GOOD NEIGHBOUR GUIDE SEPTEMBER 2019

Information for University students, Niagara residents and landlords

The Brock University Good Neighbour Guide provides information about neighbourhood relations and community resources for students, landlords and long-term residents. This publication is distributed widely across the Niagara Region and is available online, distributed throughout the university, and made available during community events held throughout the year. The range of off-campus and community services that the university offers reflects Brock’s commitment to work with our community partners and with local residents to ensure that issues related to off-campus student living are identified and addressed effectively.

We’re here to help and you’re encouraged to contact our office if you have questions or concerns related to off-campus living.

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TO HELP

YOU

USER-GRADUATEBrock is home to over

19,000 STUDENTS

ShareARE YOU A UNIVERSITY STUDENT,NIAGARA RESIDENT OR LANDLORD?Unfold to find important information!

WELCOME, BROCK STUDENTSGervan Fearon, President and Vice-Chancellor, Brock UniversityDear students: Welcome to Brock! We are excited about the year ahead and supporting your success. About 55 years ago, Brock University was established through the support of the Niagara community, many of whom are your neighbours today. These community members donated their time and money to build an institution that would offer generations of students an excellent education. There is a deep bond between Brock and community members — your neighbours. You can say thank you by being outstanding Brock ambassadors. I encourage you to get involved in the community, make a positive difference and always be respectful neighbours. Together, we build great, welcoming communities.

Terry Ugulini, Mayor, City of ThoroldAs Mayor of the City of Thorold, on behalf of Thorold City Council and your new community, I would like to take this opportunity to extend a warm welcome to the city where “Ships Climb the Mountain”, in the heart of the Niagara Region. I know you will experience a friendly and inviting community positioned to offer you and your classmates a fulfilling lifestyle during your stay. Whether you are a returning student or new to the area, we look forward to the contributions Brock students make to our community. We encourage you to become involved in your home away from home; your vitality, enthusiasm and ideas are both welcomed and appreciated and The City of Thorold recognizes you as a vital part of our community. Check out the Community Events Calendar on the municipal webpage, thorold.ca, for details about programs, festivals and annual events, or follow us on Facebook/City.Thorold for updates and information about happenings in the city.

Walter Sendzik, Mayor, City of St. CatharinesAs Mayor of St. Catharines, I welcome all of you to our hometown. You’re about to discover all that our city has to offer. From world class culinary and dining to arts and cultural experiences and a growing downtown, we have created new opportunities for business growth and attraction. St. Catharines is home to world class sports and entertainment facilities. Cheer on the OHL Niagara IceDogs at the Meridian Centre, take in a live show and international music acts at the FirstOntario Performing Arts Centre, or catch a documentary at the Film House – downtown STC has something to offer all days of the week. As Mayor, my goal is for the City of St. Catharines to be a compassionate city. Compassion is a lens to view challenges and opportunities. I want to empower everyone in our city to be a part of a more positive future for our friends and neighbours in need. Stay connected follow along on FB /CityofStCatharines, Twitter @St_Catharines, Insta @cityofstcatharines and download the Ping St app for the latest updates. The future holds so many opportunities for each of you. Now is the time for you to pursue your dreams and unleash your potential.

homeOFF-CAMPUS LIVING OFFICEBrock University’s Off-Campus Living & Neighbourhood Relations Office offers year-round housing information to students, landlords and residents in the Niagara region. The office provides a point of contact for neighbourhood relations activities associated with off-campus student living, including mediation and conflict resolution; developing educational materials; and presenting at community forums regarding campus and community relations. Visit brocku.ca/ocl for rental listings, tips for finding housing, meeting others and making connections, dealing with problems and concerns, and a variety of other topics.

Off-Campus Living Office, Brock University

905 688 5550 x3721 ocl@brocku.ca

Good Neighbour Awards

The Good Neighbour Award initiative recognizes student tenants, landlords, and community members for making an effort to create positive relationships in their neighbourhoods. Recipients of a Good Neighbour Award receive a small token of appreciation and a certificate.

