government of india department of space bengaluru...1 government of india department of space isro...

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Government of India Department of Space ISRO Satellite Centre

Bengaluru Reference is Invited to Public Tender Notice No.20, Dated 14-07-2016 and subsequent Pre-Bid meeting held on 01-08-2016 to Tender for providing House Keeping, Maintenance, Care Taking and Catering Support Services at ISRO/ISAC Guest House, Old Airport Road, Vimanapura Post, Bengaluru – 560017 and ISRO Guest House, Devanahalli, Lalagondanahalli, Near Rani Cross NH-7, Avathi Post, Devanahalli Taluk, Bengaluru - 562 110. In this connection, revised NIT document is prepared as follows for perusal and submission of offer: 1.0 Preamble:

1.1 The Guest House of ISRO Satellite Centre [ISAC], is located at Old Airport

Road, Vimanapura Post, Bengaluru-560 017.

1.2 ISRO Guest House is located at Devanahalli, Lalagondanahalli, Near Rani Cross NH-7, Avathi Post, Devanahalli Taluk, Bengaluru - 562 110

1.3 Both these Guest Houses are catering to the needs of all ISRO Centers/Units

located across the country. These two Guest Houses provides transit accommodation arrangement primarily for DOS/ISRO officials as well as officials from other Central Government Departments. ISRO/ISAC is looking for a qualified, reputed and well established Service Provider who has the potential to carry out the House Keeping, Maintenance, Care Taking and Catering Support Services at these two Guest Houses.

1.4 The Service Provider shall submit: Service Provider Details as per Annexure-A. Service Provider has to submit Price Bid in a separate sealed cover as per

Annexure-B. Service Provider Declaration Form as per Annexure-C. Service Provider Declaration stating that no court case is either pending/or

being contemplated against the Proprietor or Company as per Annexure-D. Service Provider has to submit Compliance Statement as per Annexure-E. Secrecy and Non-Disclosure Agreement as per Annexure-F. This is a Two Part Tender. Please quote in two parts. Special Instructions for

2 Part Tender as per Annexure-G. Manpower requirement as per Annexure – H. Rates for Food items as per Annexure-I. List of Cleaning Materials as per Annexure-J.

The Tenderers who have not participate in the Pre-Bid conference held on 01-08-2016 will not be considered and shall be disqualified.

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NOTE: It may specifically be noted that Predatory Pricing shall not be accepted and the bids not meeting even the basic cost of input. i.e. unreasonably low prices to undercut and obtain the contract are liable to be ignored in order to obtain quality products/services. The conditional bids shall not be considered and will be out rightly rejected in very first instance.

1.5 Validity:

The Contract shall be initially valid for 02 [Two] Years. If the services are found satisfactory, the contract is extendable for one more year on the same terms & conditions upon mutual consent. However, ISAC reserves the right to curtail the period of the contract by giving 30 days prior notice.

2.0 Scope of the Work:

2.1 The scope of the work to be carried out under the Service Contract is

essentially maintenance and smooth running of the ISRO/ISAC Guest House at Old Airport Road, Vimanapaura Post, Bengaluru-560 017 and ISRO Guest House, Devanahalli, Lalagondanahalli, Near Rani Cross NH-7, Avathi Post, Devanahalli Taluk, Bengaluru - 562 110

a. Manning of Front Office by Supervision.

b. House Keeping Services by positioning suitable qualified personnel

c. Catering Services by preparing food items and maintenance of Canteen

and Dining Area by positioning Cooks/Stewards/Helpers. d. Inventory Management.

All the activities shall be carried out on round the clock by engaging suitable person[s] on 3 shifts basis. The details of work to be carried out under each category shall comprise.

A. Manning of Front Office by Supervision :

2.2 Manning of Front Office by well educated and trained supervisory level person

on round clock basis or as directed by Administrative Officer or any authorized Officer of ISAC. The activities for manning the front office shall include:

Receiving notification of arrivals of guests.

Making ready the rooms for occupation by guests by changing linen such

as bed sheets, pillow covers, towels etc.

Servicing of guest rooms including toilets.

Welcoming the guests and making their stay comfortable.

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Preparation of bills and collection of room tariff/food charges from the

guests, and depositing the same with ISAC, on the same day with proper accounting entries in the registers.

Preparing and submitting Room Occupancy Report.

Arranging food requirement of the guests.

Attending the room calls of inmates/guests and to provide wake-up calls at

the appropriate time, if any, request by the guests.

Daily cleaning of all rooms and common areas of the premises. Maintenance of Check-in and Check-out Register on daily basis.

Maintaining of accommodation register and other requisite records as

directed by Administrative Officer, ISAC. 2.3 Providing round the clock counter service/room service to the inmates and

guests at Guest House. 2.4 Co-ordinate with Administrative Officer, ISAC, or any authorized Officer,

ISAC, for allotment of room to the guests and transport arrangement, on a regular basis.

B. House Keeping: 2.5 The details of Guest House to be maintained by the Service Provider are as

follows: ISAC Guest House and Devanahalli Guest House Complex includes 12 Suites, 36 Rooms [each room furnished with two single cots with beds], 1 Dormitory with 12 bed, kitchen attached with Dining hall, VIP Dining hall, two lounge, Conference Hall, Office Rooms, Staff Rest Room, Maintenance Room and Store Room etc.,

2.6 Maintenance and upkeep of Guest House rooms and suites in perfect and

impeccable manner. 2.7 Regular daily maintenance and cleaning work shall include:

Cleaning of all rooms, toilets/bath rooms. Cleaning of all common areas like lounges, stair cases, office rooms,

conference room, common toilets, corridors, passages etc., Setting/resetting of the bed sheets, dusting on all places above floor once

in a week. Dusting of table tops, wood paneling and overall cleaning of the specified

area. Cleaning of partition and window glasses from the inner side where

accessible. Removal of stains from table tops and walls (where washable).

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Servicing of toilets through the day. Cleaning of windows, glass, panes, doors/ventilators, ceilings, walls,

internal furniture, lights, fans, electrical fittings, mirrors, glazed tiles etc., from dust using glass cleaning liquid or suitable cleaning media.

Polishing of metal strips/signs/panels/artifacts if any. Cleaning of Back entrance, Fire exits, Main and Rear Stairways and other

common areas. Cleaning of waste bins and collection of general waste from all public

areas. Removal and disposal of dry garbage. Vacuuming of carpeted floor. Mopping of uncarpeted floors. Spotting of stains on carpets where possible. Cleaning of Lights and A/c vents, fans, light, panel strips, if any. Polishing of brass and steel panel strips and knobs. Special cleaning of uncarpeted floor area. Disinfectant treatment of toilets, water closets and wash basins. Sponging off wall stains. Polishing telephone instruments. Thorough cleaning of the refrigerators and floor, and behind all movable

furniture.

2.8 Vendor[s] shall provide the following items in Guest House at ISAC and Devanahalli:

SL.NO

ITEM BRAND QUANTITY

1 Electric Kettle of normal capacity

Bajaj/Phillips 01

2 Coffee/ Tea Sachets

Bru & Sunrise/ Taj & Red Label

02

3 Milk Powder Nestle Everyday/Amul

02

4 Sugar Sachets Britannia/Parle 02 5 Slippers Relaxo/Bata 02 [Pairs] 6 Shaving Kit Gillette/Max 02 7 Bath Towels Bombay

Dyeing/Trident 02

9 Hand Towels Bombay Dyeing/Trident

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2.9 The successful Service Provider shall bring all the required Branded cleaning materials as specified by Focal Point, ISAC from time to time. The list of items required every month is enclosed as per Annexure-J. If the brand or quality of the cleaning materials is not satisfactory, the same is liable to be changed/replaced by the Service Provider as per the requirement and to the satisfaction of Focal Point, ISAC. A separate register shall be maintained by the Service Provider for the receipt and usage of materials and to be counter signed by Administrative Officer, ISAC or any nominated person. Tenderer[s]

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are requested to consider this aspect and quote the appropriate Service Charges. Vendors may qualify the Brand which they are going to provide.

Dry sweeping should be done using brooms or by mechanical means or electrically operated vacuum cleaners etc., two times a day i.e in the morning and in the afternoon. Wet mopping of the floors should be done as per the instructions of Focal Point, ISAC.

2.10 Changing of linen, pillow cover in all the occupied rooms once in two days or

as and when occupancy changes/vacates even at odd hrs when the guests check-in and check-out during late night and early morning.

2.11 Co-ordinate for sending the soiled bed, linen items and Towels etc., for

washing / Laundering. Collecting the washed bed linen and towels etc., after washing and keep them in safe custody.

