Gordon RamsayDuluth Police Chief

The Basics….

Get to know your boss Get on the same page Why were you chosen to lead?

Who’s your top staff? What are their strengths and

weaknesses

Labor Relations

Meet monthly with union (s) Build relationships with board members Identify common goals and work on

them Check your ego... Arbitrate only when absolutely

necessary Mediate your grievances when possible Seek advice from other police leaders

The Basics cont…..

Get to know your councilors/leaders Meet the movers and shakers Communicate you are in it long term Pick easy problems and solve them

The Basics…

Department Friendships You will lose some

Extra Duty Changes Dangers with your friends

Back dooring command staff

The Basics cont..

Become involved with other chiefs MN Chiefs Assoc Area Chiefs Assoc

Seek peers for second opinions Recent case of untruthfulness

Mission, Vision, Values

Where are we going?

How many of you have these?

What are they?

How does this help?

Be the Greatest Role Model

Remember-You are not invisible People are watching People are talking! http://www.nbcconnecticut.com/news/loc

al/New-Haven-Police-Chief-Under-Fire-for-Inappropriate-Behavior-285577411.html

Don’t do things you punish staff for.

The Basics…

Don’t forget how to be a cop. Gain respect by going out and taking

some calls-by yourself.

Remember the “little things.” Cards for birthdays, births, deaths, etc. Funerals-will be remembered for not

being there

Budget 101

Must knows! Need to sell, sell, sell City budget and police budget What are your city’s revenue sources? What percentage is the police budget? What percentage is salary and benefits? What is your overtime budget? Where are you at with your budget to

date?

Budget 101 Cont…

Good to know Fleet budget Miles traveled, gallons used, Admin costs (blue pages, building maint,

training) Revenue generated by pd (fines,

permits, etc)

Budgeting…

Budget Preparation Prepare justified budget

Utilize facts, charts, graphs Plan with budget office and City manager Will likely present to Council

Know priorities of council members Rehearse and critique council presentation Be a political realist

Budget Cont…

Purchasing requirements Bids Signing authority What needs council approval Purchasing process

Contracts What is your signing authority?

2016 POLICE BUDGET

REVENUE

Proposed revenue $2,836,500

OVERTIME REIMBURSEMENT

Data as of 10/1/15

2016 BUDGET BRIDGE SCHEDULE

Expense changes by type:2015 Adopted 2016 Proposed

Change

Salaries $12,146,500 $12,789,700 $643,200 ↑Increase due to contracts, steps & longevity expenses

Overtime & other wages $697,700 $697,700 0 − status quo

Benefits $5,157,200 $5,260,000 $102,800 ↑

State increase of employer share of police PERA, HCSP per contracts & increase to family coverage from single

Supplies $163,800 $163,800 0 − status quoMotor Fuel $301,200 $228,900 $72,300 ↓ Decrease to reflect actual usageFleet Service charges $393,300 $331,200 $62,100 ↓ Decrease to reflect actual usage

Other service & charges $802,600 $857,400 $54,800 ↑ Increase due to phone & software licenses/maintenance agreements

$19,662,300 $20,328,700 $666,400 ↑

POLICE OPERATION BUDGET 2012 - CURRENT

PATROL OFFICER % OF DAY• Dedicated Time should be less than 60%

Budget Discussion

What techniques do you use to stay on budget?

What strategies do you use to educate your council members and city manager?

Under budget complaints? Example you can never make everyone

happy

Use of Force/Early Intervention Systems

Early Intervention Systems Cont.

Early Intervention Systems

Misuse of Funds, Cars, and Expense Accounts

Inadequate policy and monitoring Failing to exercise good judgment

Surveys

Importance of regular surveys both internally and external

Utilize them for planning

Citizens Survey

Percent “excellent” “good” and “fair”

Ratings of Contact with Police Department

93% rated contact with the police as excellent, good or fair in 2014

Establish Performance Measures

Performance Measures

Downtown Safety13% increase in the safety feeling DT after dark from 20099% increase in the feeling of safety from violent crime

Surveillance CamerasExpanding City wide (Downtown and Lincoln Park next phase)

Technology ImprovementLicense Plate Readers, 3Pi, early intervention system, GPS in cars

Crime PreventionSatisfaction 6% up over last yearIncreasing recruitment for block clubs and citizen patrols

Transitioning to Chief

Uniform versus non-uniform

Working the street and taking calls

Cutting the red tape so your folks get what they need

When bad things happen-be visible

It is about relationships

What Kind of Chief are you?

Internal or External? What type is usually more

successful? Depends on community

Accept as many speaking invitations as possible Create a presentation that you can use

Use stats, charts, graphs

Policy Management

Policy failure ramifications POST Lawsuits

Forfeiture example (under scrutiny right now)

Lexipol Policy Standardization

Know your Government Procedures

Resolution

a formal expression of opinion or intention made, usually after voting, by a formal organization, a legislature, a club, or other group

Ordinance an authoritative rule or law; a decree or

command. a public injunction or regulation: a city

ordinance against excessive horn blowing.

Government Action

How long before a new ordinance becomes law?

How about a new State Law? Who’s your State legislator, senator?