TROPHYFor more information on the Good Neighbour Awards and the nomination process, please contact us at ocl@brocku.ca

Comment brocku.ca/ocl

For more information visit

brocku.ca/oclOff-Campus Living Office

Brock University905 688 5550 x3721

ocl@brocku.ca

PEOPLE-CARRYSTUDENT LIFE &COMMUNITY EXPERIENCE Brock’s Student Life and Community Experience department provides opportunities for everyone in the Brock community to be active and engaged at Brock and within its surrounding communities. We facilitate engagement opportunities for Brock students that encourage extra-curricular and co-curricular learning experiences to enrich the communities at Brock, in Niagara, and beyond. Our activities support Brock students’ development and success. Our program and service areas include: campus involvement, transition and first year experience, leadership development, volunteerism and community engagement, student rights and responsibilities, co-curricular engagement, off-campus living and neighbourhood relations, student event and activities support, and student honour societies.

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Our mantra:

BY STUDENTS, FOR STUDENTS; WITH NIAGARA, FOR NIAGARA.

Student Life and Community Experience

905 688 5550 x6321 studentlife@brocku.cabrocku.ca/student-life

• Good neighbour tips for students, landlords, andresidents of the Niagara region.

• Information about how Brock students can have apositive impact in their community.

• Resources and information on how to handleconcerns or problems.

• Information on how Niagara residents can helpaddress the housing needs of Brock students.

WHAT YOU’LL

FIND INSIDE

heartBrock is proud to be

“NIAGARA’S UNIVERSITY”

Getting settled in your communityNiagara Region – Waste Management niagararegion.ca/waste 905 356 4141

Emterra Environmental – Large Item Collection emterra.ca 905 227 7771 info@emterra.ca

St. Catharines Transit yourbus.com 905 687 5555

Ontario Energy Board oeb.ca/contact-ontario-energy-board 1 877 632 2727

St. Catharines City Hall stcatharines.ca 905 688 5600

Citizen’s First (For city related inquiries) citizensfirst@stcatharines.ca 905 688 5600

Thorold City Hall thorold.ca 905 227 6613

Bell Canada bell.ca 1 844 310 7873 (internet) 1 866 797 8686 (TV)

Enbridge Gas Distribution enbridgegas.com 1 866 763 5427

Cogeco Cable cogeco.ca 1 877 846 7863

Be healthy and stay safeFor emergencies, call 9-1-1

Niagara Regional Police Services niagarapolice.ca 905 688 4111

St. Catharines Fire Services 905 684 4311

Thorold Fire and Emergency Services 905 227 6412

Crime Stoppers of Niagara crimestoppersofniagara.com 1 800 222 8477 (tip line) or 905 938 5463 (administrative line)

Rental resources Off-Campus Living and Neighbourhood Relations brocku.ca/ocl 905 688 5550 x3721

Landlord and Tenant Board sjto.gov.on.ca/ltb 1 888 332 3234

Ontario Human Rights Commission ohrc.on.ca 1 800 387 9080

Ontario Ministry of Municipal Affairs and Housing ontario.ca/page/ministry- municipal-affairs-housing 1 866 220 2290

Ontario Fire Marshal’s Office ofm.gov.on.ca 647 329 1100

Fire Safety Campaign knowfire.ca 905 688 5601, x4208

USEFUL CONTACTS & RESOURCES

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SHIPPING-FAST

TIPS ON BEING A GOOD NEIGHBOUR

Say hello!• Knowing your neighbours by name will likely result in less conflict. Welcome new

residents to the neighbourhood and take time to get to know them. This can be as easyas a simple chat in the driveway.

• Give your neighbours your contact information and tell them they’re welcome tocontact you if they have any concerns.

Pay attention to visuals• Keeping your property tidy is part of being a good neighbour.

• Keep the exterior of your home clean and tidy.

• Inform your neighbours who is responsible for lawn care, snow removal and externalmaintenance of your home.

Follow parking and traffic rules• Always drive safely and slow down in residential areas —remember that children live in

these areas too.

• Plan on having only as many vehicles as you have parking spaces.

• To avoid unnecessary parking tickets, be aware of bylaws that do not allow parking onboth sides of the street.

• If you’re hosting a party, plan for parking and never let guests drive away from yourhouse after drinking.

Be considerate and respectful• Being considerate and respectful of your neighbours’ differences can have a positive

impact on how you interact.

• Give your neighbours a reason to think positively about students — they may have hadnegative experiences in the past or be hesitant about living next to students.