2.12 Keeping inventory of linen items and other consumables issued by the ISAC. 2.13 Carrying in/out luggage of Guests as and when they check in and checkout of

guest house and accompany the guest to the allotted room. 2.14 Helping the guest to familiarize with the guest house rooms. 2.15 Providing clean filtered drinking water and mosquito repellents in the rooms. 2.16 Watering of the potted plants placed outside the building two times in a day

and also washing the vehicles belonging to ISAC. 2.17 Non-working of A/cs, Geyser, TV PH fittings, Doors, Ventilators etc., shall be

identified and reported to Administrative Officer/authorized officer, ISAC for servicing.

2.18 Periodical upkeep of toilets located in individual rooms and within Guest

House area consisting of various fixtures such as wash basins, mirrors, IWC/WEC with modes of scrubbing, rubbing and removal of dirt, dabs and other stains etc., to bring to original condition as far as possible.

C. Catering Services: 2.19 Cooking and serving of hygienic food as per the menu provided by Admin

Officer, ISAC or any authorized officer at the existing rates, a copy of which is enclosed in Annexure – I.

2.20 All the provisions required for cooking as per the approved menu should be

procured and kept in Stores in advance at the cost of Service Provider. 2.21 The Furniture & Kitchen items will be supplied to the Service Provider by

ISAC and the same shall be handled carefully. All these items are to be properly accounted and returned to ISAC with proper acknowledgement on expiry/termination of contract.

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2.22 Preparation of food items by using standard branded materials as approved by Focal Point, ISAC.

2.23 To provide Coffee/Tea to the Guest at respective rooms on demand including

servicing of bed tea/coffee. Coffee/Tea should be supplied only in crockeries. 2.24 Maintain high standard of cleanliness in the kitchen, utensils, dining tables,

serving plates, glasses etc., with standard cleaning agents and in hygienic condition.

2.25 Removal of crockery items, plates, glasses etc., from the dining hall

immediately and washing by using appropriate cleaning materials and wiped stacked properly as directed by Admin Officer, ISAC.

2.26 Maintenance of stock register for Furniture, Kitchen Items etc., provided by

ISAC and ADO, ISAC is empowered to verify the ISAC records and physically inspect the items as and when necessary.

D. Inventory Management: A proper Inventory of all the equipments, fittings and furniture, linen including

consumables etc., which are placed at the direct charge and custody of the Contractor, for use and care shall be maintained by the Contractor. For any shortage of items noticed during the period of the contract, appropriate replacement value of the item shall be recovered from the bills payable to the Contractor by ISAC, Bangalore. The successful Service Provider has to account for the inventory while taking the charge and the Focal Point, ISAC shall take the inventory after the termination/expiry of the contract.

3 Workforce for executing the Work: 3.1 To execute the above-defined activities, the Service Provider shall provide

following number of personnel every day [i.e. 365 / 366 days in a year] including shifts as per the scope of the work and other terms and conditions mentioned.

Sl.No. Category No. of

Persons ISAC

Guest House

No. of Persons Devanahalli Guest House

Part - A :

I House Keeping & General Maintenance : IA House Keeping Supervisors 03 03 IB Floor Supervisor 01 02 IC Room Boys 06 09 ID Laundry Services 02 02 IE Sweepers 04 07

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Part - B : II Reception :

IIA Receptionists

03 04

Part – C III Kitchen :

IIIA Kitchen Supervisor 01 01 IIIB Cooks 02 03 IIIC Assistant Cook - 01 IIID Kitchen helpers 02 02 IIIE Bearers 02 06

Total : 26 40 3.2 The activities to be carried out by each category of person shall include,

Sl. No.

Category Nature of Work

1 House Keeping Supervisor/Care Taker (Common for both Housekeeping and Catering)

Supervision of the cooking, serving and dining areas, preparation of Guest House rooms, arranging Lunch/Dinner to the guests, laundry co-ordination such as changing bed spreads, house linen such as bed sheets, pillow covers, towel etc. Preparation of Guest House bill, oversee the cleaning of all rooms, stair cases, entrance of Guest House, Reception, Office, Conference hall upto and including the compound wall of the Guest House premises. Person engaged for manning the front office shall be responsible for all the activities which are carried out by Service Provider. The Supervisor shall be responsible to extract the work, manage the work from the other workers maintenance of the accounts of linen items, keeping the accounts of linen items given for washing and or interaction with the officer-in-charge for the up keep of the Guest House. The Service Provider shall also ensure proper Supervision of the work through his Supervisor.

2 Cook Preparation of Breakfast, lunch, Dinner snacks and Coffee/Tea/Milk etc.. He should prepare South and North Indian Dishes

3 Assistant Cook Helping the cooks in Kitchen for preparation of Lunch, Dinner, Snacks, Coffee/Tea/Milk etc., Cleaning the Gas Burners, Dining Table, Kitchen Utensils comprising of meal plates, tumblers, katories (with washing powder and wash in hot water) as per the pattern adopted by this office. Serving the

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Coffee/Tea/Breakfast/lunch/dinner etc., to the guests at the dining hall in a most efficient manner.

4 Kitchen Helpers Washing the used meal plates tumblers, katories (with washing powder and wash in hot water) as per the pattern adopted by this office Also Carrying the luggage to the Guest House rooms during check-in and check-out of guests. Escort the guest to the allotted room. Helping the guest to familiarize with the guest house rooms. Providing clean filtered drinking water and mosquito repellents in the rooms. Watering of the potted plants placed outside the building.

5 Room Boys Upkeep of rooms and suites of Guest House in perfect and impeccable manner. Making beds by changing the bed spreads etc., Cleaning of all rooms and corridors, Preparation of the rooms. Servicing of guest rooms and also cleaning the toilets. Dusting of table tops, cleaning of partition & window glasses, removal of stains from the table tops & walls, back entrance, main & rear stairways and other common areas, cleaning of waste bins and collection of general waste from all public areas, removal & disposal of dry garbage, mopping of uncarpeted floors, cleaning of lights & A/C vents, fans, lights, panel strips, artifacts, Disinfectant treatment of toilets, water closets and wash basins, sponging off wall stains, polishing telephone instruments, thorough cleaning of the refrigerators and underneath & behind all movable furniture. Cleaning of office and conference room etc., in complete. Also Carrying the luggage to the Guest House rooms during check-in and check-out of guests. Escort the guest to the allotted room. Helping the guest to the familiraze with the guest house rooms. Providing clean filtered drinking water and mosquito repellents in the rooms. Watering of the potted plants placed outside the building. Collection and sending the soiled spreads linen and sending the soiled spreads linen and towels for washing/laundering collecting the washed bed linen and towel etc after washing and keeping in safe custody.

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4.0 General Terms and Conditions: 4.1 The Service Provider shall submit the Quotation in Two Parts – Part-

1(Technical and Commercial) Part-2 (Price Bid) as per the format given at Annexure-G.

4.2 The Contract is initially valid for a period of 24 months and extendable for a

further period of 12 more months upon mutual consent. ISAC reserves the right to curtail or extend the period of the Contract.or terminated by ISRO owing to deficiency of service, sub-standard quality of personnel deployed, breach of contract, reduction or cessation of the job requirements with 30 days prior notice. The contract shall automatically expire unless extended further by the mutual consent of contracting agency and ISRO/ISAC.

4.3 The services shall be reviewed by a Committee comprising of

representatives from Administration, Purchase and Accounts & report shall be submitted to Controller, ISAC.

4.4 The contract may by extended on the same terms and conditions or with

some addition/deletion/modification for One more year as mutually agreed upon by the successful Service Provider and ISRO/ISAC.

4.5 The Service Provider shall not be allowed to transfer, assign, pledge or sub-

contract its rights and liabilities under this contract to any other agency without the prior written consent of ISRO/ISAC.

4.6 The Service Provider is required to enclose photocopies of the following

documents along with the Quotation as defined under 4.1 failing which their Bids shall be summarily/out-rightly rejected and will not be considered any further:

a) Copy of Establishment registration certificate of agency for providing

manpower. b) Copy of PAN/GIR Card. c) Copy of the latest IT return filled by agency. d) Copy of Service Tax registration letter/Certificate. e) Copy of the P.F registration letter/Certificate. f) Copy of the E.S.I registration letter/Certificate. g) Certified document in support of financial turnover of the agency for the

last 3 years. h) Statement of Bank A/C in the name of Company/Agency for the last one

year duly Endorsed by Banker’s. i) Details of agreement made by company for the last 5 years along with

proof with their Service Provider. j) Undertaking to be furnished by the Service Provider that the Service

Provider is having no legal suit/criminal case pending against its proprietor or any of its Directors (In the case of Private Ltd., Company) or having not been earlier convicted on grounds of moral turpitude or for violation of laws in force.