Do they know you? Know how to testify before a council

or other government body Come to the Chief’s Legislative Day!

Roberts Rules

How do you address your council? Address the President and councilors If it is a committee meeting-Chair X and

X

Technology

Need to stay up on current technology

License Plate Reader Camera Systems (Moose Lake/Chisholm) Body Cameras etc

Internet and Social Media Department web site (how may hits a month) Face Book, Twitter, Nixle, and many others https://www.youtube.com/watch?v=0eUeL3n

7fDs http://www.iacpsocialmedia.org/

Common Mistakes Police Chiefs Make

Fail to Plan Too often focus on past and not the

future Lead the PD into the future Set aside time to think about the future

How do we plan?

SWOT Analysis Examines current state of agency Examines internal strengths/weaknesses

Name some! Examines external opportunities/threats

Name some!

Planning Cont….

Strategic Planning How does your department compare?

Clearance rate Annual calls for service Budget Part 1 and 2 crimes Surveys

What do you need to get to accomplish your goals?

Strategic Planning……

Step Two Establish Goals

Prioritize by level of importance Chose only a few that are attainable and

realistic

Planning Cont…

Performance Measures/Goals Survey Public Wants/Perceptions

Planning Cont..

Successorship Plan for your departure the day you start

A chief who stays too long in a position rather than long enough.

A chief who stays too long does much more damage than those who don’t stay long enough

Planning

Mentor your future leaders Good mentors;

Recognize potential Tolerate mistakes Are flexible Patient Ability to encourage and build up others Ability to provide opportunities

Training, promotions, varied experience

Planning

What do good mentors do? Give timely advice Provide literature (articles, books, to

another offer perspective) Help increase other’s confidence, status,

credibility Provide opportunities

Training (FBI Acad, Northwestern, BCA MGT, CLEO)

Missing the Clues of the Department’s Culture What is culture

Values guide culture and hold an organization together.

Culture change can be slow and painful

Failure to Communicate (effectively)

Rule one on communication with cops Who made that up?

Rule two Successful communication involves

listening Duluth’s PTO failure

Poor communication causesConfusion on priorities, duplication of effort,

poor morale, poor productivity

Successful Chiefs Communicate by….

Have face time with their leaders

Make internal communications a top priority

Find ways to articulate and communicate vision

Keep staff informed of your expectations

Find internal informants to help you keep the pulse

Get out of the office and walk around-and talk!

Are open, honest, transparent

Failure to Delegate

Why don’t we delegate Fear of losing authority Fear of work being done poorly Fear of work being done better Fear of depending on others Lack of leadership training and positive

delegation experience Fear of losing value in an organization

Delegation Cont….

Micro-managing is a cardinal sin of a poor leadership

Too many strings attached and sloppy delegation is a morale killer

Delegation should match the staff member’s follow-through ability

Chief’s who are Dictators

Dictators take the fun out of life and work!

PD leaders are like stockholders They should have a say in the PD direction More staff ownership=more effort

Allow for new ideas

Staff with new ideas move us forward

PD’s usually kill creative folks off

Usually these creative staff members truly want to make things better…

Fail to Praise Staff

Everyone thrives on praise

We underestimate the power of praise

Learn to read the varying levels of praise your staff needs

Ideas-thank you notes, commendations

Paperwork before People

Signs of a paper pusher People bother me, they are interruptions I prefer to be alone to get my work done I’m impatient My self-worth is based on my

accomplishment This job would be great, except for the

people

Paper pusher therapy

Go to lunch with your staff members Manage by walking around See people as number one Delegate more Learn to “ransack” instead of reading

everything Take time off with staff, family and

friends

Remembering People Cont..

Successful chiefs have to master great people skills Learn how to manage paperwork and stay in touch with

staff To make a difference we need to spend time with staff

It takes face time to build relationships

People are opportunities, not interruptions Type A folks need to see people as a chief’s real work

Mistake Police Chiefs Make

Let Their Ego Get the Best of Them Abuse of authority Poor delegating Don’t listen Dictatorship in making decisions Don’t let go Egocentric manner Fight with boss/council

Why People Follow the Chief

Positional Power Follow because you’re the chief

RelationshipPeople follow because they want to

ResultsPeople follow because what you’ve done

ReproductionPeople follow because what you’ve done for them

RespectPeople follow because of who you are and what you represent

Avoiding being the “Ego Chief” Put the organization ahead of your

own well being Effective chiefs see themselves at

the bottom of an inverted pyramid Check your ego at the door Listen to staff and admit your errors While command and control is what

we are about-use it wisely

Relationship Building

Must build relationships Other government officials Politicians Community Organizations

Chamber, DT Councils, Domestic Aslt Orgs etc.

Community Members Attend community meetings Fundraisers Community meetings

Area and State Chiefs Associations

Building Employee Relationships Lose the Ego Listen, listen, and listen some more Get to know your staff

If not names, general info, kids, animals, etc. Show sincere interest Send a card or letter home for a job well

done Return calls and e-mails to staff

Redirect them if they have not gone through proper channels

Gordon RamsayDuluth Police Department2030 N. Arlington AvenueDuluth, MN 55811218-730-5020gramsay@duluthmn.govhttp://www.duluthmn.gov/police