Eliminating noise• The Niagara community has a diverse population of families, working professionals,

senior citizens and students. It is important to take the different lifestyles of yourneighbours into consideration and make sure that disturbances are avoided whengoing about your day.

• How much noise is too much? If a neighbour can hear noise from your home on theedge of their property, it’s too loud.

Follow garbage schedules and rules• Only put out your garbage on collection days, stay within the limit of one bag/container,

and recycle and compost whatever you can. Please ensure that recyclables are properlyprepared for collection. All materials must be at the curb by 7 a.m. on the day ofcollection.

• If you go over the one container limit, garbage tags must be purchased for $2 (availableat Zehrs and Avondale) and placed on any garbage bag/container. Invest in garbage pailswith lids; they hold more and keep animals out.

• Ensure that uncollected materials or empty pails/boxes/bins are removed from thecurb by 8 p.m. the day of collection. Blue/grey boxes and green bins are available atsubsidized prices.

• If you’re moving away or throwing out large household items, call Emterra Environmentalat 905-227-7771 two days before the regular garbage day to arrange for free pickup.Don’t leave furniture, appliances, etc., out on the curb for your neighbours to see.

Handle problems politely• Being aware of local laws, bylaws and general neighbourhood expectations will improve

your living situation.

• Try talking to your neighbour. You’ll probably find that resolving issues is easy and canusually be done through a friendly conversation.

• Contact your neighbours regarding something that may affect them such as hostinga party or getting a new pet.

• If you’re having difficulty resolving an issue between yourself and a neighbour, contactBrock’s Off-Campus Living Office for assistance (ocl@brocku.ca).

Contribute to the community• Volunteering and getting involved in the community will show your neighbours the

positive impact that students make.

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STUDENTSCongratulations on your achievements here at Brock! Many of you are living off campus in September. The Brock and Niagara community hopes you will embrace this community as your own. Make the most of your opportunity to #ExploreNiagara. We wish you every success in the year ahead.

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Problems with your landlord?

Leases, housemates, deposits, rent, fire safety, maintenance, and other legalities can be overwhelming for student renters. If you have questions about landlord/tenant issues, start by checking out Brock’s Off-Campus Living website (brocku.ca/ocl), stopping by our office or giving us a call. We have information covering a wide range of rental issues. The Off-Campus Living staff can provide guidance on how to handle problems or assist you in accessing other useful resources, such as the Landlord and Tenant Board.

STUDENTS - GET INVOLVED

Brock Society of Off-Campus Students (SOCS) Brock Society of Off-Campus Students (SOCS) provides first-year students living off-campus with opportunities to build a community at Brock. Brock SOCS offers a nine-week program that focuses on helping first-year students adapt to university life through events and programming, a group mentor, Niagara community engagement, friendship-building, on-campus involvement, resources and support as well as leadership skills development.

Joining Brock SOCS provides first year off-campus students with opportunities to bridge the gap between school and home, making the transition to Brock easier.

Join Brock SOCS and find your place at Brock! Membership is just $60. Become a member today at brocku.ca/student-life/socs

Student clubs Join an existing club or create a new one of your own. There’s a club to suit everyone’s interests, whether they be faculty-based, activity-based, or interest-based. Talk to your fellow club members about activities to raise funds to support local charities. There’s no better feeling than knowing you’ve helped others. For more information about on-campus and off-campus clubs, contact Heidi Stricko, BUSU’s VP Student Services (VPSS) at 905 688 5550 x3750, vpss@brockbusu.ca or contact Hibo Ahmed, BUSU Clubs Manager, at 905 688 5550 x5274, clubsmgr@brockbusu.ca or clubs@brockbusu.ca.

RESPONSIBLE PARTYING IS MORE THAN FUN & GAMESHosting a party is a major responsibility that presents several serious risks. Whether you are providing the alcohol or your guests are bringing their own, you are responsible for their actions during and after the party. If the party gets out of control, someone gets injured, or someone drives home drunk, you could be held criminally or civilly responsible for their actions. This could lead to fines, arrests, criminal records and even lengthy lawsuits. Please ensure that you consider all the factors carefully in order to make a smart choice and keep the message of responsible partying and drinking in your mind at all times.

Tips for responsible partying• As the host of a party, stay sober so that your judgment is not impaired and you are able to handle

any problems that arise.