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4.7 The Service Provider shall comply with the statutory rules connected with Food Control Act, Contract Labour [Registration and Abolition Act] 1970 and Central Rules 1971. Employees Provident Fund Act, Employees State Insurance Act, Minimum Wages Act, Payment of Wages Act, Workmen’s Compensation Act and shall attach necessary registration documents whenever called for.

4.8 The Service Provider will be bound by the details furnished by him / her to

ISRO/ISAC while submitting the tender or at subsequent stage. In case, any of such documents furnished by him / her is found to be false at any stage, it would be deemed to be a breach of terms of contract making him / her liable for legal action besides termination of the contract.

4.9 The agency shall depute a coordinator who would be responsible for

immediate interaction with the ISAC, so that optimal services of the persons deployed by the agency could be availed without any disruption.

5.0 Liabilities, Control etc. of the persons deployed : 5.1 Services will be required round the clock for all the days in a month

irrespective of holidays. Normally, the number of working days in a month for the personnel shall not be more than 30 days including Saturdays. (less public holidays observed in ISAC), with working hours of 8 hours per day. However, Service Provider shall deploy the workforce such that round the clock services are provided.

5.2 The Service Provider shall maintain Attendance Register, and a copy of the

same shall be submitted along with bills while claiming monthly payment. 5.3 The Chart towards shift timing and number of persons deployed in each shift

shall be prepared in consultation with Administrative Officer, ISAC. Service Provider shall prepare the duty chart every month and to be hand over, the same to Administrative Officer, ISAC.

5.4 Shift persons shall not leave the premises unless the reliever reports for duty. 5.5 The persons deployed shall reach the work spot well in time and strictly follow

the rules and regulations regarding safety and security of this office. 5.6 All persons deployed to work should attend to the duty in proper uniform (as

prescribed by ISAC) and the staff deployed will be courteous and well behaved.

5.7 The Character and Antecedents of the personnel deployed shall be got

verified through record check by the Service Provider from the concerned Police authorities, and submit the Original Police Report to this office.

5.8 Service Provider will be required to follow the security requirements such as

possessing a valid pass / Identity Card while entering the ISAC Guest House and Devanahalli Guest House and maintaining high order of discipline while on duty.

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5.9 The persons deployed are not authorized to communicate any official information they may come across during their working in the office.

5.10 No overtime shall be paid under any circumstances. 5.11 The Service Provider shall be responsible for any theft, pilferage or

misbehavior by any of his employees engaged for carrying out the work. 5.12 In case, the person employed by the Service Provider commits any act of

omission/Commission that amounts to misconduct/indiscipline/incompetence, the successful Service Provider will be liable to take appropriate disciplinary action against such persons, including their removal from site of work, if required by ISAC.

5.13 The Service Provider shall replace immediately any of its personnel who is

found unacceptable to ISAC, because of security risks, incompetence, conflict of interest, etc. upon receiving written notice from this office.

5.14 The Service Provider shall deploy well-educated, experienced personnel

having basic knowledge of English as Supervisor for carrying out the job as they have to communicate with VIP guests. Supervisor shall have three years of experience in the allied field and should be able to read and write English.

5.15 The Supervisor should be made available throughout the day for taking

instructions from the Administrative Officer, ISAC / Authorized Officer and to oversee the day-to-day operations.

5.16 The Supervisor shall prepare individual bills for the food items like; Lunch,

Dinner, Break-fast, Tea, Coffee etc as well as room rent as per the prescribed rates as per annexure and collect payment and issue the receipt from the Guests and other users directly. The daily accounts should be submitted to Administrative Officer/ Authorized Officer ISAC, without fail. The rates are not subject to revision during the tenure of the contract, if awarded.

6.0 The Payment billed on the Guest [s] and receipt is issued to the Guest

[s]. 6.1 ISAC will not be responsible for non-collection of payment or for any

compensation for loss incurred because of failure of the Supervisor / Service Provider to collect payment or keep proper accounts.

6.2 Cook should have at least 3 years of experience in preparation of different

types of dishes/items of South and North Indian and should have served in any of the reputed institution/establishment canteen.

6.3 Besides providing necessary space for running the Housekeeping and

Catering Support Services, ISAC shall also make available the following items only to the Service Provider on Free of cost.

Water, Electricity Furniture in the Kitchen and Dining Hall.

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6.4 The Service Provider shall be responsible for maintaining stock of the linen, Furniture in kitchen and Dining Hall. A stock register of all the items issued by ISAC shall be maintained and shall be submitted to the ADO, ISAC for inspection every month before release of the payment.

6.5 The Service Provider shall also bring all standard quality raw materials for

cooking of food items as approved by ISAC. 6.6 The Service Provider shall make his own arrangements for transportation of

items required for housekeeping, cooking, conveyance of persons, and any other items for the workers for attending the work at our premises for which no facilities will be extended by ISAC or no charges shall be borne by ISAC.

6.7 The Service Provider has to make his own arrangements at his cost for the

personnel deployed at the work place. 6.8 The persons to be provided by the Service Provider shall maintain personal

hygiene as per the instruction of the Guest House in-charge such as cutting of nails, daily shave, short hair etc, as per catering norms.

6.9 Any Cash or Valuables noticed in the Guest House rooms, the same should

be brought to the notice of Admin Officer, ISAC. 7.0 Legal: 7.1 The Service Provider will be responsible for compliance of all statutory

provisions relating to Minimum Wages, Provident Fund, and Employees State Insurance etc. in respect of the persons deployed at ISAC.

7.2 Service Provider shall also be liable for depositing all taxes, levies, Cess etc.

on account of service rendered by it to ISAC/ISRO to concerned tax collection authorities from time to time as per extant rules and regulations on the matter.

7.3 The Service Provider shall maintain all statutory registers under the applicable

Law. The Service Provider shall produce the same, on demand, to the concerned authority of ISAC or any other authority under Law.

7.4 The Tax Deduction at Source (T.D.S) shall be deducted as per the provisions

of Income Tax Department, as amended from time to time and a certificate to this effect shall be provided to the agency by ISRO/ISAC.

7.5 In case, the Service Provider fails to comply with any statutory / taxation

liability under appropriate law, and as a result thereof, if ISRO/ISAC is put to any loss / obligation, monetary or otherwise, ISRO will be entitled to get itself reimbursed out of the outstanding bills, to the extent of the loss or obligation in monetary terms.

7.6 The Service Providers shall be solely responsible for the redressal of

grievances / resolution of disputes relating to person deployed. ISAC/ISRO shall, in no way, be responsible for settlement of such issues whatsoever.

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7.7 ISAC shall not be responsible for any damages, losses, claims, financial or other injury to any person deployed by Service Provider in the course of their performing the functions/duties, or for payment towards any compensation.

8.0 Financial: 8.1 The workforce shall be paid the wages as prescribed at Annexure-B. The

Service Provider should pay the agreed upon wages in full to his workforce as per the Contract.

8.2 ISRO will pay wages for different categories of personnel deployed as agreed

upon to the Service Provider on production of required document/bills. The Service Provider shall also ensure that their personnel are paid the wages as per the contract.

However, wages payable should not be lower than the minimum rate of

wages (includes Basic rates and Variable Dearness Allowance) as per the Order issued by Office of the Chief Labour Commissioner, Ministry of Labour and Employment, Government of India from time to time.

8.3 The Wages payable for the Contract resulting out of this NIT are subject to

revision and governed by the Minimum Wages Act, issued by Ministry of Labour and Employment, New Delhi from time to time.

However, even in case of wage revision if any, there will be no change in the Service Charges/Profit Margin payable to the Service Provider. Also, please note that the Service Charges/Profit margin payable to the Service Provider is fixed during the currency of the Contract.

8.4 ISAC will make payment of Employers Contribution towards EPF & ESI as per

the prevailing rates. The Employees Contribution of EPF and ESI shall be borne by the workforce.

8.5 In addition, ISAC will pay agreed Service Charges to the Service Provider as

a fixed amount / lump sum and not as a percentage on any calculated amount.

8.6 Service Provider should provide 03 sets of Stitched Uniform per person per

year. Tenderer[s] are requested to consider this aspect and quote the appropriate Service Charges.

8.7 The Service Provider has to deploy 26 personnel for ISAC Guest House and

40 personnel for Devanahalli Guest House per day failing which a penalty of Rs. 250/- per day per person will be recovered from Service Provider. The manpower requirement may increase/decrease on any given day during the validity of contract and the Service Provider is liable to provide excess staff if required or ADO, ISAC, reserves the right to reduce the manpower if need to be.

8.8 In case of a person deployed coming late or going early twice a week, one

day’s wages shall be deducted from the total wages payable. If the late

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coming or early going persists, the individual shall be discontinued by the Service Provider, and a replacement provided immediately. The intimation to the Service Provider in this regard will be made by the Administrative Officer, ISAC or his representative.

