherry 605 001.