• Monitor your guests and ensure that they are drinking responsibly. Make sure everyone arriveshome safely. Be prepared for people to stay over. Do not let anyone drive home drunk.

• Let your neighbours know you are planning a party and make sure they are comfortable comingto you with any concerns.

• Control the noise level and keep the party inside. Limit the number of guests and be sure thatyour guests are following parking and traffic laws.

• Keep guests off your neighbours’ property.

• If a neighbour or police official comes to your door, approach their concerns co-operativelyand do what you can to remedy the situation.

• Clean up the exterior of your place afterward — broken glass and garbage are unattractiveand dangerous.

• It is illegal to sell alcohol without a licence, including selling cups at a keg party.

Noise/nuisance bylaws The Niagara Regional Police have advised that noise and nuisance issues will be dealt with seriously with fines or criminal charges. The nuisance bylaw refers to damaging public property, loitering, fighting, applying graffiti on public places, urinating, vomiting or spitting in a public place. A criminal record can lead to time in jail and will have a significant negative impact on your future career options. A strict enforcement policy has been adopted with associated fines of $300 - $5,000 in St. Catharines or Thorold.

FORMING RELATIONSHIPS WITH STUDENTSIntroduce yourself Your new neighbours are likely to be more considerate and have a better understanding of your needs if they know you. We recommend you make a point of meeting the new tenants moving into your neighbourhood, and introducing yourself and your family. A simple hello will go a long way to start. Give them your name and phone number and offer them any assistance they might need. Remember that tenants change from year to year — expect the best every year and you will probably get it.

CommunicateIf you have a problem with the behaviour of neighbouring tenants, let them know how you feel. They may not realize that what they are doing is disruptive or offensive to you.

Be reasonable Student tenants are people like any other neighbours you might have. They are paying to live in their accommodation, and have the right to enjoy it. Of course, you should expect them to be considerate and follow the law, but make sure you have reasonable expectations and realize that this is possibly the students' first time in a place of their own.

Talk to the landlordWhile you might own your home, students probably do not. This means that they are not necessarily responsible for lawn care, snow removal, or other issues that might become problematic in your neighbourhood. Talk to the students first, but contact the landlord if they are not fulfilling the expected responsibilities.

Handle problems politelyIf you've made a point of meeting your student neighbours and being friendly, and you have reasonable expectations, it's likely that you'll get a friendly reaction as well. If you do have problems, avoid letting them develop into major disputes. Losing your temper or harassing your neighbours is unlikely to generate a positive change.

IF YOU RUN INTO PROBLEMSTalk to the expertsBrock’s Off-Campus Living Office is a good place to start if you’re having difficulties with student neighbours. The Off-Campus Living staff will listen to your situation, suggest ways for you to handle it, and direct you to any additional resources that can offer help. Call 905-688-5550 x3721, or email ocl@brocku.ca

Ask for assistance If you have been unable to come to an understanding with the landlords or tenants at a specific property, please discuss any problems or concerns relating to noise, parking, property standards, fire code, etc. with the appropriate authorities. Each city will have different bylaws or processes regarding these issues. Contact information is available in the Useful Contacts section of this guide.

Your concerns about student housingThe St. Catharines Student Housing Liaison Committee and the Thorold Town and Gown Committee both meet regularly to discuss and address issues relating to student housing and neighbourhood relations. These committees have representation from the local municipalities, Brock University and Niagara College, Niagara Regional Police, Fire Prevention, Regional Waste Management, long-term residents, landlords and students. Issues or concerns can be brought to either committee by contacting your local municipal councillor or city hall.

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RESIDENTS IN NIAGARALiving in an area that is home to a major post-secondary institution, you will no doubt come in contact with a number of students throughout the year. This might happen on campus, in your community, or right next door. Regardless of circumstance, Brock University encourages students and community members to develop a positive and co-operative relationship. As a resident, your actions play a large part in the establishment of such a relationships.