8.9 Payment will be made monthly on receipt of the Invoice/Bill (in duplicate) duly

certified by the Administrative Officer, ISAC. The Invoice/Bill, indicating separately (i) Amount payable to personnel deployed, (ii) Employers contribution towards EPF and ESI, (iii) Service Charge/Profit to the Service Provider and (iv) Service Tax as applicable along with all supporting documents like (a) proof of remittance of both Employees and Employers contribution towards EPF and ESI made for the preceding month including the statements containing the name of the Person deployed, Account Number, Contribution paid, and (c) Service Tax paid, should be submitted to the Administrative Officer, ISAC, on or before 5th of every month. The payment would be restricted to the number of persons actually deployed for providing the service and the number of days worked at the prescribed rate per person, per month. A requisite portion / whole of the bill amount shall be held up by ISRO till such proof is furnished, at the discretion of this office.

8.10 The Service Provider has the obligation to provide any other related document

called for by ISAC/ISRO from time to time. 8.11 The Service Provider shall strictly adhere to all laws relating to the

employment of labour. The Service Provider shall make the payment to personnel deployed and the ESI and EPF to concerned authorities as per any one of the methods:

I. If the payment is by cash to the personnel deployed, in the presence of

the identified Officer, before 5th of the succeeding month of being deployed.

II. If the payment is made through ECS, the Service Provider shall complete the payment through ECS by 5th of the succeeding month and submit necessary proof from his banker to the identified officer. At the time of making the payment by ECS, immediately after crediting to the bank.

III. If the payment is made by cheque, the Service Provider shall make the

payment to the personnel deployed, in the presence of the identified officer, before 3rd of the succeeding month.

Whichever the mode of payment is opted, the Service Provider should issue a signed salary slip/statement on the letter head to the work force containing details such as number of days present, wages payable, recoveries made, etc.

8.12 In case Service Provider fails to make the payment to personnel deployed by 5th of the succeeding month as above and not remitted the amount to ESI and EPF to the concerned authorities, ISRO/ISAC reserves the right to make alternative arrangements for such payments and recover the amount so paid from the Service Provider either by deduction from any amount payable to the

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Service Provider under the work order/service contract or any other work order/service contract placed on the Service Provider by ISRO/ISAC or as a debt payable by the Service Provider, and no notice is issuable for such payment by ISRO/ISAC.

8.13 The Annual EPF Statements shall be distributed to the workforce by the

Service Provider in the presence of the Administrative Officer, ISAC, or his representative.

8.14 The ISAC reserves right to withdraw / modify any of the terms and conditions

mentioned above as may be required. 9.0 Terms and Conditions or clauses not covered in this document: 9.1 Any other terms & conditions or clause not covered in this document shall be

in accordance with the concerned Labour and other statutory rules/acts. 10.0 Parallel/Adhoc Contract: 10.1 ISRO/ISAC reserves the right to enter into parallel/achoc contract(s) with one

or more parties during the currency of this contract for availing same or similar service.

10.2 ISRO/ISAC reserves the right to terminate the contract in whole or in part

without assigning any reason by giving a prior notice of 30 days. 10.3 ISRO/ISAC reserves the right to terminate the contract in whole or in part

owing to deficiency of service, breach of contract, non-performance, cessation of the requirement by giving a prior notice of 30 days.

11.0 Indemnity Bond: 11.1 The Service Provider shall indemnify ISRO against any action, claim or

proceedings relating to infringement of all or any of the prevailing laws like Workman’s Compensation Act, 1923, Contract labour (R&A) Act, 1970, EPF Act, ESI Act, Industrial Dispute Act and any other Acts specifically not mentioned during the currency of the Contract (this shall be on a Rs. 200/- non-judicial stamp paper as per the specimen format available in Purchase Section).

12.0 Earnest Money Deposit:-

The Bid should be accompanied with an Earnest Money Deposit [EMD] for a sum of Rs. 5,00,000/- [Rupees Five Lakh Only]. Foreign vendors; registered vendors or vendors who have already applied for renewal of registration, Central PSUs/PSEs/Autonomous Bodies, Micro and Small Enterprises, KVIC, National Small Industries Corporation, etc., are exempted from payment of EMD. The EMD shall be submitted along with the Technical Bid in a separate sealed cover super scribing “Earnest Money Deposit” mentioning the Tender reference number.

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The EMD shall be submitted in one single instalment through Demand Draft/Bankers Cheque/Fixed Deposit Receipts or Bank Guarantee from any of Nationalized/Scheduled Banks. The EMD of the unsuccessful bidders will be returned to them at the earliest after expiry of the final bid validity and latest on or before the 30th day after the award of the Contract. The EMD will be forfeited if the bidder withdraws or amends impairs or derogates from the Tender in any respect within the validity period of the Tender. Any Tender not accompanied with EMD shall be treated as invalid Tender and rejected. Vendors seeking the exemption from payment of EMD shall submit necessary proof like registration number, valid Entrepreneur Memorandum Part-II signed by General Manager, District Industries Centre or National Small Industries Corporation [NSIC] Registration Certificate along with your offer.

13.0 Security Deposit:- The Successful vendor shall execute Security Deposit [SD] for 10% of the value of the Purchase Order/Contract towards satisfactory execution of the Purchase Order/Contract. The Security Deposit shall be executed through Demand Draft/Bankers Cheque/Fixed Deposit Receipts or Bank Guarantee issued by a Nationalized Bank/Scheduled Bank valid till the Purchase Order/Contract is completely executed. The BG shall be executed on a Non-judicial stamp paper of appropriate value as per our specimen. In case the vendor fails to furnish the Security Deposit within 20 days after the receipt of PO or on signing of the Contract or any extension thereof, the Purchase Order/ Contract shall be cancelled or terminated. The EMD if any executed shall be forfeited and appropriate penal action shall be initiated. The Security Deposit will not carry any interest and shall be returned after completion of all the obligations of the Contract. Central Public Sector Undertakings [PSUs]/Public Sector Enterprises [PSEs]/Autonomous Bodies are exempted from payment of Security Deposit [SD], and instead, an Indemnity Bond shall be executed in lieu of SD.

14.0 Arbitration: 14.1 In the event of any dispute or difference relating to the interpretation and

application of the contract, such dispute or difference shall be settled amicably by mutual consultations of the good offices of the respective parties. If such a resolution is not possible, then unresolved dispute or difference shall be referred to the Sole Arbitrator in accordance with the rules and procedures of Arbitration and Conciliation Act 1996 or any modification thereof. The decision of the Arbitrator shall be final and binding on the parties. The expenses for the Arbitration shall be paid as may be determined by the Arbitrator. The Arbitration shall be conducted in Bangalore.

17

15.0 Jurisdiction: 15.1 The Courts within the Bangalore shall have jurisdiction to deal with and decide

any matter arising out of this contract. 16.0 Applicable Law : 16.1 The contract shall be construed and interpreted in accordance with the Indian

Law. 17.0 Subletting of the Contract: 17.1 The Contract shall not be sublet, transferred or assigned to any other

Firm/Agencies/Person without the prior written permission of ISAC. In case of violation of this clause, the Service Provider/Contractor shall be solely responsible for any legal action besides Termination of Contract.

18

ANNEXURE – A

MANPOWER REQUIREMENT FOR FRONT OFFICE MANAGEMENT HOUSE KEEPING, CATERING AND SUPPORT SERVICE AT ISAC

1. Name of Tendering Company/ : Firm / Agency (Attach Certificate of registration) :

2. Name of Proprietor / Director :

Of Company / Firm / Agency

3. Full Address of Reg. Office :

Telephone & Mobile No. : Fax No. : E-mail Address :

4. Full address of Operating / :

Branch Office

Telephone & Mobile No. : Fax No. : E-Mail Address :

5. Registration Certificate No. & Validity date :

(Issued by Central Labour Commissioner) (Attach Attested Copy)

6. PAN/GIR No. :

(Attach attested copy)

7. Service Tax Registration No. : (Attach attested copy)

8. E.P.F. Registration No. : (Attach attested copy)

9. E.S.I. Registration No. : (Attach attested copy)

10. Balance Sheet/Profit & Loss Statement certified by a Chartered Accountant of the agency for the financial year 2014-2015 and 2015-2016.

11. The vendor should have completed similar nature of work maximum to the extent

of Rs.1,00,00,000/- (Rupees One Crore Only) as under :

25% of Rs.1,00,00,000/- pertaining to Catering/Canteen Services. 75% of Rs.1,00,00,000/- pertaining to Guest House / Housekeeping /

Cleaning Services.

19

The break-up of work carried out for both the nature of work as mentioned above are to be fulfilled for consideration of your offer.

