good intentions : using data to improve performance 1 prepared & presented by: renata cobbs...

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GOOD INTENTIONS: USING DATA TO IMPR OVE PERFOR MANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous Schools Grantee Conference September 20-21, 2011

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Page 1: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

GOOD INTE

NTIONS:

US

I NG

DA

TA T

O I

MP

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VE

PE

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Prepared & Presented By:Renata Cobbs FletcherConsultant, M.H. West & Co.Persistently Dangerous Schools Grantee ConferenceSeptember 20-21, 2011

Page 2: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

PURPOSE OF PRESENTATION

To gain a deeper understanding of why data is a critical program management, budget, and sustainability tool

To gain deeper knowledge about how data can be used strategically and systematically

To learn to love data

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Page 3: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

WHY ARE WE COLLECTING DATA?

Friend to Groucho Marx: “Life is difficult!”

Marx to Friend: “Compared to what?”

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Page 4: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

WHY ARE WE COLLECTING DATA?

1. What gets measures gets done.2. If you don’t measure results, you can’t tell success

from failure.3. If you can’t see success, you can’t reward it.4. If you can’t reward success, you’re probably

rewarding failure.5. If you can’t see success, you can’t learn from it.6. If you can’t recognize failure, you can’t learn from it.7. If you can demonstrate results, you can win public

support.

Adapted from Osborne, D and T. Gaebler. (1992). In Patton, M. Q. (1997). Utilization-Focused Evaluation. (3rd ed.). Thousand Oaks, CA: Sage.

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Page 5: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

OTHER REASONS TO LOVE DATA

Staff and other program stakeholders can be motivated by the results

Even poor results can serve as the basis for seeking expanded funding for increased staffing, bigger facilities, etc. programming

If accurate, It is the truth It can tell us what we need to do less of

or more of It can tell us what we might not be

collecting and should be

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Page 6: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

HATERS:WHY DOES DATA COLLECTION

HAVE SO MANY?We don’t have the time to focus on itI can’t stand navel gazingI know that people will make things up to make the program look good

We can tell you now what the data will say I don’t need data to tell me anything. I know in my heart this program works

The data doesn’t tell the story of the great things we do

I don’t understand the data

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Page 7: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

EXERCISE: ANALYZE YOUR PROGRAM’S

DATA Are your organization’s results to

date what you expected? Why or why not?

Can you explain the results? How?

Is there anything you feel is missing from the results?

Can the results help improve the program? How?

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Page 8: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

TIPS FOR USING DATA

Information gleaned from data and research must be operationalized for maximum effectiveness and impact

Data must be disseminated to all partners on a frequent and systematic basis

All partners must be actively engaged in data review, analysis, interpretation

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Page 9: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

TIPS FOR USING DATA Run internal reports regularly

(weekly, bi-weekly, monthly, quarterly, annually)

Convene with staff to review and discuss data reports (weekly, bi-weekly, monthly, quarterly, annually)

Make certain that all staff and program stakeholders know what the benchmarks, goals and outcomes are for the program and for each component

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Page 10: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

TIPS FOR USING DATA

Staff and program stakeholders must all be fully informed about what the goals, benchmarks, and outcomes are for the program and for each component

Staff and program stakeholders must agree to take responsibility for the realization of intended goals, benchmarks and outcomes through concrete, agreed-upon strategies and timelines

Staff and program stakeholders must meet to review and discuss data reports (weekly, bi-weekly, monthly, quarterly, annually)

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Page 11: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

TIPS FOR USING DATA

Primary, secondary and tertiary benefits should be identified (primary outcomes, cost benefits, participants’ self-reported perceptions of positive changes in themselves (depression, happiness, etc.)

Budgets should be regularly reviewed through the lens of the data collected and revised accordingly

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Page 12: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

TIPS FOR USING DATA

Disseminate findings externally and strategically for public relations, marketing, and financial support and sustainability requests to current and future funders

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Page 13: GOOD INTENTIONS : USING DATA TO IMPROVE PERFORMANCE 1 Prepared & Presented By: Renata Cobbs Fletcher Consultant, M.H. West & Co. Persistently Dangerous

CONCLUSION

Q&A

“One of the great mistakes is to judge policies and programs by

their intentions rather than their results”

- Milton Friedman

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