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Homestay Program

“Armchair travel with your spare room”

Homestay helps introduce new international students to Canadian culture and the community in the Niagara Region. Since 1983, Brock University homestay host families have hosted thousands of students. Join Brock Homestay and make a lasting contribution to your family, community and the world. Becoming a Brock Homestay host family will give you the opportunity to: help students to learn English intensively, discover and learn about other cultures, offer a supportive environment for an International student, grow lifelong friendships and make connections around the world. For more information about Homestay visit: brocku.ca/international/future/esl/homestay or email homestay@brocku.ca

COMMUNITY RELATIONS FOR LANDLORDSTenancy agreements Whether you’re renting a house, an apartment, or a basement suite, you should have a written Tenancy Agreement, signed by both of you as landlord and tenant. The agreement should outline the roles and responsibilities of both tenants and landlords and indicate things such as tenancy term, interior and exterior maintenance, monthly rent, and provision of services.

Let your tenants know the rules and expectations. Make sure your tenants understand the responsibility of having their own home, and they will be more respectful of your property and the neighbourhood. Be clear and up front regarding lease restrictions, extra housemates, sublets, cars, noise, garbage removal, etc.

Comply with fire code regulations If you are renting part of your property, you must meet the legal requirements for fire separations, means of escape, smoke alarms, and electrical safety. For a copy of Ontario Fire Code regulations, call 1-800-668-9938. Visit knowfire.ca for more information.

Comply with municipal bylaws All home occupancies are subject to compliance with provincial and municipal laws. Charges may be laid for violations of zoning regulations, property standards, building codes and other municipal bylaws. It is the homeowners’ responsibility to ensure that they are knowledgeable of and in compliance with local regulations.

Maintain community standards Make sure your property has adequate parking provisions for your tenants. Establish clearly whether you or the tenant is responsible for yard maintenance and snow removal, and make sure both of you are aware of any bylaws or regulations that may be in effect in the community. Consider investing a portion of your annual rental income on improvements.

Be a visible landlord Your job is not over once the lease is signed. Not only are your tenants paying for a place to live, but they are also paying for services from you. Visit your property regularly and talk with your tenants on how things are progressing. Make sure they have a way to contact you at all times in case an urgent situation arises.

Help your tenants be good neighbours Let the neighbours know that students will be moving in. Try to introduce the students to their neighbours and make sure residents feel free to contact you any time there is a problem. If there is a recurring problem between your tenants and their neighbours, help them to work through it co-operatively. Your presence and attentiveness will help to ease any concerns.

WE’RE HERE TO HELP! Legal questions? Please realize that you are entering into a business relationship between you and your tenants, with legal obligations on both parts. In most cases, these obligations are outlined by the Residential Tenancies Act, which states rules about rent payment and increases, maintenance and repairs, terminating tenancies, etc. The Landlord and Tenant Board (1-888-332-3234) can provide you with more information about this legislation.

Landlord/tenant issuesBrock’s Off-Campus Living Office can provide you with assistance in handling landlord/tenant issues that might arise throughout your rental experience. We encourage landlords and tenants to communicate their expectations with each other. Our mediation service can provide a forum through which to discuss issues and concerns. The Off-Campus Living staff will be able to guide both landlords and tenants toward a solution.

Advertising service The Off-Campus Living Advertising Service is a great way for you to let Brock students know that you have rental accommodations available to them. Not only is it affordable, but your ad will be specifically targeted to the student population. Brock students looking for housing are directed to our office and we hold various information sessions for students and landlords throughout the year. You can get more information about our service at brocku.ca/ocl.

INFORMATION SESSIONS FOR LANDLORDS Whether you’re simply thinking about offering housing to Brock students, or if you’ve been renting to students for years, there is always something new to learn. In addition to the year-round operations of our office, Off-Campus Living offers a course for landlords titled “Be a Successful Landlord for Brock Students”. The three-hour session discusses the complex issues facing landlords throughout the renting process, including advertising, the student market, the Residential Tenancies Act, human rights and housing, neighbourhood relations, fire safety, and so on. Past courses have included presentations by the Off-Campus Living Office, Students’ Ombudsperson and members from the Landlord and Tenant Board, Niagara Regional Police Service and St. Catharines Fire Prevention. All sessions also include a discussion period. Visit brocku.ca/ocl for notification about upcoming sessions.

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LANDLORDSAs a local landlord, you’re providing an important service to your tenants. We appreciate your willingness to share a part of your home, a house or apartment that you own with students who are often new to both renting and living on their own. We hope you will provide a warm welcome to your student tenants and treat them with the same respect and integrity you would give other tenants.