12. Give details of the major similar contracts handled by the tendering

Company/Firm/Agency during the year 2013, 2014 and 2015 in the following format. Also attach copy of agreement made by the company for each case.

Sl.No.

Details of Client along

with Address,

Telephone and Fax Numbers

Contract Amount

Rs.

Nature of work executed along with Categories and number of

persons deployed

Duration of Contract

Categories Nature of

Work

No. of Persons

From To

1.

2.

3

Signature of the Tenderer along with Rubber Stamp

20

ANNEXURE - B

Service Contract House Keeping, Maintenance, Care Taking and Catering Support Services of Guest House at ISAC and Devanahalli

(Wages w.e.f. 01.04.2016 as per Ministry of Labour & Employment Order Dated 31.03.2016)

Sl. No Particulars Category

No. of Persons in ISAC

GH

No. of Persons

in Devanalli

GH

Wages Per Person Per

Day Rs.

Wages Per Person Per Month Rs. (30 Days)

No of Months

Total Rs.

PART – A : Housekeeping and General Maintenance :-

1 Housekeeping Supervisor Skilled 3 3 448 13440 24 19,35,360.00

2 Floor Supervisor Skilled 1 2 448 13440 24 9,67,680.00

3 Room Boys Skilled 6 9 448 13440 24 48,38,400.00

4 Laundry Boys Un-Skilled 2 2 368 11040 24 10,59,840.00,

5 Sweepers Un-Skilled 4 7 368 11040 24 29,14,560.00

TOTAL 16 23 Sub Total of A 1,17,15,840.00

PART – B : Reception /Front Office Services :-

1 Receptionists Highly Skilled 3 4

487

14610 24 24,54,480.00

TOTAL 3 4 Sub Total of B 24,54,480.00

PART – C : Catering/Pantry Services :-

1 Kitchen Supervisor Skilled 1 1 448 13440 24 6,45,120.00

2 Cooks Skilled 2 3 448 13440 24 16,12,800.00

3 Assistant Cook

Semi-Skilled 0 1 407 12210 24 2,93,040.00

4 Kitchen Helpers Un-Skilled 2 2 368 11040 24 10,59,840.00

5 Bearers Semi-Skilled 2 6 407 12210 24 23,44,320.00

TOTAL 7 13 Sub Total of C 59,55,120.00

Total workforce for Part - A+B +C 26 40 Sub Total of D [A+B+C] 2,01,25,440.00

E Employers Provident Fund :

Employer’s Contribution of EPF @ 13.36% on Sub Total of D 26,88,758.78

Sub Total of E 26,88,758.78

F Employers State Insurance :

21

Seal and Signature of the Tenderer Date :

Employer’s Contribution of ESI at 4.75% on Sub Total of D 9,55,958.40

Sub Total of F 9,55,958.40

Total (A to F) 2,37,70,157.18

G Service Charges : (Tenderers has to fill the Service Charges against each category) : Cost of Gas Cylinder, Uniform, Maintenance, Profit Margin etc., are to be considered and taken into account while quoting the Service Charges.

Workforce Category Service Charges Per person per Day

No of Persons No of Months Total Rs.

1 Housekeeping Supervisor

Skilled To be filled by Tenderer 6 24 To be filled by

Tenderer

2 Floor Supervisor Skilled To be filled by

Tenderer 3 24 To be filled by Tenderer

3 Room Boys Skilled To be filled by Tenderer 15 24 To be filled by

Tenderer

4 Laundry Boys Un-Skilled To be filled by Tenderer 4 24 To be filled by

Tenderer

5 Sweepers Un-Skilled To be filled by Tenderer 11 24 To be filled by

Tenderer

6 Receptionists Highly Skilled To be filled by Tenderer 7 24 To be filled by

Tenderer

7 Kitchen Supervisor Skilled To be filled by

Tenderer 2 24 To be filled by Tenderer

8 Cooks Skilled To be filled by Tenderer 5 24 To be filled by

Tenderer

9 Assistant Cook Semi-Skilled To be filled by Tenderer 1 24 To be filled by

Tenderer

10 Kitchen Helpers Un-Skilled To be filled by Tenderer 4 24 To be filled by

Tenderer

11 Bearers Semi-Skilled To be filled by Tenderer 8 24 To be filled by

Tenderer

Total of G 66 To be filled by Tenderer

Sub Total (From A to G)

To be filled by

Tenderer

H Service Tax : To be filled by

Tenderer

Service Tax Extra @ 14.5% or as applicable To be filled by

Tenderer

Grand Total (From A to H)

To be filled by Tenderer

The Service Provider should indicate the Service Charges only in terms of fixed amount and the same shall be firm and fixed during the currency of the Contract. The quote received without Service Charges or Zero Percent will not be considered and liable for rejection of such bids. The Service Provider shall not indicate/quote the Service Charges in terms of percentage or in any other manner. Quotation submitted as a percentage on any calculated amount shall be summarily rejected. The aggregate of Service Charges shall be taken into consideration for arriving at L1 Vendor.

# Minimum Rates of Wages w.e.f. 01-04-2016 vide Order date 31-03-2016

22

ANNEXURE - C Declaration:

1. I, _______________________________ Son / Daughter / Wife of

Shri ______________________________ Proprietor/ Director/authorized signatory of the agency/firm, mentioned above, is competent to sign this declaration and execute this tender document.

2. I have carefully read and understood all the terms and conditions, scope of

work of the tender for manpower requirement for front office management, Housekeeping and Catering Support Services to ISAC Guest House & Devanahlli Guest House and undertake to abide by them.

3. I hereby agree to execute Comprehensive All Risk Policy (CAR) to the

personnel to be deployed at ISAC Guest House & Devanahalli Guest house.

4. The information / documents furnished along with the quotation are true and authentic to the best of my knowledge and belief. I/We, am / are well aware of the fact that furnishing of any false information/ fabricated document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law.

Signature of Authorized person Date : Full Name : Seal Place :

23

Annexure – D

UNDERTAKING

(On the letterheads of Agency/Firm of the Service Provider)

I/We hereby Undertake that our Company/Firm do not have any legal suit/criminal

case either pending against me/us/proprietor or any of our Directors (in the case of

Company) or being contemplated and have not been earlier convicted on the

grounds of moral turpitude or for violation of laws in force.

(Authorised Signatory with Seal)

Full Name :

Date :

Place :

24

ANNEXURE – E Compliance Statement: Sl.No. Particulars YES or NO

1. Copy of Establishment Registration

certificate of agency for providing manpower.

2. Copy of PAN/GIR Card.

3. Copy of the latest IT Return filed by agency.

4. Copy of Service Tax Registration Certificate.

5. Copy of the E.P.F. Registration letter/ certificate.

6. Copy of the E.S.I. Registration letter/ certificate.

7. Balance Sheet/Profit & Loss Statement Certified by a Chartered Accountant of the agency for the financial year 2014-2015 and 2015-2016.

9. Details of Similar work carried out/agreement made by company during the year 2013, 2014 and 2015 along with proof.

10. Undertaking by the contract Company/ Firm/ Agency that the contracting Company / Firm/ Agency is having no legal suit/criminal case pending against its proprietor or any of its Directors (in the case of Private Ltd., Company) or having not been earlier convicted on grounds of moral turpitude or for violation of laws in force.

11. Signed declaration (as per the format given in Tender Document).

Note: In order to evaluate the offers, all the above conditions will have to be fulfilled by the Tenderers failing which the offers will be summarily rejected. Such of those tenderers/agency/company/firm which does not have any earlier experience in the Housekeeping and Catering Support Services will not be considered and summarily rejected.

25

ANNEXURE-F

SECRECY AND NON-DISCLOSURE AGREEMENT

I/We, being ____________________________________________________

having its office at _______________________________being invited to undertake

_________________________ Contract awarded to us vide Purchase Order. No:

dated (hereinafter referred to as “The Service Provider) by Government of India,

Department of Space, ISRO Satellite Centre, Bangalore (hereinafter referred to as

“ISAC”), do hereby declare that:-

1. Any information submitted or given by ISAC to me/us shall be treated by me/us in strict confidence.

2. I/We shall not make public any knowledge or information which ISAC shall have disclosed or may hereafter disclose to me/us incident to the placing of any order on us.

Signed by :

Name :

Designation :

Signature of the Tenderer along with Rubber Stamp

26

Annexure – G

INSTRUCTIONS TO TENDERERS [TWO-PART TENDERS] Quotations against this tender are being called for in Two Parts. They are: Part - I : (a) Technical & (b) Commercial Part – II : Price Please go through the following instructions as to how you have to prepare your offer and sent to use to become a valid tender. Part – I: (a) Technical & (b) Commercial part : (a) Technical : The specifications offered by you for the product in response to our tender are required to be incorporated in this tender by you. If there is a compliance statement called for, you have to provide the compliance statement duly confirming all the parameters of the product offered by you. All the points are to be properly responded with the specifications of the product instead of simply mentioning “compliant” or otherwise. The corresponding data sheets, tests results, brochures wherever applicable are required to be enclosed in support of the specifications offered by you. (b) Commercial : The Commercial terms applicable for this tender such as delivery terms, delivery period, applicability of packing, forwarding, freight charges, installation charges, commissioning charges, training period, training charges, warranty period, submission of bank guarantees, validity of offer etc shall come in this section. The applicable taxes and duties or requirement of duty exemption certificates also shall be indicated in this part. In case a questionnaire is provided to be filled by you with the information, you are required to do so. A copy of the price offer by masking the prices shall be enclosed to the Technical and Commercial part (Part-I) to clearly understand as to whether you have provided the prices as desired by the tender documents. The Technical and Commercial part prepared as above has to be enveloped and super scribed as follows and sealed.

Ref No: Due Date : Part – I (Technical and Commercial part)

To The Head, Purchase & Stores Division

From : ________________________

27

Part – II: Price Part: The prices applicable for the product per the specifications and for the commercial terms indicated by you in Part-I, shall come into this part. Apart from the cost of the items, packing charges, forwarding charges, freight charges (if applicable), installation and commissioning, training charges etc shall come in this part. The taxes and duties applicable also shall come in this part. In case a format is provided to give the prices, the same shall be filled and attested by you. The price part prepared as above has to be enveloped and super scribed as follows and sealed:

Ref No : Due Date : Part – II (Price Part)


From : ________________________

The Part-I (Technical and Commercial Part) cover and the Part-II cover (Price part) prepared as above shall be inserted in another envelope and super scribed as follows and sealed.

Ref No : Due Date : Part-I & Part-II are kept inside and individually sealed


From : ________________________

The tender prepared as above shall be delivered to the addressee so that they receive the tender before the due date and time. The offers received after the due date and due time shall be summarily rejected and will not be considered.

28

ANNEXURE – H

Man Power required for front office management, House Keeping and Catering Support Services

Sl. No

Category No. of Persons ISAC GH

No. of Persons Devanahalli Guest

House Part - A :

I House Keeping & General Maintenance

IA House Keeping Supervisors

03 03

IB Floor Supervisor 01 02 IC Room Boys 06 09 ID Laundry Services 02 02 IE Sweepers 04 07

Part - B : II Reception

IIA Receptionists 03 04 Part - C :

III Kitchen IIIA Kitchen Supervisor 01 01 IIIB Cooks 02 03 IIIC Assistant Cook - 01 IIID Kitchen helpers 02 02 IIIE Bearers 02 06

29

ANNEXURE - I

Prescribed Rates for the Food Items to be served to the Guests at ISAC Guest House and Devanahalli Guest House.

Sl No. Particulars Rate

01 CATERING : A. Providing catering service in the guest house by cooking dinner, breakfast, coffee / Tea etc., including buying provisions required for preparation deploying cooks as per instructions of guest house in charge ISAC/DGH The contractor should prepare and serve the food items as per scheduled rates specified below:-

1. Buffet Lunch / Dinner as per the following scheduled menu (Chapathy, Veg curry, Veg fry, Rasam, Sambar, Rice, curd, pickle, papad) – Buffet type veg salad / Raitha, Banana.

NOTE: Approx.50 to 60 nos. dinners to be prepared / day. Exact numbers to be ascertained each day from Reception booking.

a. Buffet Lunch / dinner as per menu

Rs. 55.00

2. Breakfast (any one of the following on rotation which will be initiated by Officer – in charge, ISAC)

NOTE: Approx. a total of 50 nos. breakfast to be prepared / day. Exact numbers to be ascertained each day.

i. 03 Nos. idlies (50-60 gms each) + 01 Nos. Uddina Vada 30-35 gms (with 120 ml sambar & 60 gms. Chutney).

Rs. 40.00

ii. Poori (03 Nos.) 30-35 gms each. With 100 gms. Potato Masala)

Rs. 40.00

iii. Dosa 02 Nos. 55-60 gms each. With 60 gms. Chutney Rs. 40.00 iv. Masala Dosa (1 No) 55-60 gms. With potato masala

100 gms and 55-60 gms. Chutney Rs. 40.00

v. Bread 4 slices with 10 gms. Butter and 10 gms. Jam Rs. 20.00 vi. Double egg Omelet Rs. 20.00 vii. Cornflakes 25 gms. With 1 glass (200 ml) milk Rs. 20.00 viii. Boiled egg – 2 Nos Rs. 12.00 ix. Milk (per 200ml glass) Rs. 10.00 x. Coffee/Tea 125 ml cup Rs. 7.00 a. The rates shall be firm during the currency of the

contract and no escalation in the rates of the food items shall be allowed, for whatsoever reason.

30

b. The materials such as Gas stoves, electric stoves /

heaters, utensils and crockery items required for preparation and service will be supplied by department.

c. The cooks have to follow the scheduled menu and any other instructions given by Guest house in charge.

d. Items such as milk, bread, eggs, vegetables etc should

be bought fresh & stored properly. Spoiled or substandard items should not be used at any point of time.

e. Any damage caused to the materials supplied by

Department shall be replaced by the contractor at his own cost.

f. One cook each is to be deployed in I & II shift for

preparation of breakfast and dinner with assistance from the labour force available at item no: 1. No extra claim will be allowed for the assistance.

g. Items should be prepared and served hygienically and must be of high quality.

h. Prior booking of dinner / breakfast shall be ensured from

the occupants. i. Dinner will be served.

j. Buffet Dinner will be served as per the discretion of the

Officer in charge.

The Contractor shall : Serve special lunch/dinner at a fixed rate of Rs.75/- as per the menu to be

provided by Department. The rates will be fixed depending upon the menu by the management.

Serve any other food items other than what is covered under the schedule with

applicable service charge of 10% on the actual, bills shall be submitted in support.

31

ANNEXURE - J

List of Cleaning Materials to be used in ISAC Guest House and Devanahalli Guest House – per month – by the Service Provider during the period of

Contract

Sl. No. Description

Brand Quantity ISAC GH

Quantity Devanahalli

GH

1.

Perfumed Liquid Deodiser (Concentrate) Anti Bacterial liquid for toilets and floors cleaning

Taski 40 Ltrs.

30 Ltrs.

2. Glass cleaning liquid soap Colin/Mr.Clean/Taski 10 Ltrs. 15 Ltrs.

3. High power detergent for mosaic cleaning

30 Kgs. 30 Kgs.

4.

Perfume spray superior quality to give Anti-bacterial atmosphere & pleasant Smell for spraying in the corridors

Airwick/Odonil

15 Ltrs.

15 Ltrs.

5. Room freshner to spray in the Conference Rooms & VIP Areas (Premium)

Airwick/Odonil 10 Btls 10 Btls

6. Mosquito repellent with pleasant smell (concentrated)

All Out/Good Night 15 Nos. 15 Nos.

7. Mop sticks Gala 05 Nos. 04 Nos. 8. Brooms soft Monkey Brand/555 30 Nos. 25 Nos. 9. Coconut brooms 15 Nos. 15 Nos.

10. Bathroom cleaning brush with plastic bristle

30 Nos. 25 Nos.

11. Flat brush 05 Nos. 04 Nos. 12. Scrubber 30 Nos. 25 Nos. 13. Cleaning cloth 20 Nos. 25 Nos. 14. Urinal Cakes 60 Nos. 70 Nos.

15.

Detergent liquid/powder to remove stains of toilets, urinals, closets, glazed tiles etc. to keep up shining and anti-bacterial treatment to toilets

Taski

50 Kgs. 40 Kgs.

16. Dettol 05 Ltrs. 05 Ltrs.

17. Liquid soap to keep in VIP toilets (250ml bottles)

Dettol/Lifebuoy/Fem 05 Ltrs. 05 Ltrs.

18. Naphthalene balls 02 Kgs. 02 Kgs. 19. Spray for Cockroaches Hit/All Out 03 Nos. 03 Nos. 20. Toilet roll Reliance/More 60 Nos. 60 Nos.

32

21. Harpic 1 Ltr capacity 15 Nos. 15 Nos. 22. Paper Napkin Reliance/More 40 Pkts. 50 Pkts.

23. Bath Soaps 30gms Medimix/Mysore Sandal 05 Pkts. 05 Pkts.

24. Surf Excel 15 Kgs. 10 Kgs. 25. Qusers Gala 03 Nos. 02 Nos.

Tenderers Undertaking: 1. We Intend to carry out the work by resorting to engage ……………… number of

workforce in a month as per the break-up details given below:-

Sl. No. Designation Qualification & Experience

Number of Person (To be filled by the

Contractor) 1 Housekeeping

Supervisor Preferably diploma in catering / Hotel Management/Graduation with 2/3 years experience in similar line [Certificates to be produced].

2 Floor Supervisor 2/3 years Experience as Security Supervisor (preferably Ex-Service men).

3 Room Boys Should possess good experience in the similar field.

4 Laundry Services Experience in washing, ironing and have knowledge of using Washing Machine [preferably 2/3 years experience].

5 Sweepers Should possess good experience in the similar field.

6 Receptionist Graduation with good knowledge in computer skills and should possess experience of 2-3 years. [Certificates has to be produced]

7 Kitchen Supervisor

Preferably Diploma in Catering with 2/3 years experience in similar field.

8 Cook Eighth Standard pass with similar experience in reputed Hotel / Guest House. [Certificates has to be produced]

9 Assistant Cook Eighth standard pass with similar experience in reputed Hotel/ Guest House & should possess Good Health.

33

10 Kitchen Helpers Preferably 2/3 years experience in the similar field

11 Bearers Eighth Standard Pass with good health. Three years experience in servicing in good Hotels / Canteen. [Certificates has to be produced].

2. We undertake to pay the minimum wages as applicable (wages fixed by

Government of India, Ministry of Labour or Government of Karnataka, whichever is high for the entire work force) to the workers on 7th day of succeeding month in the presence of Department Official as per the statutory provision.

3. We undertake to contribute EPF @13.36% and ESI @ 4.75% of the above

mentioned wages for the workforce towards P.F and ESI contributions from the employer’s side respectively. P.F & ESI shall be paid as per the actual number of days worked by the workforce.

Name & Address of Tenderer Signature of Tenderer

34

Duty Chart: The contractor shall arrange for the services minimum of following staff for rendering efficient service as per the duty chart given below. Sl. No

House Keeping / Reception

Staff category

ISAC Guest House

Devanahalli Guest House

Hours of work No. of shifts

1. Housekeeping Supervisors 03 03

6.00 am to 2.00 pm 2.00 pm to 10.00 pm 10.00 pm to 6.00 am

Three shifts

2. Floor Supervisors 01 02 6.00 am to 2.00 pm

Two shifts 2.00 pm to 10.00 pm

3. Room Boys 06 09

6.00am to 2.00 pm 1st shift 2.00 pm to 10.00 pm 2nd shift 10.00 pm to 6.00 am 3rd shift

4. Laundry services 02 02 6.00 am to 2.00 pm Two shifts

2.00 pm to 10.00 pm 5.

Sweepers 04 07 6.00am to 2.00 pm 1st shift

2.00 pm to 10.00 pm 2nd shift 10.00 pm to 6.00 am 3rd shift

6. Receptionists 03 04 6.00 am to 2.00 pm 1st shift 2.00 pm to 10.00 pm 2nd shift 10.00 pm to 6.00 am 3rd shift

Catering

1. Kitchen Supervisor 01 01 6.00 am to 10.00 am Split Duty 4.00 pm to 8.00 pm

2. Cooks 02 03 6.00 am to 2.00 pm

Two shifts 2.00 pm to 10.00 pm

3. Assistant Cook - 01 6.00 am to 10.00 am Split Duty

4.00 pm to 8.00 pm

4. Kitchen 02 02 6.00 am to 2.00 pm Two shifts

35

Helpers 2.00 pm to 10.00 pm

5. Bearers 02 06 6.00 am to 10.00 am 1st shift

2nd shift 5.00 pm to 9.00 pm 8.30 am to 5.00 pm General Shift

Catering Service Timings :

1 Bed Tea 06.00 HRS - 07.30 Hrs

2 Break Fast 07.30 HRS - 09.30 Hrs

3 Evening Tea/Snacks

17.00 HRS - 19.00 Hrs

4 Dinner I 20.00 HRS - 21.00 Hrs

36

Uniforms for House Keeping/Reception/Kitchen Staff

House Keeping Supervisors & Staff

1 Housekeeping Supervisors To be provided with 3 sets of uniforms 2 Housekeeping staff To be provided with 3 sets of uniforms

Reception Staff

3 Receptionists To be provided with 3 sets of uniforms

Uniforms for Kitchen Staff

4 Cooks 3 Sets of white & white pant and shirt + Apron & Cap.

5 Kitchen Supervisor To be provided with 3 sets of uniforms 6 Bearers Should be provided with black pant & white coat

(03 sets) with collar bow + shoes (2 pairs).

7 Cleaners & Helpers To be provided with 3 sets of uniforms (grey colour)

37


Bengaluru

INSTRUCTIONS TO TENDERERS

1.0 Instructions to Tenderers: 1.1 Bids will not be considered after the due date and time.

1.2 ISRO Satellite Centre [ISAC], Bangalore will not be responsible for non receipt of tender[s]/offer[s]; any postal delays/loss of tender documents in transit and delay due to customs/courier. ISAC reserves the right to accept or reject any of the tender in full or part without assigning any reason thereof. Late/delayed tenders will not be considered.

1.3 Public Tender documents [for manual Tenders] will be hosted shortly on ISRO Web site of www.isro.gov.in. Interested tenderers may, at their option, download the tender documents from website and submit offers along with prescribed Tender Fee (in the form of Bank Draft) as per details mentioned in the Tender Notification. In case of Two-part tender, the Demand Draft towards Tender Fee should be sent along with Technical Bid only. At the time of opening tender, if the offer does not contain tender fee in the Technical Bid, the same will be treated as incomplete and such offer[s] will be invalid and rejected.

1.4 Tender fee shall be payable only in the form of Bank Draft [DD] drawn in favour of Accounts Officer, ISRO Satellite Centre, payable at Bangalore. No other mode of payment for tender fee is acceptable.

1.5 Public Tender/Expression of Interest under manual mode where tenderers are using the documents and forms downloaded from the ISRO website, the cost of Tender documents shall be sent by the Tenderer to ISAC in the form of Bank Draft [DD] attached to a forwarding letter in a separate envelope along with the other envelopes containing the quotations. No other mode of tender fee is acceptable.

1.6 Tenderers/Firm’s Name and Tender Number shall be indicated on the reverse side of the Demand Draft/Bank Draft.

1.7 The Demand Draft/Bank Draft for the Tender Fee should not be dated prior to the date of Publication of Public Tender Notification. If the DD or Bank Draft is prior to the date of publication of PT Notification, such offer[s] shall be invalid and will not be considered.

1.8 In case of manual tenders, Tenderers can also procure the Tender Documents from Purchase & Stores Officer, ISRO Satellite Centre, P.B.No.1795, Old Airport Road, Vimanapura Post, Bangalore – 560 017, on all working days between 10.00 Hrs to 16.00 Hrs IST on payment of prescribed Tender Fee by way of Demand Draft/Bank Draft.

1.9 While requesting for manual Tender Documents by post, please do not superscribe Tender Number and Due Date on the envelope. Please indicate “Request for Tender Documents”.

38

1.10 For manual tenders, if tender opening date happens to be on an unidentified Holiday due to

Force Majeure, etc., such tender(s) shall be opened on the next working day.

1.11 For manual tenders, the Tenderers should submit quotations only in a sealed envelope, superscribing the Tender Number and Due Date of opening. The Tender shall be complete in all respects with technical specifications, including pamphlets and catalogues. FAX/E-MAIL QUOTATIONS WILL NOT BE ACCEPTED. AS SUCH, THE TENDERER[S] ARE REQUESTED TO SUBMIT THE QUOTATION IN “SEALED COVER ONLY”.

1.12 Prices are required to be quoted according to the units indicated. 1.13 All available technical literature, catalogues and other data in support of the specifications

and details of the items should be furnished along with the offer wherever necessary.

1.14 Samples, if called for, should be submitted free of charges by the tenders and the Purchaser shall not be responsible for any loss or damages thereof, due to any reason whatsoever. In the event of non acceptance of tender, the tenderer will have to remove the samples at his own expenses.

1.15 Approximate Net and Gross weight of the items offered shall be indicated in your offer. If dimensional details are available the same should also be indicated in your offer.

1.16 Specifications: Stores offered should strictly conform to our Specifications, Deviations, if any, should be clearly indicated by the tenderer in their quotation. The tender should also indicate the Make/Type number of the Stores offered and provide catalogues, technical literature, and samples, wherever necessary along with the quotations. Test Certificate wherever necessary should be forwarded along with Supplies. Whenever options are called for in our Specifications, the tenderer should address all such options. Wherever specifically mentioned by us, the tenderer could suggest changes to specifications with appropriate justification for the same.

1.17 All amounts shall be indicated both in words as well as in figures. Where there is difference between amount quoted in words and figures, the amount quoted in words shall prevail over the amount mentioned in figures.

1.18 The tenderer should provide along with his tender the name of his Bankers, if required by the Purchaser.

1.19 The Purchaser reserves the right to place order on the successful tenderers for additional quantity at the rates quoted or as mutually agreed.

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Bengaluru

1.0 Terms and Conditions:

1.1 Definitions:

(a) The term ‘Purchaser’ shall mean the President of India represented by Director or Head, Purchase and Stores, ISRO Satellite Centre [ISAC], Bengaluru or his successors or assigns.

(b) The term ‘Contractor’ shall mean the person, firm or company, with whom or with

which the Order for the supply of Stores/Services is placed and shall be deemed to include the Contractor’s Successors/Representative, Heirs, Executors and Administrators unless excluded by the Contract.

(c) The term ‘Purchase Order’ shall mean the communication signed on behalf of the

Purchaser by an officer duly authorized intimating the acceptance on behalf of the Purchaser on the terms and condition mentioned or referred to in the said communication accepting the Tender or offer of the Contractor for supply of Stores or plant, machinery or part thereof.

(d) The term “Stores/Services” shall mean what the Contractor agrees to supply or provide

the Services under the Contract as specified in the Purchase Order including erection of plants and machinery and subsequent testing should such a condition be included in the Purchase Order.

2.0 Transparency:

Tenderers are free to ask Purchaser for the Bidding conditions, Process and/or Rejection of bids etc., during the procurement process.

3.0 Free Supply of Public Tender Documents:

One set of tender documents, can be supplied free of cost to Government Departments, Public Sector Undertakings [both Central and State]. Tender documents, can also be supplied free of cost to Foreign sources.

4.0 Implementation of Government Purchase and Price Preference Policy for MSEs:

In order to avail of the benefits extended by Government of India to the Micro and Small Enterprises [MSEs], please submit attested copy of the valid Entrepreneur Memorandum Part-II signed by General Manager, District Industries Center or National Small Industries Corporation [NSIC] Registration Certificate along with your offer. The facilities/ benefits will be extended as per orders issued by Ministry of MSME, Government of India, New Delhi or any instructions issued from time to time.

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Purchase Preference to Public Sector Undertakings:

Wherever, Purchase/Price Preference is applicable for Public Sector Undertaking [PSUs] will be as per the extant orders of Department of Space.

5.0 Prices:

Tenders offering Firm and Fixed prices/Service Charges will be preferred.

6.0 Taxes and Duties:

6.1 The facility of Inter-State Purchases by Government Department against Form-D stands

withdrawn w.e.f. from 01.04.2007. As such, Tenderer[s] are requested to indicate the correct and full percentage of Sales Tax applicable without any concession.

6.2 Sales Tax and/or Other Duties/Levies where legally leviable and intended to be claimed

should be distinctly shown separately in the Tender.

6.3 For the procurement/providing of services, the tenderer[s] are requested to quote the correct percentage of Service Tax.

6.4 As a Government of India Department, this office will issue necessary Declaration/Certificate to release the goods free from Octroi. Tenderer[s] shall ensure that necessary certificates are obtained by them from ISRO Satellite Centre, Bengaluru to avoid any payment of such levies.

7.0 Clarification regarding contents of the Bids:

During evaluation and comparison of bids, the Buyer may, at his discretion, ask the bidder for clarification of his bid. The request for clarification will be given in writing and no change in prices or substance of the bid will be sought, offered or permitted. No post-bid clarification on the initiative of the bidder will be entertained.

8.0 Rejection of Bids: Canvassing by the Bidder in any form, unsolicited letter and post-tender correction may invoke summary rejection with forfeiture of EMD. Conditional tenders will be rejected.

9.0 Evaluation of Tenders: The Evaluation/Loading criteria in respect of Payment Terms, Performance Bank Guarantee, etc., having financial implications will be considered to arrive L-1 status.

10.0 Force Majeure: 10.1 Neither party shall bear responsibility complete or partial non performance of any of his

obligations [except for failure to pay any sum which has become due on account of receipt of goods under the provisions of the purchase order/contract] if the non-performance results from such force majeure circumstances such as, but not restricted to, flood, fire, earthquake, civil commotion, sabotage, explosion, epidemic, quarantine restriction, strike, lock out, freight embargo, acts of the Government either in its sovereign or its contractual capacity, hostility, acts of public enemy and other acts of God as well as war or revolution,

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military operation, blockade, acts or actions of state authorities or any other circumstances beyond the control of the parties that have arisen after the conclusion of purchase order/contract. In such circumstances, the time stipulated for the performance of an obligation under the purchase order/contract may be proportionately extended.

10.2 The party for whom it has become impossible to meet the obligation under this contract due

to force majeure condition, will notify the other party in writing not later than 21 days from the date of commencement of unforeseeable event. Unless agreed by both the parties, in writing, the contractor shall continue to perform his obligations under the purchase order/contract as far as is practical and shall seek all reasonable alternative means for performance not prevented by the force majeure event.

10.3 Any Certificate issued by the Chamber of Commerce or any other competent authority or

organization of the respective country shall be sufficient proof of commencement and cessation of the above circumstances. In case of failure to carryout complete or partial performance of an obligation for more than 60 days, either party shall reserve the right to terminate the contract totally or partially. A prior written notice of 30 days to the other party will be given informing of the intention to terminate without any liability.

11.0 Contractor[s] Default Liability:

11.1 The Purchaser may upon written notice of default to the Contractor, may terminate the

contract in whole or in part in circumstances detailed hereunder:-

(a) If in the judgment of the Purchaser, the Contractor fails to make delivery of Stores/Services within time specified in the Contract/Agreement or within the period for which extension has been granted by the Purchaser to Contractor.

(b) If in the judgment of the Purchaser, the Contractor fails to comply with any of the other provisions of this Contract.

11.2 In the event of Purchaser terminating the contract in whole or in part thereof, the Purchaser

reserves the right to purchase the services, upon such terms and in a manner as he may deem appropriate, Stores/Services similar to that terminated and the Contractor shall be liable to the Purchaser for any additional cost for such similar Stores/Services.

12.0 Counter Terms & Conditions:

Where counter terms and conditions printed or cyclostyled condition have been offered by the supplier, the same shall not be deemed to have been accepted by the Purchaser, unless specific written acceptance thereof, is obtained.

13.0 Validity of Offer:

The offer should be valid for a minimum period of 120 days from the date of opening of the tender.The Authority of person signing the Tender, if called for shall be produced.

14.0 The Purchaser reserves the right to accept or reject any offer in whole or in part without assigning any reason.

15.0 It is expressly agreed that the acceptance of the Stores contracted for is subject to final

approval in writing by the Purchaser.

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16.0 Risk Purchase:

Risk Purchase Clause will be applicable wherever considered necessary.

17.0 Conditional Discount/Offer:

Conditional Discounts/Offer will not be considered.

18.0 Parallel Contract:

ISAC reserves the right to enter into Parallel Contract/s with one or more Contractors.

19.0 Secrecy:

The technical information, drawings, specifications and other related documents provided by the Purchaser and forming part of the Contract are the property of Purchaser and shall not be used for any other purpose, except for execution of the Contract. All rights, including rights in the event of grant of patent and registration of designs are reserved. The technical information, drawings, specifications, records and other documents provided by the Purchaser shall not be copied, transcribed, traced or reproduced in any other form or otherwise in whole and/ or duplicated, modified, divulged and/or disclosed to a third party nor misused in any other form whatsoever without Purchaser’s consent in writing except to the extent required for the execution of this Contract. These technical information, drawings, specifications and other related documents which were originally provided by the Purchaser shall be returned to the Purchaser with all approved copies and duplicates, if any, immediately after they have been used for the agreed purpose.

20.0 Limitation of Liability:

20.1 The remedies stated in this Contract are exclusive, and in no event shall the Contractor be liable for any, special, incidental, consequential or punitive damages of any nature. Notwithstanding any other provision of this contract, the Contractor’s total liability to the Purchaser, whether in contract, warranty or tort (including negligence or strict liability) in connection with the performance or breach of this Contract shall not exceed the total amount paid to the Contractor under this Contract.

20.2 The Purchaser shall be under no obligations to accept the lowest or any tender and reserve the right of acceptance of the whole or any part of the tender or portion of the quantity offered and the tenderer[s] shall supply the same at the rates quoted.

21.0 The Tenderer shall bear all cost towards preparation of tender.

22.0 Strict compliance to our commercial Terms & Conditions will have to be followed or

otherwise your Tender[s] is likely to be rejected.

23.0 Please peruse the Tender Conditions properly while submitting the Quotation[s].